NEC POWERMATE PRO2180 - SERVICE 1997 Service Manual Download Page 5

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Summary of Contents for POWERMATE PRO2180 - SERVICE 1997

Page 1: ...r actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD To allow for design and specification improvements the information in this ...

Page 2: ... Local Bus 1 11 PCI IDE Ports 1 11 Parallel Interface 1 12 Serial Interface 1 12 USB Interface 1 13 Infrared Interface 1 14 Video Board 1 14 Video Support 1 14 Video Playback 1 15 Audio 1 16 SCSI Board 1 17 Diskette Drive 1 18 Hard Disk Drive 1 18 IDE Hard Drives 1 18 SCSI Hard Disk 1 19 Eight Speed CD ROM 1 19 CD ROM Reader Operation 1 19 CD ROM Reader Settings 1 20 Power Supply 1 21 Keyboard 1 2...

Page 3: ... Crystal Audio Drivers 2 2 Setting Up MIDI Support 2 2 McAfee s Virus Scan For Windows NT 2 2 Enabling the Adaptec SCSI Board SCSI Models Only 2 3 Release Notes 2 4 Infrared IR Interface 2 4 Unsupported Monitor Resolutions 2 4 Interrupt Assignment 2 4 Secondary Drive Configuration 2 4 AVI Distortion 2 5 Using 16 Bit Applications 2 5 Advanced Power Management 2 5 Suspend Sleep Button 2 5 Using LAND...

Page 4: ...CD ROM Reader Controls and Indicators 1 20 1 5 CD ROM Jumper Settings 1 20 4 1 PowerMate Pro2200 2180 Series Illustrated Parts Breakdown 4 4 List of Tables 1 1 System Board Feature Components 1 5 1 2 System Memory Map 1 7 1 3 I O Address Map 1 7 1 4 IRQ Assignments 1 10 1 5 Parallel Port Addressing and Interrupts 1 12 1 6 Serial Port Addressing and Interrupts 1 13 1 7 Specifications 1 25 3 1 Probl...

Page 5: ...vi Contents ...

Page 6: ...n 1 Technical Information provides an overview of the system features hardware design interface ports and internal devices System specifications are listed including dimensions weight environment safety compliance power consumption and memory Section 2 Setup and Installation includes procedures for installing the monitor application software and drivers and provides information not available when ...

Page 7: ...te MB random access memory RAM In addition all systems come with 2 MB 4 MB in SCSI configurations of video Windows random access memory WRAM installed on a Matrox video board Multimedia configurations come with the above features and an eight speed CD ROM reader 20 watt W external speakers and a microphone The SCSI multimedia configurations come with 32 MB of system memory a 2 0 GB SCSI hard disk ...

Page 8: ...four accessible devices and two internal hard disk drive devices The accessible devices include the standard one inch high 3 1 2 inch 1 44 MB diskette drive and up to three 1 6 inch high 5 1 4 inch storage devices The internal device slots support up to two 1 inch high 3 1 2 inch hard disks Figure 1 1 shows the front panel features and the locations of the accessible storage devices in a system Fi...

Page 9: ...integrates standard PC I O functions two serial ports one EPP ECP capable parallel port floppy disk interface real time clock CMOS RAM keyboard controller and support for an IrDA compatible infrared interface PCI and ISA peripheral connectors on the system board Support for up to 256 MB of 60 nanosecond ns single in line memory modules SIMMs AMI BIOS in a flash memory device 2 MB Intel PA28FB200BX...

Page 10: ...ernal access only Device bay for installing externally accessible 5 25 inch devices up to three half height drives or one half height plus one full height drive One 1 44 MB 3 5 inch high density diskette drive installed PS 2 style keyboard and mouse connector Speaker mounted on the system board Password protection and padlock slot for system security Hardware monitoring using an Intel Heceta ASIC ...

Page 11: ... memory subsystem for Pentium Pro based systems PC87307 I O Controller Multimode parallel port Centronics compatible standard mode Enhanced capabilities port ECP Enhanced parallel port EPP Two RS 232C serial ports that support an IrDA and Consumer IR compliant Infrared interface Integrated real time clock with Century calendar functionality and 242 byte battery backed CMOS RAM Integrated 8042 keyb...

Page 12: ...llows any BIOS routine to be executed from fast 32 bit onboard DRAM instead of from the slower 8 bit flash device NECCSD s Flash ROM allows fast economical BIOS upgrades NEC Flash ROMs are reprogrammable system and video EPROMs With NECCSD s Flash ROM a ROM BIOS change is fast and easily done using a Flash utility eliminates the expensive replacement of ROM BIOS chips and reduces system maintenanc...

Page 13: ...ilable HI DOS memory open to ISA and PCI bus A0000 C7FFF 160 KB Available HI DOS memory normally reserved for Video BIOS 9FC00 9FFFF 1 KB Extended BIOS data 80000 9FBFF 127 KB Extended conventional 00000 7FFFF 512 KB Conventional base memory I O Addressing The processor communicates with I O devices by I O mapping The hexadecimal hex addresses of I O devices are listed in Table 1 3 Table 1 3 I O A...

Page 14: ...7 Primary IDE channel 0200 0207 Game port 0220 022F CS4236 audio 0278 027F Parallel port 2 02F8 02FF On board serial port 2 0330 0331 MPU 401 MIDI 0376 Secondary IDE channel command port 0377 Secondary IDE channel status port 0378 037F Parallel port 1 0388 038B CS4236 audio 03BC 03BF Parallel port 3 03E8 03EF Serial port 3 03F0 03F5 Floppy channel 1 03F6 Primary IDE channel command port 03F7 write...

Page 15: ...ks bank 0 and bank 1 with two sockets each The SIMM memory sockets accept 32 bit non parity 4 8 16 32 or 64 MB 60 ns Extended Data Out EDO mode SIMMs NOTE 64 MB SIMMs have not been qualified for use but they will be supported by the system board when they become available The SIMMs are 1 MB x 32 bit 4 MB 2 MB x 32 bit 8 MB 4 MB x 32 bit 16 MB 8 MB x 32 bit 32 MB and 16 MB x 32 bit 64 MB When the s...

Page 16: ... Table 1 4 Interrupt level assignments 0 through 15 are in order of decreasing priority See Section 2 of the PowerMate Pro2200 2180 Service and Reference Manual for information on changing the interrupts using the Setup Utility Table 1 4 IRQ Assignments Interrupt Assignment BASE System Multimedia System SCSI System 0 System Timer System Timer System Timer 1 Keyboard Keyboard Keyboard 2 9 Available...

Page 17: ...erface that offers the highest performance local bus available for the Pentium Pro processor The bus supports burst modes that send large chunks of data across the bus allowing fast displays of high resolution images The PCI bus operates at half the Pentium Pro s processor speed and supports memory transfer rates of up to 105 MB per second for reads and up to 120 MB per second for writes depending...

Page 18: ...I O addresses and interrupts for the parallel port are given in Table 1 5 NOTE Any interrupts used for the built in parallel port are not available for ISA parallel ports Table 1 5 Parallel Port Addressing and Interrupts Starting I O Address Interrupt Level Port 378 IRQ05 LPT1 278 IRQ05 LPT1 or LPT2 3BC IRQ05 LPT1 or LPT2 378 IRQ07 LPT1 278 IRQ07 LPT1 or LPT2 3BC IRQ07 LPT1 or LPT2 Parallel interf...

Page 19: ...ort through the Setup Utility Serial interface specifications include Baud rate up to 19 2 KB per second Word length 5 6 7 or 8 bits Stop bit 1 1 5 or 2 bits Start bit 1 bit Parity bit 1 bit odd parity or even parity Serial interface signals are output through the system board s 9 pin D subconnector The connectors are located at the rear of the system unit Pin locations for the serial interface co...

Page 20: ...s a Matrox MGA Millennium 64 bit PCI local bus Windows random access memory WRAM graphics accelerator with 2 or 4 MB of video WRAM The MGA Millennium integrates true color digital video and 3D into a single chip MGA Millennium provides up to 200 Hz flicker free refresh The 3D graphics engine renders your 3D applications in photo realistic colors and textures for you to manipulate in real time In a...

Page 21: ... 1600 by 1200 256 and 65K colors When the video board contains 8 MB of video WRAM the following resolutions are available 640 by 480 256 65K and 16 7 colors 1024 by 768 256 65K and 16 7 colors 1152 by 882 256 65K and 16 7 colors 1280 by 1024 256 65K and 16 7 colors 1600 by 1200 256 65K and 16 7 colors See the specification table at the end of this section for the refresh rates The following list p...

Page 22: ...aliasing and reconstruction filters line and microphone level inputs digital audio compression and full digital control of all mixer and volume control functions The sound system is standard on multimedia configurations and features the following 16 bit Crystal CS4236 multimedia Codec and Yamaha OPL3 FM synthesizer digital audio and analog mixing functions including stereo analog to digital and di...

Page 23: ...ile adding peripherals All configuration and terminator settings are controlled via the keyboard see Enabling the Adaptec SCSI Board in Section 2 of this addendum The SCSI adapter board feature the following PCI to UltraSCSI host adapter with SCSISelect utilizing the PCI local bus to support up to fifteen SCSI devices Bus master DMA interface protocol 32 bit bus width Up to 133 MB second data tran...

Page 24: ...DE storage devices such as hard disk drives Each connector supports up to two IDE devices Connector locations are given in Appendix A of the PowerMate Pro2200 2180 Service and Reference Manual All systems ship with one internal 3 1 2 inch hard disk 1 inch high thin height installed behind the front panel in the bottom slot in the drive cage The three connector hard disk drive cable plugs into the ...

Page 25: ...t speed CD ROM reader comes pre installed as drive E The reader can be used to load programs from a CD or it can be used to play audio CDs The reader operates at different speeds depending on whether the CD contains music or data The reader is fully compatible with Kodak Multisession Photo CDs and standard CDs CD ROM Reader Operation Use the CD ROM reader to load and start programs from a CD or to...

Page 26: ...button The tray closes 4 To remove the disc press the open close button The tray opens allowing removal of the disc CD ROM Reader Settings The reader is set as the master device on the secondary IDE PCI port see Figure 1 5 For details about CD ROM jumper settings and connector descriptions see Appendix D of the PowerMate Pro2200 2180 Service and Reference Manual Figure 1 5 CD ROM Jumper Settings I...

Page 27: ...vents a buildup of dust or lint around the mouse ball and tracking mechanism The mouse s six pin connector plugs into the rear of the system SPEAKERS Systems come with a high quality stereo 20 watt speaker set an AC adapter and connecting wires The speaker set features a volume control power on off switch power lamp and a headphone jack Volume is controlled from the speaker or from the sound appli...

Page 28: ...n unhealthy workstation is fixed you can refresh the screen to view the new correct PC health You can also set the monitor to report only unhealthy workstations PC Health Meter The PC Health meter is a traffic signal that provides a visual indicator of workstation health A red light means that a critical system event has occurred You are required to fix the problem immediately A yellow light or no...

Page 29: ... written into a log file Inventory Client Manager Inventory views the hardware and software components of your workstation The inventory consists of the following categories workstation summary basic hardware drives memory audio keyboard mouse video system resources I O ports operating system network applications system files user information You can also view the current system configuration edit...

Page 30: ... purpose of this chip is to provide real time monitoring capabilities used by DMI The Heceta chip provides the following features an integrated temperature sensor with configurable interrupt generation based on upper and lower temperature limits a power supply monitor with configurable interrupt generation based on upper and lower voltage limits chassis intrusion detection with interrupt generatio...

Page 31: ... 1 4 inch front accessible slots One 1 inch high 3 1 2 inch front access slot Two 1 inch high 3 1 2 inch internal slots Expansion Slots Seven slots three 32 bit PCI slots Matrox video board installed in slot 3 SCSI adapter installed in slot 1 in SCSI configurations three 8 16 bit ISA slots one shared 8 16 bit ISA or 32 bit PCI slot Peripheral Interface System Board rear panel PS 2 style keyboard c...

Page 32: ...ndary cache integrated in the processor Flash ROM 2 MB Intel PA28FB200BX Flash ROM Chip Set Intel 82440FX PCIset System Memory Standard 16 MB standard 32 MB in SCSI configurations expandable to 256 MB using SIMM sockets Optional SIMMs 4 8 16 32 64 MB 32 bit non parity 60 ns SIMMs Battery Replaceable 3 volt lithium non rechargeable coin type Power Supply 115 V 230V switch selectable 200 Watt 115 V ...

Page 33: ... Built in buffer 256 KB 128 KB Host interface IDE ATAPI SCSI Adapter Board PCI local bus 32 bit bus width Up to 133 MB second data transfer rate Fast and wide 20 MB second SCSI synchronous data rate 6 MB second SCSI asynchronous data rate Bus master DMA interface protocol SCSI 2 and SCSI 3 device protocol Extended translation scheme supports up to eight GB per disk Single ended active or programma...

Page 34: ...resh rate of 60 110 Hz and horizontal refresh rate of 63 107 Kz 1152 by 882 pixels 256 65K 16 7 million colors vertical refresh rate of 60 120 Hz and horizontal refresh rate of 54 110 Kz 1024 by 768 pixels 256 65K 16 7 million colors vertical refresh rate of 60 120 Hz and horizontal refresh rate of 48 104 Kz 640 by 480 pixels 256 65K 16 7 million colors vertical refresh rate of 60 200 Hz and horiz...

Page 35: ...ng functions required for playing and recording audio MPU 401 Sound Blaster MIDI and game port interface Speakers 20 watt stereo speakers Power on off switch power lamp volume control Treble and bass tone control Magnetically shielded Built in stereo amplifier 20W RMS power output 2 way speaker system 2 inch tweeter 4 inch woofer Subwoofer output jack External DC jack Headphone jack AC adapter 120...

Page 36: ...on If your monitor does not support the 75 Hz refresh change the refresh rate during the initial boot process When the system starts you will see the following prompt Please select the operating system to start Select Windows NT Workstation Version 4 00 VGA Mode This selection provides a refresh rate of 60 Hz NOTE When you log into Windows NT for the first time be sure to log in as administrator a...

Page 37: ...w 3 Double click on the Multimedia icon 4 Click on the Devices tab selection in the Multimedia Properties dialog box and select Add 5 In the Add dialog box select Unlisted or Updated Driver and press OK Be sure that the directory path in the Add box points to A Press OK 6 Make sure CS32BA11 Business Audio NT Ver 1 20 is selected and press OK If you see another listing press Cancel and be sure A is...

Page 38: ... When the program asks you if you want to view WHATNEW TXT click on Yes and carefully read the file ENABLING THE ADAPTEC SCSI BOARD SCSI MODELS ONLY The default setting for the Adaptec SCSI Board does not provide optimum performance Use the following steps to change the setting NOTE If you do not have a computer configured with the SCSI interface skip this section 1 Save any current open applicati...

Page 39: ...monitors at the stated resolutions you will experience screen wavering At the present time there is no fix for this except to avoid the resolutions Interrupt Assignment The BIOS setup under Advanced Plug and Play Configuration shows IRQ 5 as available On multimedia systems IRQ 5 is reserved for sound Do not configure other devices for this interrupt See Table 1 4 in Section 1 of this addendum for ...

Page 40: ...cessing architecture so operation may be erratic Avoid using any 16 bit utility application that accesses the hard drive Advanced Power Management Currently Windows NT 4 0 does not support the advanced power management feature Suspend Sleep Button The Suspend sleep button on the front of the computer will not work because Windows NT 4 0 does not support the advanced power management feature Using ...

Page 41: ...k load LANDesk Client Manager Admin may display the following message The remote workstation is not responding to the requests please select another workstation If the remote workstation is the PowerMate V or P series model use the PROSET utility program shipped with Intel EtherExpress driver to configure the onboard Intel EtherExpress 10 100 to be a 10 MBPS and b half duplex These settings can al...

Page 42: ...ter see NECCSD Service and Information later in this section Table 3 1 Problems and Solutions Problem Symptom Solution No power Power lamp on computer status panel will not light 1 Check that the power cord is plugged into the AC connector on the computer Check that the other end of the cord is plugged into a live properly grounded AC power outlet 2 Check cable connections between power supply and...

Page 43: ...n Computer beeps more than once and is unable to complete boot up 1 Check system configuration and switch settings refer to the service manual 2 Verify that drives are enabled 3 Reseat SIMMs and option boards in their connectors Inspect system board for dropped objects 4 Remove option boards and reboot 5 Replace system board Invalid Configuration message displayed 1 Press F1 to run Setup and corre...

Page 44: ...ayed 1 Check that the IDE port and hard disk drives are enabled in Setup Cannot access hard disk 1 Check signal power connections between hard disk PCB power supply 2 Check drive jumper settings 3 Check power supply 4 Check hard disk cable and hard disk Replace as necessary 5 Replace system board or hard disk controller PCB if the system board controller is not used Memory malfunction Total memory...

Page 45: ... 1 of this addendum 3 Check that the utility is not selecting a refresh rate resolution that is not supported by the monitor 4 Check that the driver used matches the capabilities of the video board and WRAM Wavy display 1 Check that the computer and monitor are not near motors or electric fields Blank display 1 Press any key or move mouse to ensure power management has not blanked the display 2 Ch...

Page 46: ...k master slave settings 3 Check power supply 4 Check IDE cable Replace as necessary 5 Replace system board No sound from CDs 1 Check that speaker power is on and volume is adjusted 2 Check audio software settings 3 Check CD audio cable Replace as necessary 4 Replace CD ROM reader 5 Replace system board Communication Error No or bad data when communicating 1 Check cable connections between system b...

Page 47: ...00 632 4565 To open a service call or speak to a technician To send technical questions over email To fax technical questions to customer support In the U S call 1 800 632 4565 tech support neccsd com In the U S fax 1 508 635 4100 To log onto the NECCSD Electronic Bulletin Board System BBS for down loading software drivers and the latest BIOS for ROM flashing Call 1 508 635 4706 see BIOS Update Ut...

Page 48: ...cuments and their document numbers Current catalogs include Catalog 1 NECCSD Telephone Directory and Online Service Information Catalog 3 NECCSD Computer Product Specifications Warranty Policy Ultra care Guidelines and Sales Information Catalog 5 NEC ProServa and Express Serva Product Information Catalog 6 NEC Ready Consumer Desktop Systems Catalog 7 NEC PowerMate Commercial Desktop Systems Catalo...

Page 49: ...ed After three tries FaxFlash assumes that your line is busy and terminates any further processing of the order NECCSD Bulletin Board Service If you have access to a modem you can use the NECCSD Bulletin Board Service BBS to provide you with the latest information on hardware and software The BBS allows you to download files video drivers printer drivers BIOS updates etc for system enhancements an...

Page 50: ...ts until the Main Menu is displayed 9 At the Main Menu select J to join a conference Select Conference 1 for the desktop conference 10 From the Main Menu press F and Enter for the File menu 11 At the File menu select F for a list of downloadable files Follow the prompts to select a file for downloading CAUTION Executable files automatically for mat your diskette when you download files from the BB...

Page 51: ...phone number and your fax number with the question You will receive a response to your questions within one business day Internet If you have a modem you can access NECCSD s Home Page on the Internet World Wide Web You can do this through a commercial online service or through your Internet ac count NECCSD s Home Page contains general information about NECCSD products You can also use the Internet...

Page 52: ...e at 1 800 632 4565 for U S only Free technical support for hardware is limited to the length of the standard warranty Soft ware support for preloaded software is limited to 90 days from the time of the first call to the NECCSD Technical Support Center For software support after the initial 90 days or hardware support after the warranty period the charges are 30 00 per incident Before calling plea...

Page 53: ...ease call FaxFlashSM at 1 888 329 0088 or 1 978 635 6090 outside the U S and order document number 42181666 Table 4 1 PowerMate Pro2200 2180 Series Field Replaceable Parts List Item Description Part Number 1 AC Power Cable 808 857649 101A 2 LED Power Cable 158 052170 001 3 HDD LED Cable 158 052169 001 4 Sleep Switch Cable Assembly 158 050895 004 5 Reset Switch Cable Assembly 158 050685 031 6 Audio...

Page 54: ...py Drive Signal Cable 3 connector 158 050857 001 23 CD ROM Signal Cable 2 connector 158 050562 010 24a 200 MHz Pentium Pro P6 Processor w 256K cache 158 082625 003 24b 180 MHz Pentium Pro P6 Processor w 256K cache 158 082625 002 25 Heatsink w Clip 158 060423 000 26a 8MB EDO SIMM 2 x 32 158 082778 060 26b 16MB EDO SIMM 4 x 32 158 082662 060 26c 32MB EDO SIMM 8 x 32 710 00014 27a System Board w o Au...

Page 55: ...System 158 030782 011 34b Rear I O Ground Spring Multimedia System 158 030782 016 34c Rear I O Ground Spring Multimedia System 158 030782 012 34d Rear I O Ground Spring Non multimedia System 158 030782 017 36 3COM PCI 10 100 3C905TX card 204 00001 37 Drive Bay Adapter 158 050997 001 38 PCMCIA Adapter ISA Cable 2 connector 158 050997 002 39 PCMCIA Cable 2 connector 158 050997 003 40 PCMCIA Cradle w...

Page 56: ...PowerMate Pro2200 2180 Series Illustrated Parts Breakdown This data was prepared October 1997 For an up to date listing of spare parts please call FaxFlashSM at 1 888 329 0088 or 1 978 635 6090 outside the U S and order document number 42181666 ...

Page 57: ...er document number 42181666 All SIMM modules have tin edge connectors Table 4 3 lists PowerMate Pro2200 2180 Series documentation and packaging part numbers Table 4 3 PowerMate Pro2200 2180 Series Documentation and Packaging Description Part Number PowerMate Pro2200 2180 Series User s Guide 819 181588 000 PowerMate Pro2200 2180 Series Service and Reference Manual 819 181519 000 PowerMate Pro2200 2...

Page 58: ...xpansion slots 1 2 H Heceta capabilities 1 24 Hard disk drive settings 1 18 I I O addressing 1 7 address map 1 7 Illustrated parts breakdown 4 1 parts lists 4 1 Infrared interface 1 14 2 4 drivers 1 1 Integrated Audio 1 16 Internet 3 10 Interrupt controller 1 10 2 4 Inventory 1 23 ISA bus 1 11 J Jumpers CD ROM reader 1 20 hard disk drive 1 18 K Keyboard 1 21 L LANDesk Client Manager features 1 21 ...

Page 59: ... 5 R Release notes 2 4 Resolution 1 14 1 15 S SCSI drivers 1 1 SCSI board 1 17 Secondary cache 1 5 Serial interface 1 12 specifications 1 13 SIMMs 1 9 Speakers 1 21 Specifications 1 25 Suspend button 2 5 System BIOS 1 6 System board 1 3 BIOS 1 6 chip sets 1 4 features 1 3 infrared interface 1 14 interrupt controller 1 10 ISA bus 1 11 parallel interface 1 12 PCI local bus 1 11 PCI IDE ports 1 11 pr...

Page 60: ...ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation be...

Page 61: ...t avec une batterie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant BATTERY DISPOSAL Do not place used batteries in your regular trash The nickel cadmium or nickel metal hydride batteries must be collected recycled or disposed of in an environmentally approved manner The incineration landfilling or mixing of ...

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