NEC Express 5800 Series, Maintenance Manual

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Contents
Express5800/T110f-S, R110f-1E, T110f-E Maintenance Guide
3
Contents
Documents for This Product ...................................................................................................................................2
Contents .................................................................................................................................................................3
Notations Used in This Document ..........................................................................................................................6
Notations used in the text...............................................................................................................................6
Optical disk drive............................................................................................................................................6
Hard disk drive ...............................................................................................................................................6
Removable media ..........................................................................................................................................6
Abbreviations of Operating Systems (Windows) ............................................................................................7
Trademarks ............................................................................................................................................................8
License Notification ................................................................................................................................................8
Regulatory Notices .................................................................................................................................................9
Warnings and Additions to This Document ........................................................................................................... 12
Latest editions ..............................................................................................................................................12
Chapter 1 Maintenance ..................................................................................................................................... 13
1.
Transfer, Movement, and Disposal............................................................................................................... 14
1.1
Transfer to a Third Party ...................................................................................................................14
1.2
Disposal of the Server and Consumables.........................................................................................15
1.3
Regarding the Transportation of This Server ....................................................................................15
1.4
Moving and Storage..........................................................................................................................15
2.
Daily Maintenance........................................................................................................................................ 17
2.1
Checking and Applying Updates .......................................................................................................17
2.2
Checking Alerts .................................................................................................................................17
2.3
Status Indicator LEDs .......................................................................................................................18
2.4
Backup..............................................................................................................................................18
2.5
Cleaning............................................................................................................................................18
2.5.1
Cleaning the server............................................................................................................. 19
2.5.2
Cleaning the tape drive ....................................................................................................... 19
2.5.3
Cleaning the keyboard and mouse ..................................................................................... 19
3.
User Support ................................................................................................................................................ 20
3.1
Maintenance Services.......................................................................................................................20
3.2
Before Asking for Repair ...................................................................................................................20
4.
Collecting Failure Information ...................................................................................................................... 21
4.1
Collecting Event Logs .......................................................................................................................21
4.1.1
Windows Server 2012......................................................................................................... 21
4.1.2
Windows Server 2008 R2 / Windows Server 2008 ............................................................. 23
4.2
Collecting Configuration Information .................................................................................................24
4.2.1
Windows Server 2012......................................................................................................... 24
4.2.2
Windows Server 2008 R2/ Windows Server 2008 .............................................................. 25
4.3
Collecting User-Mode Process Dump ...............................................................................................25
4.4
Collecting Memory Dump..................................................................................................................25
5.
Troubleshooting ........................................................................................................................................... 26
5.1
Problem of Powering on....................................................................................................................26
5.2
Problem of Starting EXPRESSBUILDER ..........................................................................................28
5.3
Problem of Installing OS ...................................................................................................................29
5.4
Problem of Starting OS .....................................................................................................................31
5.5
Problem of Windows STOP Error .....................................................................................................32