15
16
Battery LED
What it means
What to do
Blinking Red
The robot battery has
experienced an error.
Please contact Customer Care. For local contact information: www.NeatoRobotics.com/Contact-Us
Troubleshooting
(continued)
Troubleshooting
(continued)
What to do
Solid Red
The Neato robot is having difficulty navigating
the environment. Possible reasons for this:
• The laser is blocked.
• It is having difficulty navigating the floor.
• The sensors are dirty or not working properly.
• The wheels or brush are dirty.
Follow these steps to troubleshoot. Make sure:
1 - Nothing in the environment has changed since the robot started cleaning.
(e.g., furniture moved, robot moved to different room)
2 - Wheel wells aren’t blocked with debris.
3 - The battery is charged.
4 - If the robot still has issues, reset the robot by pressing and holding the Start Button for 15 seconds.
The robot will turn off. Press the Start Button to turn it back on. Try running the robot again.
Press the button to start the robot. If it still has issues,
5 - Make sure the robot’s laser freely rotates: Use a dry cotton swab to rotate the laser 5 times to the
left and 5 times to the right, making sure NOT to put the cotton swab in either hole.
6 - Using compressed air, use short bursts of compressed air about 6” away.
Let the robot fully charge. Try running the robot again. If issue persists, click on the Chat icon for assis-
tance at www.NeatoRobotics.com/Support, or visit our Customer Care contact page for more options.
House Clean and
Spot Clean LED What it means
Wi-Fi LED
What it means
What to do
Slow Glowing Blue
Fast Blinking Blue
Fast Blinking Red
Connected - Solid Blue
Off
SoftAP
Connecting
Error Connecting
Connected
Wi-Fi Off
Neato is ready to connect
Neato is in the connection process.
Neato failed to connect to your network. Please refer to the App to see where the connection process failed and try to connect again.
Neato is connected and ready to use with the App.
Reset the robot to get the Neato to SoftAP mode and ready to connect.
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