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Transfer to a Mailbox
86
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IntraMail Features
DSX Feature Handbook
Transfer to a Mailbox
Description
An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.
Transfer Message Handling
When the transferring extension leaves a message before hanging up (which could occur if the destination’s
calls are forwarded to voice mail), the system will record two separate messages. One message will be from the
transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination’s mailbox.
Operation
An extension user can transfer their active call to a co-worker’s mailbox.
Transferring Calls to a Mailbox
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To Transfer your active call to a mailbox:
Method A (Ring
fi
rst, then Transfer)
1.
Press
TRANSFER
.
2.
Dial the number of the mailbox to receive the Transfer.
• You can optionally press the DSS key for your co-worker.
• To transfer the call to your own mailbox, dial your extension number.
3.
Press
V-MAIL
and hang up.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the
entire
mailbox greeting after the Transfer goes through.
4.
Press
SPEAKER
to hang up.
• To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:
Hook
fl
ash + Dial
*8
+ Dial the co-worker’s m Hang up.
Method B (Transfer without
fi
rst ringing)
1.
Press
TRANSFER
.
2.
Press
V-MAIL
.
3.
Dial the number of the mailbox to receive the Transfer.
• You can optionally press the DSS key for your co-worker.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the
entire
mailbox greeting after the Transfer goes through.
4.
Press
SPEAKER
to hang up.
Summary of Contents for DSX Series
Page 12: ...Telephone Illustrations 8 Introduction DSX Feature Handbook ...
Page 93: ......