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Index

Issue 2 December 1995

IN-5

S

Safety

electrostatic discharge

, 

1-3

work mat

, 

1-3

wrist strap

, 

1-3

screen

Intuity system

voice equipment

, 

C-3

screens

assignment of station data

, 

7-12

, 

7-13

, 

7-15

, 

7-17

Confirmation Message

, 

5-7

, 

6-5

installation commands menu

, 

7-11

Intuity Administration menu

, 

5-3

Intuity Main Menu

, 

6-2

NEAX

2400 maintenance command menu

, 

7-2

assignment of station data

, 

7-4

NEAX2400

station data commands

, 

7-3

SID

baud rate

, 

8-9

byte length

, 

8-10

clear setup

, 

A-9

contrast

, 

8-12

date and time

, 

8-11

MCI main menu

, 

8-2

MWI feature

, 

8-3

params

, 

8-2

parity

, 

8-10

serial

, 

8-9

setup

, 

8-2

, 

8-4

, 

8-14

SMDI

, 

B-2

SMDI view mode

, 

8-8

stop bits

, 

8-10

system tools

, 

8-12

UTILS

, 

8-9

VM port

, 

8-4

SIDadvnc

, 

8-14

SID-login

, 

8-15

Software Install menu

, 

5-3

Switch Interface Administration menu

, 

6-2

Switch Link Administration

, 

5-4

System Control menu

, 

5-2

System Translation

, 

6-7

Security

, 

B-5

Security level

, 

8-14

, 

A-5

, 

B-5

password

, 

8-15

Serial data link

, 

8-9

Centrex

, 

8-9

MCI

, 

8-9

SMDI

, 

8-9

Serial port

, 

5-6

, 

6-4

Service Marks

, 

xiii

services to called numbers field, Intuity

, 

C-3

SID

, 

1-1

administration

, 

8-1

basic parameters

, 

8-2

date

, 

8-11

error logs

, 

A-1

, 

A-5

viewing

, 

A-5

factory default settings

, 

A-9

forms

, 

2-1

hardware

, 

2-2

diagnostic lights

, 

2-2

front panel

, 

2-2

keypad

, 

2-2

LCD display

, 

2-2

link A

, 

2-2

link B

, 

2-2

modem port

, 

2-2

powe switch

, 

2-2

power cord outlet

, 

2-2

power switch

, 

2-2

rear panel

, 

2-2

LCD

contrast

, 

8-12

message waiting lamps

, 

8-13

MWI

, 

8-13

placement

, 

1-4

software

, 

2-4

system parameters

, 

8-11

time

, 

8-11

, 

8-12

views

, 

B-1

MCI monitor mode

, 

B-4

metrics mode

, 

B-5

SMDI monitor mode

, 

B-2

statistics mode

, 

B-4

voice mail ports

, 

3-2

SID Switch Integration Package

, 

5-4

SID Switch Integration Software

, 

5-1

Simplified Message Desk Interface

, 

3-3

planning

, 

3-2

Simplified message desk interface

, 

1-1

SMDI

, 

1-1

baud rate

planning

, 

3-4

planning

, 

3-2

SMDI monitor mode

, 

B-2

SMDI packet

, 

8-8

Software

installation

, 

5-1

login

, 

5-1

Start integration

, 

8-7

Summary of Contents for 2400

Page 1: ...585 310 216 Issue 2 December 1995 INTUITYTM Integration with NEC NEAXTM 2400 Switch Graphics AT T 1988 Ta...

Page 2: ...Blank Page...

Page 3: ...oduction and Requirements for Integration 1 1 Safety Considerations 1 3 Factory Assembled Systems 1 3 Determining the Placement of the SID 1 4 System Configuration 1 5 Intuity System Required Hardware...

Page 4: ...etermining the Message Center Interface Baud Rate 3 3 Determining the SMDI Baud Rate 3 4 Determining the Extension Logical Terminal Number Plan 3 4 4 Hardware Installation 4 1 Connect an Analog Line t...

Page 5: ...Configuring the Message Center Interface Link 7 10 Administer the Message Waiting Lamp 7 10 Assign a Port for the Message Center Interface Link 7 13 Define the Port as a Terminal 7 15 Assign the MCI L...

Page 6: ...Answer 10 2 Task 2 Forward Calls for Busy Conditions 10 3 Task 3 Forward Subscribers for All Calls 10 4 A Troubleshooting and Error Logs A 1 Switch Integration Device Problems A 2 Error Logs A 5 Clear...

Page 7: ...2 Retrieval from the AUDIX Application C 2 Retrieval from the Lodging Application C 2 Alternate Message Retrieval Method C 2 Voice Mail Administration C 3 Call Coverage Path C 4 Do Not Disturb C 5 Cu...

Page 8: ...Contents viii Issue 2 December 1995...

Page 9: ...e following topics Switch integration planning strategies Switch Integration Device SID hardware installation instructions Software installation instructions NEAX 2400 administration instructions Acce...

Page 10: ...tand AT T computer systems switches and hardware and software installation procedures AT T provides and recommends INTUITY system training for customers Customers should be familiar with the NEAX swit...

Page 11: ...inistration contains information and instructions for administering a NEAX 2400 MCI switch to work with an INTUITY system Chapter 8 Switch Integration Device Administration contains information and in...

Page 12: ...board keys that you press For example an instruction to press the enter key is shown as follows Press Square boxes represent phone pad keys that you press For example an instruction to press zero on t...

Page 13: ...irst access the Administration menu Then you would select the Voice System Administration option to display the Voice System Administration menu From that menu you would select the Voice Equipment opt...

Page 14: ...Inc INTUITY Trademark of AT T MD110 Registered trademark of Ericsson Inc MEGAPLEX Trademark of Equinox Systems Inc MEGAPORT Trademark of Equinox Systems Inc Meridian Trademark of Northern Telecom Limi...

Page 15: ...5 310 139 INTUITY MAP 100 Installation Checklist 585 310 137 INTUITY Software Installation 585 310 140 INTUITY Integration with System 75 and DEFINITY Communications System G1and G3 585 310 214 INTUIT...

Page 16: ...ent Department Room 22 2C11 11900 North Pecos Street Denver CO 80234 2703 Please include the title and order number of this book INTUITY AUDIX Announcement Customization French Canadian 585 310 538 AU...

Page 17: ...he application The SID does not restrict any switch features For the SID to perform integrated call transactions the switch must contain a Message Center Interface MCI link The MCI link provides an RS...

Page 18: ...ystem Before you connect the NEAX 2400 MCI to the SID and the INTUITY System confirm that you have all required hardware and software integration components This chapter provides you with hardware and...

Page 19: ...irectly Do not wear the wrist strap over your clothes Factory Assembled Systems The factory performs assembly load and test ALT processes for most of the INTUITY hardware and software before shipping...

Page 20: ...ckplane of the switch has a 25 pair connector AT T supplies the 25 pair to 25 pin adaptor required to connect the RS 232 cable to the backplane of the switch The customer or the switch vendor represen...

Page 21: ...3 shows you the connections between an Intuity system on a MAP 5 platform and a NEAX switch through COM1 Figure 1 2 Connections through the Multiport Serial Card for an Intuity Integration with a NEA...

Page 22: ...1 6 Issue 2 December 1995 Introduction and Requirements for Integration Figure 1 3 Connections through the COM 1 Serial Port for an Intuity Integration with a NEAX Switch MAP 5 only...

Page 23: ...ds with 6 pin to 25 pin adapters X Two high density cables RJ21X with a 356B adapter for T R distribution X Multiport serial port card Equinox multiport card provides multiple serial ports for adjunct...

Page 24: ...stomer or the customer s switch technician Table 1 2 Switch Integration Device Hardware Components Required for the Integration Component Description AT T Supplied Customer Supplied SID AT T Switch In...

Page 25: ...tion AT T Supplied Customer Supplied NEAX 2400 MCI Switch Models UMG and MMG with software level 4000 or greater with support for the MCI link Models SIM and IMG with software level 5200 or greater wi...

Page 26: ...g times increase substantially because the default disconnect time is lower than the minimum time required by the INTUITY System Call answer messages end with a reorder tone of approximately one secon...

Page 27: ...nd the hardware components of the SID and how to use the device The information in this chapter explains the basic components of the SID and how to use the system forms or screens The chapter covers t...

Page 28: ...atus LED lights when you power on the SID Keypad A 19 key membrane style keypad used to select menu items enter information and perform all administration on the SID The keys include ten numbered keys...

Page 29: ...Panel Bottom SID Back Panel LCD DISPLAY 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI JKL MNO PRS TUV WXY Enter Func Mode Status VM PBX COM APP KEYPAD DIAGNOSTIC LIGHTS 25 Pin 25 Pin Fan Outlet Link A Link B Diag...

Page 30: ...ou valid key actions for each form Menu Forms Menu forms allow you to select options by pressing a key You can select another menu an edit form or an action form The menu forms allow you to move betwe...

Page 31: ...re keys Each type of form requires you to use different keys on the keypad to make selections and enter information The table below shows you what keys to use with the menu forms Edit Forms Edit forms...

Page 32: ...s the second time the cursor wraps or moves back to the first line If you have entered all information correctly press or to move to the next edit form You can press to return to Main Menu If you did...

Page 33: ...data for SID setup and configuration Most edit forms have default values already entered on them If you choose to use the default value press to exit the form As you edit forms you can move to the ne...

Page 34: ...event logs or check statistical information Figure 2 8 shows a sample action form the Statistics View form Figure 2 8 The Statistic View Action Form Action forms operate in a dynamic or real time mode...

Page 35: ...he action forms You have read the basic information necessary to integrate and INTUITY System with an NEC NEAX 2400 MCI switch Proceed to Chapter 3 Switch Integration Planning to plan the switch integ...

Page 36: ...2 10 Issue 2 December 1995 Switch Integration Device Basics...

Page 37: ...he worksheets later to complete the switch integration process By completing the worksheets you collect the following information Number of voice mail ports Message desk number Calling party identific...

Page 38: ...refer to INTUITY New System Planning 585 310 603 After you determine the number of voice mail ports you need to assign on the SID write the number on line 1 of Worksheet A Setting the Message Desk Num...

Page 39: ...ring operates on the same basis as the CPID Pad String As with the CPID Pad String the SID uses a seven digit string called the Message Waiting Indicator MWI pad string that informs the SID about the...

Page 40: ...ssign channel 0 to extension 2222 on the INTUITY System you assign LTN 1 0001 to the extension on the SID Assigning the LTN to an extension tells the SID where to send information for the extension If...

Page 41: ...erminal Number Plan Worksheet B Extension LTN Plan Extension LTN Extension LTN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 4...

Page 42: ...3 6 Issue 2 December 1995 Switch Integration Planning...

Page 43: ...list 585 310 141 INTUITY MAP 100 Installation Checklist 585 310 137 This chapter covers the installation of all integration related hardware components The tasks must be performed by the AT T installa...

Page 44: ...ect an analog line from the switch to the remote modem to allow for maintenance Connect the analog line to the switch before the AT T installation technician arrives Use the following procedure to con...

Page 45: ...digital port and also provide an A25B cable to connect to the MCI cable Figure 4 2 shows all of the cables and connections required for the integration Figure 4 2 NEAX Connections to the INTUITY Syste...

Page 46: ...the MCI I O port NOTE To set the baud rate for the MCI Link you must set switches 1 2 and 3 in a specific combination For example to set the baud rate at 2400BPS set switch 1 to ON switch 2 to OFF an...

Page 47: ...e baud rate parity and DIP switches on the NEAX 2400 MCI port refer to the documentation supplied with your switch or contact your switch service representative Table 4 2 MCI I O Port DIP Switch SW01...

Page 48: ...I O port on the switch To create the cable refer to Table 4 4 for the correct cable pinouts Table 4 3 MCI I O Port DIP Switch SW02 or SW12 Settings for Switches 1 through 8 Switch Number Setting Func...

Page 49: ...r Amphenol cable Use the following instructions to complete the connection 1 Connect the free end of the MCI cable to one end of the A25B cable 2 Connect the free end of the A25B cable to the Amphenol...

Page 50: ...must connect a Null cable and a Y cable to the SID Use the following instructions to connect the cables to the SID 1 Connect one end of the Null cable to the 25 pin Link B on the SID shown in Figure 4...

Page 51: ...not need the adaptor Connect the free end of the RS 232 cable to the COM1 port 3 Plug the modular cable into the 6 to 25 pin adaptor 4 Plug the free end of the modular cable into the multiport serial...

Page 52: ...4 10 Issue 2 December 1995 Hardware Installation...

Page 53: ...installed Also ensure that no other switch software is already installed To install the SID software perform the following 4 procedures 1 Stop the voice system 2 Load the SID software 3 Start the voic...

Page 54: ...System you receive the following message Enter y to continue n to quit 4 Enter y to begin the process Before stopping the voice system the system pauses until all calls in progress disconnect During t...

Page 55: ...the INTUITY Administration menu select the following series of menu options After you select the last option you see the Software Install menu as shown in Figure 5 1 Figure 5 1 Software Install Menu...

Page 56: ...messages indicating that the software is being installed including a copyright statement The system pauses at the following prompt Select type of switch 1 NEAX 2 ROLM 3 MITEL 4 NORTHERN 5 QUIT Enter S...

Page 57: ...December 1995 5 5 Load the SID Software Figure 5 2 Switch Link Administration Screen with System Defaults 11 Use Table 5 1 to enter the correct values in each field on the Switch Link Administration...

Page 58: ...card in the INTUITY system is connected to the integration device Setting Press F2 to choose from a menu of available ports Settings are in the format dev ttysax where x is a letter a h representing a...

Page 59: ...n screen 14 Press F6 again You see several messages indicating that the installation is still running When the installation process finishes you see the following messages Installation of INTUITY SID...

Page 60: ...restarted When the process finishes you see the following message Startup of the Voice System is complete Press ENTER to continue 2 Press You see the System Control menu 3 Press until you see the INTU...

Page 61: ...m for integration with the NEAX switch To integrate with the NEAX switch the INTUITY system needs to know specific information about how the integration is set up such as the serial port and baud rate...

Page 62: ...administered You need to change the default settings on this screen Use the following procedure to change the settings 1 Login as craft 2 Press to accept the AT386 default You see the INTUITY Adminis...

Page 63: ...ministration Menu 4 Select Switch Link Administration from the menu After you select the option you see the Switch Link Administration screen as shown in Figure 6 3 Figure 6 3 Switch Link Administrati...

Page 64: ...ircuit card in the INTUITY system is connected to the integration device Setting Press F2 to choose from a menu of available ports Settings are in the format dev ttysax where x is a letter a h represe...

Page 65: ...igure 6 4 The message tells you that the serial port was registered successfully and that you need to stop and restart the voice system Figure 6 4 Switch Link Administration Confirmation Message 7 Pre...

Page 66: ...pauses until all calls in progress disconnect During the pause you see a series of messages When all calls have disconnected you receive the following message The Voice System has stopped Press ENTER...

Page 67: ...g at the INTUITY Administration menu shown in Figure 6 1 select the following series of menu options After you select the System Translation option you see the System Translation screen as shown in Fi...

Page 68: ...in the address range Setting Enter a number from 3 to 10 Address Ranges first Address Ranges last Address Ranges public network number The fields indicate the first and last extension number in the ad...

Page 69: ...fter you press the key you see the Command Output screen as shown in Figure 6 6 The message indicates that the fields were updated successfully Figure 6 6 Command Output Screen 4 Press F6 until you re...

Page 70: ...6 10 Issue 2 December 1995 Administering the INTUITY System for the NEAX Integration...

Page 71: ...ntegrate the NEAX 2400 switch with an INTUITY System If you require more information for any screens or processes not explained in this chapter refer to the documentation supplied with your switch for...

Page 72: ...work properly on the NEAX 2400 with software version 4200 due to limitations in the NEAX 2400 switch Use the following instructions to administer the analog lines for the voice mail ports 1 Log on to...

Page 73: ...1 4 DSTN Display of Station Data CM01 5 AKYD Assignment of Key Data for Dterm CM01 6 ASHP Assignment of Station Hunting Pilot CM01 7 RSHP Remove Station Hunting Pilot CM01 8 ASHC Assignment of Station...

Page 74: ...ystem enter 500 as the first extension 7 In the LENS Line Equipment Number field you see a default value of 00000 Enter the correct LENS After you press the cursor moves to the TEC field Contact your...

Page 75: ...that the correct circuit card is in the correct slot and press After you press the cursor returns to the first field If you continue to assign station data commands to the same Line Package you receiv...

Page 76: ...the call The examples in the previous section assigned extensions 500 501 502 and 503 to the analog voice mail ports 500 was assigned as the first port extension and is the target number The NEAX 240...

Page 77: ...t extension After you enter the station number the cursor moves to the CNT field For example in the previous section a group of analog voice mail ports was assigned extensions 500 501 502 and 503 500...

Page 78: ...ach UCD group If all the extensions in a UCD group are busy calls do not automatically transfer to the next group You must use the UCD Overflow feature to link the groups together By using the UCD Ove...

Page 79: ...sfer to when the first UCD group is busy Figure 7 5 use 1 6 In the STN B field enter the target number of the UCD group you want the system to transfer to when the first UCD group is busy Figure 7 5 u...

Page 80: ...CI port as a terminal Administer the Message Waiting Lamp You must administer the switch to assign Message Waiting Lamp MWL control to the MCI link Use the following instructions to administer the MCI...

Page 81: ...option you see the Installation Commands menu as shown in Figure 7 6 Figure 7 6 Installation Commands Menu INSTALLATION COMMANDS 1 ASYD Assignment of System Data CM03 2 AUNT Assignment of Unit Data CM...

Page 82: ...effect the system timing MWL control effects the entire system 4 Enter 28 in the INDEX field System data SYS 1 which you specified in Step 3 uses 255 indexes to control a variety of system parameters...

Page 83: ...ation Commands menu shown in Figure 7 6 enter 1 to select the System Data option After you press you see the ASsignment Of Station Data screen as shown in Figure 7 8 Figure 7 8 Assignment of System Da...

Page 84: ...across from the port number One port is reserved for the MAT The example in Figure 7 8 uses port 1 Data 02 5 After entering the information press to exit the screen and return to the Installation Com...

Page 85: ...you press you see the Assignment of Station Data screen as shown in Figure 7 9 Figure 7 9 Assignment of System Data 2 Enter 1 in the SYS field to tell the switch that the parameter changes effect the...

Page 86: ...alue of 117 showing that the MCI link was assigned port number 1 4 Enter 1 in the DATA field The number tells the switch that the port is a terminal and allows two way communication Assign the MCI Lin...

Page 87: ...SYS field to tell the switch to associate the MCI link with a UCD group on a tenant by tenant basis 3 Enter 1 in the TN field You must use the same tenant value that you used to create the analog stat...

Page 88: ...ue in the DATA field until you consult with your switch administrator This index contains other fields that control features not related to MCI 6 Enter 01 in the DATA field You have completed the NEAX...

Page 89: ...dministration information provided by the customer As you administer the SID configuration you must perform the following tasks Administer the basic parameters Number of voice mail ports Message desk...

Page 90: ...After you press the key you see the MCI MAIN MENU as shown in the following example 2 To set up the basic parameters for the MCI data link press on the SID keypad to select the SETUP option After you...

Page 91: ...string number of 0000000 and move to the next basic parameter edit form the MWI FEATURE form as shown in the following example 10 Set the value for the message waiting feature as listed on worksheet A...

Page 92: ...following example 2 Press to select Ports and access the chain of forms used to enter and edit extension and LTN information After you press the key you see the VM PORT form as shown in the following...

Page 93: ...ing AutoFill 7 Repeat steps 4 through 6 until you have entered an LTN and an extension for each analog voice mail port 8 After you have entered valid LTNs and extensions for all forms press to return...

Page 94: ...ension numbers 211 212 and 213 into the second third and fourth forms and returns you to the VM PORT form If only part of your extensions are numbered consecutively you can still use the AutoFill feat...

Page 95: ...ess the key and return to the MAIN MENU the SID checks the current configuration against the information you entered Because you made changes to the configuration the SID places the following prompt o...

Page 96: ...ument Continue to the procedure in the next section Administer Serial Data Links Administer Serial Data Links The SID assigns default configurations to both the MCI and SMDI communication ports You ne...

Page 97: ...ollowing example 4 Enter the menu item number of the serial data link you need to edit When you select MCI or Centrex SMDI from the menu you access four edit forms Use the forms to set the serial data...

Page 98: ...e to the next form After you press enter you see the PARITY form as shown in the following example 8 To change the default parity value shown in the field press the left or right arrow key to toggle t...

Page 99: ...s Time and date LCD contrast setting Use the instructions in this section to change the two system parameters Setting the Date and Time Set the date and time when you install your SID system so error...

Page 100: ...has a contrast adjustment edit form that you use to adjust the screen Follow the instructions below to adjust the LCD contrast 1 Press to access the MCI MAIN MENU 2 Press to access the SYSTEM TOOLS m...

Page 101: ...s the size of the buffer Enhanced MWL handling insures that only a single entry in the MWL queue is used for a specific subscriber which reduces the queue loading For example an INTUITY System receive...

Page 102: ...e lowest security level The only options available to level 0 are the ability to view integration activities change the contrast on the LCD display see the software version level and log in to other a...

Page 103: ...the MAIN menu as shown in the following example 2 Press to select the UTILS menu as shown in the following example 3 Press to select the LOGIN form as shown in the following example 4 Press the arrow...

Page 104: ...8 16 Issue 2 December 1995 Switch Integration Device Administration...

Page 105: ...uity MAP 40 Hardware Installation 585 310 138 Intuity MAP 100 Hardware Installation 585 310 139 Intuity Software Installation 585 310 140 The installation documents explain when you must use the instr...

Page 106: ...e for acceptance tests Use the test subscribers listed in Intuiy New System Planning 585 310 603 Administer the Test Subscribers By forwarding a subscriber extension to the main extension of the Unifo...

Page 107: ...ions Task 2 Forward Calls for Busy Conditions Use this feature to forward a call when the extension is busy When the switch attempts to send a call and finds a busy extension the switch transfers the...

Page 108: ...ess code or press the function key for forward all calls After you perform the action you hear a second dial tone NOTE If you do not know the access code or the function key for forward all calls cont...

Page 109: ...the cut to service process you must perform the following Cutting to service on the NEAX 2400 MCI switch is a phone based task A procedure must be performed at each subscriber telephone to administer...

Page 110: ...being answered the call transfers to the UCD group assigned to the INTUITY System NOTE The subscriber s service feature class must contain call forward RNA SFI 8 Dterm sets may have a function key for...

Page 111: ...Dterm sets may have a function key for forward on busy FKY 1 Use the following instructions to forward a busy call 1 Using the subscriber telephone lift the handset and listen for the dial tone 2 Dia...

Page 112: ...ction you hear a second dial tone NOTE If you do not know the access code or the function key for forward all calls contact your switch administrator The switch administrator sets the codes and functi...

Page 113: ...problems that may occur with an INTUITY System integrated with the NEAX 2400 MCI switch The problems outlined in this appendix only refer to problems related to the integration device and processes I...

Page 114: ...sible Reason You may need to adjust the LCD contrast Remedy Refer to Chapter 8 Switch Integration Device Administration for instructions on adjusting the LCD contrast Possible Reason The cables betwee...

Page 115: ...the system using Chapter 6 of this document Possible Reason The packet format and MWL codes are set incorrectly on the switch Remedy Refer to Chapter 7 NEAX 2400 Switch Administration and set the info...

Page 116: ...uring the SMDI link Possible Reason The SMDI cable may be defective Remedy Replace the cable Refer to Chapter 4 Hardware Installation for instructions on connecting the SMDI cable Possible Reason The...

Page 117: ...section to log on to the SID and view the error logs 1 Press to access the MAIN MENU as shown in the following example 2 Press to select Logs After you press the key you see the LOGS menu as shown in...

Page 118: ...nformational text that provides a brief description of the error In the example the SID wrote an informational message indicating that no packets had been received from the switch in the previous 60 s...

Page 119: ...System Startup I No action required 19 System Powerdown I No action required 20 VM Comm Error 5 E Check SMDI connection and parameters 21 VM Comm Error 50 E Check SMDI connection and parameters 22 Bo...

Page 120: ...fter you press the key you see the Logs menu as shown in the following example 0 3 Press to select Purge After you press the key you see the screen shown in the following example 0 4 Press to cancel t...

Page 121: ...nu as shown in the following example 0 3 Press to select Clear After you press the key you see the Clear Setup screen as shown in the following example 0 4 Press to cancel the clear and return to the...

Page 122: ...A 10 Issue 2 December 1995...

Page 123: ...s mode Metrics mode Each mode shows you different information in a common screen layout A typical view mode appears as shown in the following example View modes remain on the screen constantly changin...

Page 124: ...NTUITY System The view is set as the default display mode for a configured SID When the system first boots up and is idle the display appears as shown in the following example Use the following instru...

Page 125: ...monitor before configuring the SID the warning shown below appears on your screen You must first configure your system before you use the view modes CPID The bottom line of the display is reserved fo...

Page 126: ...e and the Integration Stopped message under the same circumstances as in the SMDI monitor mode Using Statistics Mode Use the following instructions to use the Statistics monitor mode 1 Access the View...

Page 127: ...nce characteristics of your integrated system Clearing Statistical Information The SID accumulates data that supports the Statistics and Metrics views You may wish to purge the data to begin taking ne...

Page 128: ...B 6 Issue 2 December 1995...

Page 129: ...calls are made to the designated phone number both are forwarded to two free extensions in the hunt group Hunt groups are a commonly used switch feature Your switch probably has some hunt groups alre...

Page 130: ...application Retrieval from the Lodging Application 1 Administer on your switch an extension number not associated with a switch port These are often called phantom or dummy numbers This number become...

Page 131: ...F6 three times to exit to the Voice Equipment screen 5 If the phantom extension is to be accessed from outside your system assign the extension to a Direct Inward Dialing number 6 Provide the Lodging...

Page 132: ...Inward Dialing number 5 Provide the Lodging voice mail number to subscribers for the Lodging application Call Coverage Path A coverage path directs the switch to transfer unanswered calls to a hunt g...

Page 133: ...ted switch administration and acceptance tests must be completed Some switching systems make it possible to group these extensions as a set allowing the coverage path to be changed simultaneously Most...

Page 134: ...ing systems can confuse the guests Reasonable coverage options can be assigned to all guests at once administration can be modified for the few that have unusual requirements Cut to service as follows...

Page 135: ...ps bits per second BRI basic rate interface BSC binary synchronous communications BTU British thermal unit C CCA call classification analysis CDH call data handler process CELP code excited linear pre...

Page 136: ...irectory number DNIS dialed number identification service DSP digital signal processor DSU data service unit DTE data terminal equipment DTMF dual tone multifrequency DTR data terminal ready E EIA Ele...

Page 137: ...es kHz kilohertz L LCD liquid crystal display LED light emitting diode LENS logical equipment number LTN logical terminal number LWC leave word calling M MANOOS manually out of service Mbyte megabyte...

Page 138: ...N ringer equivalence number RMV remove RNA ring no answer ROM read only memory RSC route restriction class RTS request to send RTU right to use S SCSI small computer systems interface SID switch integ...

Page 139: ...ss TN tenant number T R tip ring TRIP tip ring input process TSC AT T s Technical Services Center U UCD uniform call distribution UMG ultra module group UPS uninterruptible power supply V VM INTUITY A...

Page 140: ...Abbreviations ABB 6 Issue 2 December 1995...

Page 141: ...mber addressing can be selected with the A com mand adjunct A separate system closely integrated with a switch such as an INTUITY system or a call manage ment system CMS administration The process of...

Page 142: ...ed by start and stop bits and not by time See also synchronous communica tion asynchronous data unit ADU An electronic communications device that can extend data transmission over asynchronous lines m...

Page 143: ...if the active version is damaged corrupted or lost basic input output system BIOS A system that contains the buffers for sending information from a program to the actual hardware device the informati...

Page 144: ...UITY AUDIX feature that enables the system administrator and other designated users to send a voice mail message to all subscribers automatically BSC See binary synchronous communications buffer Memor...

Page 145: ...on call vectoring A System 85 R2V4 Generic 2 and Generic 3 feature that uses a vector switch program allow ing a switch administrator to customize the behavior of calls sent to an automatic call distr...

Page 146: ...consists of the command name and options Also one or two key touch tones that control a voice mailbox activity or function configuration The particular combination of hardware and software components...

Page 147: ...om a source to a destination For example a phone line for data transmission data service unit DSU A device used to access digital data channels DATAPHONE II 2500 DSUs are synchronous data communicatio...

Page 148: ...unications protocol DCP A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two information I channels and one signaling S channel digital networking A method of t...

Page 149: ...Callers can only transfer to other extensions in the switch dial plan enhanced serial data interface A software and hardware controlled method used to store data on magnetic peripherals equipped unequ...

Page 150: ...information function Individual steps or procedures within a voice mailbox activity function key F key A key on a computer keyboard that performs a defined function when pressed The user inter face f...

Page 151: ...one keypad to get a list of options See also on line help hertz Hz A measurement of frequency in cycles per second A hertz is one cycle per second host switch The switch directly connected to the INTU...

Page 152: ...AUDIX Digital Networking An INTUITY feature that allows customers to link together up to 500 remote INTUITY machines for a total of up to 500 000 remote subscribers See also digital networking I O add...

Page 153: ...liquid crystal display LCD The 10 character alphanumeric display that shows status of the system including alarms load To read software from external storage such as disk and place a copy in system me...

Page 154: ...Y AUDIX subscribers mailboxes Categories include new unopened and old for the incoming mailbox and delivered accessed undelivered undeliverable not deliverable and file cabinet for the outgoing mailbo...

Page 155: ...iverable message A voice mail message that could not be delivered after a specified number of attempts This usu ally means that the subscriber s mailbox is full O on line help An INTUITY feature that...

Page 156: ...n per pin number for a particular connector port A connection or link between two devices allowing information to travel to a desired location For example a switch port connects to an INTUITY voice po...

Page 157: ...alled in a different location from the host switch or system remote network A network in which the systems are integrated with more than one switch remote service center An AT T or AT T certified orga...

Page 158: ...voice mail messages are saved on disk before being automatically deleted from a subscriber s mailbox ringer equivalence number REN A number required in the United States for registering your telephon...

Page 159: ...rom high voltage surges that could be damaging to the phone system switch An automatic telephone exchange that allows the transmission of calls to and from the public tele phone network See also priva...

Page 160: ...unds when voice mail subscribers cannot use a regular touch tone generating voice terminal traffic The flow of attempts calls and messages across a telecommunications network translations Software ass...

Page 161: ...delines are based V vector A customized program in the switch for processing incoming calls voice link The INTUITY analog connection s to a call distribution group or hunt group of analog ports on the...

Page 162: ...Glossary GL 22 Issue 2 December 1995 W watt A unit of electrical power that is required to maintain a current of one amp under the pressure of one volt...

Page 163: ...bles A25B cable 1 8 connections 4 9 MCI cable 1 8 Null cable 1 8 Y cable 1 8 call coverage path lodging switch administration C 4 Called party information B 3 Calling party identification pad string p...

Page 164: ...8 4 8 5 assigning 8 4 planning 3 4 F Factory assembled systems 1 3 Fields CNT 7 7 DATA 7 12 7 16 7 18 INDEX 7 12 7 13 7 15 7 17 LENS 7 4 Line Equipment Number 7 4 MWI pad string 8 3 RSC 7 5 SFC 7 5 SI...

Page 165: ...connection 4 9 SID 2 2 Link B connection 4 7 SID 2 2 Local devices 1 4 lodging call coverage path C 4 cut to service C 5 do not disturb feature C 5 hunt group administration C 1 message retrieval admi...

Page 166: ...e checklist 1 9 IMG 1 9 MMG 1 9 PA16LCQ analog ports 1 10 recall timer 1 10 SIM 1 9 UCD Overflow 3 2 UMG 1 9 wink 1 10 Null Cable 1 8 P PA 16LCQ 1 9 Parity MCI I O port 4 4 Password 8 15 phantom numbe...

Page 167: ...n 6 7 Security B 5 Security level 8 14 A 5 B 5 password 8 15 Serial data link 8 9 Centrex 8 9 MCI 8 9 SMDI 8 9 Serial port 5 6 6 4 Service Marks xiii services to called numbers field Intuity C 3 SID 1...

Page 168: ...ice mail extensions 7 6 forward target number 7 6 illustration 1 2 MCI group 7 16 UCD Overflow 3 2 7 6 UCD overflow administration 7 8 UMG 1 9 Uniform Call Distribution group 1 1 7 6 V Views B 1 MCI m...

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