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Univerge Cloud Services Unified Messaging User Guide 

Section 4 – Web Page Menu Navigation 

 

For user Web Page mailbox administration or Unified 

Message mailbox delivery of Voice Mail messages a 

Univerge Blue UM License is required. 

 

 

Media Player Applications 

 

For Unified Messaging: 
 

Microsoft Windows require Windows Media Player. 

 

Apple MAC OSX systems require QuickTime Media 

Player. 

 

 

Unified Messaging Web Page 

 

Log into Web Page (Requires Univerge Blue UM 

License). 

 
Unified Messaging Users: 

http://vm.neccloud.ca/demo01

 

 

Summary Web Page showing Message Summary is 

displayed after entering correct Phone Number & 

Passcode 

 

 

 

Summary of Messages is displayed 

 

 

 

 

Click on Messages TAB, (this is default display) 

 

Sub Menu Options are: 
 

New Voice Mail 

Saved Voice Mail 

New Fax (Not Supported) 

Saved Fax (Not Supported) 

Refresh Mailbox 

 

 
Click on Settings TAB,  

Summary of Voice Mail Settings is displayed.  

 

Sub Menu Options are: 

 

Passcode 

Messages 

Voice and Fax 

Call Connect 

Distribution List 

 

 

Web Page > Settings > Passcode 

 

Change your Passcode Settings 

 

 

Web Page > Settings > Messages 

 

Configure your Message Order & Notification Options 

 
Message Order 

List Newest Messages First 

List Oldest Messages First 

 

Date & Time Playback 

Enable Automatic Message Envelope Playback 

 

Autoplay 

Autoplay automatically starts playing your unheard 

messages, immediately after login with your telephone 

 

Message Waiting Indication 

Indicates that you have a new voice message by 

activating a Message Waiting Indicator Light on your 

telephone. 

 

 

 

Outcall Notification 

Outcall Notification is not supported with Univerge 

Blue service. 

 
 

eMail Nofification 
Notifies you via email about new messages in your 

mailbox. Select if you want to be notified of new 

messages. Then, enter the addresses to which your 

notifications will be sent and choose how you want 

your message information to be provided. Your 

preferred notification type will depend on the device 
you use to retrieve your notifications. 

 

To be notified with an SMS message when new 

messages arrive, enter your mobile telephone email 

address in one of the email fields and choose 

'notification in email subject' from the drop-down list. 

 

 

Web Page > Settings > Voice and Fax 

 

Configures how your mailbox handles Voice and Fax 

messages. Summary & Quick Setting Options 

displayed at top of page. 

 

 

Passcode Skip 

If passcode skip is enabled, accessing your mailbox 

from your express login number will log you in 

automatically. 

 

Attendant 

Attendant routing is not supported with Univerge Blue 
service. 

 

Telephone Interface Language 

Language choice of English or French. 

 

 

Caller Languages 

Callers may choose a language in which to hear 

system prompts and greetings. Select a language from 

the left and transfer it to the enabled box on the right. 

Callers hear the active language choices in the order 

you arrange. If no caller languages are active, callers 

are greeted with your mailbox’s default language. 

 
 

 

Summary of Contents for DT710

Page 1: ...hold To resume the held call press the Hold key or press the Resume soft key During a held call you can dial another party by pressing the NewCall softkey which provides dial tone ITL 6DE Phones On hold duration is displayed in MM SS format for the first hour of the call and then HH MM format for the remainder of the call The maximum duration is 99 59 59 All Other Phones On hold duration is displa...

Page 2: ...is feature may not be available on all systems DND Do Not Disturb Silences the phone from ringing This feature may not be available on all systems Pickup Answers calls to other users in your Pickup group from your phone This feature may not be available on all systems EndCall Terminates the current call Conference Conf Initiates completes a conference Resume Takes the call off Hold status Dial Dia...

Page 3: ...lect 2 Received Calls 4 Use the Up and Down soft keys or the Up Down keys on the cursor pad to scroll through the received call information To view Placed Calls 1 Press the Menu key 2 Select 2 Call History 3 Select 3 Placed Calls 4 Use the Up and Down soft keys or the Up Down keys on the cursor pad to scroll through the placed call information Call Waiting Concurrent Calls Note The call waiting fe...

Page 4: ...phone handset or press the Speaker key unless you want the two calls to be connected in a blind transfer call You can hang up the telephone handset or press the Speaker key after you connect with all the callers Call Pickup To pick up a call 1 When a new call arrives press the Pickup softkey 2 Depending on the type of call you want to pick up do one of the following To answer a call ringing on a s...

Page 5: ... Up Down keys on the cursor pad to scroll through the Corporate Directory Use the soft keys to Search entries and Dial from the Corporate Directory Speed Dial Keys To configure a Programmable as a Speed Dial Key 1 When the phone is in idle state press the Feature key 2 Press the desired Speed Dial Key The Speed Dial Key LED flashes Note For Speed Dial Keys that have already been configured the Spe...

Page 6: ...isplayed on your phone 1 Press the Help key 2 Press the soft key you want to see Help information for You can use the Up and Down softkeys or the Up Down keys on the cursor pad to scroll through the help information if needed 3 Press the Exit soft key to return to the previous screen Help screens may not be available for all the soft keys on your phone Service Assistance For Service Assistance 1 8...

Page 7: ...ion Only available on Telephone User Interface TUI Undeleting Messages Once you end your call the messages you marked for deletion are permanently removed from your mailbox Messages that you have marked for deletion can be recovered or undeleted before you end your telephone session only Telephone User Interface TUI Shortcut 1 1 1 Undelete Web Administration Only available on Telephone User Interf...

Page 8: ... another call or away from my desk Please leave a message and I will return your call shortly When you are finished recording you may hang up or press 1 for more options Thank You Extended Absence Greeting Script Example Vacation Alert You have reached the voice mail for First Name Last Name I am on Vacation until Month Date Year during this time I will not be checking messages If you need assista...

Page 9: ...d from your mailbox The delivery outcome is not known until the future delivery date When you have reached your mailbox s future delivery message limit you are not allowed to send another future delivery message until one of your outstanding future delivery messages has been delivered Telephone User Interface TUI Shortcut 2 1 4 Delivery Option Future Delivery Web Administration Only available on T...

Page 10: ...the Message Press To Return to the Previous Menu Press There are No More Messages Menu 2 Send a Message Record Message at the Tone Press when finished recording If satisfied with Message Press Listen to Message Press 2 Erase Re Record Message Press 3 Continue Recording where you left off Press 4 Cancel delivery of this message Press Enter the Destination Mailbox Number Or Enter Distribution List I...

Page 11: ...lephone Message Waiting Indication Indicates that you have a new voice message by activating a Message Waiting Indicator Light on your telephone Outcall Notification Outcall Notification is not supported with Univerge Blue service eMail Nofification Notifies you via email about new messages in your mailbox Select if you want to be notified of new messages Then enter the addresses to which your not...

Page 12: ...h Univerge Blue service Telephone Tips Caller Shortcuts Telephone Tips Common keys you can use on the telephone Caller Shortcuts Callers to your mailbox can use the following keys Service Assistance For Service Assistance 1 888 330 6775 helpdesk ecitech ca Document Revision January 6th 2016 Copyright Notice Windows Media Player is a trademark of Microsoft Corporation QuickTime is a trademark of Ap...

Page 13: ...ontact Call the person from your selected phone Send an Instant Message Click to send and Instant message Message of the Day Set a 140 character message of the day Call control Access your calls swap between active calls Contacts Status Is the contact available to communicate Contacts Message of the day Your contact s message of the day Contacts location Where is your contact TAB Bar Search View y...

Page 14: ...ick Save Once configured you will see a check on the Soft Media phone icon Incoming Call Toaster Pop The incoming call notification can be enabled disabled in Preferences Alerts Desktop Alerts Calls Checkbox Call Control When on a call you will see a strip like the following appear in the UC Client Call Waiting By default Univerge Blue Cloud Services allows for you to handle 4 concurrent calls You...

Page 15: ...y Out To Lunch Out Of Office In a Meeting Appear Offline Quick Set Profiles Quick set profiles allow you to quickly set your presence and presence notes and which phones are active 1 From the UC Client click the status drop down 1 Click Preferences 2 Click Quick Set Profiles 3 Click Create New 4 Enter a Name 5 Choose your presence status from the list 6 Enter a presence note if desired 7 Select th...

Page 16: ...t List Click Contact List Management button Add Contact Remove Contact Add List Remove List Rename List Enter desired name in Search Press White Search button Check the name if the desired contact s on the left Click OK at bottom of panel to Save OR 1 Enter part of the person s name in the search box and hit enter 2 Click the Add contact to contact list button Persons Icon with Sign 3 Choose the l...

Page 17: ... numeric icon shows number of missed calls Click on the Missed call Icon to see Missed Calls Contact Call Display Hover mouse over a contact currently On the Phone Information the active call is displayed Search Enter directory search name Click on Magnify Glass Search Results Exiting the UC Client 1 From the UC Client click the status drop down 2 Select Exit Getting Help 1 From the UC Client clic...

Page 18: ...UC Client click the status drop down 2 Click Preferences 3 Click the phone icon 4 Choose the phones you want to be Active 5 Choose the phone you want to be the default 6 Click Save Forward your phone to voicemail first time 1 From the UC Client click the status drop down 2 Click Preferences 3 Click the forwarding arrow at the top of the screen 4 Click create forwarding now 5 Enter the name voice m...

Page 19: ...art sending In the example below the far end has started their video camera and is sending Video Other control icons set the Video image size Icon Representation Left to Right Start Pause Video Wide Screen 16 9 or Standard 4 3 format Image Mirror Stop Video Example of two way Video below Service Assistance For Service Assistance 1 800 Associate support associate com NEC Canada support neccloudsupp...

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