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ServerCare Service
Introduction
NEC Solutions (America) Inc. offers one of the strongest
warranty programs in the fault tolerant computer industry. For
the E
XPRESS
5800/FT Server, you receive NEC Solutions
(America) standard one-year limited warranty upon
registration.
The ServerCare Service Warranty Program is described in the
following sections.
Program Highlights
NEC's ServerCare Warranty Support Program offers you the
following benefits:
One-year, registered limited warranty on parts and labor,
including:
♦
1 Year of CRU parts replacement:
CRU (Customer Replacement Unit) – For those
parts designated as CRU, NEC will provide a part
shipment to the customer within 72 hours after
receipt of the defective part.
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♦
Toll-free hardware technical support five days a
week, 9 hours a day (8AM to 5PM local time in the
continental US and Canada) Monday through
Friday.
♦
90 days telephone support for preloaded software.
Available upgrade options for expanded service and support
coverage.
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Exception: Backplane will be replaced onsite Next Business Day provided call for support is received by 3:00pm,
PST. All service response times are contingent upon parts availability.
