NEC I-Select TS100 User Manual Download Page 99

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Problem Solving

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Problem Solving

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Static Precautions

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Resetting the System

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Troubleshooting Guide

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Problems at initial System Start-up

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Problems After the System Has Been Running Correctly

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Problems Running New Application Software

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Problems and Suggestions

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If You Need Assistance

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Error Messages

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Error Messages: Beep Codes

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How to Identify BIOS Revision Level

Summary of Contents for I-Select TS100

Page 1: ...User s Guide I Select TS100 I Select TW100 ...

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Page 3: ...ability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Computers International To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof with out prior written approval of NEC Computers International is prohi...

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Page 5: ...s _____________________________________________________ 1 10 PCI E x16 Slot ________________________________________________ 1 10 PCI E x1 Slots _________________________________________________ 1 11 Peripheral Bays ________________________________________________ 1 11 Optional Features _________________________________________________ 1 12 DVD ROM Drive ___________________________________________...

Page 6: ...rd CMOS Features Menu ____________________________________ 3 5 IDE Channel 0 Master 0 Slave 1 Master 1 Slave Submenu ____________ 3 5 Advanced BIOS Features Menu ____________________________________ 3 6 Integrated Peripherals Menu _______________________________________ 3 7 PnP PCI Configurations Menu _____________________________________ 3 10 PC Health Status Menu ________________________________...

Page 7: ...the Device ________________________________________________ 4 27 The IDE Cable _________________________________________________ 4 27 The S ATA Cable ______________________________________________ 4 28 The SCSI Cable ________________________________________________ 4 28 System Power Cables ____________________________________________ 4 29 Cabling a DVD ROM a Combo DVD ROM CD RW or a DVD R9 Drive _...

Page 8: ...ating System and Drivers with Express Setup _____________C 1 About Express Setup ________________________________________________C 2 Installing Microsoft Windows Server 2003 or Windows XP Professional ______C 3 Installation Notice _______________________________________________C 3 Supported Operating System on this Model _________________________C 3 BIOS Specification _____________________________...

Page 9: ...ps you installing the system in an appropriate place make connec tions and start using your system Chapter 3 shows you how to configure your system and helps you set up the vari ous options Chapter 4 provides all the information you need to remove components from your system and install new ones You will find in this chapter how to upgrade memory processor etc Chapter 5 gives you information about...

Page 10: ...per sonal injury or loss of life Caution Cautions indicate situations that can damage the system hard ware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER File names are...

Page 11: ...on may be included with your system either as electronic files on the EXPRESSBUILDER CD ROM or as paper copy shipped with your system System Release Notes Release Notes provide you with the latest information about your system This information was not available to be included in your user s guide at the time it was developed and released ...

Page 12: ...an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor...

Page 13: ...mpatible circuits to the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building sup ply that is in accordance with c...

Page 14: ...emperatures Let the system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dir...

Page 15: ...1 System Overview Overview System Features System Chassis Features Standard Features Optional Features EXPRESSBUILDER CD ROM 100SystemOverview ...

Page 16: ...04 Ultra chipset offers essential features for entry level server appli cations such as Web hosting Domain name server File and print services E mail Firewall Proxy Virtual private network Both I Select TS100 and I Select TW100 systems are conveniently housed in a mini tower chassis that can also easily be installed into a standard EIA 19 inch rack cabinet To get comfortable with your computer tak...

Page 17: ...mpatible devices such as LAN cards One PCI E x16 slot for High Definition Video Boards Embedded PC compatible support serial diskette USB LAN audio RAID S ATA controller providing high performance RAID0 RAID1 functionality Onboard Ethernet LAN 3 inch diskette drive One slot 3 5 inch media device bay Four slot 5 25 inch media device bay Six integrated Universal Serial Bus USB ports two located on t...

Page 18: ... USB equipped peripheral devices such as printers C IDE device lamp H Stereo microphone in connector Lights up when a hard disk drive or an optical drive is active reading or retrieving data D Power button I Front door Press this switch to turn on off the power Refer to the Powering On Your System Powering Off the Server System and Forcing a Power Shutdown sections hereafter for details Open the f...

Page 19: ...hat allows you to open the right side door and to be noticed when your chassis has been opened D Connectors Refer to the System Connectors section hererafter for details E Expansion boards slots Refer to the Expansion Boards Slots section hererafter for details F Venting holes Keep the area near the venting holes clear for proper ventilation G Side cover latch Push the latch up to enable the right...

Page 20: ...n slots Table 1 1 System Connectors Key to the diagram Name of the Port Description A PS 2 mouse port 6 Pin Mini DIN B PS 2 keyboard port 6 Pin Mini DIN C S PDIF connector in D S PDIF connector out E Printer EPP ECP BPP port 25 pin SUB D F Serial port COM1 9 pin SUB D G USB port 1 H USB port 2 I RJ45 LAN connector and LEDs Refer to the RJ45 Leds section below for details RJ45 J USB port 3 K USB po...

Page 21: ...lect TS100 I Select TW100 User Guide System Overview 1 7 Internal View Figure 1 5 Internal View A Power supply slot B Motherboard C 5 25 inch devices slots D 3 5 inch devices slots E Hard disk drives slots ...

Page 22: ...1 connectors PCI Express x1 expansion slots SYS_FAN System fan connector 3 pin header 12V PWR Power connector 4 pin keyed connector FDD Floppy Drive connector 34 2x17 pin Shrouded Header IDE IDE connector 40 2x20 pin header white SATA 0 1 2 3 Serial ATA connectors PCI 1 2 3 PCI connectors Standard PCI expansion slots CPU CPU connector 939 pin socket F2_1394 IEEE connector 2x8 pin header 1 key F1_1...

Page 23: ... 4 pin header black F_AUDIO Audio connector 2x5 pin header 1 key CI Chassis intrusion connector 2 pin header BAT CMOS battery socket F_PANEL Front panel connector 2x5 pin header 1 key Table 1 3 I Select TS100 I Select TW100 Motherboard Internal Connectors Denomination on drawing Name Type ...

Page 24: ...n 64FX processor with up to 1MB cache Memory The system board contains four 184 pin DIMM slots each supporting either DDR400 ECC unbuffered memory or DDR400 non ECC memory You may install a minimum of 256 MB and as much as 4 GB Caution You may use either ECC or non ECC memory in your TW100 configuration However mixing ECC and non ECC memory is not supported Your system supports dual channel memory...

Page 25: ...the power supply will still be on and the processors will still be dissipating some power so the power supply fans will still run The system board supports sleep states s0 s1 s4 and s5 s0 Normal running state s1 Processor sleep state No context will be lost in this state and the processor caches will maintain coherency s3 Suspend to RAM Your working environment is saved to RAM Keyboard and Mouse T...

Page 26: ...DVD RW DVD RAM 2 6GB 4 7 GB CD ROM Mode1 and Mode2 data disc CD R CD RW CD ROM XA CD I Photo CD Multi session CD Extra CD TEXT CD Audio disc Mixed mode CD ROM disc Transfer rate max CD ROM 6000Kbytes s DVD ROM 22 1 Mbytes s CD ROM ATA Interface burst 16 6 Mbytes s PIO Mode 4 MULTI word DMA Mode 2 8 3 Mbytes s Single word DMA Mode 2 66 7 Mbytes s Ultra DMA Mode 4 Rotation Speed CD ROM 8780 rpm DVD ...

Page 27: ...ffer 2MB Compatibility Reads data in each CD ROM CD ROM XA CD I Video CD CD Extra CD Text Photo CD Single and Multi session DVD ROM DVD R Ver 1 0 Ver 2 0 for Authoring CD DA Reads and writes CD R CD RW DVD R Ver 2 0 DVD RW DVD R and DVD RW Access time max CD ROM 120ms DVD ROM 140ms Performance Environmental Specifications Table 1 5 Combo Drive Performance CD ROM CD R DVD CD RW DVD R RW Reading Spe...

Page 28: ... 1 7 DVD R9 DL Transfer rate Write Read DVD R 16x CAV 9 22 Mbytes sec 13x CAV 7 3 17 5MBytes sec 12xZCLV 8 2 16 6Mbytes sec 8x ZCLV 5 5 11MBytes sec 6x ZCLV 5 5 8 2MBytes sec 4x CLV 5 5 MBytes sec 2 4x CLV 3 3 MBytes sec DVD ROM Single Layer 6 6 16x CAV 9 22 Mbytes sec Dual Layer 3 7x CAV 4 1 10 Mbytes sec DVD R R 6 6 16x CAV 9 22 Mbytes sec DVD R DL 2 5x CAV 2 7 6 9 Mbytes sec DVD R DL 4x CLV 5 5...

Page 29: ...I E x1 Syskonnect LAN Board IEEE Standard 10 100 1000BASE T Full height bracket TCP UDP and IP checksum calculation DVD RW 4x CLV 5 5 MBytes sec 2x CLV 2 7 MBytes sec 1x CLV 1 38 MBytes sec DAE 13 32x CAV 1950 4800 kBytes sec CD R 48x CAV 3000 7200kBytes sec 48x ZCLV 3000 7200kBytes sec 40x CAV 2550 6000kBytes sec 40x ZCLV 3000 6000kBytes sec 32x PCAV 2550 4800kBytes sec 32x ZCLV 3000 4800kBytes s...

Page 30: ...t Virtual Cable TesterTM VCT S ATA Hard Disk Drive Capacity 80gb minimum 7200RPM RAID0 RAID1 and RAID0 1 support SCSI Hard Disk Drive Capacity 73gb minimum 10000RPM RAID0 and RAID1 support with optional SCSI board Caution You may use either S ATA or SCSI hard disk drives However mixing S ATA and SCSI hard disk drives is not supported S ATA Hard Disk Drives Cage The hard disk drive bays for install...

Page 31: ...resh max 2048x1536x32 bpp at 75 Hz Internal single link TMDS optional DVI I with reduced blanking 1600x1200x32 bpp at 60 Hz nVidia Quadro NVS280 PCI E x16 Video Board GPU core clock 300MHz GPU voltage 1 35v 30mV Connectors 59 pin DMS 59 connector Memory configuration 64MB four pieces of 8MB x 16 DDR Memory clock 200MHz Interface 64 bits Display resolution refresh max 2048x1536x32 bpp at 75 Hz Dual...

Page 32: ...y ATA ATAPI 5 interface Supports Fixed record length only Read After Write RAW On and Off capability Read Retry On and Off capability Frame rewrite function Three levels of Error Correction Code ECC High speed search 120 times nominal Read Write speed Random read Append write Repeat write function MIC support Automatic reliability and performance enhancement read and write capability for MIC user ...

Page 33: ...ty software drivers Do Windows Server 2003 or Windows XP Professional Hard Disk Installation using Express Setup See Installing the Operating System and Drivers with Express Setup on page C 1 Software End User License Agreement Carefully read the terms and conditions of the Software End User License Agreement printed on the EXPRESSBUILDER CD ROM sleeve ...

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Page 35: ...2 Setting Up Your System Overview Selecting a Site Unpacking the System Rack Installation Kit Assembly Making Connections Connecting the Power Cord Using the System ...

Page 36: ...erview This chapter describes how to select a site unpack the system install the system into a standard EIA 19 inch rack cabinet make cable connections power on off the system Information on front and rear panel features switches and LEDs are also included in this chapter ...

Page 37: ...ets applicable for the electrical code of the region Warning Be sure the power service connection is through a properly grounded outlet Clean dust free and well ventilated Every side ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock Isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditio...

Page 38: ... shipping containers prior to unpacking If the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the pack ing materials If the contents appear damaged when you unpack the boxes file a dam age claim with the carrier immediately ...

Page 39: ...ng 1 Visually inspect the shipping containers notify your carrier immediately of any damage 2 Carefully remove the rack mounting hardware and verify the parts Support rail assembly front and rear part left side Support rail assembly front and rear part right side Support rail assemblies fixing screws Rack mounting frame A in figure 4 Handles 2 pieces A in figure 1 below Handles fixing screws 4 pie...

Page 40: ... Guide Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in y...

Page 41: ...lf If server power cords are plugged into wall AC outlets the safety grounding conductor in each power cord provides proper grounding only for the server You must pro vide additional proper grounding for the rack and other devices installed in it Caution Temperature The operating temperature of the server when installed in an equipment rack must not go below 5 C or rise above 35 C Extreme fluctuat...

Page 42: ...with three screws D in figure 2 and the washer plate E in figure 2 Figure 2 2 Installing the right support rail 3 Insert two caged nuts F in figure 2 as shown in figure 2 One in the hole just above the support rail the other one eight holes above Insert the caged nuts in the front mounting rail as follows see figure 3 Position the caged nut on the inside of the front vertical mounting rails Hook t...

Page 43: ...lide the server in and out of the rack Warning The handles are only used to slide the server in and out of the rack DO NOT use these handles to carry the server Attach the handles A in figure 1 to the rack mounting frame with two screws B in figure 1 Installing the Rack Mounting Frame on the Server Install the rack mounting frame on the server as follows 1 Remove the right side door as described i...

Page 44: ...er until the front of the server protrude a little from the frame 5 Replace the front panel 6 Replace the right side door 7 Align the rack mounting frame A in figure 5 with the rear of the front panel B in figure 5 8 Secure the frame with the grubscrews C in figure 5 four on each side using the hex key C in figure 1 enough to fix the frame to the server but not too much to prevent damage to the se...

Page 45: ...ces it will weigh more To avoid personal injury make sure you have at least one person help you lift or move the system Do not use the handles of the rack mounting frame to lift the server 1 Lift the sever onto the support rails and slide it toward the rear of the cabinet 2 Secure the server to the vertical mounting rails with the four thumbscrews A in figure 6 Figure 2 6 Securing the server to th...

Page 46: ... NEMA 5 15R outlet for 100 120 VAC or NEMA 6 15R outlet for 200 240 VAC If the power cord s supplied with the system is not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria The power cord must be rated for the available AC voltage and have a current rating that is at least 125 of the current rating of the system The power cord connect...

Page 47: ...east 10 seconds before turning it on again Cycling the power immediately may cause malfunction or failures of the system Before relocating the system turn off the power and unplug the power cord from the outlet Moving the system when it is powered may cause malfunction or fail ures of the system Some software includes a command to eject the CD ROM tray or a media in a device mounted in the 5 25 in...

Page 48: ...e power control unit is powered on 3 Press lightly on the front connectors door to open it 4 Press the POWER switch to power on the system The POWER lamp lights green If it is not lit ensure the ac power cord is connected to a functional ac power source After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system board CPU s memory keyboard mous...

Page 49: ...turn the system power off 1 Shutdown the operating system OS 2 If necessary press the POWER switch on the front of the computer chassis again to power off the system The POWER lamp lights off 3 Power off the peripheral devices Note If the system power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures ...

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Page 51: ...3 Configuring Your System Configuring Your System BIOS Setup Utility Configuring MotherBoard Jumpers ...

Page 52: ...ystem parameters are configured using the BIOS Setup which is stored in the system FLASH memory If your system has been factory configured the BIOS Setup Utility does not need to be run unless you want to change the password or security features add certain types of option boards or devices or upgrade your system board This chapter also provides information on several system configuration paramete...

Page 53: ...on on the keys that you use with BIOS Setup These keys are also listed at the bottom of the Setup menu Table 3 1 Main Menu Display Use Standard CMOS Features Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Integrated Peripherals Use this menu for setting onboard IO IRQ DMA assignment Power Management Setup Use this menu...

Page 54: ... record any changes you make to these settings Recommended values are bold in the following tables Note The BIOS present on your system may feature more or less options that described here F5 Load previous values F7 Load default configuration values for this menu F10 Save configuration values Increase or decrease values ENTER Execute command or Select submenu Table 3 2 BIOS Setup Keys Continued Ke...

Page 55: ...e floppy drive A Floppy 3 Mode Support Disabled Drive A Allows you to enable the Floppy 3 Mode support Halt On All Errors No Errors All But Keyboard All But Diskette All But Disk Key Allows you to configure the system boot stops Table 3 4 IDE Channel 0 Master Submenu Feature Choices or Display Only Description Your Setting IDE HDD Auto Detection Press Enter Press Enter for the system to detect har...

Page 56: ...oot Device Floppy LS120 Hard Disk CDROM ZIP USB FDD USB ZIP USB CDROM Allow you to specify the boot device priority order Second Boot Device Floppy LS120 Hard Disk CDROM ZIP USB FDD USB ZIP USB CDROM Third Boot Device Floppy LS120 Hard Disk CDROM ZIP USB FDD USB ZIP USB CDROM Boot Up Floppy Seek Disabled Enabled Enable or disable the Boot Up Floppy Disk functionality Password Check Setup System Al...

Page 57: ...ied device IDE Primary Slave RAID Disabled Enabled IDE Secndry Master RAID Disabled Enabled IDE Secndry Slave RAID Disabled Enabled Serial ATA 1 Enabled Disabled Enable or disable Serial ATA 1 SATA 1 Primary RAID Enabled Disabled Configure RAID for the specified device SATA 1 Secondary RAID Enabled Disabled Serial ATA 2 Enabled Disabled Enable or disable Serial ATA 2 SATA 2 Primary RAID Enabled Di...

Page 58: ...78 IRQ7 278 IRQ5 3BC IRQ7 Configure onboard parallel port Parallel Port Mode SPP EPP ECP ECP EPP Configure parallel port mode ECP Mode Use DMA Display only Displays the ECP Mode Use DMA value CIR Port Address Disabled 310 320 Set the CIR port address CIR Port IRQ Display only Displays the CIR Port IRQ Table 3 6 Integrated Peripherals Menu Continued Feature Choices or Display Only Description Your ...

Page 59: ...sable USB resume from suspend mode Power On by Alarm Disabled Enabled Enable or disable power on by alarm Day of Month Alarm Everyday 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Set day of month alarm Power On By Alarm must be set to Enabled Time hh mm ss Alarm Time Settings Configure time of alarm Power On By Alarm must be set to Enabled Power On B...

Page 60: ... 3 8 Boot Menu Feature Choices or Display Only Description Your Setting PCI 3 IRQ Assignment Auto 3 4 5 7 9 10 11 12 14 15 Configure PCI IRQ assignments PCI 4 IRQ Assignment Auto 3 4 5 7 9 10 11 12 14 15 PCI 1 IRQ Assignment Auto 3 4 5 7 9 10 11 12 14 15 PCI 2 IRQ Assignment Auto 3 4 5 7 9 10 11 12 14 15 ...

Page 61: ...y only Voltage information Current CPU Temperature Display only Indicates CPU current temperature Current CPU FAN Speed Display only Indicates CPU fan current speed Current POWER FAN Speed Display only Indicates power fan current speed Current SYSTEM FAN Speed Display only Indicates system fan current speed CPU Warning Temperature Disabled 60 C 140 F 70 C 158 F 80 C 176 F 90 C 194 F Configure the ...

Page 62: ...ster Auto Fast Turbo Configure RGB function CPU Voltage Control Normal 800V to 1 750V Set CPU voltage CAUTION CPU may be damaged or CPU life cycle may be reduced when CPU is over voltage Normal CPU Vcore 1 400V PCI E Graphic voltage Normal 0 1v 0 2v 0 3v Set CPU voltage CAUTION CPU may be damaged or CPU life cycle may be reduced when CPU is over voltage HT Link voltage control Normal 0 1v 0 2v 0 3...

Page 63: ... 1 Power off the system and unplug the AC power cord 2 The jumper is placed on one pin only remove the jumper and position it on both pins 3 Wait 2 seconds 4 Reposition the jumper on one pin only 5 Power on the system The message CMOS checksum error Defaults loaded displays 6 Press DEL to enter setup 7 Select Load optimized defaults 8 Save and exit Figure 3 1 Clear CMOS Jumper ...

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Page 65: ...and Replacing the Front Panel Installing and Removing the Hard Disk Drive Cage Cabling the Hard Disk Drive Cage Installing or Removing a 5 25 inch Device Installing or Removing a 3 5 inch Floppy Disk Drive Installing or Removing Hard Disk Drives Upgrading Microprocessor Upgrading Random Access Memory RAM Installing and Removing an Expansion Card Replacing the Battery Cabling the Device Preparing t...

Page 66: ...components For proper cooling and airflow always replace the side access panels before powering on your system Warning Avoid burns If the system has been running any installed pro cessor and heat sink on the processor board s will be hot To avoid the possibility of a burn be careful when removing or installing components that are located near processors Contact your sales representative or dealer ...

Page 67: ...commended Preparing Your System for Upgrade To prepare your system for installation or removal of system components perform the following procedure 1 Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter 2 Shutdown the operating system OS 3 If necessary press the power on off switch on the front panel of the system see See P...

Page 68: ...OFF and unplug the power cord see the Safety Precau tions chapter 2 Disconnect the monitor and peripheral devices printers for instance from the system 3 Unlock the key lock Figure 4 1 Key lock 4 Lift the release latch on the back of your system as shown in the picture below Figure 4 2 Right Side Door Release Latch 5 Carefully slide the right side door about two centimetres towards the back of the...

Page 69: ... the cover 1 Take a few moments to examine the interior side of the cover and notice the 2 rails on two separate edges and the 3 slots located on a third edge 2 Leaving about 1 centimetre to slide the cover forward lay the cover on the chas sis and check that the rail is ready to slide on its corresponding edge and that the slots are ready to fit with their corresponding metal hooks You may find t...

Page 70: ... panel Figure 4 3 Pop in Tabs 3 Once the left side is free pivot the front panel toward you until it is totally released Replacing the Front Panel 1 Insert the three tabs located on the left inside of the front panel into their respec tive slots You may have to slightly pivot the front panel to aid the process 2 Gently press on the left outside of the front panel until the 4 remaining tabs are sec...

Page 71: ...ed slot cache with your left hand and hold it with your right hand outside the chassis 5 Pivot the cache until it gets released from the frame Note Two slots are necessary to install a hard disk drive cage The two tabs that hold the cache actually break this is nor mal 6 Take four slide rails marked as CD ROM Slide rails come with the system in a plastic bag 7 Attach two slide rails onto both side...

Page 72: ... information refer to the Configuring your system chapter Removing the Hard Disk Drive Cage 1 Remove the right side door See Removing the Right Side Door on page 4 4 2 Remove the front panel See Removing the Front Panel on page 4 6 3 Unconnect the cables from the hard disk drive cage 4 Press both slide rails ends A on each side of the hard disk drive cage to release it and pull the hard disk drive...

Page 73: ...stem 4 9 Cabling the Hard Disk Drive Cage Cabling the SCSI Hard Disk Drive Cage Connect the power cable to the power connector A Connect the SCSI cable to the SCSI connector B Connect the RAID cable to the RAID connector C Figure 4 7 SCSI Hard Disk Drive Cage ...

Page 74: ... it with your right hand outside the chassis 4 Pivot the cache until it gets released from the frame Note The two tabs that hold the cache actually break this is normal 5 Take two slide rails marked as CD ROM Slide rails come with the system in a plastic bag 6 Attach the slide rails to the upper holes on both side of the 5 25 inch device Figure 4 8 Attaching the Slide Rails 7 Slide in the 5 25 inc...

Page 75: ...emoving the Front Panel on page 4 6 3 Unconnect the power cable and the data cable from the 5 25 inch device 4 Press both slide rails ends A to release the 5 25 inch device 5 Pull the 5 25 inch device out of the frame Figure 4 10 Removing a 5 25 inch Device 6 Replace the front panel See Replacing the Front Panel on page 4 6 7 Replace the right side door See Replacing the Right Side Door on page 4 ...

Page 76: ...y disk drive out of the frame Figure 4 11 Removing a 5 25 inch Device 6 Replace the front panel See Replacing the Front Panel on page 4 6 7 Replace the right side door See Replacing the Right Side Door on page 4 5 8 Set the floppy disk drive aside Installing a 3 5 inch Floppy Disk Drive 1 Remove the right side door See Removing the Right Side Door on page 4 4 2 Remove the front panel See Removing ...

Page 77: ...ward pin 1 of the drive See Cabling the Device on page 4 27 7 Connect the power cable to the drive See Cabling the Device on page 4 27 8 Replace the front panel See Replacing the Front Panel on page 4 6 9 Replace the right side door See Replacing the Right Side Door on page 4 5 Note Modify the BIOS Setup program to recognise the additional device For additional information refer to the Configuring...

Page 78: ...w A securing the HDD bracket and the 3 5 5 25 inch bracket together 3 Locate the HDD bracket latch B Figure 4 14 HDD Bracket Screw and Latch 4 Disconnect the data cable and the power cable from each installed hard disk drive Caution Be careful when working around the cables connected to the already installed drives If necessary disconnect these cables but be sure to note which device each cable or...

Page 79: ...ut of the bracket 7 Set the hard disk drive aside Installing a Hard Disk Drive Caution Make sure to install hard disk starting from the upper slot 1 Refer to the information provided with the hard disk drive for pre installation instructions and master slave cable select pin configurations See Preparing the Device on page 4 33 2 Remove the right side door See Removing the Right Side Door on page 4...

Page 80: ...ted on the hard disk drive you mean to install Making sure the screw holes will line up slide the hard disk drive into one of the available slots connectors last 7 Secure screws into the three side screw holes of the hard disk drive 8 Slide the HDD bracket into its original place 9 Secure the screw loosened in step 5 10 Connect the data and power cables to their respective hard disk drives See Pre...

Page 81: ...following procedure 1 Remove the right side door See Removing the Right Side Door on page 4 4 2 Disconnect the fan cable from the processor fan connector on the motherboard 3 Lift the heatsink plastic arms A Figure 4 17 Heatsink Plastic Arms 4 With your finger gently pull on one of the metallic clips B to release the heat sink Figure 4 18 Heatsink Metallic Clips 5 When both metallic clips are rele...

Page 82: ...lace it on a grounded static free surface or conductive foam pad 9 Position the processor over the processor socket so that its pins align with the socket holes Figure 4 20 Positioning the Processor Note Be aware of processor direction Pin layouts on two corners among four differ from others to prevent an incorrect insertion Confirm the pin mark and pin layout on the socket and insert the processo...

Page 83: ...locked position 11 Install the heatsink proceeding as follows On one side of the heatsink insert the metal arm notches into the correspond ing slots Push on the heatsink until the hear a click when the other arm is in place Secure the heatsink to the system by pushing the two plastic arms down Note Make sure that the heatsink is level 12 Connect the fan cable to the processor fan connector on the ...

Page 84: ...annel configuration Checking System Memory If you do not know how much memory is installed in your system check the amount by using the relevant following procedure Note The maximum memory size supported in your system is 4 GB 1 On the Windows desktop click on Start and select Control Panel 2 Click on Switch to classic view 3 Double click on the System icon and click on the General tab This tab sh...

Page 85: ... See Removing the Right Side Door on page 4 4 2 If you need to remove a currently installed memory module refer to the above section 3 Align the new module with an empty memory socket Make sure the notch on the module aligns with the key in the socket The module is designed to install into the socket in only one way 4 Press the module firmly into the socket If you have difficulty installing a mod ...

Page 86: ...any valuable data that may be present on the hard disk drive before installing the disk mirroring controller board and configuring the array Use hard disks of the same capacity and revolution for each pack to configure them in the array The disk array configuration improves disk reliability but provides a smaller disk capacity than the total capacity of hard disks in the disk array configuration W...

Page 87: ...set the transfer rate of the board those of the devices connected to the board and other parameters by using the SCSI BIOS utility of the SCSI controller Refer to the document coming with the board for the details of the settings and the procedures A External SCSI Connector B Internal SCSI Connector C Hard Disc Activity LED Connector not used ...

Page 88: ...xpansion slot cover from the chassis and set it aside Save the expansion slot cover in a safe place in case you ever need to replace it Figure 4 2 Removing the Expansion Slot Cover 5 Remove your expansion card from its protective packaging Do not touch the metal fingers on the edge of the card 6 Check the expansion card s documentation for any switches or jumpers that may need to be set and set th...

Page 89: ...emove it from the expansion slot on the chassis rear panel 5 Store the expansion card in an anti static bag available from electronic supply stores or a cardboard box 6 Place an expansion slot cover in the space left by the expansion card you removed For more details on the location and availability of the expansion card slots on your system s motherboard see the section entitled Motherboard Expan...

Page 90: ...nformation to restore the system after replacing the battery 1 Turn off and unplug the system unit and any external options connected to the system 2 Remove the right side door See Removing the Right Side Door on page 4 4 3 Locate the battery on the motherboard See Motherboard on page 1 8 4 Use your finger to carefully remove the battery from the battery socket on the motherboard Warning The batte...

Page 91: ...the secondary IDE connector on the system board Each IDE connector on the motherboard supports two devices The addition of a device to an IDE connector does not require the replacement of the existing IDE cable The following figure shows a typical three connector IDE cable If the IDE cable is not keyed with a connector tab align the coloured edge Pin 1 of the cable with the pin 1 side of the drive...

Page 92: ...CSI Cable Depending on your configuration your system may come with a SCSI interface cable The connectors are used as follows one connector plugs into the SCSI adapter card one or several connectors plug into the hard disk drives if applicable one connector plugs into the tape device if applicable the last connector is a terminator mandatory The SCSI interface cable is Ultra 320 compliant meaning ...

Page 93: ...onnector for an IDE storage device and the power cable adaptor for a S ATA device Figure 4 6 IDE Storage Device Power Cable Connector Figure 4 7 S ATA Storage Device Power Cable Adaptor Cabling a DVD ROM a Combo DVD ROM CD RW or a DVD R9 Drive All optical devices require power and IDE cable connections Devices shipped with the system are already connected The following procedure explains how to at...

Page 94: ...this system Cabling a Hard Disk Drive All storage devices require power and DATA cable connections Devices shipped with the system are already connected The following procedures explain how to attach the cables to a hard disk drive S ATA Hard Disk Drive 1 Connect the S ATA cable connector to the matching pins on the storage device Take care to prevent bending drive connector pins Align the cable c...

Page 95: ...re power and SCSI cable connections Devices shipped with the system are already connected The following procedure explains how to attach the cables to a hard disk drive 1 Connect one of the relevant SCSI cable connectors A to the matching pins on the storage device Take care to prevent bending drive connector pins Align the cable connector to the matching pins on the drive 2 Locate an available po...

Page 96: ...he cables to a floppy disk drive 1 Connect the data cable connector A to the matching pins on the storage device Take care to prevent bending drive connector pins Align the cable connector to the matching pins on the drive 2 Locate an available power connector coming from the power supply 3 Connect the appropriate power cable C to the power connector on the storage device Figure 4 10 Cabling a Flo...

Page 97: ...mper on the back of the drive must be set as cable select Refer to the IDE Device Configuration hereafter for details about configuring IDE drives as master or slave Refer to the instructions printed on the device for further jumper setting information A Jumper block Figure 4 11 Connectors on the Back of an Optical Drive example A Master B Slave C Cable select Figure 4 12 Jumper settings example P...

Page 98: ...master or a slave device using the drive select jumper at the back of the drive Refer to the IDE Device Configuration hereafter for details about configuring IDE drives as master or slave Refer to the instructions printed on the device for further jumper setting information Master Setting Slave Setting Cable Select Figure 4 13 Connectors on the Back of a Tape Drive example Preparing a SCSI Tape Dr...

Page 99: ...roubleshooting Guide Problems at initial System Start up Problems After the System Has Been Running Correctly Problems Running New Application Software Problems and Suggestions If You Need Assistance Error Messages Error Messages Beep Codes How to Identify BIOS Revision Level ...

Page 100: ...he system and an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Fail ure to disconnect power before opening your system can result in personal injury and equipment damage Caution Operating your system with the cover removed can damage your system components For proper cooling and airflow alwa...

Page 101: ... the DIMM memory and the data in process To reset the system when it is not frozen make sure that no processing is in progress Hard reset Press the power switch at the front of the system see See Forcing a Power Shut down on page 2 15 Soft reset If the system halts before starting the OS press and hold Ctrl and Alt and press Delete This restarts the system ...

Page 102: ...nd contrast controls to suit your preference see your monitor s documentation 3 Turn the system on If the power indicator does not light up but the system seems to be operating normally the indicator may need replacement 4 Monitor the power on self test POST execution Each time you turn on the system the POST checks the system board memory keyboard and certain peripheral devices 5 Check the follow...

Page 103: ...herboard Are switches and jumpers on the system board correct if they have been changed from their original default settings Are all jumper and switch settings on optional add on cards and peripheral devices set correctly Check the documentation included with these devices for details Ensure that there are no system resource conflicts between hardware components For example two add on cards could ...

Page 104: ...rd disk Reinstall the software on the hard disk and try again If problems appear intermittently there may be a loose cable dirt in the keyboard if keyboard input is incorrect or other random component failures A transient voltage spike power cut or brownout may have occurred Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to use...

Page 105: ...tware vendor s cus tomer service Does the system meet the minimum hardware requirements for the software Refer to the software documentation Is the software an authorised copy Unauthorised copies often do not work Obtain an authorised copy of the software If you are running the software from a CD or diskette is it a good copy If you are running the software from a CD is the disc scratched or dirty...

Page 106: ...e selected Check your monitor s documentation Characters do not appear on screen Make sure the monitor is plugged in and turned on Are the brightness and contrast controls properly adjusted Make sure that the video signal cable is properly connected Turn the system power off before reconnecting cables Make sure your system s video adapter card is installed enabled Reboot the system CMOS RAM settin...

Page 107: ...em with your computer first review the sections of Problem Solv ing Note Refer to the warranty booklet delivered with your sys tem to find out how to contact the local office in your country For technical support such as BIOS upgrades consult our Web site at the following address http www nec online com ...

Page 108: ...Timer Channel 2 Error Contact your service representative to replace the system board 101 Master Interrupt Controller 102 Slave Interrupt Controller 103 CMOS Battery Failure 104 CMOS Option not Set Contact your service representative to replace the system board Restart the computer and then execute SETUP to correct the setting 105 CMOS GPNV Checksum Bad Execute SETUP to correct the setting 106 CMO...

Page 109: ...ate the BIOS SETUP utility to set the PCI board Securely install the PCI boards and PCI riser card Contact your service representative to replace the PCI board system board or PCI riser card 144 Shadow of PCI ROM Failed 145 PCI ROM not found Securely install the PCI boards and PCI riser card Contact your service representative to replace the PCI board system board or PCI riser card 146 Insufficien...

Page 110: ...isabled 8192 L2 Cache size mismatch Install processors under the same specification 8193 CPUID Processor Stepping are different 8194 CPUID Processor Family are different 8195 Front Side Bus Speed mismatch System Halted Securely install the processor Contact your service representative to replace the processor or system board 8196 Processor Model are different Install processors under the same spec...

Page 111: ...or message is displayed periodically if ESMPRO is not installed The event log must be cleared periodically 8500 Bad or missing memory in Slot 3A Check to see that the all DIMMs are firmly seated in the slot Contact your service representative to replace the memory or system board 8501 Bad or missing memory in Slot2A 8502 Bad or missing memory in Slot1A 8504 Bad or missing memory in Slot 3B 8505 Ba...

Page 112: ...service representative 1 long 1 short DRAM or M B error Contact your service representative 1 long 2 short Monitor or display card error Contact your service representative 1 long 3 short Keyboard error Check if the keyboard is connected correctly Check that there is no stuck key Contact your service representative 1 long 9 short BIOS ROM error Contact your service representative Continuous long b...

Page 113: ...ing 5 15 How to Identify BIOS Revision Level To identify your system s current BIOS revision level proceed as follows 1 Power on or reboot the system 2 When POST starts the BIOS revision level is displayed Press Pause to have time to read the BIOS version ...

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Page 115: ...GB Architecture Dual Channel support Dual or single channel configuration is defined at boot time depending on number and type of DIMMs installed See Standard Features on page 1 10 Connectors 4 memory connectors 184 pin wide Memory module DDR400 Error check TS100 ECC TW100 non ECC Floppy Disk Drive optional 3 5 inch drive 1 Hard Disk Drive Technology SCSI S ATA RPM 10000 rpm 7200 rpm Socket Non ho...

Page 116: ... 1 port S PDIF 2 ports S PDIF in and S PDIF out I O bus PCI 32 bit 33MHz 3 slots PCI E x1 2 slots PCI E x16 1 slot LAN On board LAN 1Gbit channel TCP IP hardware off load and firewall integrated features Video PCI E x16 support BIOS Award BIOS ISA Flash ROM 4 MB Power On Self Test POST External dimensions 425 height 198 width mm 465 depth Weight 14 kg Power supply Input voltages 220 to 240 VA Powe...

Page 117: ...king the system unstable and the card inoperable Table B 1 Interrupt Requests A B C D E F G H PCI slot 1 _ _ _ _ _ shared _ _ PCI slot 2 _ _ _ _ _ _ shared _ PCI slot 3 _ _ _ _ _ _ _ shared PCI slot 4 _ _ _ _ used _ _ _ PCI slot 5 _ _ _ _ _ shared _ _ AGP Pro slot shared used _ _ _ _ _ _ Onboard USB controller HC0 shared _ _ _ _ _ _ _ Onboard USB controller HC1 _ _ _ used _ _ _ _ Onboard USB contr...

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Page 119: ... Server 2003 Standard Edition Microsoft Windows XP Professional To use the system with the other operating systems described in this section contact your service representative Caution Before installing the operating system adjust the system date and time by using the BIOS setup utility SETUP See Chapter 3 for detail This chapter also includes information on configuring the HostRAID drive used wit...

Page 120: ...loads the utilities and drivers applies RAID settings partitions the disk and installs the desired operating system Caution Express Setup is intended for the initial setup of the system Therefore it clears the contents of the hard disk For Microsoft Windows Server 2003 and Windows XP Professional Express Setup automatically configures your system and installs the operating system After a few tasks...

Page 121: ...ce service representative BIOS Specification Before installing the Operating System verify if the BIOS specification of the hardware is correct See Chapter 3 to specify them Windows Server 2003 or Windows XP Professional Express Setup can install Windows Server 2003 or Windows XP Professional operating systems However note the following issue Caution Before starting the installation complete all t...

Page 122: ...f the above paging file size exceeds 4095 MB specify 4095 MB for the paging file size If you install any application program or the like add neces sary space to the partition to install these programs For example if the mounted memory size is 512 MB the minimally required partition size will be calculated by the above formula as follows 2900 MB 512 MB 1 5 512 MB 12 MB 4192 MB Re installing to the ...

Page 123: ...ter installing the operating system 2 Insert NEC EXPRESSBUILDER CD ROM into the CD ROM drive The Choose Your Language prompt displays 3 Click on one of the flags to choose a language The Express Setup home page displays Express Setup click here to install the Operating System Tools click here to access DOS tools Quit click here to exit Express Setup ...

Page 124: ... Express Setup The Express Setup configuration screen displays 5 Fill in the boxes 6 Click on Start Installation 7 The Configurations Settings OK dialog box displays Click OK 8 The Start Installation Confirmation dialog box displays Click OK 9 The installation starts ...

Page 125: ...ed as follows to install drivers or software 1 When in Microsoft Operation System insert the ExpressBuilder CD ROM 2 Click on Setup 3 Select the appropriate option driver or software 4 Follow the on screen instructions Note Prepare a blank floppy disk You will need it when installing a driver ...

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Page 127: ...rom whom the component was purchased Be sure to record the same information for any components added to the system such as a power supply hard disk drives add in boards or printers Record the model and serial numbers of the unit and system board The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The location of serial numbers on add in boards h...

Page 128: ...te Installed Monitor Type Model name Serial No Date Installed Hard disk drive Type Serial No Capacity Type number Type Serial No Capacity Type number Type Serial No Capacity Type number Type Serial No Capacity Type number Type Serial No Capacity Type number Type Serial No Capacity Type number Type Serial No Capacity Type number 5 25 inch External Accessible Bay Type Model name Serial No Date Insta...

Page 129: ...erial No Date installed PCI E x1 Slot 2 Model name Serial No Date installed PCI E x16 Slot Model name Serial No Date installed Printer Model name Serial No Manufacturer Date installed External Peripheral Device 1 Model name Serial No Manufacturer Date installed External Peripheral Device 2 Model name Serial No Manufacturer Date installed External Peripheral Device 3 Model name Serial No Manufactur...

Page 130: ...pendix D D 4 Table D 3 Software Product Configuration Record Table Firmware version OS Name Version Name Version File system FAT FAT32 NTFS Others Bundled software installed Licensed software installed Application running when a failure occurred ...

Page 131: ...4 29 Combination Drive 1 13 Configuring MotherBoard Jumpers 3 13 D DVD ROM Drive 1 12 E Error Codes POST 5 10 Error Messages POST 5 10 Expansion Board Slots 1 6 Expansion Card 4 22 EXPRESSBUILDER CD ROM 1 19 F Features 1 3 Optional Features 1 12 Standard Features 1 10 Floppy Disk Drive 4 12 Front Panel 4 6 Front View 1 4 H Hard Disk Drive 4 14 HDD Slots 1 7 S ATA HDD 1 16 S ATA HDD Cage 1 16 SCSI ...

Page 132: ... 5 6 5 7 5 8 Problems and Suggestions 5 8 Processor 1 10 4 17 R Rack Installation Kit Assembly 2 5 Rack Mount subsystem assembly 2 5 Rear View 1 5 Record Table D 1 Resetting 5 3 Server 5 3 Right Side Door 4 4 S Server Resetting 5 3 Specifications A 1 Status Lamp 1 4 System Configuring 3 2 forcing a power shutdown 2 15 Powering Off 2 15 Powering On 2 14 System Connectors 1 6 T Tape Backup Unit 1 18...

Page 133: ... with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as the communication device such as a serial printer See also bps BIOS Basic Input Output System A program stored in flash EPROM or ROM that controls the keyboard disk drives video monitor and other devices See also flash EPROM EPROM and ROM bit...

Page 134: ...roprocessor D DC Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC default The factory setting your computer uses unless you instruct it otherwise For example when powering up the computer will boot from the default drive device driver A software program that a computer must use to recognize and operate certain hard ware such as a...

Page 135: ...ding the keyboard monitor disk drives cables and circuit cards hot swap A method used to insert or remove SCSI disk drives into or from an operating bus This method is typically used in RAID subsystems When used in non RAID subsystems the operating system must typically be restarted I IC Integrated Circuit An electronic device that contains miniaturized circuitry IDE Integrated Drive Electronics A...

Page 136: ...dth device connectivity data reli ability and longer cable lengths for Ultra2 SCSI hard disk drives Note that in order to achieve LVD performance all devices including cable controller and drive must sup port LVD M memory The circuitry in your computer that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the b...

Page 137: ... disk into separate areas so that the operating system treats them as separate disk drives password A security feature that prevents an unauthorized user from operating your computer See also EEPROM PCI Peripheral Component Interconnect PCI is a high performance peripherals I O bus supporting data transfers of up to 528MB per second Pentium A type of microprocessor with a built in math coprocessor...

Page 138: ...vice SEL System Event Log A record of system management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial port The connector on the back of your computer that allows the transfer of data between the compu...

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