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DSX Feature Handbook

IntraMail Features

◆

IntraMail

Features

IntraMail

Features

Introduction

How To Use This Chapter

This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter
are in alphabetical order, like a dictionary. This chapter subdivides each feature de

nition into headings as

follows:

❥

Description

Read

Description

to get an overview of the feature.

❥

Operation

Operation

provides convenient operation charts for each IntraMail feature.

Start-Up (Default) Configuration

Without IntraMail Installed

The Built-In Automated Attendant is enabled. See page 25 for more.

With IntraMail Installed

IntraMail automatically assigns a mailbox to each extension in the number plan.

❥

By default in DSX-40, only the

rst 8 (300-307) Subscriber Mailboxes are active/enabled.

❥

By default in DSX-80/160, only the

rst 16 (300-315) subscriber mailboxes are active/enabled.

❥

The IntraMail Automated Attendant

does not

answer outside calls.

If you are not familiar with the IntraMail features, review

the IntraMail Feature Glossary on page 10.

Summary of Contents for DSX Series

Page 1: ...IntraMail Features Introduction Empowered by Innovation IntraMail Feature Handbook P N 1093098 Rev 2 June 2006 Printed in U S A 01 00 00 ...

Page 2: ...d Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions...

Page 3: ...for Rotary Dial Callers 28 Bilingual Voice Prompts 29 Call Forward to a Mailbox 30 Call Forwarding a Subscriber s Direct Inward Line to their Mailbox 30 Call Routing Mailbox 32 Call Screening 33 Call Screening and Group Mailboxes 33 Automatic Call Screening 33 Caller ID and Voice Mail 36 Calling the Automated Attendant 37 Centrex Transfer 38 Conversation Record 39 Conversation Record Key for a Co ...

Page 4: ...nu 65 Make Call 67 Message Count Display 68 Message Delete 70 Message Forward 71 Message Listen Mode 72 Message Notification 73 How Message Notification Works to Normal Telephone Numbers 73 How Message Notification Works to Digital Pager Numbers 73 Message On Hold 76 Message Playback Direction 77 Message Reply 78 Next Call Routing Mailbox 79 Record and Send a Message 80 Recording Options 80 Securi...

Page 5: ...pter contains the description and operation for each DSX telephone system feature For feature operation use the convenient operation charts at the end of each feature Additionally at the end of this manual are the DSX Program List page 929 and Index page 947 The System Document CD The System Document CD provided with your system contains documentation software and other DSX resources Insert this C...

Page 6: ...ving a Callback for a co worker Central Office Calls Placing INTERCOM 9 Line number e g 01 Using Line Dial Up to place an out side call INTERCOM Line extension number e g 101 Using Direct Line Access to place an outside call INTERCOM 9 or 90 98 Accessing a Line Group to place an outside call Dial Number Preview Previewing a number before dialing Directed Call Pickup INTERCOM Extension Intercepting...

Page 7: ...ial INTERCOM System bin 201 299 or Personal bin 701 720 Dialing a System or Personal Speed Dial number Transfer INTERCOM Extension e g 301 Transferring a call to a co worker s extension INTERCOM Extension e g 301 V MAIL Transferring a call to a co worker s mailbox Line Queuing Line Callback 2 Queuing or leaving a Callback for a busy line Voice Mail INTERCOM V MAIL Calling your mailbox from your ke...

Page 8: ...OLD MNO WXYZ In DSX 40 Keys 1 8 are line keys Keys 9 12 are undefined In DSX 80 160 Keys 1 12 are line keys For Attendants Key 12 is the Operator Call key Thu June 8 11 52 AM Pat Smith x301 Menu Dir VM 00 CL 00 1093100 2 Speed Dial Bin keys Feature keys Soft keys Alpanumeric Display Ring Message Lamp Microphone Fixed Function keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 Line...

Page 9: ...00 1 In DSX 40 Keys 1 8 are line keys Keys 9 24 are undefined In DSX 80 160 Keys 1 12 are line keys Keys 13 24 are undefined For Attendants Key 24 is the Operator Call key Speed Dial Bin keys Feature keys Soft keys Alpanumeric Display Ring Message Lamp Microphone Fixed Function keys Thu June 8 11 52 AM Pat Smith x301 Menu Dir VM 00 CL 00 Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line...

Page 10: ...s 00 Menu Pa e SP Dial 2 1093100 4 SP Dial 1 g In DSX 40 Keys 1 8 are line keys Keys 9 24 are undefined In DSX 80 160 Keys 1 12 are line keys Keys 13 24 are undefined For Attendants Key 24 is the Operator Call key Soft keys Feature keys Soft keys Alpanumeric Display Ring Message Lamp Microphone Fixed Function keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 Line 10 Line 11 Line ...

Page 11: ...NSWER 1093100 3 RELEASE 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 ALL CALL Park 60 Park 61 Night Park 62 Park 63 Park 64 Park 65 Park 66 Page 1 Page 2 Page 3 ...

Page 12: ...Telephone Illustrations 8 Introduction DSX Feature Handbook ...

Page 13: ...on provides convenient operation charts for each IntraMail feature Start Up Default Configuration Without IntraMail Installed The Built In Automated Attendant is enabled See page 25 for more With IntraMail Installed IntraMail automatically assigns a mailbox to each extension in the number plan By default in DSX 40 only the first 8 300 307 Subscriber Mailboxes are active enabled By default in DSX 8...

Page 14: ...nt See Auto Attendant Do Not Disturb page 20 for more Also see Greeting in this glossary Automated Attendant Auto Erase or Save When a mailbox user completely listens to a new message and then exits their mailbox IntraMail will either automat ically save or erase the message See Auto Erase or Save page 22 for more Voice Mail Auto Time Stamp After a user listens to a message IntraMail can optionall...

Page 15: ...ex Transfer The Automated Attendant to transfer a caller from a Cen trex line to an outside number using the features of that Centrex line See Centrex Transfer page 38 for more Automated Attendant Conversation Record Allows an extension user to record their active call as a mes sage in their mailbox IntraMail will broadcast a beep and a voice prompt to the callers as Conversation Record begins See...

Page 16: ...e in a co worker s mailbox See Leaving a Message page 54 Voice Mail Listening to Messages While or after listening to a message an extension user has many message handling options from which to choose See Listening to Messages page 56 for more Voice Mail Log Onto Voice Mail An extension user can press a key to log onto access their IntraMail mailbox With Remote Logon an employee calling through th...

Page 17: ...nce numbers and pagers See Message Notification page 73 for more Voice Mail Message On Hold The System Administrator can record a message that will play to callers while they wait on Hold See Message On Hold page 76 for more Voice Mail Message Playback Direction An extension user can listen to their messages in either LIFO last in first out or FIFO first in first out order See Message Playback Dir...

Page 18: ... enabled an extension can listen to a mes sage and dial a code to hear the time the message was sent as well as the caller s number See Time and Date Stamp page 85 for more Also see Caller ID with Return Call and Time and Date with Voice Mail in this glossary Voice Mail Transfer to a Mailbox An extension user can transfer their active call to a co worker s mailbox See Transfer to a Mailbox page 86...

Page 19: ...igit and listens to the prerecorded Announcement Mailbox message for directions After playing the directions the caller routes back to the Automated Attendant for additional dialing options Operation Play a pre recorded announcement to callers Recording an Announcement Mailbox Message Super Display Soft Key Keyset Soft Key Log onto System Administrator s mailbox SA 72 Access System Administrator o...

Page 20: ...ion The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox See Announcement Mailbox page 15 for more Operation See Announcement Mailbox page 15 This is the message that the System Administrator records for an Announcement Mailbox ...

Page 21: ...ler will hear the instruction menu and can dial any options allowed by the associated Dial Action Table If the Override Mailbox is a Subscriber Mailbox the outside caller hears the mailbox greeting if recorded and can leave a message Operation Enables an alternate greeting and alternate dialing options for callers Enabling Answer Schedule Override Super Display Soft Key Keyset Soft Key Log onto Sy...

Page 22: ...the time of the day and day of the week that the call is ringing The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Operation N A Determines how the Automated Attendant answers outside calls on each line according to the time of the day and day of the week that the call is ringing ...

Page 23: ...nu Call Forward Menu Cfwd Alternately do one of the following Press INTERCOM and dial 3 Press your Call Forwarding Feature Key 2 Select or cancel a Personal Answering Machine Emulation Ans Machine More AME Select Personal Answering Machine Emulation Alternately dial 7 None More More None Select to cancel Call Forwarding Alternately dial 0 3 Select the Call Forwarding mode All All Select forwarding...

Page 24: ... turns on Auto Attendant Do Not Disturb when they need to work at their desk undisturbed by outside calls from the Auto mated Attendant Keep in mind that Auto Attendant Do Not Disturb will not block Intercom calls from co workers or any other type of outside call not routed through the Automated Attendant For example with Automated Attendant Do Not Disturb enabled Direct Inwards Lines and transfer...

Page 25: ...F or Auto Attendant DND ON Auto Attendant DND ON Provides soft keys for each of the 3 greetings Greeting 1 Gr1 Greeting 2 Gr2 Greeting 3 Gr3 Select a Greeting which also makes it active 1 Greeting 1 Gr1 2 Greeting 2 Gr2 3 Greeting 3 Gr3 L 5 Listen to the active greeting if recorded Listen Lstn R 7 Record a new greeting if not recorded or rerecord the current greeting Record Rec Record at the tone ...

Page 26: ...hich you partially listen is automatically saved Any message to which you hang up during or do not listen is retained as a new message For example if you have three new messages listen to part of message 1 dial L to hear part of message 2 and then hang up IntraMail automatically Saves message 1 Retains messages 2 and 3 as new messages Restarts the flashing ring message lamp Resets the telephone di...

Page 27: ...urned on Intra Mail automatically announces the date time and optionally the caller s number at the end of each mes sage With Auto Time Stamp turned off the subscriber must dialTI while listening to a message to get the same information Operation Automatically hear the time and date a message was left Turning Auto Time Stamp On or Off Super Display Soft Key Keyset Soft Key Log onto Subscriber Mail...

Page 28: ...tem s incom ing calls play an Instruction Menu message and provide dialing options to callers Operation Automatically answers the telephone system s incoming calls plays an Instruction Menu message and provides dialing options to callers For a built in call answering capability when IntraMail is not installed see Automated Attendant Built In page 24 Using the Automated Attendant For the outside ca...

Page 29: ... calls simultaneously The Built In Automated Attendant does not provide voice mail Just like the full featured IntraMail Automated Attendant the Built In Automated Attendant can answer out side calls on each line according to the time of the day and day of the week that the call is ringing After answering the Built In Automated Attendant plays an Instruction Menu message greeting to the caller and...

Page 30: ... options Your extension must have access level 5 Enter the Call Routing Mailbox number 001 008 L 5 Listen to the current Instruction Menu if any Listen Lstn X 9 Exit R 7 Record a new Instruction Menu Record Rec Record message Pause or restart recording Resume Resume Pause Pause E 3 Erase recording Cancel Cancel Exit recording mode Done Done E 3 Erase the Instruction Menu Erase Erase X 9 Exit Exit ...

Page 31: ...Attendant dialing options This helps an outside caller for example that wants to return to the Automated Attendant so they can dial another co worker or use a different Automated Attendant option Operation While on an outside call an extension user can transfer their call to the Automated Attendant for additional dialing options Automated Attendant Transfer To transfer an outside call to the Autom...

Page 32: ...ill automatically route them to a speci fied option such as the operator or a mailbox This lets rotary telephone users stay on the line to leave a message or have their call processed Without Automatic Routing for Rotary Dial Callers rotary callers would not be able to use the Automated Attendant Operation None Automatically route Automated Attendant callers that don t dial any digits to a specifi...

Page 33: ...r s mailbox Station Mailbox When you log onto your own mailbox and use its features you always hear your mailbox language If you call a co worker and leave a message you will hear the system s Primary Language Group Mailbox and UCD Group Mailbox Similar to a Station Mailbox when you log into a Group or UCD Group Mailbox and use its features you always hear the language programmed for that mailbox ...

Page 34: ...hen the caller dials a digit while listening to the recorded or default mailbox greeting An extension user can forward their calls to their mailbox Dialing Options while Listening to a Subscriber Mailbox Greeting Next Call Routing Mailbox Dialing Option Digit Dialed Action Undefined No 0 Caller hears That is an invalid entry and the greeting repeats and the caller is prompted to leave a message 1 ...

Page 35: ... Immediate Immed Select Call Forwarding Immediate Alternately dial 4 Ring No Ans RNA Select Call Forwarding when Not Answered 1 Alternately dial 6 Busy No Ans BNA Select Call Forwarding when Busy or Not Answered 1 Alternately dial 2 None More More None Select to cancel Call Forwarding Alternately dial 0 3 Select the Call Forwarding destination An extension number 0 for the operator A UCD Group mas...

Page 36: ...tomated Attendant callers Recording an Instruction Menu for a Call Routing Mailbox Super Display Soft Key Keyset Soft Key Log onto System Administrator s mailbox SA 72 Access System Administrator options System Admin N A I 4 Select Instruction Menus Instruction Instr Enter the Call Routing Mailbox number 001 016 L 5 Listen to the current Instruction Menu if any Listen Lstn Exit listen mode R 7 Rec...

Page 37: ...creening will broadcast the caller s message as soon as the mailbox Greeting com pletes Additionally if the extension user intercepts answers the screened call the first portion of the mes sage is automatically erased from the extension s mailbox Any caller that can leave a message can have their call screened by the extension user Call Screening and Group Mailboxes If extensions share a Group Mai...

Page 38: ...d in your mailbox i e activate the Call Screening mode 1 Screen Scrn To intercept the call and stop recording the message 1 Answer Answ This intercepts the call Alternately press SPEAKER lift the handset or press V MAIL To continue listening to your caller s message as it is being recorded 1 Do nothing To exit Call Screening and allow the message to continue recording in private 1 Exit Exit The me...

Page 39: ...tic Call Screening on The top line of the display shows the Automatic Call Screening status Off Off Turn Automatic Call Screening off The top line of the display shows the Automatic Call Screening status Exit Exit Exit To intercept the call and stop recording the message 1 Answer Answ This intercepts the call Alternately press SPK V MAIL or lift the handset To continue listening to your caller s m...

Page 40: ...calling before they pick up the call Caller ID Logging stores a record of the call on the user s telephone which they can review and use to easily return the call When used with IntraMail Caller ID enables the Make Call feature for outside calls After listening to a voice message the subscriber can dial MC to return the call without knowing the callers phone number Operation N A A telephone compan...

Page 41: ...be several ways to return to the Auto mated Attendant Automated Attendant Transfer page 27 An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options Next Call Routing Mailbox page 79 The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes sage in a mailbox dependin...

Page 42: ...he complete dial string preceded by a Flash command required to initiate the Centrex Transfer When the Automated Attendant answers the caller dials the digit and IntraMail automatically routes them to the outside number Centrex Transfer is only available if the telephone system connects to Centrex lines that provide the features required to complete the transfer Similar to External Transfer Centre...

Page 43: ...up the key to record into any valid Subscriber Mailbox including Group Mailboxes programmed as Subscriber Mailboxes This could help a dispatcher for example that wants to record a conversation with a client right into the responsible technician s mailbox Your extension can have multiple Conversation Record keys each associated with a different mailbox Allows an extension user to record their activ...

Page 44: ...ssigned to yours or a co worker s mailbox The key will flash fast green on your keyset flash fast red on your DSS Console 2 Once recording begins You and your caller hear the voice prompt Recording You see RECORD MAILBOX XXX where XXX is the number of the mailbox into which the conversation is recording To turn Conversation Record off 1 Do one of the following The portion of the call already recor...

Page 45: ...he active Answer Table which in turn provides those dialing options to Automated Attendant callers The Dial Action Table is an integral part of the Automated Attendant The Automated Attendant can automatically answer the tele phone system s incoming calls play an Instruction Menu message and provide dialing options to callers Operation N A Defines the dialing options for Automated Attendant caller...

Page 46: ...n how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up 4 IntraMail searches the list of programmed extension names for a match of the caller entered letters 5 Voice prompts announce the first three matches and allow the caller to dial a digit 1 3 to reach one of the announced matches Additionally the caller can dial 4 to hear additional matches if any 6 The c...

Page 47: ... to the System Administrator options Exit Exit Go back to the System Administrator options Exit Exit 0 Plays Help message Using Directory Dialing To use Directory Dialing 1 After the Automated Attendant answers wait for the Directory Dialing Message The Automated Attendant may ask you to dial a digit for Directory Dialing 2 Dial the letters that correspond to the name of the person you wish to rea...

Page 48: ...to make a new name entry up to twice and then hangs up 2 9 N A Interprets the digit as a letter and waits 6 seconds for additional input i e more letters or a to conclude name entry If no additional dig its are dialed repeats the Directory Dialing Message to make a new name entry up to twice and then hangs up 0 UND Not assigned Repeats the Directory Dialing Message to make a new name entry each ti...

Page 49: ...he respective extension from the list of up to three announced matches 4 N A If more than three matches for the entered name are found provides access to the next set of three matches 5 9 N A Plays That is an invalid entry and repeats the list of announced matches each time the caller dials the digit 0 UND Not assigned Plays That is an invalid entry and repeats the list of announced matches each t...

Page 50: ...he IntraMail recording capacity from being reached which would dis able many of the IntraMail messaging features Operation Lets the System Administrator delete mailbox messages system wide Erasing All Messages in a Subscriber Mailbox Super Display Soft Key Keyset Soft Key Log onto System Administrator s mailbox SA 72 Access System Administrator options System Admin N A S 7 Select Subscriber Mailbo...

Page 51: ...er can use their extension for normal call processing Operation Exit your mailbox by dialing a code or by hanging up Exiting a Mailbox Super Display Soft Key Keyset Soft Key To exit your mailbox Log onto Subscriber Mailbox XX 99 Exit your mailbox Exit Exit Exit Exit To exit and immediately return to your mailbox Log onto Subscriber Mailbox X 9 Exit and return to your mailbox Exit RETURN Exit Retur...

Page 52: ... bin 201 When the Automated Attendant answers the caller dials the digit and IntraMail automatically routes them to the outside number contained in the bin Similar to Centrex Transfer External Transfer allows your callers to easily reach branch offices and important off site associates Unlike Centrex Transfer External Transfer does not require unique telco features Operation Operation is automatic...

Page 53: ...n their mailbox they can request help from the IntraMail voice prompts Recorded Help provides the user with a built in interactive user s guide To get recorded help the user dials 0 Operation Request help from the IntraMail voice prompts Getting Recorded Help Log onto your mailbox 0 Get recorded help Recorded help is always available from the Main Menu Recorded help may not be available at all lev...

Page 54: ...one of the three active Callers to the user s mailbox hear the active greeting rather than a default message When a caller leaves a message in the subscriber s mailbox they hear the active greeting This allows the subscriber for example to record separate greetings for work hours after work and during vacation Instead of rerecording their greeting when they leave the office they can just activate ...

Page 55: ...ttendant DND ON Provides soft keys for each of the 3 greetings Greeting 1 Gr1 Greeting 2 Gr2 Greeting 3 Gr3 Select a Greeting which also makes it active 1 Greeting 1 Gr1 2 Greeting 2 Gr2 3 Greeting 3 Gr3 L 5 Listen to the active greeting if recorded Listen Lstn R 7 Record a new greeting if not recorded or rerecord the current greeting Record Rec Record at the tone then press when done Pause or res...

Page 56: ...lbox A transferred call to the uninstalled extension also goes directly to the Guest Mailbox Operation An outside party can have their own mailbox for receiving and sending messages Accessing a Guest Mailbox To log onto a Guest Mailbox 1 Do one of the following a Press INTERCOM Dial the IntraMail master number e g 700 Dial your mailbox number You can optionally press a Call Coverage key assigned t...

Page 57: ...o reach or dial 0 for assistance If you are calling from a rotary dial phone please stay on the line for assistance Operation Play an announcement to outside callers announcing the Automated Attendant dialing options Recording an Instruction Menu for a Call Routing Mailbox Super Display Soft Key Keyset Soft Key Log onto System Administrator s mailbox SA 72 Access System Administrator options Syste...

Page 58: ...ving a Message Next Call Routing Mailbox Dialing Option Digit Dialed Action Outside Call Intercom Call Undefined No 0 Caller hears That is an invalid entry and the greeting repeats 1 9 IntraMail hangs up Caller skips greeting and can immediately start recording 1 16 valid Call Routing Mailbox No 0 Caller follows 0 action in Next Call Routing Mailbox Caller hears That is an invalid entry and the gr...

Page 59: ...eave message and hang up b Leave message and dial Dialing may provide you with additional dialing options This depends on how the called mailbox s Next Call Routing Mailbox is set up To leave a message in an extension s mailbox you can be Transferred to an extension s mailbox by another user Automatically routed to a mailbox when the called party doesn t answer or is unavailable Sent to the mailbo...

Page 60: ... MF 63 Forward N A Forward the message to another mailbox See Message Forward page 71 MC 62 Callback N A Make a call to the message sender See Make Call page 67 TI 84 Hear the time and date the message was sent See Time and Date with Voice Mail page 84 SA 72 Save the message in your mailbox E 3 Erase Erase Erase the message See Message Delete page 70 L 5 Next Message Next Listen to the next messag...

Page 61: ...ny message to which you partially listen is automatically erased Any message to which you hang up during or do not listen is retained as a new message For example if you have three new messages listen to part of message 1 dial L to hear part of message 2 and then hang up IntraMail automatically Erases message 1 Retains messages 2 and 3 as new messages Restarts the flashing ring message lamp Resets...

Page 62: ...Soft Key Keyset Soft Key Log onto Subscriber Mailbox Your Ring Message Lamp flashes fast red when you have new messages L 5 Access the Message Listen mode Listen Lstn 0 Plays Help message Date message was left Time message was left Caller s phone number requires Caller ID Currently selected Message List Message number in selected Message List ...

Page 63: ...ed by Guest Mailbox users as well as subscribers attempting to log into their Subscriber Mailbox from a co worker s phone Remote Log On A Subscriber Mailbox user can call into the Automated Attendant and log onto their mailbox Following are two of the ways a user can do this After the Automated Attendant answers dial a digit typically followed by their mailbox number This method allows outside cal...

Page 64: ...ing a Press INTERCOM Dial the IntraMail master number e g 700 Dial your mailbox number You can optionally press a Call Coverage key assigned to the IntraMail master number b Press the Message Center key for your mailbox To log onto your Subscriber Mailbox from the Automated Attendant 1 Wait for the Automated Attendant to answer 2 Dial and your mailbox number This option may be different in your sy...

Page 65: ...e up to 10 seconds long Operation A mailbox caller can hear the extension user s prerecorded name instead of their mailbox number Recording Your Mailbox Name Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox RN 76 Access the Mailbox Name Menu Name N A L 5 Listen to the currently recorded name if any Listen Lstn Exit listen mode R 7 Record a new name Record Rec Record message Pause...

Page 66: ... the Subscriber Mailbox you want to maintain EN 36 Erase the mailbox name Erase Name Name N 6 Record a new mailbox name Record MBOX Name N A L 5 Listen to the currently recorded name if any Listen Lstn Exit listen mode R 7 Record a new name Record Rec Record message Pause or restart recording Resume Resume Pause Pause E 3 Erase recording Cancel Cancel Exit recording mode Done Done E 3 Erase the cu...

Page 67: ...r security code to simplify logging onto their mailbox Operation A Subscriber Mailbox sub menu that provides access to the AutoTime Stamp Mailbox Security Code Delete and Message Notification features Mailbox Options Menu Super Display Soft Key Keyset Soft Key Option Description S 7 Security Code Sec Erase the mailbox s Security Code See Mailbox Security Code Delete page 64 N 6 Notification Notif ...

Page 68: ...resses theirV MAIL key to immediately log onto their mailbox Operation Allows the System Administrator to delete the security code for any mailbox Deleting a Mailbox Security Code Super Display Soft Key Keyset Soft Key Log onto System Administrator s Mailbox SA 72 Access System Administrator options System Admin N A S 7 Select Subscriber Mailbox Maintenance options Subscriber Subs Enter the number...

Page 69: ... 4 Greeting Greet Record a mailbox greeting See Greeting page 50 RN 76 Name N A Record a mailbox name See Mailbox Name page 61 Message List N A Select the active Message List See Message Listen Mode page 72 1N 16 Message List New Messages N A Select the New Message List See Message Listen Mode page 72 1S 17 Message List Saved Messages N A Select the Saved Message List See Message Listen Mode page ...

Page 70: ...essing the Mailbox Main Menu Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox You automatically go to the mailbox Main Menu 0 Plays Help message which summarizes the Main Menu options See the Mailbox Main Menu page 65 chart for the Main Menu options ...

Page 71: ...date and time the message was left At a 22 Button or 34 Button Tele phone the first line of the display shows the date and time the message was left Operation A Subscriber Mailbox user can dial MC to return a call without knowing their caller s number Using Make Call from your Mailbox Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L 5 Listen to the message for which you want to...

Page 72: ... new messages waiting in a subscriber s mailbox The message count automatically updates as the subscriber receives new messages and processes older messages While logged into the mailbox the tele phone display shows the number of both new and saved messages 22 Button and 34 Button Display Super Display The telephone display can show the number of new messages waiting in a user s mailbox One new me...

Page 73: ...splay DSX Feature Handbook IntraMail Features 69 IntraMail Features Operation Operation is automatic While Logged in One saved message waiting in the Subscriber Mailbox One new message waiting in the Subscriber Mailbox ...

Page 74: ...essential information With Message Delete the subscriber doesn t have to rely on the System Administrator to perform these routine mailbox maintenance functions Operation An extension user can delete any messages left in their mailbox Deleting a Message Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L 5 Access the Message Listen mode to listen to the message that you want to de...

Page 75: ...subscriber can forward a message in their mailbox to a co worker Forwarding a Message Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L 5 Access the Message Listen mode and listen to the message that you want to forward Listen Lstn MF 63 Access the Message Forward Menu Forward N A Enter the number of the mailbox to which you want to forward the message Continue Continue Cont Do ...

Page 76: ... dial 1N to select the new message list When they press L they will then cycle through just their new message Initially a Subscriber Mailbox uses the All Message List If they select a different message list IntraMail reinstates the all Message List the next time they log onto their mailbox Operation When a user calls their mailbox they can dial a code to listen to all their messages their new mess...

Page 77: ...cation message Hello I have a message for and asks the recipient to dial 1 to log onto their mailbox The recipient hears the notification message if They say Hello after answering the callout or The system receives answer supervision from the telco after the recipient answers the call Note that the recipient can skip the announcement by dialing 1 to log onto their mailbox after answering the callo...

Page 78: ...y ON 8AM 5PM NUMBER 12039265400 OR For pager numbers Notify ON 8AM 5PM PAGER 12039265400 O 6 Turn Message Notification on or off On On Off Off C 2 Change your Message Notification setup Change Chnge When you see Notification Begin Enter the hour you want Message Notification to begin Enter 2 digits for the hour A 2 Select AM AM AM P 7 Select PM PM PM Skip this option without changing your entry Ne...

Page 79: ...o the previous level without changing your entry Exit Exit Go back to the Mailbox Options menu Exit Exit Go back to the Main Menu Exit Exit 0 Plays Help message Answering a Message Notification Callout to a Telephone To answer a Message Notification to a telephone 1 Answer the callout at the programmed destination If IntraMail doesn t hear your voice or you don t speak just go to the next step and...

Page 80: ...multaneously listen to the Message On Hold recording Operation A prerecorded message can play to callers while they wait on Hold Recording the Message On Hold Super Display Soft Key Keyset Soft Key Log onto System Administrator s mailbox SA 72 Access System Administrator options System Admin N A 1 Select Message On Hold Message On Hold N A L 5 Listen to the current Message On Hold if any Listen Ls...

Page 81: ...n first out listening order The newest last in messages are at the top of the message list and the oldest messages are at the bottom of the list If you wants to be reminded of oldest messages first enable FIFO first in first out listening order The oldest first in messages are at the top of the message list and the newest messages are at the bottom Check with your system administrator to have this...

Page 82: ...imple code without knowing the caller s extension number Message Reply Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L 5 Listen to your messages Listen Lstn While listening to a message RE 73 Reply to the message Reply N A If the mailbox does not exist you will be prompted to enter the mailbox number to receive the reply This can occur if you dial RE while listening to a messa...

Page 83: ... Mailbox Next Call Routing Mailbox lets the caller choose how IntraMail should handle their call For example if an Automated Attendant caller dials a subscriber s extension and hears the greet ing Next Call Routing Mailbox if programmed allows them to dial other options instead of hanging up Ask your System Administrator if your extension has a Next Call Routing Mailbox Operation N A Provides call...

Page 84: ...can record and send a message to any other Subscriber Mailbox Message Recording Options Option Description Options available while recording Pause resume recording E 3 Erase the recording End recording Dial 0 while recording to hear the list of options Record and Send a Message Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox RS 77 Record and send a message Record Rec Enter the n...

Page 85: ...ity Code Sec Enter new Security Code 4 digits using 0 9 C 2 Accept Security Code entry and go back to the Mailbox Options Menu OK OK I 4 Do not accept Security Code entry and go back to the Security Code options Menu Clear Clear Optionally erase your Security Code and go back to the Mailbox Options Menu Erase Erase Exit to the Mailbox Options Menu without making any changes to your Security Code E...

Page 86: ...the System Administrator options I 4 Instruction Instr Record an Instruction Menu Instruction Menu page 53 A 2 Announcement Annc Record an Announcement Message Announcement Message page 16 S 7 Subscriber Subs Access the Subscriber Maintenance options see the following features EA 32 Erase All Messages Msgs Erase all messages in a mailbox Erasing All Messages page 46 EG 34 Erase Greeting Greet Eras...

Page 87: ...eatures referenced in the System Administrator Options page 82 Accessing the System Administrator Options Super Display Soft Key Keyset Soft Key Log onto System Administrator s Mailbox SA 72 Access the System Administrator Menu System Admin N A Turn to System Administrator Options page 82 for more 0 Plays Help message ...

Page 88: ...urately To change the time and date use either the system programmable options or the User Programmable features See Programming below The Time and Date is retained if the telephone system power should fail or the system resets In addition a Subscriber Mailbox user can hear the time and date when they call their mailbox Operation Set the system time and date Hearing the Current Time and Date Super...

Page 89: ... while listening to a message from an outside caller to hear the time the message was sent as well as the caller s number This capability is always available for mes sages left by an Intercom caller Operation A mailbox user can listen to a message and dial a code to hear the time the message was sent as well as the caller s number Hearing the Time and Date a Message was Left Super Display Soft Key...

Page 90: ...n s mailbox The greeting will restart as soon as the system connects the caller to the Transfer destination s mailbox Operation An extension user can transfer their active call to a co worker s mailbox Transferring Calls to a Mailbox In these instructions Super Display Soft Key Keyset Soft Key To Transfer your active call to a mailbox Method A Ring first then Transfer 1 Press TRANSFER 2 Dial the n...

Page 91: ...mpt your caller to leave a message The caller will hear the entire mailbox greeting after the Transfer goes through 4 Press SPEAKER to hang up Method D Using a Hotline key 1 Press the Hotline key 2 Press V MAIL Voice mail will prompt your caller to leave a message The caller will hear the entire mailbox greeting after the Transfer goes through 4 Press SPEAKER to hang up Transferring Calls to a Mai...

Page 92: ...s keyset any time while listening to a message greeting or prerecorded voice prompt Volume Con trols let the user interactively adjust the loudness of the IntraMail messages and prompts to a comfortable level Operation A mailbox user can turn the volume up or down while listening to their messages Volume Control Super Display Soft Key Keyset Soft Key To adjust the volume while using any mailbox fe...

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Page 94: ... 1093098 June 9 2006 Rev 2 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com ...

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NEC DSX Series, Handbook

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Summary of Contents for DSX Series

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