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Univerge Cloud Services Unified Messaging User Guide 

Section 3 - Session Dialog Menu Options 

 

 

Log-In Conversation 

 

Voice Mail plays “Recorded Name” 

 

Enter your passcode followed by # key or press * to 

log into a different mailbox. (Enter Password then #). 

 
Current Voice Mail Summary is played. 

 

Press # to continue using your mailbox or do nothing 

to be disconnected. 

 

 

Main Menu 

 

To Review your Messages   

 

Press 1 

Send a Message    

 

 

Press 2 

To modify your Personal Options    

Press 4 

To re-start your session    

 

Press 5 

To modify your Call Connect options  

Press 6 

 

To disconnect  

 

 

 

Press * 

 

 

Menu - 1: Review Your Messages 

 

To listen to your Voice Messages    

Press 1 

 

To review your Fax Message Envelope  

Press 2 

Note: This option is Not Supported 

 

To return to Previous Menu  

 

Press * 

 

 

Option 1 Listen to your Voice Messages 

 

First Saved Message received (date & time).then 

(Caller ID). 

 

Or 

 

First Heard Message arrived (date & time) then (Caller 

ID). 

 

Message Plays 

 

 

To Delete the Message  

 

 

Press 7 

To Mark Unheard  

 

 

Press 2 

To Save   

 

 

 

Press 9 

To Reply by Calling the Sender 

 

Press 3 

To Replay  

 

 

 

Press 4 

To Hear the Message Envelope  

 

Press 5 

To Forward the Message    

 

Press 6 

To Reply by Sending a Voice Message 

Press 8 

 

To Skip the Message  

 

 

Press # 

To Return to the Previous Menu  

 

Press * 

 
There are No More Messages 

 

 

Menu - 2: Send a Message  

 

Record Message at the Tone. Press # when finished 

recording. 

 

If satisfied with Message   

 

Press # 

Listen to Message  

 

 

Press 2 

Erase & Re-Record Message 

 

Press 3 

Continue Recording where you left off 

Press 4 

Cancel delivery of this message 

 

Press * 

 

 

Enter the Destination Mailbox Number 

Or 

Enter Distribution List ID 

Followed by # Key 

 

Or to Spell a Name  

 

 

Press # 

Cancel Delivery   

 

 

Press * 

 
Send Message    

 

 

Press # 

 

Modify Delivery Options    

 

Press 1 

Cancel Delivery    

 

 

Press * 

 

Mark Private  

 

 

 

Press 1 

Flag as Urgent    

 

 

Press 2 

Request Message Confirmation  

 

Press 3 

Specify Future Delivery    

 

Press 4 

 

Send Message    

 

 

Press # 

Return to Previous menu   

 

Press * 

 

 

 

 

Menu - 4: Modify your Personal Options 

 

Notification Options  

 

 

Press 1 

Administrative Options 

 

 

Press 2 

Greetings 

 

 

 

Press 3 

Outcall Notification Schedule  

 

Press 4 

Fax Options 

 

 

 

Press 5 

 

Return to Previous Menu    

Press * 

 

 
Unified Messaging Users 

Settings > Messages 

 

 

Menu - 5: Re-Start your Session 

 
Logs Out and begins new session. 

 

 

Menu - 6: Call Connect Options 

 

To Direct Calls to Mailbox   

 

Press 1 

Modify Follow Me Options   

 

Press 2 

 

To Direct Calls to or Modify For: 

Office Telephone Number   

 

Press 3 

Mobile Telephone Number  

 

Press 4 

Home Telephone Number   

 

Press 5 

Other Telephone Number   

 

Press 6 

Temporary Telephone Number 

 

Press 7 

 

 
Unified Messaging Users 

Settings > Call Connect 

 

 

 

Summary of Contents for DT710

Page 1: ...hold To resume the held call press the Hold key or press the Resume soft key During a held call you can dial another party by pressing the NewCall softkey which provides dial tone ITL 6DE Phones On hold duration is displayed in MM SS format for the first hour of the call and then HH MM format for the remainder of the call The maximum duration is 99 59 59 All Other Phones On hold duration is displa...

Page 2: ...is feature may not be available on all systems DND Do Not Disturb Silences the phone from ringing This feature may not be available on all systems Pickup Answers calls to other users in your Pickup group from your phone This feature may not be available on all systems EndCall Terminates the current call Conference Conf Initiates completes a conference Resume Takes the call off Hold status Dial Dia...

Page 3: ...lect 2 Received Calls 4 Use the Up and Down soft keys or the Up Down keys on the cursor pad to scroll through the received call information To view Placed Calls 1 Press the Menu key 2 Select 2 Call History 3 Select 3 Placed Calls 4 Use the Up and Down soft keys or the Up Down keys on the cursor pad to scroll through the placed call information Call Waiting Concurrent Calls Note The call waiting fe...

Page 4: ...phone handset or press the Speaker key unless you want the two calls to be connected in a blind transfer call You can hang up the telephone handset or press the Speaker key after you connect with all the callers Call Pickup To pick up a call 1 When a new call arrives press the Pickup softkey 2 Depending on the type of call you want to pick up do one of the following To answer a call ringing on a s...

Page 5: ... Up Down keys on the cursor pad to scroll through the Corporate Directory Use the soft keys to Search entries and Dial from the Corporate Directory Speed Dial Keys To configure a Programmable as a Speed Dial Key 1 When the phone is in idle state press the Feature key 2 Press the desired Speed Dial Key The Speed Dial Key LED flashes Note For Speed Dial Keys that have already been configured the Spe...

Page 6: ...isplayed on your phone 1 Press the Help key 2 Press the soft key you want to see Help information for You can use the Up and Down softkeys or the Up Down keys on the cursor pad to scroll through the help information if needed 3 Press the Exit soft key to return to the previous screen Help screens may not be available for all the soft keys on your phone Service Assistance For Service Assistance 1 8...

Page 7: ...ion Only available on Telephone User Interface TUI Undeleting Messages Once you end your call the messages you marked for deletion are permanently removed from your mailbox Messages that you have marked for deletion can be recovered or undeleted before you end your telephone session only Telephone User Interface TUI Shortcut 1 1 1 Undelete Web Administration Only available on Telephone User Interf...

Page 8: ... another call or away from my desk Please leave a message and I will return your call shortly When you are finished recording you may hang up or press 1 for more options Thank You Extended Absence Greeting Script Example Vacation Alert You have reached the voice mail for First Name Last Name I am on Vacation until Month Date Year during this time I will not be checking messages If you need assista...

Page 9: ...d from your mailbox The delivery outcome is not known until the future delivery date When you have reached your mailbox s future delivery message limit you are not allowed to send another future delivery message until one of your outstanding future delivery messages has been delivered Telephone User Interface TUI Shortcut 2 1 4 Delivery Option Future Delivery Web Administration Only available on T...

Page 10: ...the Message Press To Return to the Previous Menu Press There are No More Messages Menu 2 Send a Message Record Message at the Tone Press when finished recording If satisfied with Message Press Listen to Message Press 2 Erase Re Record Message Press 3 Continue Recording where you left off Press 4 Cancel delivery of this message Press Enter the Destination Mailbox Number Or Enter Distribution List I...

Page 11: ...lephone Message Waiting Indication Indicates that you have a new voice message by activating a Message Waiting Indicator Light on your telephone Outcall Notification Outcall Notification is not supported with Univerge Blue service eMail Nofification Notifies you via email about new messages in your mailbox Select if you want to be notified of new messages Then enter the addresses to which your not...

Page 12: ...h Univerge Blue service Telephone Tips Caller Shortcuts Telephone Tips Common keys you can use on the telephone Caller Shortcuts Callers to your mailbox can use the following keys Service Assistance For Service Assistance 1 888 330 6775 helpdesk ecitech ca Document Revision January 6th 2016 Copyright Notice Windows Media Player is a trademark of Microsoft Corporation QuickTime is a trademark of Ap...

Page 13: ...ontact Call the person from your selected phone Send an Instant Message Click to send and Instant message Message of the Day Set a 140 character message of the day Call control Access your calls swap between active calls Contacts Status Is the contact available to communicate Contacts Message of the day Your contact s message of the day Contacts location Where is your contact TAB Bar Search View y...

Page 14: ...ick Save Once configured you will see a check on the Soft Media phone icon Incoming Call Toaster Pop The incoming call notification can be enabled disabled in Preferences Alerts Desktop Alerts Calls Checkbox Call Control When on a call you will see a strip like the following appear in the UC Client Call Waiting By default Univerge Blue Cloud Services allows for you to handle 4 concurrent calls You...

Page 15: ...y Out To Lunch Out Of Office In a Meeting Appear Offline Quick Set Profiles Quick set profiles allow you to quickly set your presence and presence notes and which phones are active 1 From the UC Client click the status drop down 1 Click Preferences 2 Click Quick Set Profiles 3 Click Create New 4 Enter a Name 5 Choose your presence status from the list 6 Enter a presence note if desired 7 Select th...

Page 16: ...t List Click Contact List Management button Add Contact Remove Contact Add List Remove List Rename List Enter desired name in Search Press White Search button Check the name if the desired contact s on the left Click OK at bottom of panel to Save OR 1 Enter part of the person s name in the search box and hit enter 2 Click the Add contact to contact list button Persons Icon with Sign 3 Choose the l...

Page 17: ... numeric icon shows number of missed calls Click on the Missed call Icon to see Missed Calls Contact Call Display Hover mouse over a contact currently On the Phone Information the active call is displayed Search Enter directory search name Click on Magnify Glass Search Results Exiting the UC Client 1 From the UC Client click the status drop down 2 Select Exit Getting Help 1 From the UC Client clic...

Page 18: ...UC Client click the status drop down 2 Click Preferences 3 Click the phone icon 4 Choose the phones you want to be Active 5 Choose the phone you want to be the default 6 Click Save Forward your phone to voicemail first time 1 From the UC Client click the status drop down 2 Click Preferences 3 Click the forwarding arrow at the top of the screen 4 Click create forwarding now 5 Enter the name voice m...

Page 19: ...art sending In the example below the far end has started their video camera and is sending Video Other control icons set the Video image size Icon Representation Left to Right Start Pause Video Wide Screen 16 9 or Standard 4 3 format Image Mirror Stop Video Example of two way Video below Service Assistance For Service Assistance 1 800 Associate support associate com NEC Canada support neccloudsupp...

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