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ServerCare Service
ONSITE NEXT BUSINESS DAY SERVICE UPGRADES:
An authorized service technician will be onsite the
following business day, once a service call is deemed
necessary following trouble-shooting efforts between the
customer and NECSAM.
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5 Days/ 9 hours a day/ Next Business Day response.
Purchased on yearly basis.
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OPTIONAL HARDWARE SPARES AVAILABLE FOR
PURCHASE
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NECSAM will use commercially reasonable best efforts to provide next business day onsite service
provided call for support is received by 3:00pm PST, Monday through Friday. NECSAM is not responsible
for service calls missed outside the control of NECSAM. If your location is outside of an NECSAM
authorized third party provider’s service coverage area, the response time may be longer and/or an
additional travel charge may be assessed. In some cases, onsite service may not be available. All service
response times are contingent upon parts availability.