NEC IP8800/S2400 Series Troubleshooting Manual Download Page 69

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Overview

1.3

Functional Failure Analysis Overview

The overview of functional failure analysis for this system is shown in the table below.

Some communication failure in the lower layer may cause the communication failure in the upper layer, check the
items in the lower layer as well.

Table 1-3: Functional Failure Status and Reference

Item

Subitem

Reference

Forgot login password

Forgot login user password

3.1.1 Forgot the Login User Password

Forgot system administrator password

3.1.2 Forgot the System Administrator Password

Problems on MC

"MC:--------" is displayed

3.2.1 "MC:--------" is displayed by entering the show
system command or the show mc command

"MC not found." is displayed

3.2.2 "MC not found" is displayed when MC is
accessed

Problems on operation terminal

Console input/display disabled

3.3.1 Unable to Input/Display from the Console
Correctly

Remote login disabled

3.3.2 Login from the Remote Operation Terminal Is
Failed

3.3.4 Command Authorization Using RADIUS/
Is Disabled

Command acceptance disabled

3.3.4 Command Authorization Using RADIUS/
Is Disabled

Network interface communication
failure

Ethernet port communication failure

3.4.1 Ethernet Port Cannot Be Connected

BSU communication failure

[IP8800/S6700]

3.4.2 Communication Failure in Basic Switching Unit
BSU/PSP

[IP8800/S6700]

10BASE-T/100BASE-TX/1000BASE-T
communication failure

3.4.3 Actions against Troubles on 10BASE-T/
100BASE-TX/1000BASE-T

1000BASE-X communication failure

3.4.4 Actions against Troubles on 1000BASE-X

10GBASE-R communication failure

3.4.5 Actions against Troubles on 10GBASE-R

Communication failure while PoE is
functioning

3.4.6 Communication Failure on Using PoE

Link aggregation failure

3.4.7 Communication Failure on Using Link
Aggregation

Layer 2 network communication
failure

VLAN failure

3.5.1 Layer 2 Communication by VLAN Is Disabled

Spanning tree failure

3.5.2 Failures on Using Spanning Tree

Ring Protocol failure

3.5.3 Failures on Using Ring Protocol

IGMP snooping disabled

3.5.4 Multicast Relay by IGMP snooping Is Disabled

MLD snooping disabled

3.5.5 Multicast Relay by MLD snooping Is Disabled

IPv4 network communication
failure

Communication disabled

3.6.1 Communication Is Disabled or Is Disconnected

DHCP disabled

3.6.2 IP Addresses Cannot Be Assigned Using DHCP
Function

Dynamic DNS disabled

3.6.3 DynamicDNS Cooperation in DHCP Function Is
Disabled

Summary of Contents for IP8800/S2400 Series

Page 1: ...nd thoroughly understand safety related explanations before using this product Keep this manual in a location close at hand for easy reference IP8800 S6700 IP8800 S6600 IP8800 S6300 IP8800 S3600 IP8800 S2400 Troubleshooting Guide IP88S36 T001 000 ...

Page 2: ... are trademarks or registered trademarks of RSA Security Inc in the U S and other countries sFlow is a registered trademark of InMon Corp in the U S and other countries UNIX is a registered trademark in the U S and other countries exclusively licensed by X Open Company Limited VitalQIP and VitalQIP Registration Manager are trademarks of Lucent Technologies VLANaccessClient is a trademark of NEC So...

Page 3: ...f more than one mark is indicated such as IP8800 S3600 IP8800 S2400 the function is only supported by those two models or the description is not applicable to other models The mark below refers to functions supported by option licenses OP NPAR The description is applicable to option license OP NPAR OP OPT The description is applicable to option license OP OTP OP VAA The description is applicable t...

Page 4: ...ration Settings Vol 1 IP88S63 S001 IP8800 S6300 Software Manual Configuration Settings Vol 2 IP88S63 S002 IP8800 S6300 Software Manual Configuration Settings Vol 3 IP88S63 S003 Syntax and parameter details of configuration commands IP8800 S6300 Software Manual Configuration Commands Vol 1 IP88S63 S004 IP8800 S6300 Software Manual Configuration Commands Vol 2 IP88S63 S005 Syntax and parameter detai...

Page 5: ...6 S002 IP8800 S3600 Software Manual Configuration Settings Vol 3 IP88S36 S003 Syntax and parameter details of configuration commands IP8800 S3600 Software Manual Configuration Commands Vol 1 IP88S36 S004 IP8800 S3600 Software Manual Configuration Commands Vol 2 IP88S36 S005 Syntax and parameter details of operation commands IP8800 S3600 Software Manual Operation Commands Vol 1 IP88S36 S006 IP8800 ...

Page 6: ... IP8800 S2400 Quick Start Guide IP88S36 Q001 Information on the facility requirement of the hardware IP8800 S3600 IP8800 S2400 Hardware Installation Guide IP88S36 H001 Information on handling of the hardware Information on software functions configuration and confirmation by using operation commands IP8800 S2400 Software Manual Configuration Settings Vol 1 IP88S24 S001 IP8800 S2400 Software Manual...

Page 7: ...y Protocol HMAC Keyed Hashing for Message Authentication IANA Internet Assigned Numbers Authority ICMP Internet Control Message Protocol ICMPv6 Internet Control Message Protocol version 6 ID Identifier IEC International Electrotechnical Commission IEEE Institute of Electrical and Electronics Engineers Inc IETF the Internet Engineering Task Force IGMP Internet Group Management Protocol IP Internet ...

Page 8: ...e PIM SSM Protocol Independent Multicast Source Specific Multicast PoE Power over Ethernet PRI Primary Rate Interface PS Power Supply PSNP Partial Sequence Numbers PDU PSP Packet Switching Processor QoS Quality of Service RA Router Advertisement RADIUS Remote Authentication Dial In User Service RDI Remote Defect Indication REJ REJect RFC Request For Comments RGQ Rate Guaranteed Queueing RIP Routin...

Page 9: ...te Network VRF Virtual Routing and Forwarding Virtual Routing and Forwarding Instance VRRP Virtual Router Redundancy Protocol WAN Wide Area Network WDM Wavelength Division Multiplexing WFQ Weighted Fair Queueing WGQ Weighted Guaranteed Queueing WRED Weighted Random Early Detection WS Work Station WWW World Wide Web XFP 10 gigabit small Form factor Pluggable Conventions kB MB GB and TB 1 kB kilobyt...

Page 10: ......

Page 11: ... 2 Troubleshooting for IP8800 S3600 and IP8800 S2400 15 2 2 1 Troubleshooting Procedure on System Failures 15 2 2 2 Isolating Failures on External Power Unit 17 2 2 3 Replacement Method of System and Optional Components 18 3 Troubleshooting Functional Failures in Operation 19 3 1 Problems on Login Password 21 3 1 1 Forgot the Login User Password 21 3 1 2 Forgot the System Administrator Password 21...

Page 12: ... No Routing Information Exist OP NPAR 62 3 8 IPv4 Multicast Routing Communication Failure 63 3 8 1 Communication on IPv4 PIM SM Network Is Disabled 63 3 8 2 Multicast Data Is Double relayed on IPv4 PIM SM Network 66 3 8 3 Communication on IPv4 PIM SSM Network Is Disabled 67 3 8 4 Multicast Data Is Double relayed on IPv4 PIM SSM Network 69 3 8 5 IPv4 Multicast Communication Failure In VRF OP NPAR 7...

Page 13: ...itching Unit MSU IP8800 S6700 IP8800 S6600 IP8800 S6300 120 3 19 1 Active System Switchover Is Disabled 120 3 20 Problems on Redundant Configuration of Basic Switching Unit BSU IP8800 S6700 121 3 20 1 Active BSU Switchover Is Disabled 121 3 21 Problems on Power Saving Feature 123 3 21 1 Schedule Is Disabled IP8800 S6700 IP8800 S6600 123 3 22 Congestion Caused by Packets Processed Through CPU Is No...

Page 14: ...intenance Information Files Using show tech support Command 148 5 2 4 Transferring Files Using ftp Command from the Operation Terminal 150 5 3 Writing to MC 152 5 3 1 Writing File to MC Using Operation Terminal 152 6 Line Test 153 6 1 Testing Line 154 6 1 1 Ethernet Port 154 7 Restarting the System 159 7 1 Restarting the System 160 7 1 1 Restarting the System 160 Appendix 165 Appendix A Contents o...

Page 15: ... this document In case of a problem on the device contact the maintenance personnel after performing the following For the device with AC power supply mounted power off the device and unplug the power cable from the outlet For the device with DC power supply mounted power off the device and turn off the breaker in the power supply equipment Be careful in operation The instructions shown on the dev...

Page 16: ...e cover Electric shock may be caused Do not put foreign matters in the device Do not insert or drop metals or combustibles into the device through the intake exhaust port Fire disasters or electric shock may be caused Modification is not permissible Device modification is not permissible Fire disasters or electric shock may be caused Do not give a shock In case the device is dropped or parts are d...

Page 17: ...talling uninstalling of the DC power cable must be performed by the trained engineer or maintenance personnel DC power cable is connected to the power supply via a terminal Therefore inadvertent handling of the DC power cable may result in fire disasters or electric shock Before installing or removing a DC power cable turn off the breaker on power supply facilities Before installing or removing a ...

Page 18: ... a result of covering the cable with a floor carpet Use the attached power cable or the power cable complying with the specifications If any other cable is used fire disasters or electric shock may be caused Do not use the attached power cable for other purposes In such a case fire disasters or electric shock may be caused If the power cable is degraded e g wire cores exposed or broken ask the ser...

Page 19: ...al components if handled mistakenly can also cause fire disaster wounds and equipment failure Do not press the switch on the basic control unit with a fragile tip pin or clip that may get stuck and cannot be removed Do not press the switch on the front panel of the basic control unit with a fragile tip pin or clip that may get stuck and cannot be removed Fire disasters or electric shock may be cau...

Page 20: ... to use the guide rail or shelf The guide rail or shelf must be the one attached to the rack and capable of supporting the weight of the fully mounted switch Do not block the intake and or exhaust port Do not block the intake exhaust port of the device Blocking the intake exhaust port keeps heat inside and fire disasters may be caused Keep a space of at least 70mm from the intake exhaust port Do n...

Page 21: ...e component may be hot Do not touch them to prevent getting burned When removing the fan unit do not put your hand close to the rotating fan The fan may still be rotating immediately after the removal of the fan unit While the fan is rotating do not put your hand or finger close to it Personal injury may be caused The label below is attached to the fan unit Do not roughly handle the power cable Do...

Page 22: ...xecute the inactivate command and remove the SFP T five minutes later To remove an SFP T from the device turned off power off the switch of the device and remove the SFP T five minutes later An SFP T has the following label attached Lithium battery This device mounts a lithium battery for the real time clock If the lithium battery is inadvertently handled a personal injury or fire may be caused as...

Page 23: ...and then remove the memory card or disconnect power Do not attach a label or the like to the transceivers The transceiver has a label indicating its manufacturer and that it is our standard supply However this label is attached to the part that does not obstruct heat radiation from the transceiver or the mechanism preventing slip off from the cage If a label or the like is attached to such an obst...

Page 24: ...onent slowly into the device to the point where the levers touch the device 3 Use the levers to insert the component all the way Move the levers slowly taking more than one second but not forcedly Before removing an optional component loosen the screws completely Use levers to remove the basic control unit basic switching unit or network interface module If screws are not completely loosened the o...

Page 25: ...ule dirty Make sure of no problems on the head part of an optical connector cleaner including attached fabric grime and other foreign substances Otherwise the end face of the ferrule may be damaged Do not push the optical connector forcedly to clean Otherwise the end face of the ferrule may be damaged Rotate an optical connector cleaner stick type only in a clockwise direction An optical connector...

Page 26: ......

Page 27: ... in this document In case of a problem on the device contact the maintenance personnel after performing the following For the device with AC power supply mounted power off the device and unplug the power cable from the outlet For the device with DC power supply mounted power off the device and turn off the breaker in the power supply equipment Be careful in operation The instructions displayed on ...

Page 28: ...ce cover Electric shock may be caused Do not put foreign matters in the device Do not insert or drop metals or combustibles into the device through the intake exhaust port Fire disasters or electric shock may be caused Modification is not permissible Device modification is not permissible Fire disasters or electric shock may be caused Do not give a shock In case the device is dropped or parts are ...

Page 29: ...he breaker on power supply facilities Operation with the breaker on may cause electric shock Attach insulation covers on the 0V and 48V terminals of a DC power cable Attach insulation covers on the 0V and 48V terminals of a DC power cable the side of which connects to power supply facilities Operation without insulation covers may cause electric shock When using the DC power supply do not leave th...

Page 30: ...rvice personnel for replacement Otherwise it can cause a fire or electric shock Check to see if dust is deposited on the power plug Insert the plug securely to the end so that shakiness will not occur If dust is deposited or connection is incomplete fire disasters or electric shock may be caused Do not plug too many leads into a single outlet Do not plug too many power plugs into a single outlet M...

Page 31: ...ile tip pin or clip that may get stuck and cannot be removed Do not press the switch on the front panel of the basic control unit with a fragile tip pin or clip that may get stuck and cannot be removed Fire disasters or electric shock may be caused Before addition or replacement of the power supply unplug the power cable Remove the power cable from the power supply when adding or replacing it With...

Page 32: ...rack use brackets to support the weight of the device The rack attaching brackets supplied with this device are used to fasten the device on the rack but not to support the weight of the device Use either of the following The guide rail or shelf if you use must be the one attached to the rack and capable of supporting the weight of the fully mounted device Use support brackets only for IP8800 S660...

Page 33: ...may be deformed that may cause a fire or electric shock Before carrying the device remove the cables When moving the device power off the device remove all the cables from the device and then move the device Otherwise the device or cable may be deformed or damaged As a result fire disasters or electric shock may be caused Do not drop an optional component Handle the optional component carefully no...

Page 34: ...pparatus The cable sheath may be melted and fire disasters or electric shock may be caused When inserting the power cable into the outlet or removing from it be sure to hold the cable plug Pulling up the cable with the cable grasped the wire can be broken Do not touch the device directly if you have metal allergies This device is coated with metals including zinc nickel and gold If you have allerg...

Page 35: ...To remove an SFP T from the device turned off power off the switch of the device and remove the SFP T five minutes later An SFP T has the following label attached Lithium battery This device mounts a lithium battery for the real time clock If the lithium battery is inadvertently handled a personal injury or fire may be caused as a result of heat generation burst or ignition Do not remove the lithi...

Page 36: ...d and then remove the memory card or disconnect power Do not attach a label or the like to the transceivers The transceiver has a label indicating its manufacturer and that it is our standard supply However this label is attached to the part that does not obstruct heat radiation from the transceiver or the mechanism preventing slip off from the cage If a label or the like is attached to such an ob...

Page 37: ... hands push the component slowly into the device to the point where the levers touch the device 3 Use the levers to insert the component all the way Move the levers slowly taking more than one second but not forcedly Before removing an optional component loosen the screws completely Use levers to remove the basic switching unit or network interface module If screws are not completely loosened the ...

Page 38: ...rrule dirty Make sure of no problems on the head part of an optical connector cleaner including attached fabric grime and other foreign substances Otherwise the end face of the ferrule may be damaged Do not push the optical connector forcedly to clean Otherwise the end face of the ferrule may be damaged Rotate an optical connector cleaner stick type only in a clockwise direction An optical connect...

Page 39: ... case of a problem on the device contact the maintenance personnel after performing the following For the device with AC power supply mounted power off the device and unplug the power cable from the outlet For the device with DC power supply mounted power off the device and turn off the breaker in the power supply equipment Be careful in operation The instructions displayed on the device or in thi...

Page 40: ...e cover Electric shock may be caused Do not put foreign matters in the device Do not insert or drop metals or combustibles into the device through the intake exhaust port Fire disasters or electric shock may be caused Modification is not permissible Device modification is not permissible Fire disasters or electric shock may be caused Do not give a shock In case the device is dropped or parts are d...

Page 41: ...r electric shock Before installing or removing a DC power cable turn off the breaker on power supply facilities Before installing or removing a DC power cable turn off the breaker on power supply facilities Operation with the breaker on may cause electric shock Attach insulation covers on the 0V and 48V terminals of a DC power cable Attach insulation covers on the 0V and 48V terminals of a DC powe...

Page 42: ...c shock may be caused Do not use the attached power cable for other purposes In such a case fire disasters or electric shock may be caused If the power cable is degraded e g wire cores exposed or broken ask the service personnel for replacement Otherwise it can cause a fire or electric shock Check to see if dust is deposited on the power plug Insert the plug securely to the end so that shakiness w...

Page 43: ...andled mistakenly can also cause fire disaster wounds and equipment failure Do not press the switch on the front panel of the management and switching unit with a fragile tip pin or clip that may get stuck and cannot be removed Do not press the switch on the front panel of the management and switching unit with a fragile tip pin or clip that may get stuck and cannot be removed Fire disasters or el...

Page 44: ...rack use brackets to support the weight of the device The rack attaching brackets supplied with this device are used to fasten the device on the rack but not to support the weight of the device Use either of the following The guide rail or shelf if you use must be the one attached to the rack and capable of supporting the weight of the fully mounted device Use support brackets only for IP8800 S630...

Page 45: ... deformed that may cause a fire or electric shock Before carrying the device remove the cables When moving the device power off the device remove all the cables from the device and then move the device Otherwise the device or cable may be deformed or damaged As a result fire disasters or electric shock may be caused Do not drop an optional component Handle the optional component carefully not to d...

Page 46: ...pparatus The cable sheath may be melted and fire disasters or electric shock may be caused When inserting the power cable into the outlet or removing from it be sure to hold the cable plug Pulling up the cable with the cable grasped the wire can be broken Do not touch the device directly if you have metal allergies This device is coated with metals including zinc nickel and gold If you have allerg...

Page 47: ...r To remove an SFP T from the device turned off power off the switch of the device and remove the SFP T five minutes later An SFP T has the following label attached Lithium battery This device mounts a lithium battery for the real time clock If the lithium battery is inadvertently handled a personal injury or fire may be caused as a result of heat generation burst or ignition Do not remove the lit...

Page 48: ...hen remove the memory card or disconnect power Do not attach a label or the like to the transceivers The transceiver has a label indicating its manufacturer and that it is our standard supply However this label is attached to the part that does not obstruct heat radiation from the transceiver or the mechanism preventing slip off from the cage If a label or the like is attached to such an obstructi...

Page 49: ... the levers as the figure below 2 With the levers in hands push the component slowly into the device to the point where the levers touch the device 3 Use the levers to insert the component all the way Move the levers slowly taking more than one second but not forcedly Before removing an optional component loosen the screws completely Use levers to remove the management and switching unit or networ...

Page 50: ...ule dirty Make sure of no problems on the head part of an optical connector cleaner including attached fabric grime and other foreign substances Otherwise the end face of the ferrule may be damaged Do not push the optical connector forcedly to clean Otherwise the end face of the ferrule may be damaged Rotate an optical connector cleaner stick type only in a clockwise direction An optical connector...

Page 51: ...escribed in IP8800 S3600 IP8800 S2400 series Hardware Installation Guide In the event of a problem turn off the power unplug the power cable and contact a qualified service technician The instructions displayed on the device or in this manual are the results of our thorough consideration However an unexpected situation may occur For operations not only follow the instructions but also always be ca...

Page 52: ...s dropped or parts are damaged power off the device unplug the power cable out of the outlet and call the maintenance engineer Otherwise fire disasters or electric shock may be caused Do not put any material on the device Do not put a metal such as pin clip or a container with water such as a vase or a flower pot on the device Fire disasters or electric shock may be caused WARNING Actions to Be Ta...

Page 53: ... cable must be performed by the trained engineer or maintenance personnel Installing uninstalling of the DC power cable must be performed by the trained engineer or maintenance personnel DC power cable is connected to the power supply via a terminal Therefore inadvertent handling of the DC power cable may result in fire disasters or electric shock Before installing or removing a DC power cable tur...

Page 54: ...ed e g wire cores exposed or broken ask the service personnel for replacement Otherwise fire disasters or electric shock may be caused Check to see if no dust is deposited on the power plug Insert the plug securely to the end so that shakiness will not occur If dust is deposited or connection is incomplete fire disasters or electric shock may be caused Do not use too many plugs at a single outlet ...

Page 55: ...may be caused Keep a space of at least 50 mm 2 0 in from the intake exhaust port Do not bring hairs or any foreign materials close to the intake exhaust port of the device The cooling fan unit is provided on the device Do not put any material close to the intake exhaust port The internal temperature rise may cause a failure Do not put hair or any material close to the intake exhaust port You may b...

Page 56: ...it from the outlet be sure to hold the cable plug Pulling up the cable with the cable grasped the wire can may be broken When inserting the DC power cable into the outlet or removing it from the outlet be sure to hold the cable connector Pulling up the cable with the cable grasped the wire can be broken Shut down all the power to the device before powering off the device For the AC power supply mo...

Page 57: ...llow the following procedures Otherwise you may get burned To remove an SFP T without turning off the device shut down the SFP slot and remove the SFP T five minutes later To remove an SFP T from the device turned off power off the switch of the device and remove the SFP T five minutes later An SFP T has the following label attached Do not install the device in a humid or dusty environment Do not ...

Page 58: ... supply model Be sure to mount the fan unit on the empty slot not to be mounted with a power supply for the redundant power supply model Using the device without the fan unit the temperature rise inside the device may cause a failure If foreign materials enter a failure may be caused Attach a blank panel to the slot on the external power unit EPU where the power module is not to be mounted Be sure...

Page 59: ... with much salt including coasts may shorten lifetime of the device Before installing uninstalling the power cable turn off the power switch Before installing uninstalling the power cables for AC power supply model PoE AC power supply model or external power unit EPU turn off the power switch on the device For the redundant power supply model turn off the power switches on the power supplies befor...

Page 60: ...mory card slot may be damaged Remove a dummy memory card to reposition the device Moving the device may cause force against the dummy memory card which can damage the connector of the memory card slot Do not remove the memory card or disconnect power while the ACC LED is lit Lighting of the ACC LED on the front panel indicates that the memory card is being accessed Never remove the memory card or ...

Page 61: ...blems on the head part of an optical connector cleaner including attached fabric grime and other foreign substances Otherwise the end face of the ferrule may be damaged Do not push the optical connector forcedly to clean Otherwise the end face of the ferrule may be damaged Rotate an optical connector cleaner stick type only in a clockwise direction An optical connector cleaner rotating clockwise a...

Page 62: ......

Page 63: ...1 1 Overview This chapter outlines the failure analysis 1 1 Failure Analysis Overview 1 2 System and Partial Failure Analysis Overview 1 3 Functional Failure Analysis Overview ...

Page 64: ...IP8800 S6600 IP8800 S6300 IP8800 S3600 and IP8800 S2400 refer to this manual To visually check the system follow the instructions in 1 2 System and Partial Failure Analysis Overview To login and check the system follow the instructions in 1 3 Functional Failure Analysis Overview ...

Page 65: ...rminal Table 1 1 LED Indications Switches and Connectors No Name Type Status Description 1 STATUS LED Green Orange Red Operation status of BCU CSU MSU Lit in green Operational Lit in orange Self diagnosis in progress Blinking in green Loading software Lit in red Failure detected OFF Power is OFF BCU CSU MSU replaceable 1 2 SYSTEM OPERATION PANEL LCD and operation key System operation panel Display...

Page 66: ...nd directly checked follow the procedure in 2 2 Troubleshooting for IP8800 S3600 and IP8800 S2400 to troubleshoot For system LEDs of IP8800 S3630 24T2X and IP8800 S2430 24T2X see the figure below and Table 1 2 LED Indications Switches and Connectors Even though the system cannot be visually checked troubleshooting can be performed similarly by checking system LEDs using the operation command from ...

Page 67: ...ing up Blinking in red Partial failure of the device Lit in red Fatal system failure operation cannot be continued OFF Power OFF or power failure 3 ST2 LED Green Always OFF because it is not supported 4 MC Connector Memory card slot Memory card slot 5 ACC LED Green Indicates the status of memory card ON Accessing the memory card the memory card is not detachable OFF Memory card is idle detachable ...

Page 68: ...ates the operation status of 10 100 1000BASE T Ethernet port Lit in green Link established Blinking in green Link established and frames being sent received Lit in orange Line failure detected OFF If ST1 LED is lit in green the link failed or is blocked 12 RESET Switch Non locked System manual reset switch Restarts the system No Name Type Function Description ...

Page 69: ...ed Network interface communication failure Ethernet port communication failure 3 4 1 Ethernet Port Cannot Be Connected BSU communication failure IP8800 S6700 3 4 2 Communication Failure in Basic Switching Unit BSU PSP IP8800 S6700 10BASE T 100BASE TX 1000BASE T communication failure 3 4 3 Actions against Troubles on 10BASE T 100BASE TX 1000BASE T 1000BASE X communication failure 3 4 4 Actions agai...

Page 70: ...n PIM SM network 3 11 1 Communication on IPv6 PIM SM Network Is Disabled Data double relayed on PIM SM network 3 11 2 Multicast Data Is Double relayed on IPv6 PIM SM Network Communication disabled on PIM SSM network 3 11 3 Communication on IPv6 PIM SSM Network Is Disabled Data double relayed on PIM SSM network 3 11 4 Multicast Data Is Double relayed on IPv6 PIM SSM Network Layer 2 authentication c...

Page 71: ...sabled Problems on redundant configuration of basic switching unit BSU IP8800 S6700 BSU switchover disabled 3 20 1 Active BSU Switchover Is Disabled Problem on using power saving function Schedule is disabled IP8800 S6700 IP8800 S6600 3 21 1 Schedule Is Disabled IP8800 S6700 IP8800 S6600 Communication failure due to discard of packets 3 23 1 Checking Filtering QoS Setting Information Communication...

Page 72: ......

Page 73: ...eshooting System Failures This chapter explains how to deal with the problems on the system 2 1 Troubleshooting for IP8800 S6700 IP8800 S6600 and IP8800 S6300 2 2 Troubleshooting for IP8800 S3600 and IP8800 S2400 ...

Page 74: ...ot displayed 1 When MC is inserted first remove the MC then reboot the system by turning it off and on 2 When MC is not inserted reboot the system by turning it off and on 3 If the same problem still persists after system reboot replace BCU CSU MSU 3 All LEDs on BCU MSU are OFF 1 Check LED on the power supply and follow the steps below 1 If ALARM LED is lit in red on the power supply replace the p...

Page 75: ...tion 1 Power switch on the power supply is OFF Turn on the power switch 2 Power cable is unplugged Power cable is not firmly connected to the system Power cable is not securely fastened by the slip off preventive clamp Follow the steps below 1 Turn off the power switch 2 For DC power supply turn off the breaker of power distribution panel connected to the system 3 Connect the power cable correctly...

Page 76: ...hooting System Failures 14 2 1 2 Replacement Method of Optional Components The optional component replacement procedures are described in Hardware Installation Guide Follow the procedures described in the manual ...

Page 77: ...s below a POWER LED is off b ALM1 LED is lit in red c ALM2 LED is lit in red 3 If 1 and 2 are not applicable restart the system and confirm that the environment is free from troubles 1 Turn off the power switch on the system or power supply for the redundant power model and turn it on again to restart the system 2 If the system can be restarted execute the show logging command to view the failure ...

Page 78: ...wer unit refer to 2 2 2 Isolating Failures on External Power Unit to isolate the failure 6 EPU Disconnect is displayed for the system management command although LEDs on the system and external power unit are normal Check the cable interconnecting the system and EPU If the cable has slipped off restart the system as described below 1 Power off the system 2 Reconnect the cable that has slipped off ...

Page 79: ...l Power Unit Main Body No Failure Action 1 Power switch on the external power unit is OFF Turn on the power switch 2 Power cable of the external power unit is not correctly connected to the system 1 Turn off the power switch 2 Connect the power cable correctly 3 Turn on the power switch 3 Input power to the external power unit is out of the range below AC power supply 90 to 132V Ask the system adm...

Page 80: ...System Failures 18 2 2 3 Replacement Method of System and Optional Components The replacement procedures for optional components are described in Hardware Installation Guide Follow the procedures described in the manual ...

Page 81: ... Failure 3 9 IPv6 Network Communication Failure 3 10 IPv6 Unicast Routing Communication Failure 3 11 IPv6 Multicast Routing Communication Failure 3 12 Layer 2 Authentication Communication Failure 3 13 Communication Failure on High reliability Function 3 14 SNMP Communication Failure 3 15 Troubleshooting of sFlow Statistics Flow Statistics Function 3 16 Communication Failures on Neighboring System ...

Page 82: ...3 Troubleshooting Functional Failures in Operation 20 3 20 Problems on Redundant Configuration of Basic Switching Unit BSU IP8800 S6700 3 23 Communication Failure Caused by Settings of Filtering QoS ...

Page 83: ...system 2 Changing the password When a password change is requested the system administrator must change it and inform all the target login users of the change use the password command to change a password or the clear password command to simply delete it Figure 3 1 Changing Login User Password by System Administrator password user1 Changing local password for user1 New password Retype new password...

Page 84: ...rt the MC If a symptom still occurs after you have removed and inserted the MC for several times follow the instructions on No 3 3 Replace the MC with a new one Replace the MC then execute the command again If a fault still occurs after the MC has been replaced memory slot card might be broken In this case replace the BCU IP8800 S6700 the CSU IP8800 S6600 the MSU IP8800 S6300 the system IP8800 S36...

Page 85: ...al characters are displayed upon login Negotiation with the communication software may have failed Check the communication rate of the communication software as described below 1 If the communication rate for the CONSOLE RS232C has not been set up using configuration command line console 0 check to see if the communication rate is set to 9600 bps in the communication software 2 If the communicatio...

Page 86: ...line In this case wait for approximately 30 seconds then reconnect the line No Symptom Action to Be Taken or Reference 1 Remote connection rejected Determine the cause by following the steps below 1 To make sure the route for the remote connection has been established execute the ping command from a PC or workstation 2 After the message indicating the connection has been established is displayed i...

Page 87: ... terminal may have timed out until it can connect to the running RADIUS TACACS server out of multiple RADIUS server specified in the configuration In this case make sure you set up that the running RADIUS TACACS server will take precedence or decrease the Timeout value in seconds Number of retries value 3 3 4 Command Authorization Using RADIUS TACACS Is Disabled If command authorization fails even...

Page 88: ... the handling of spaces when you describe the command list for the command authorization on this system on the RADIUS TACACS server For example if show ip show ip followed by a space is set in the permitted command list the show ip interface command is permitted but the show ipv6 interface command is prohibited ...

Page 89: ... Table 3 7 Check and Action for Port Status 2 notconnect The NIF is not installed Install the NIF board 3 inactive The inactivate command is set Use the activate command to activate the NIF The NIF is not fully inserted Install the NIF board correctly NIF is not activated Use the show system command to check the BSU operation status and set the operation status to active IP8800 S6700 Use the show ...

Page 90: ...tive state is set by the port reset function of GSRP the active state automatically restores Since this is a normal operation do not set to the active state using the activate command If the inactive state is set by detection of one way link failure or L2 loop by IEEE802 3ah UDLD function see 3 18 Communication Failure on IEEE802 3ah UDLD Function After recovery from failure use the activate comma...

Page 91: ...ve detail information of the port 3 4 2 Communication Failure in Basic Switching Unit BSU PSP If BSU PSP has possibly caused the communication failure check for the BSU PSP status as follows 1 Checking BSU PSP operation status 1 Checking log For the log see the manual Message Log Reference 2 Isolating the problem according to the BSU PSP operation status Check the BSU PSP operation status by using...

Page 92: ...not become standby hot or standby cold status see 3 20 Problems on Redundant Configuration of Basic Switching Unit BSU IP8800 S6700 9 The BSU is not fully inserted Install the BSU board correctly 10 Different type of BSUs are installed together Unify the type of all BSU boards 11 BSU not supported by the software version is installed Check the BSU board type and software version Replace the BSU bo...

Page 93: ...graded Check to see if the cable type is correct For the fiber optics type see Hardware Installation Guide Check to see if MDI X is selected for pin mapping in the case of the following The port setting is fixed The port setting is auto negations and auto MDIX function is disabled Check the cable length For the cable length see Hardware Installation Guide Check to see if the cable is connected cor...

Page 94: ...ng to the failure statistical information displayed by the show interfaces command check to see if the statistical information below is counted for the port If counted see Problem and Action columns Link down Signal detect errors Line quality on receiving side is degraded Check the type of fiber optics For the fiber optics type see Hardware Installation Guide Check the attenuation value if an opti...

Page 95: ...on Guide Perform the line test on this system and confirm that there is no problem in the receiving function See the execution results of the no test interfaces command and follow the indicated actions For the test type to be specified see 6 1 Testing Line 3 According to the failure statistical information displayed by the show interfaces command check to see if the statistical information below i...

Page 96: ...s correct For the optical level see Hardware Installation Guide Perform the line test on this system and confirm that there is no problem in the receiving function See the execution results of the no test interfaces command and follow the indicated actions For the test type to be specified see 6 1 Testing Line 2 According to the receiving error statistical information displayed by the show interfa...

Page 97: ...tion Guide Perform the line test on this system and confirm that there is no problem in the sending function See the execution results of the no test interfaces command and follow the indicated actions For the test type to be specified see 6 1 Testing Line 4 According to the failure statistical information displayed by the show interfaces command check to see if the statistical information below i...

Page 98: ...able might be faulty When 0 x Supplying power was stopped by the overload detection is indicated Because overload is detected electricity is not able to be provided Check to see the power receiving equipment or the connection cables If it is not recovered change the type and length of the cables by seeing Hardware Installation Guide If devices providing PoE are connected with each other disable th...

Page 99: ...curred If recovery does not occur after a while check the remote system operation status and settings Partner System ID Unmatch Partner System ID received from the connected port does not match the Partner System ID of the group As a result the degeneration has occurred To avoid de generation check the remote system operation and wiring LACPDU Expired Since the valid LACPDU time from the connected...

Page 100: ...802 1X function Web authentication fixed VLAN mode and MAC authentication and VLANs with the function disabled are not in the same trunk port b Check items for protocol VLAN If protocol VLAN is in use execute show vlan and confirm that the protocol is set correctly show vlan VLAN ID 100 Type Protocol based Status Up Protocol VLAN Information Name ipv4 EtherType 0800 0806 LLC Snap EtherType Learnin...

Page 101: ...NF Forwarding is suspended due to inability of configuration setting AXRP Forwarding is suspended by Ring Protocol show vlan detail VLAN ID 100 Type Protocol based Status Up Port Information 0 1 Up Forwarding Untagged 0 2 Up Forwarding Tagged 3 Checking MAC address table a Checking MAC address learning status Execute the show mac address table command to retrieve the information of the failed dest...

Page 102: ...800 Learning 1 3 0 1 4 50 60 40 Stop learning 1 1 5 45 60 40 Learning 1 6 0 60 40 Learning show mac address table learning counter vlan Date 2005 09 21 20 00 57 UTC VLAN counts 4 ID Count Maximum Threshold Status 1 3 100 1000 1000 800 Stop learning 1 200 0 No learning 2 4095 90 100 100 Learning 1 MAC address learning is suspended according to the MAC address learning limitation value Frames from t...

Page 103: ...e if the port is a designated port If the port is a designated port delete the setting of the loop guard function If the spanning tree port status and port role do not comply with the network configuration check the neighboring system status and configuration 4 Execute the show spanning tree statistics command for the failed spanning tree and check BPDU sending and receiving on the failed port Che...

Page 104: ...tion is valid IP8800 S6700 IP8800 S6600 IP8800 S6300 2 Execute the show logging command to check the normality of the entry registration to MAC address table as the default operation of Ring Protocol IP8800 S6700 IP8800 S6600 IP8800 S6300 Go to No 3 if the message The MAC address entry can t be registered at hardware tables is not output If the message The MAC address entry can t be registered at ...

Page 105: ...nsidered Check and review the configuration if the timer value of the health check frame hold time is equivalent or smaller than the that of health check frame transmission interval i e transmission delay is not considered 8 Execute the show vlan detail command to check the VLAN which is used in Ring Protocol and its port state Go to No 9 and 10 if there is no failure on the VLAN and its port stat...

Page 106: ...the settings of filter and QoS Control are correct Set IP address on VLAN and add the querier function in IGMP snooping Is the device that relays multicast data connected Unresolved Set the connecting port as a multicast router port Unresolve to the same VLAN Verify that the configuration of IGMP snooping is properly set in the corresponding VLAN Is it a relay within the same VLAN Refer to 3 8 IPv...

Page 107: ...When the settings by configuration command swrt_multicast_table are applied On is indicated on Current selected swrt_multicast_table by entering the show system command Current selected swrt_multicast_table On When Off is indicated after the configuration command swrt_multicast_table has been executed restart the system When IPv4 multicast and IGMP snooping are used at the same time configure IPv4...

Page 108: ...he IGMP querier confirm that an IP address is set for the VLAN 1 If an IP address is set for the VLAN a message is displayed IP Address 192 168 11 20 2 If no IP address is set for the VLAN nothing is displayed in IP Address IP Address If a multicast router is connected check mrouter port show igmp snooping 100 Date 2005 05 15 15 20 00 VLAN 100 IP Address 192 168 11 20 Querier enable IGMP querying ...

Page 109: ...oping configuration is properly set up in the corresponding VLAN Refer to 3 11 IPv6 Multicast Routing Communication Failure Verify that other devices are set to relay the multicast data See the manual Message Log Reference and perform the action described in Action associated with each log message Verify that the settings of filter and QoS Control are correct Set IP address on VLAN and add the que...

Page 110: ...s by configuration command swrt_multicast_table are applied On is indicated on Current selected swrt_multicast_table by entering the show system command Current selected swrt_multicast_table On When Off is indicated after the configuration command swrt_multicast_table has been executed restart the system When IPv6 multicast and MLD snooping are used at the same time configure IPv4 multicast in the...

Page 111: ...querier confirm that an IP address is set for the VLAN 1 If an IP address is set for the VLAN the following message is displayed IP Address fe80 200 87ff fe10 1959 2 If no IP address is set for the VLAN nothing is displayed in IP Address IP Address If a multicast router is connected check mrouter port show mld snooping 100 Date 2005 05 15 15 20 00 VLAN 100 IP Address fe80 200 87ff fe10 1959 Querie...

Page 112: ...omponent failures For 1 and 2 above check for the differences in the configuration and network configuration provided before and after the change Check for any difference disabling communication This section describes procedure to identify the failed part and to isolate the problem mainly for the cases of IP communication is disabled although the configuration and network configuration are correct...

Page 113: ...rify if there is a line failure log message A line failure log message exists No line failure log message exists Check the Up Down status of the interface See the manual Message Log Reference and perform the action described in Action associated with each log message Identify the extent of the failure using the ping command Go to 3 4 Network Interface Communication Failure Communication between th...

Page 114: ...ystem If the result shows that the remote system has failed go to 6 Checking unicast routing information 4 Identifying the extent of failure performed from the customer s terminal equipment If login to this system is not possible follow the procedure below to identify the extent of failure to see the failure location in the route between the customer s terminal equipment and the other party 1 Conf...

Page 115: ...to the neighboring system Check to see the settings of the relay function or the server function For the procedure see 3 23 1 Checking Filtering QoS Setting Information 8 Checking filtering QoS setting information Certain packets may have been discarded by filtering or packets may have been discarded through bandwidth monitoring discarding control or shaper of the QoS control Review if the conditi...

Page 116: ...bove No 1 and 3 To locate the faulty part and cause follow the flow below Figure 3 8 Troubleshooting on DHCP BOOTP Relay Verify if there is a failure occurrence using the show logging command or the show ip interface command No failure exists IP addresses cannot be assigned to clients A failure exists Identify the extent of failure using the ping command See the manuals Message Log Reference and 3...

Page 117: ...ther party 1 Confirm that the customer s terminal equipment has the ping function 2 Use the ping function to check communication between the customer s terminal equipment and the remote system 3 If communication to the remote system cannot be verified with the ping command use ping again to check communication to systems starting from the system closest to the customer s terminal equipment 4 After...

Page 118: ...the DHCP BOOTP server or that of a neighboring router with the DHCP BOOTP relay agent function has been assigned for ip helper address 2 Confirm that ip helper address has been assigned for the client interface 3 Confirm that ip bootp hops is set to a correct bootp hops value for the client 4 For multi homed configuration confirm that the ip relay agent address value matches the IP address subnet ...

Page 119: ...cause for the server not assigning IP addresses to clients the communication client between cliant and server may have been disabled Check the log message displayed on this system or the interface up down status using the show ip interface command For the procedure see 3 6 1 Communication Is Disabled or Is Disconnected c Identifying the extent of the failure performed from this system If no failur...

Page 120: ...and QoS control in the configuration have been set up correctly and if bandwidth monitoring discarding control or shaper has been set up appropriately for system operation in system configuration on this system and on the relay equipment located between the client and server For the procedure see 3 23 1 Checking Filtering QoS Setting Information f Checking layer 2 network If no setting error or fa...

Page 121: ...the domain name by DHCP confirm that it is correctly set in the configuration see Configuration Commands and Operation Commands b Checking time information When the authentication key is being used for DNS update the difference in time between this system and the DNS server should be within 5 minutes as the UTC time in most cases Use the show clock command to check the time information on this sys...

Page 122: ...he next step in the failure analysis flow e Checking route information Check the route information acquired by this system if communication is not possible even when the address resolution with the neighboring system is achieved or if communication is disabled in the midway to the other party or if the route to the other party is abnormal Use the following procedure 1 Log in to the system 2 Execut...

Page 123: ...n if it is not correct 3 Confirm that the routing are not filtered by referring to the configuration Check to see if the neighboring router advertises the RIP route Correct the configuration if it is not correct No Troubleshooting Steps and Command Action 1 Check the interface status of OSPF show ip ospf interface IP Address Go to No 3 if the interface status is DR Go to No 2 if the interface stat...

Page 124: ... bgp received routes Go to No 4 if the route does not exist If the route exists execute the show ip route command to confirm the learned route is active 4 Check to see if the routing information exists to solve the next hop address show ip route If routing information exists to solve the next hop address go to No 5 If no routing information exist to solve the next hop address perform protocol faul...

Page 125: ...ows the common check items for all system in the IPv4 PIM SM network configuration Table 3 22 Common Check Items No Troubleshooting Steps and Command Action 1 Confirm that the use of multicast function is designated ip multicast routing in the configuration show running config If the use of multicast function is not designated correct the configuration 2 Confirm that PIM is running on one or more ...

Page 126: ...he unicast route to BSR exists If the unicast route does not exist see 3 7 IPv4 Unicast Routing Communication Failure If the unicast route exists check the BSR setting If the BSR is this system see 2 BSR check items 10 Confirm that the rendezvous point is determined show ip pim rp mapping If the rendezvous point is not determined check to see if the unicast route to the rendezvous point exists If ...

Page 127: ...n and set the configuration to run this system as a candidate of rendezvous point for the relay target group address Since this system does not run as a candidate of rendezvous point if no address is set for the loopback interface confirm that an address is set for the loopback interface 2 Confirm that this system is the rendezvous point for the relay target group address show ip pim rp hash Group...

Page 128: ...ollowing L The number of join request exceeded the maximum number expected Check to see the number of connected users Q The IGMP version of neighboring router is different Adjust it to the same IGMP version R A user who transmitted reports unreceivable at the present settings exists Change the IGMP version of this system or confirm the settings of the participant S Some of the participant informat...

Page 129: ...neighboring router is not displayed check the following Confirm that PIM is running on the interface connected to the neighboring router using the show ip pim interface command Confirm in the configuration that suppression of protocol packet relay by filtering etc is not provided Verify the settings of the neighboring router No Troubleshooting Steps and Command Action 1 Confirm that the use of mul...

Page 130: ...ontain the relay target group address referring to the configuration show running config If the PIM SSM group addresses do not contain the relay target group address correct the configuration 9 Confirm that the multicast relay routing information exists show ip mroute If the multicast routing information does not exist check the setting of the downstream router 10 Confirm that multicast routing in...

Page 131: ...rmation is output check the following L The number of join request exceeded expected maximum number Check to see the number of connected users Q The IGMP version of neighboring router is different Adjust it to the version of IGMP R A user who transmitted reports unreceivable at the present settings exists Change the IGMP version of this system or confirm the setting of the participant S Some of th...

Page 132: ...s rendezvous point or BSR confirm that loopback interface is set to the VRF or the configuration show ip vrf show running config Specify the same loopback interface number between rendezvous point BSR and the VRF Besides If IPv4 address is not set to the loopback interface assign IPv4 address 3 When multiple VRFs are operating confirm that global network or a specific VRF does not occupy more mult...

Page 133: ...ication Disabled IPv6 communication disabled Verify if there is an occurrence of line failure using the show logging command No physical failure message exists A physical failure message exists Check the Up Down status of the interface using the show ipv6 interface command see the manual Message Log Reference and perform the action described in Action associated with each log message Identify the ...

Page 134: ...customer s terminal equipment has the ping ipv6 function 2 Use the ping ipv6 function to check communication between the customer s terminal equipment and the remote system 3 If communication to the remote system cannot be verified with the ping ipv6 command use ping ipv6 again to check communication to systems starting from the system closest to the customer s terminal equipment 4 After the exten...

Page 135: ...ation have been set up correctly and if bandwidth monitoring discarding control or shaper has been set up appropriately for system operation in system configuration For the procedure see 3 23 1 Checking Filtering QoS Setting Information 7 Checking RA setting information If communication is not possible between this system and the terminal directly connected to this system address information is no...

Page 136: ...dhcp server statistics show statistics dhcp6_server doesn t seem to be running 2 Checking the remaining distributable prefixes Verify the operation log using the show logging command No physical failure message exists A physical failure message exists Check the Up Down status of the interface using the show ipv6 interface command see the manuals Message Log Reference and 3 9 1 Communication Is Dis...

Page 137: ...onfiguration command show ipv6 dhcp to confirm that the prefix distribution from the IPv6DHCP server is configured If not configured add the configuration If this feature is configured confirm that the value specified in prefix delegation ipv6 local pool which determine the prefix to be distributed and presence absence of duid configuration which determine the target clients for the distribution a...

Page 138: ... ipv6 dhcp binding 3ffe 1234 5678 48 show ipv6 dhcp binding detail Prefix Lease expiration Type DUID 3ffe aaaa 1234 48 05 04 01 11 29 00 Automatic 00 01 00 01 55 55 55 55 00 11 22 33 44 55 2 Communication with the target of the prefix distribution is disabled The following two possible causes of route information are not set when using the automatic route information setting feature for the route ...

Page 139: ...re of the IPv6DHCP server of this system to prefix distribution target if an event occurs that deletes route information due to a failure etc restoration requires the redistribution of prefixes Execute operations for the re acquisition of prefix information by the client system 3 If DUID of this system conflicts with other system If DUID conflicts in the configurations with 2 or more IPv6DHCP serv...

Page 140: ...ooting Functional Failures in Operation 78 c Checking the DUID You can check the DUID in the Server DUID section of the output of the show ipv6 dhcp server statistics command For details see Configuration Settings ...

Page 141: ...es the RIPng route Correct the configuration if it is not correct No Troubleshooting Steps and Command Action 1 Check the interface status of OSPFv3 show ipv6 ospf interface Interface Name Go to No 3 if the interface status is DR Go to No 2 if the interface status is BackupDR or DR Other Execute the command again after a certain period if the interface status is Waiting Go to No 1 2 Check the stat...

Page 142: ...on Go to No 3 if the configuration is correct Correct the configuration if it is not correct 3 Check to see if the BGP4 route is learned show ipv6 bgp received routes Go to No 4 if the route exist but it is not in active status Go to No 5 if no route exist 4 Check to see if routing information for the next hop address resolution in BGP4 exist show ipv6 route Go to No 5 if the route information for...

Page 143: ... the common check items for all system in the IPv6 PIM SM network configuration Table 3 38 Common Check Items No Troubleshooting Steps and Command Action 1 Confirm that the use of multicast function is designated ipv6 multicast routing in the configuration show running config If the use of multicast function is not designated correct the configuration 2 Confirm that the address of the loopback int...

Page 144: ...pv6 pim bsr If BSR is not determined check to see if the unicast route to BSR exists If the unicast route does not exist see 3 10 IPv6 Unicast Routing Communication Failure If the unicast route exists check the BSR setting If the BSR is this system see 2 BSR check items 11 Confirm that the rendezvous point is determined show ipv6 pim rp mapping If the rendezvous point is not determined check to se...

Page 145: ...heck the configuration and set the configuration to run this system as a candidate of rendezvous point for the relay target group address Since this system does not run as a candidate of rendezvous point if no address is set for the loopback interface confirm that an address is set for the loopback interface 2 Confirm that this system is the rendezvous point for the relay target group address show...

Page 146: ...receivable at the present settings exists Change the MLD version of this system or confirm the setting of the participant S Some of the participant information are being discarded because the number of source exceeded the upper limit defined to store source per message in MLDv2 Check the settings of the participant No Troubleshooting Steps and Command Action 1 Confirm that this system is directly ...

Page 147: ...ct the configuration 3 Confirm that PIM is running on one or more interfaces show ipv6 pim interface If PIM is not running check the configuration Set PIM to run on one or more interfaces 4 Confirm that MLD snooping is set to the interface with PIM enabled show mld snooping When MLD snooping is set confirm the following Confirm that multicast router port for MLD snooping is set to the ports to whi...

Page 148: ...er is MLDv1 MLDv2 EXCLUDE mode confirm in the configuration that the use of PIM SSM in MLDv1 MLDv2 EXCLUDE mode is designated ipv6 mld ssm map enable show running config If the use of PIM SSM in MLDv1 MLDv2 EXCLUDE mode is not designated correct the configuration 2 If the mode of multicast receiver is MLDv1 MLDv2 EXCLUDE mode confirm in the configuration that cooperation with PIM SSM in MLDv1 MLDv...

Page 149: ...aximum number Check to see the number of connected users Q The MLD version of neighboring router is different Adjust it to the MLD version R A user who transmitted reports unreceivable at the present settings exists Change the MLD version of this system or confirm the setting of the participant S Some of the participant information are being discarded because the number of source exceeded the uppe...

Page 150: ...network having multiple routers show ipv6 pim neighbor If the neighboring router is not displayed check the following Confirm that PIM is running on the interface connected to the neighboring router using the show ipv6 pim command with interface parameter specified Confirm in the configuration that suppression of protocol packet relay by filtering etc is not provided Verify the settings of the nei...

Page 151: ...irm the following Check to see if aaa authentication dot1x default group radius is set by the configuration command Check to see if the configuration command radius server host is set correctly If the authentication mode is port authentication or VLAN authentication static confirm that the authentication terminal is not registered by the configuration command mac address table static If the authen...

Page 152: ...e the supplicant because it could not be registered to mac address table is output authentication was successful but MAC address table setting for hardware failed See the corresponding part in manual Message Log Reference and follow Action described If Failed to authenticate the supplicant because it could not be registered to MAC VLAN is output authentication was successful but H W MAC VLAN table...

Page 153: ...N Reason No Tunnel Private Group ID Attribute is output the dynamic assignment has been failed as Tunnel Private Group ID attribute of the RADIUS attribute for the RADIUS server is not set Set the Tunnel Private Group ID attribute of the RADIUS attribute for the RADIUS server If Failed to assign VLAN Reason Invalid Tunnel Private Group ID Attribute is output the dynamic assignment has been failed ...

Page 154: ...mmand Action 1 Check to see if the login screen is displayed on the terminal If login and logout screens are not displayed go to No 2 If login screen is displayed in the case of local authentication method go to No 3 If login screen is displayed in the case of RADIUS authentication method go to No 7 If operation log message appears go to No 14 2 Check to see if login and logout URLs are correct If...

Page 155: ...and VLAN ID again Otherwise go to No 9 7 Use the show web authentication statistics command to check the communication status with the RADIUS server If the value of TxError of RADIUS frames is 0 check to see if aaa authentication web authentication default group radius and radius server host in the configuration command are set correctly For IP8800 S3600 and IP8800 S2400 models even though the dea...

Page 156: ...e set correctly Otherwise check Web authentication configuration 13 Check to see if all the terminals are not able to be authenticated When all the target terminal are unable to be authenticated restart the Web server by using the restart web authentication web server command Otherwise check to see the configuration of the Web authentication and correct it if necessary 14 Check to see the operatio...

Page 157: ...amic vlan mode confirm that the IP address is correctly set to each VLAN interface Pre authentication VLAN Post authentication 3 Setting of DHCP relay agent When using the external DHCP server and L3 switches in dynamic vlan mode check that DHCP relay agent between the following VLANs is set correctly Between pre authentication VLAN and server VLAN Between post authentication VLAN and server VLAN ...

Page 158: ... after authentication When authentication status is not displayed by the show mac authentication login command see Table 3 50 Failure Analysis Method for Web Authentication If authentication status is not recorded in the accounting server go to No 2 If authentication status is not recorded in the syslog server go to No 3 2 Check to see communication status with accounting server by the show web au...

Page 159: ...and When TxTotal of Account frames indicates 0 confirm all of the settings by configuration commands aaa accounting web authentication default start stop group radius radius server host and mac authentication radius server host are correct For IP8800 S3600 and IP8800 S2400 models even though the dead interval lets RADIUS server get recovered from no response state and become able to communicate th...

Page 160: ...ou want to put the port out of MAC authentication you need to disable it by using the configuration command no mac authentication port Otherwise go to No 6 6 Check to see if statistics information on MAC authentication is displayed by the show mac authentication statistics command If statistics information on MAC authentication is not displayed go to No 7 Otherwise go to No 8 7 Confirm that the se...

Page 161: ...minals to send packets out of the system is set by the configuration command authentication ip access group or ip access list extended No Check Point Troubleshooting Steps 1 Check to see if account has been recorded in the authentication result When authentication status is not displayed by the show mac authentication login command see Table 3 53 Failure Analysis Method for MAC Authentication If a...

Page 162: ...tication server status and settings Otherwise go to No 5 5 Specify detail parameter by the show fense server command and check the setting status of the fense vlan configuration If VLAN ID for each vaa_id is not displayed or the display contents are incorrect VLAN to be switched over after terminal authentication is not provided Check the configuration Otherwise go to No 6 6 Execute the show fense...

Page 163: ...program using the restart vlan command with mac manager parameter specified Otherwise go to No 9 9 Execute the show fense logging command and confirm that exchange with the authentication server is performed If the The registration of the MAC address failed log is output by the show fense logging command see 4 2 2 Action to Be Taken When VLAN Identification Table Resource Shortage Occurs IP8800 S6...

Page 164: ...pre authentication VLAN and VLAN to access Set the filer to disable all IP communications Between post authentication VLAN and authentication server VLAN Set the filter to relay the HTTP DHCP and ICMP communications only Between authentication server VLAN and VLAN to access Set the filter to disable all IP communications Certain packets may have been discarded by filtering or packets may have been...

Page 165: ...eck to see if the master backup selection method Selection Pattern is the same between the systems If both systems are Backup Lock reset the lock status of either or both systems If both systems are Master restart either GSRP program using the restart gsrp command In other cases temporary status transition is in progress Wait for a while for the communication to recover 2 Check the status of the V...

Page 166: ...o 3 if the number of active ports Active Ports does not match the number of Up ports Up Ports although the items above are correct Restart the GSRP program on this system using the restart gsrp command if the selection is incorrect 3 Check the delay time until reflection to the active port is made port up delay and remaining delay time delay using the show gsrp detail and show gsrp GSRP ID port Po...

Page 167: ...ysical network structure If the physical port is down it is not physically connected Check to see if connectors and or cables are connected correctly If the status of the physical port is Forwarding check to see if traffic in the target network is not high 3 Confirm that both remote system and this system constituting a virtual router are not set to master Go to No 4 if multiple virtual routers ar...

Page 168: ...authentication password has been set on this system and the remote system If VRRP packet received with unsupported version number is shown in the type log and statistics information Number of packets with invalid type is incremented confirm that the VRRP mode between this system and remote system is same If the ADVERTISEMENT packet is normally received check the remote system Go to No 8 if the ADV...

Page 169: ...irm that the virtual IP address of the virtual router is configured as a default gateway in the network settings of each terminal Check for the routing information in devices on the communication paths including this system Go to No 2 if there is no problem in terminal setting and in the route information in systems on the communication route Go to No 3 if the status of a virtual router is not cor...

Page 170: ... registered in the type log and Number of packets with packet length error of statistics is incremented confirm that settings of the VRRP operation mode between this system and the remote system are same When VRRP packet received with unsupported version number is registered in the type log and Number of packets with invalid type of statics is incremented confirm that settings of the VRRP operatio...

Page 171: ...e the show logging command to check the log and if The VRRP virtual MAC address entry can t be registered at hardware tables is displayed setting up the hardware MAC address table failed Delete the configuration for the current virtual router and reconfigure the configuration with a different virtual router number or modify the ID of the VLAN where the virtual router is set up and the virtual rout...

Page 172: ...t the information on the SNMP manager has been registered in the configuration for this system If it is not correctly registered execute the configuration command below to set up the information on the SNMP manager snmp server engineID local snmp server view snmp server user snmp server group config show snmp server snmp server engineID local engine ID snmp server group v3group v3 priv read view1 ...

Page 173: ...p server view snmp server user snmp server group snmp server host config show snmp server snmp server engineID local engine ID snmp server group v3group v3 priv notify view1 snmp server host 20 1 1 1 traps v3user version 3 priv snmp snmp server user v3user v3group v3 auth md5 abc _1234 priv des xyz 6789 snmp server view view1 1 3 6 1 included config In some SNMP manager systems ospf or bgp traps i...

Page 174: ...isplay the sFlow statistical information and check to see if sFlow statistics function operates normally If the underlined values shown below are not incremented see 3 Checking configuration If incremented see 3 6 1 Communication Is Disabled or Is Disconnected 3 9 1 Communication Is Disabled or Is Disconnected and 5 Checking settings of collector to check to see if the collector is properly connec...

Page 175: ...terval is set If the sampling interval is not set the system operates with default value large value which is so large that flow sample is seldom sent to the collector Set the appropriate sampling interval However if the value extremely smaller than the recommended value is set the CPU usage may be raised Figure 3 21 Display Example of Configuration 2 config show sflow sflow destination 192 1 1 1 ...

Page 176: ...sFlow statistics is active normal operation Figure 3 25 Display Example of Port Status show interfaces gigabitethernet 1 5 Date 2006 10 24 17 19 34 UTC NIF1 active 48 port 10BASE T 100BASE TX 1000BASE T retry 0 Average 150Mbps 24Gbps Peak 200Mbps at 15 44 37 Port5 active up 100BASE TX full auto 0012 e220 ec31 Time since last status change 1 47 47 Bandwidth 10000kbps Average out 5Mbps Average in 5M...

Page 177: ...at 15 44 36 Peak in 5Mbps at 15 44 18 Output rate 4893 5kbps 16 8kpps Input rate 4893 5kbps 16 8kpps Flow control send off Flow control receive off TPID 8100 Note Confirm that the packet is relayed based on the display at underlined part 2 Checking settings of collector Check to see if settings of the collector used are correct 3 15 3 Counter Sample Does Not Reach Collector If problem still persis...

Page 178: ... the port 3 Execute the show lldp statistics command to check for the statistics on the port to which the neighboring system is connected If the Tx count has been incremented while the Rx has not also check No 1 through 3 on the neighboring system If the Tx count also has been incremented on the neighboring system check the connection since the systems may be incorrectly connected If the Discard c...

Page 179: ...ERR count has been incremented check the connection between the systems Otherwise go to No 4 4 Execute the show interfaces command to check the status of the port to which the neighboring system is connected If the port status is active up go to No 5 Otherwise see 3 4 Network Interface Communication Failure 5 Execute the show vlan command to check the status of the VLAN containing the port to whic...

Page 180: ...me zone has been set up in the output of the command set up a time zone 2 Check the difference in time between this system and the NTP server Go to No 3 if the difference in time between this system and the NTP server is within 1000 seconds If the difference in time between this system and the NTP server is greater than 1000 seconds adjust the time of this system with the time of the NTP server us...

Page 181: ... for IEEE802 3ah UDLD function may be adopted Check that the physical port is connected to only one system If Unstable of Info TLV has not been incremented go to No 4 4 Check that the system is directly connected to the opposite system If the system is connected through the media converter or hub review the network configuration so that it is directly connected to the opposite system If it cannot ...

Page 182: ... system is not prepared for switch Login the active system and use the show system command to check the status of the standby system fault Any one of the followings is applied Activation of the standby system failed Inhibited combination of the active system board and standby system board is adopted Eliminate the cause for failure and restart the system Unavailable configuration has been set Revie...

Page 183: ...ration has been set Use configuration command fldm prefer to set flow distribution pattern of the filter and QoS function correctly Use configuration command fwdm prefer to correctly set the distribution pattern of the maximum number of entries per device The BSU is faulty According to the log of the BSU displayed by the show logging command see the corresponding part in manual Message Log Referen...

Page 184: ...alled no action is required If not so install the required number of BSU boards 5 initialize The BSU is being initialized Wait until initialization completes 6 disable no power enable is set by configuration command After checking that the BSU board to be used is installed use configuration command power enable to make the BSU active standby hot standby cold status or standby cold status2 No BSU O...

Page 185: ... 2 Current time is included Check to see if the feature specified by configuration command schedule power contro l and the feature specified during normal hours both are not matched If it is same see the Cause and Action The features assigned by configuration command schedule power c ontrol is already operating Check to see the setting of the configuration command schedule power control 3 Using th...

Page 186: ...results if the count in packets received as a statistics item of arp in the packet type is drastically incremented go to No 2 Otherwise go to No 4 2 Determine receiving VLAN interface Execute the show netstat interface command at an interval of 20 seconds Then compare the results Considering each of the results if the count in Ipkts as a statistics item in a specific VLAN interface is drastically ...

Page 187: ...8800 S2400 Note When executing the dump bsu command or the dump psp command do not execute the next command until the log appears indicating memory dump file collection has been completed IP8800 S6700 IP8800 S6600 IP8800 S6300 Before executing the dump bsu command or the dump psp command for the second time put aside the memory dump file created for the first time because executing the command cle...

Page 188: ...designation of bandwidth monitoring applied to the interface and the number of packets meeting the flow detecting conditions by executing the show qos flow command 3 Compare the flow detecting conditions identified in step 2 and the contents of the packet that cannot be exchanged and see if the packets have been discarded The packets which violate maximum bandwidth control are discarded and matche...

Page 189: ...and and check the discard_pkt statistical information on user queue of the input and output interfaces used for communication 3 Specify interfaces in the show qos queuing command and check the discard_pkt statistical information on the port transmission reception queue of the input and output interfaces used for communication 4 Specify interfaces in the show qos queuing command and check the disca...

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Page 191: ...ation Failures Due to Resource Shortage IP8800 S6700 IP8800 S6600 IP8800 S6300 4 1 MAC Address Table Resource Shortage 4 2 When Resource Shortage of VLAN Identification Table Occurs 4 3 When Resource Shortage Occurs in Shared Memory ...

Page 192: ...timing listed in the table below Table 4 2 Operation Log Message for Checking Resource Use Status No Trigger Log Message 1 When MAC address table usage reaches 80 MAC address table entries was beyond 80 percent of capacity 2 When MAC address table usage reaches 100 MAC address table entries exceeded capacity No Trigger Log Message 1 MAC address learning ARP NDP learning MAC address table entries e...

Page 193: ... 4 3 Operation Log Message for Checking Resource Use Status 9 Web authentication Static VLAN mode The login failed because of hardware restriction Note This log is displayed when the show web authentication logging command is executed 10 MAC authentication The login failed because of hardware restriction Note This log is displayed when the show mac authentication logging command is executed No Fil...

Page 194: ...roubleshooting Communication Failures Due to Resource Shortage IP8800 S6700 IP8800 S6600 IP8800 S6300 132 1 For details see the manual Operation Commands 2 For details see the manual Configuration Commands ...

Page 195: ... Message 1 When VLAN identification table use status reaches 80 VLAN classification table entries was beyond 80 percent of capacity No Trigger Log Message 1 Setting tag translation function The vlan mapping entry can t be registered at VLAN classification table VLAN ID port NIF No Port No The vlan mapping entry can t be registered at VLAN classification table VLAN ID Channel Group Channel Group Nu...

Page 196: ... space in the VLAN identification table 4 Re execute the command for No 1 2 and 3 in the above table or re authenticate for No 4 or review the number of users to be authenticated by the authentication server for No 5 To provide a free space in the VLAN identification table registered entries must be cleared The clear procedure for each entry is shown in the table below Table 4 6 VLAN Identificatio...

Page 197: ...th used 0B IPv4 Unicast Multi path used 0B IPv6 Unicast Single path used 0B IPv6 Unicast Multi path used 0B IPv4 Multicast used 0B IPv6 Multicast used 0B IPv4 Policy Based Routing used 0B IPv6 Policy Based Routing used 0B VLAN config used 0B IGMP MLD Snooping used 0B For details of the show system command see the manual Operation Commands 4 3 2 Action to Be Taken When Resource Shortage of Shared M...

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Page 199: ...137 5 Collecting Failure Information This chapter focuses on collecting the failure information 5 1 Collecting Failure Information 5 2 Transferring Files for Maintenance Information 5 3 Writing to MC ...

Page 200: ...emory dump at failure occurrence time can be collected by using the dump command 5 1 1 Collecting Failure Information Using ftp Command from the Operation Terminal 1 Acquire failure information from the remote operation terminal Table 5 1 Available Information via ftp No File Name Specified for get Acquiring Basic Information 1 show tech Result of show tech support 2 show tech unicast Result of sh...

Page 201: ...ansfer files ftp get show tech unicast show tech uni txt 4 local show tech uni txt remote show tech uni txt 150 Opening BINARY mode data connection for etc ftpshowtech 226 Transfer complete 343044 bytes received in 30 43 seconds 11 01 KB s ftp quit 221 Thank you for using the FTP service on 192 168 0 60 client host show tech uni txt file is transferred to the client host 1 Connected from ftp clien...

Page 202: ...nd executed 2 After above log is displayed execute next dump command dump bsu 2 Dump command accept 11 01 18 10 42 E3 BSU BSU 2 25070700 1681 000000000000 BSU online dump command executed 3 After above log is displayed execute next dump command dump nif 1 Dump command accept 11 01 18 15 42 E3 NIF NIF 1 25000700 1240 000000000000 NIF online dump command executed For IP8800 S6600 1 Execute the dump ...

Page 203: ...e dump bsu command for all installed BSUs from the active BCU 2 Execute the dump nif command for all faulty ports from the active BCU 3 Execute the dump bsu command for any one of installed BSUs from the standby BCU No need to execute the command for any BSU Example The following is an example when communication failure occurs in NIF number 1 and port number 1 on condition that BCUs are installed ...

Page 204: ...r above log is displayed execute next dump command dump psp standby Dump command accept 11 01 18 18 42 E3 CSU 25070700 2301 000000000000 PSP online dump command executed 4 After above log is displayed execute next dump command dump psp Dump command accept 11 01 18 20 42 E3 CSU 25070700 2301 000000000000 PSP online dump command executed For IP8800 S6300 1 Execute the dump psp command for the active...

Page 205: ...mp0 in the system where the command is executed Delete the memory dump file after collecting them 1 Execute the dump bsu command for all installed BSUs from the active BCU 2 Execute the dump nif command for all faulty ports from the active BCU Example The following is an example when communication failure occurs in NIF number 1 and port number 1 on condition that BSUs are installed in BSU number 1...

Page 206: ... 10 5 or earlier dump0 psp The information is stored in above location in the active system even if the failure occurred in the standby PSP Confirm whether dump information was collected in the active or standby system according to the file name If PSP where the failure occurred is MSU1 01 is indicated If PSP where the failure occurred is MSU2 02 is indicated Serial number assigned from when dump ...

Page 207: ...6700 IP8800 S6600 IP8800 S6300 usr var hardware nif in the active or standby system where the command is executed In Ver 10 5 or earlier dump0 nif cmd NIF number of the specified NIF Serial number assigned from when dump was collected Up to two files the oldest and latest files are stored Delete the file after transfer binary 8 Dump information file created when network interface failure occurs IP...

Page 208: ...68 0 1 staff1 staff1 331 Password required for staff1 Password 230 User staff1 logged in Remote system type is UNIX Using binary mode to transfer files ftp ascii 2 200 Type set to A ftp cd target directory 3 250 CMD command successful ftp put log txt 4 local log txt remote log txt 200 EPRT command successful 150 Opening ASCII mode data connection for log txt 100 89019 807 09 KB s ETA 226 Transfer ...

Page 209: ...0 EPRT command successful 150 Opening BINARY mode data connection for nimd core 100 272 KB 1 12 MB s 00 00 ETA 226 Transfer complete 278528 bytes sent in 00 00 884 85 KB s local nodeInit core remote nodeInit core 200 EPRT command successful 150 Opening BINARY mode data connection for nodeInit core 100 1476 KB 1 40 MB s 00 00 ETA 226 Transfer complete 1511424 bytes sent in 00 01 1 33 MB s ftp bye 2...

Page 210: ...mation to a console Figure 5 6 Transferring Log Files to a Console show logging log txt show logging reference log_ref txt zmodem put log txt 1 zmodem put log_ref txt 1 Transfer the log file 3 Transferring failure backup information files to a console Figure 5 7 Transferring Failure Backup Information Files to a Console cd usr var core ls 1 interfaceControl core nodeInit core zmodem put interfaceC...

Page 211: ...ot wheel 130886 Dec 8 16 43 nif01 000 ls l standby dump0 total 0 rwxrwxrwx 1 root wheel 4207084 Dec 18 21 16 rmdump ls l standby usr var hardware End of Dump files Information Core files Information ls l usr var core ls l standby usr var core No Core files End of Core files Information Transferred support tgz Executing Operation normal end 1 Execute command 2 Specify the remote host name 3 Specify...

Page 212: ...command 2 Specify the remote host name 3 Specify a user name 4 Enter a password 5 Specify a transfer target directory 6 Specify a file name 5 2 4 Transferring Files Using ftp Command from the Operation Terminal 1 Collecting dump information files from the remote operation terminal Table 5 3 Files That Can Be Acquired Using ftp Command No File Name Specified for get Acquired Files 1 dump Files unde...

Page 213: ...Transfer complete 2411332 bytes received in 5 78 seconds 407 13 KB s ftp quit 221 Thank you for using the FTP service on 192 168 0 60 client host dump tgz files are acquired by client host 1 The ftp client is connected to the system via ftp 2 Be sure to transfer the dump information files in binary mode Files cannot be transferred in ASCII mode 3 Transfer dump files Note Because ftp related comman...

Page 214: ...hich the information is written Check the size of the file to be copied tech log using the ls l command ls l tech log rw r r 1 operator users 234803 Nov 15 15 52 tech log Check the free space using the show mc command show mc Date 2005 11 15 15 50 40 UTC MC Enabled Manufacture ID 00000003 16 735kB used 106 224kB free 1 122 959kB total Copy the source file to MC with name tech 1 log by using the cp...

Page 215: ...153 6 Line Test 6 1 Testing Line ...

Page 216: ... end the test use the activate command to change the port from inactive to active In this test test frame loops back in this system to check for the NIF failure IP8800 S6700 IP8800 S6600 IP8800 S6300 and system failure excluding RJ45 connector and transceivers IP8800 3600 IP8800 S2400 This test is available for all line types IP8800 S6700 IP8800 S6600 and IP8800 S6300 A case of test conducted on P...

Page 217: ...d IP8800 S3600 IP8800 2400 are displayed Check the following Send NG and Receive NG are 0 If Send NG and Receive NG are 0 the line test result is acceptable If Send NG and Receive NG are not 0 some abnormality exists See the display contents of the line test execution result in the manual Operation Commands If Send NG and Receive NG are not 0 for 10GBASE R re execute the line test and check if Sen...

Page 218: ...ine type remove the cable of the test target port number and connect the loop connector for each line type to execute the test Note that if the loop connector is not connected or the appropriate loop connector for the port is not connected the test cannot be successfully executed IP8800 S6700 IP8800 S6600 and IP8800 S6300 A case of test conducted on Port 1 of NIF 1 at a transmission interval of on...

Page 219: ...et 0 1 Enter Remove the loop connector from the corresponding port and restore the connection activate gigabitethernet 0 1 Enter Check the test execution result in the same way for the test execution result of 1 Checking frame loopback within system ...

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Page 221: ...159 7 Restarting the System This chapter describes the procedures for restarting the system 7 1 Restarting the System ...

Page 222: ... confirmation message Step1 Select whether to restart or stop the system Figure 7 1 Selecting Restart Stop of the System As the standby system is restarted in Step 1 no parameter is selected as shown in figure above Step2 Next select whether to collect the dump Figure 7 2 Selecting CPU Memory Dump Type Select restart or stop Restarting the system Stopping the system Parameter to input None Stop Se...

Page 223: ...arameters selected in Step 1 to Step 3 results in reload standby Entering this command outputs the dump collection confirmation message as shown below 1 Dump information extracted y n _ 2 standby old dump file rmdump 06 21 18 32 delete OK y n _ 3 Restart OK y n _ The output timing of above message corresponds to each number in flow chart shown below Set the system to restart or stop Specifying the...

Page 224: ... or stop the system Figure 7 5 Selecting Restart Stop of the System As the system is restarted in Step 1 no parameter is selected as shown in figure above Step2 1 Collect memory dump Memory dump is already collected 3 Restart 2 Delete existing Memory dump 3 Restart Restarting after overwriting memory dump Restarting after collecting memory dump Back to command input mode without restart Restarting...

Page 225: ...nfirmation message as shown below 1 Dump information extracted y n _ 2 old dump file rmdump 01 01 00 00 delete OK y n _ 3 Restart OK y n _ The output timing of above message corresponds to each number in flow chart shown below Select whether to collect memory dump Collecting memory dump Not collecting memory dump Collecting RM dump Not checking memory dump collection Collects memory dump when neit...

Page 226: ...e 1 Collect memory dump Memorydump is already collected 3 Restart 2 Delete existing memory dump Restarting without collecting memory dump Restarting after overwriting memory dump 2 Delete existing RM dump Restarting after collecting memory dump Back to command input mode without restart ...

Page 227: ...165 Appendix Appendix A Contents of show tech support Command Display ...

Page 228: ...w version Software version information and hardware information of this system Y Y Y Y 2 show license Optional license information Y Y Y Y 3 show system System operating status Y Y Y Y 4 show environment FAN power supply running time information Y Y Y Y 5 show process cpu CPU use information of process Y Y Y Y 6 show process memory Memory use information of process Y Y Y Y 7 show cpu days hours mi...

Page 229: ...ogging reference Active system type log information Y Y Y Y 34 show logging standby Standby system time series log information Y Y Y Y 35 show logging reference standby Standby system type log information Y Y Y Y 36 show ntp associations ntp server operation information Y Y Y Y 37 usr bin w n Login related information Y Y Y Y 38 show session Login session information Y Y Y Y 39 usr sbin pstat t Te...

Page 230: ...nformation 3 for Ver 10 7 and later Y Y Y Y 61 tail n 400 var tmp gen trace api trc Configuration command trace information 4 for Ver 10 7 and later Y Y Y Y 62 tail n 400 var tmp gen trace ctl trc Configuration command trace information 5 for Ver 10 7 and later Y Y Y Y 63 show netstat interface Interface information in kernel Y Y Y Y 64 show vlan list VLAN information list Y Y Y Y 65 show port Por...

Page 231: ...ring shaper statistical information for Ver 10 7 A and later Y Y Y Y 89 show access filter Filtering function statistical information N Y Y Y 90 show qos flow QoS control function statistical information N Y Y Y 91 show lldp statistics LLDP function statistical information N N N Y 92 show oadp statistics OADP function statistical information N N N Y 93 show mac address table mac address table info...

Page 232: ...r than Ver 11 0 Information on group managed by VRF based IGMP for Ver 11 0 and later N N Y N 112 show ip pim interface detail Information on Interface with IPv4 PIM enabled for earlier than Ver 11 0 Information on Interfacewith VRF based IPv4 PIM for Ver 11 0 and later N N Y N 113 show ip pim neighbor detail IPv4 PIM neighbor information for earlier than Ver 11 0 IPv4 PIM neighbor information on ...

Page 233: ...ual router grouping for Ver 11 0 and later N Y N N 130 show vrrpstatus vrrp vlan Information on VRRP administrative VLAN for Ver 11 0 and later N Y N N 131 show track detail VRRP failure monitoring interface information N Y N N 132 show ip interface ipv4 unicast Interface information of this system recognized by unicast routing program N Y N N 133 show processes memory unicast Memory reservation s...

Page 234: ... later N Y N N 148 show ip ospf virtual links detail OSPF virtual link detail information OSPF virtual link detail information on each VRF for Ver 11 0 and later N Y N N 149 show ip ospf database database summary Number of LSAs for each OSPF LS type Number of LSAs for each OSPF LS type on each VRF for Ver 11 0 and later N Y N N 150 show ip bgp neighbor detail BGP4 peering information BGP4 peering ...

Page 235: ...show ipv6 ospf virtual links detail OSPFv3 virtual link information N Y N N 166 show ipv6 ospf database database summary Number of LS Databases in OSPFv3 N Y N N 167 show ipv6 bgp neighbor detail BGP4 peering information N Y N N 168 show ipv6 bgp notification factor Packet that caused disconnection of BGP4 connection N Y N N 169 show ipv6 bgp received routes summary Number of pieces of routing inf...

Page 236: ...d user account information for Ver 10 6 and later N N N Y 182 show mac authentication logging Display of MAC authentication operation logs for Ver 10 6 and later N N N Y 183 show power control schedule Display of scheduled power control for Ver 11 1 and later Y Y Y Y 184 pktbusdisp Display of combination of packet forwarding bus and port number for Ver 10 7 and later IP8800 S6700 Y Y Y Y 185 nifhd...

Page 237: ...ls lTiR var Memory file system information Ver 10 1 A and later Y Y Y Y 24 df ik Partition information Y Y Y Y 25 du Pk File system use status Y Y Y Y 26 show logging Operational time series log information Y Y Y Y 27 show logging reference Operational type basis log information Y Y Y Y 28 show ntp associations NTP server operation information Y Y Y Y 29 usr bin w n Login related information Y Y Y...

Page 238: ...nd later Y Y Y Y 52 show netstat interface Interface information in kernel Y Y Y Y 53 show vlan list VLAN information list Y Y Y Y 54 show port Port information Y Y Y Y 55 show port statistics Port statistical information Y Y Y Y 56 show port protocol Port protocol information Y Y Y Y 57 show port transceiver debug Port transceiver detail information Y Y Y Y 58 show interfaces nif XXX_NIF line XXX...

Page 239: ...tistical information N N N Y 81 show oadp statistics OADP function statistical information N N N Y 82 show mac address table mac address table information N Y Y Y 83 show fense server detail VAA function FENSE server information N N N Y 84 show fense statistics VAA function statistical information N N N Y 85 show fense logging VAA function operation log information N N N Y 86 show dot1x logging Op...

Page 240: ...ing IPv6 PIM N N Y N 110 show ipv6 pim neighbor IPv6 PIM adjacency information N N Y N 111 show ipv6 pim bsr IPv6 PIM BSR information N N Y N 112 show ipv6 pim rp mapping IPv6 PIM rendezvous point information N N Y N 113 show ipv6 mroute IPv6 multicast route information N N Y N 114 show ipv6 mcache IPv6 multicast relay entry N N Y N 115 show ip multicast statistics IPv4 multicast statistical infor...

Page 241: ... N Y N N 135 show ip ospf virtual links detail OSPF virtual link detail information N Y N N 136 show ip ospf database database summary Number of LSAs by OSPF LS type N Y N N 137 show ip bgp neighbor detail BGP4 peering information N Y N N 138 show ip bgp notification factor Message that caused disconnection of BGP4 connection N Y N N 139 show ip bgp received routes summary Number of route informat...

Page 242: ...contents in built in Web authentication DB for Ver 10 3 and later N N N Y 158 show web authentication statistics Web authentication statistical information display for Ver 10 3 and later N N N Y 159 show web authentication login Authenticated user information account information display for Ver 10 3 and later N N N Y 160 show web authentication logging Web authentication operation log display Ver ...

Page 243: ...ense information Y Y Y Y 3 show system System operating status Y Y Y Y 4 show environment FAN power supply running time information Y Y Y Y 5 show process cpu CPU use information of process Y Y Y Y 6 show process memory Memory use information of process Y Y Y Y 7 show cpu days hours minutes seconds CPU usage Y Y Y Y 8 show memory summary Memory use information of system Y Y Y Y 9 sbin dmesg Event ...

Page 244: ...for earlier than Ver 10 1 A Y Y Y Y 35 cat var log clitrace1 CLI trace information 1 Y Y Y Y 36 cat var log clitrace2 CLI trace information 2 Y Y Y Y 37 cat var log mmitrace Operation command trace information for Ver 10 5 and later Y Y Y Y 38 cat var log kern log Kernel internal trace information Y Y Y Y 39 cat var log daemon log Daemon related internal trace information Y Y Y Y 40 cat var log fi...

Page 245: ...g tree detail information Y Y Y Y 62 show gsrp all All GSRP detail information Y Y Y Y 63 show axrp detail Ring Protocol detail information Y Y Y Y 64 show efmoam detail Setting information and port status of IEEE802 3ah OAM function Y Y Y Y 65 show efmoam statistics IEEE802 3ah OAM function statistical information Y Y Y Y 66 show lldp detail LLDP function neighboring system information Y Y Y Y 67...

Page 246: ...tication N N N Y 88 show igmp snooping IGMP snooping Information N N N Y 89 show igmp snooping group IGMP snooping group information N N N Y 90 show igmp snooping statistics IGMP snooping statistical information N N N Y 91 show mld snooping MLD snooping Information N N N Y 92 show mld snooping group MLD snooping group information N N N Y 93 show mld snooping statistics MLD snooping statistical inf...

Page 247: ... N Y 104 show mac authentication statistics Display of MAC authentication statistical information for Ver 10 6 and later N N N Y 105 show mac authentication mac address edit Display of registrations and changes on the embedded MAC authentication DB for Ver 10 6 and later N N N Y 106 show mac authentication mac address commit Display of the registration of embedded MAC authentication DB for Ver 10 ...

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Page 249: ...on Failure on Using PoE 35 Communication Failure on Using Web Authentication 92 Communication Failures on Neighboring System Managing Function 116 Communication Is Disabled or Is Disconnected IPv4 50 Communication Is Disabled or Is Disconnected IPv6 71 Communication on IPv4 PIM SM Network Is Disabled 63 Communication on IPv4 PIM SSM Network Is Disabled 67 Communication on IPv6 PIM SM Network Is Di...

Page 250: ...nfiguration of Basic Control Unit BCU Control and Switching Unit CSU Management and Switching Unit MSU 120 Problems on Redundant Configuration of Basic Switching Unit BSU 121 R Restarting the System 160 S Schedule Is Disabled 123 sFlow Packets Does not Reach Collector 112 SNMP Communication Failure 110 System and Partial Failure Analysis Overview 3 T Testing Line 154 Time Synchronization by NTP Is...

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