Univerge Cloud Services Unified Messaging User Guide
Shortcut 4-2-1-1
Menu Step by Step
Press 4 Personal Options
Press 2 Administrative Options
Press 1 Change Passcode Options
Press 1 Change Passcode
Enter your New Passcode followed by the # key
Your new Passcode is XXXX
To Keep
Press #
To Change
Press 3
To return to Previous Menu
Press *
Your Passcode has been changed.
Unified Messaging Users:
http://vm.neccloud.ca/demo01/passwordSettings
Settings > Passcode
Record Your Mailbox Name
Dial 1992 or press VoiceMail Soft Key
Enter your Passcode followed by the # Key
You will hear voice mail box summary (Default)
Press # to Continue
Shortcut 4-3-3
Menu Step by Step
Press 4 Personal Options
Press 3 Greetings
Press 3 Name
Record as <First Name>, <Last Name>, <Extension
Number>.
To Keep
Press #
To Replay
Press 1
To Change
Press *
Message Waiting Indication
Message waiting indication (MWI) is indicated by light
on your phone (Top Right of Phone).
Record Your Greetings
Dial 1992 or press VoiceMail Soft Key
Enter your Passcode followed by the # key
Press # to Continue
You will hear voice mail box summary (Default)
Shortcut 4-3-1-1 (Personal Greeting)
Shortcut 4-3-1-2 (Extended Absence Greeting)
Menu Step by Step
Press 4 Personal Options
Press 3 Greetings
Press 1 Personal Greeting
Press 2 Extended Absence Greeting
Press * to return to Previous Menu
Personal Greeting Script Example
You have reached the voice mail for <First Name>,
<Last Name>, <Job Position>, <Company>, at
Extension <XXXX>.
Pressing the # key bypasses this greeting.
I am either busy on another call or away from my
desk.
Please leave a message and I will return your call
shortly. When you are finished recording, you may
hang up or press 1 for more options. Thank You
Extended Absence Greeting Script Example
Vacation Alert: You have reached the voice mail for
<First Name>, <Last Name>.
I am on Vacation until <Month, Date, Year>, during
this time I will not be checking messages. If you need
assistance please contact <contact name> at <contact
number>. Thank You
Test Your System
Internal Call - No Answer to Voice Mail
Call your extension from another phone. Did the call
forward to voicemail and play the correct greeting?
Internal Call - Busy to Voice Mail
Call yourself so you are busy. Did the call forward to
voicemail and play the correct greeting?
External Number Testing
Call your DID number or calling company Automated
Attendant and selecting your extension. Did the call
forward to voicemail and play the correct greeting?
Message Waiting Lamp (MW)
Leave message in your own voicemail box. Did the
Message Waiting Light illuminate?
Check Messages
Call into your mailbox, is a password required, did
your messages auto-play?
Section 2 - Voice Mail Popular Features
Voice Message Autoplay
Voice Message Autoplay automatically plays your
mailbox status and your unheard voice messages after
you have logged in to your mailbox. When you have
no more unheard voice messages, the system
automatically hangs up unless you press # to continue
using it. You can set how your messages are handled
after autoplay.
Autoplayed messages can be immediately marked
heard, saved or for deletion by the system.
Telephone User Interface (TUI)
Shortcut
4-2-6-1
On
4-2-6-2
Off
4-2-6-3
Modify Options
Web Administration
Settings > Voice Settings