NDS ConductOR, User Manual

Page: 55 / 66

48
Troubleshooting and Test Section
Problem Possible Causes and Remedies
Power switch does not
illuminate in the
ON
state
Loose Power Cable: Verify that the power cable is fully inserted into the unit’s
power connector.
Failed Fuse: See Fuse Replacement procedure on page 56.
Wall Socket: Some wall sockets have on / off switches built in. If the socket you
are using has a built in switch, verify that is in the on position.
Input Module ID is not
shown the Primary Input
or screens Input Module is not installed: See Module Removal and Installation procedure
on page 4.
Input Module is not fully seated in the socket: See Module Removal and
Installation procedure on page 4.
Input Module has failed: Replace the Input Module using the Module Removal
and Installation procedure on page 4.
Output Module ID is not
shown on the Display
Output Settings screen Output Module is not installed: See Module Removal and Installation procedure
on page 6.
Output Module is not fully seated in the socket: See Module Removal and
Installation procedure on page 6.
Output Module has failed: Replace the Input Module using the Module Removal
and Installation procedure on page 6.
Video is not displayed
from a given Output
Module Output Module does not have an input routed to it or the input does not have a
signal connected to it: Touch the
Select Inputs icon (page 9), then on the Select
Inputs screen touch the Identify button. If the module’s ID is displayed on one
of the connected displays, then select an input that is known to a signal
connected to it.
Output Module is not connected or is connected to wrong display: Touch the
Select Inputs icon, then touch the Identify button. If the module’s ID is not
displayed on one of the connected displays, then replace the cable associated
with the Output Module you are testing.
Video is not displayed
when a given Input
Module is selected Connect the input signal to a different Input Module. If video appears, then the
original Input Module may not be installed correctly or it has failed. If video does
not appear, then the video source may be turned off or the connecting cable is
disconnected or bad. If the signal source is turned on, try replacing the cable. Try
reseating or replacing (page6) the input module.
Video is not displayed
when a given fixed input
is selected Signal cable is disconnected, not properly connected or bad. Verify that the
cable is connected correctly or replace the cable.
Loss of image on remote
viewer program If the viewer was previously displaying an image, then either the network has
been disconnected or was interrupted for more than 5 seconds.
Network interruptions of more than 5 seconds cause the viewer software to
time out . The viewer software will then need to be re-initialized to restore the
connection.
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