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Contents

NCR S10XL Hot Plug Server User Guide

ix

Preface ............................................................................E-1
Support Services ........................................................... E-3

System Numbers  .................................................... E-3
NCR On-Site Hardware Support Services  ........... E-4
NCR Support Phone Numbers  ............................. E-4
Placing a Hardware Support Call  ......................... E-5
Placing a Software Support Call  ........................... E-7

Hardware Records ........................................................ E-8

Different Types of Logs .......................................... E-8

Software Records ........................................................ E-19
Current System Configuration ................................... E-33

Adapter Board Locations ..................................... E-33
System Equipment List ......................................... E-33
Hardware Configuration Report .......................... E-33

Preventive Maintenance ............................................. E-41

General Customer Preventive Maintenance

Guidelines ................................................. E-42

General Customer Preventive Maintenance

Procedures ................................................. E-43

Installation Records ..................................................... E-49
Customer Support Agreement ................................... E-51
List of NCR Support Telephone Numbers ................ E-53

NCR Faxback System ............................................ E-53
United States Support ........................................... E-53
Other Areas Support ............................................. E-54

Appendix E

System Support Log

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Summary of Contents for S10XL

Page 1: ...S10XL Hot Plug Server User Guide BST0 2139 52 Issue 2 10 96...

Page 2: ...ive owners It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications wit...

Page 3: ...11 SCSI Feature 2 12 Positioning the System 2 13 Rear Panel Features 2 15 Opening the System 2 16 Installing Drives 2 18 Removing the Upper Front Panel Cover and Frame 2 18 Installing a 3 5 inch Peri...

Page 4: ...Disk Block Mode 4 10 Advanced PIO Mode 4 11 Hard Disk Size 504 MB 4 11 Hard Drive 32 Bit Access 4 11 Num Lock After Boot 4 11 Memory Test 4 11 Auto Configuration Mode 4 11 Fast Boot Mode 4 12 Advanced...

Page 5: ...e AFlash BIOS Utility 5 2 Functions 5 2 Procedure 5 3 Using the EISA Configuration Utility 5 5 Installing an Expansion Board 5 6 System Requirements 5 6 Using the EISA Configuration Utility 5 6 What I...

Page 6: ...ion C 12 Installing the Hardware C 12 Configuring the System Settings C 13 Configuring the PCI Adapters C 16 Configuring the SCSI Adapters and Drives C 17 Configuring the Memory and Other Baseboard Se...

Page 7: ...Software Records E 19 Current System Configuration E 33 Adapter Board Locations E 33 System Equipment List E 33 Hardware Configuration Report E 33 Preventive Maintenance E 41 General Customer Preventi...

Page 8: ...Contents x NCR S10XL Hot Plug Server User Guide...

Page 9: ...pter One tells you where to start describes system features describes the documentation set and describes how to get additional information and customer support Chapter Two describes the installation...

Page 10: ...led F1 on your keyboard Enter Enter has the same meaning as Return or Carriage Return All of the terms are interchangeable x y Two or three key names separated by plus signs indicate multiple key entr...

Page 11: ...tive 73 23 EEC issued by the European Commission To obey these directives the following European standards must be met EN55022 Class A Limits and methods of measurement of radio interference character...

Page 12: ...Preface iv NCR S10XL Hot Plug Server User Guide...

Page 13: ...rdware you want to add Install appropriate disk drives peripherals and adapters Quick Hardware Installation brochure Chapter 2 of User Guide Drive peripheral CPU board and adapter documentation 2 Conf...

Page 14: ...ter documentation Chapter 4 of Installing Network Operating System 5 Configure memory and other baseboard settings Use the EISA Configuration Utility Quick Hardware Installation brochure Chapter 3 of...

Page 15: ...m Features NCR S10XL Hot Plug Server User Guide 1 3 System Features This section describes major system features The system has the following minimum features System base board 350 watt power supply F...

Page 16: ...and 1 shared Fast and Wide SCSI 2 controller integrated on the system baseboard 25 pin and 9 pin serial ports 25 pin parallel port Keyboard and mouse ports One 3 5 inch 1 44 MB flex drive System cabin...

Page 17: ...ailed information about your system Drive peripheral CPU board and adapter documentation If you have ordered optional features such as drives peripheral devices CPU boards or adapters documentation fo...

Page 18: ...System Overview Documentation Set 1 6 NCR S10XL Hot Plug Server User Guide documentation that comes with your operating system...

Page 19: ...System Overview Getting Additional Help NCR S10XL Hot Plug Server User Guide 1 7 Getting Additional Help If you need additional help refer to Appendix E of this book...

Page 20: ...System Overview Getting Additional Help 1 8 NCR S10XL Hot Plug Server User Guide...

Page 21: ...iew This chapter contains information about the following System board features ESD precautions Major components Upgrading the memory Installing SIMMs SCSI feature Positioning the system Rear panel fe...

Page 22: ...ommodate a separate board that carries both the CPU and the second level cache This feature gives maximum upgradability and flexibility to your system Standard features such as two serial ports one pa...

Page 23: ...observe the following precautions before installing any system component 1 Do not remove a board from its packaging until you are ready to install it Integrated circuits ICs on expansion boards are h...

Page 24: ...bit EISA expansion slots supporting master slave add on cards Two PCI local bus slots One shared slot EISA or PCI 128 256 KB Flash memory for easy system BIOS upgrade I O interfaces for two serial po...

Page 25: ...wide Fast SCSI 2 Interface narrow CPU Board Slot Power LED Connector Hard Disk LED Connector Fan Connectors Turbo Reset Connector J23 BIOS PS 2 Mouse Connector PS 2 Keyboard Connector Speaker Connecto...

Page 26: ...tings The asterisks indicate the default settings Jumper Setting Function JP1 2 3 Standard System BIOS JP2 1 2 2 3 Password enabled Password disabled JP3 1 2 2 3 DMA request 1 DREQ1 DMA request 3 DREQ...

Page 27: ...8 MB and 32 MB double density SIMMs Table 2 2 lists the available memory configurations Bank 0 Bank 1 Total Socket 0 Socket 1 Socket 0 Socket 1 Memory 4 MB 4 MB 8 MB 8 MB 8 MB 16 MB 16 MB 16 MB 32 MB...

Page 28: ...the System Board Upgrading the Memory 2 8 NCR S10XL Hot Plug Server User Guide You may combine different types of SIMMs for a particular memory configuration as long as the SIMMs in each bank are of t...

Page 29: ...at a 45o angle into a socket with the component side facing down 2 Gently press the SIMM up until the pegs of the socket slip into the holes on the SIMM and the holding clips lock the SIMM into positi...

Page 30: ...r a total memory of 8 MB install two 4 MB SIMMs in sockets 0 and 1 of Bank 0 You can not use an 8 MB SIMM alone for an 8 MB memory Figure 2 3 SIMM Sockets SIMM Sockets Bank 1 Bank 0 To remove SIMMs fo...

Page 31: ...the system follow these steps 1 Reboot the system A memory error message appears indicating that the total memory does not match the value stored in CMOS 2 Boot the system with the EISA Configuration...

Page 32: ...r SCSI controller The chipset allows transfers at a full 20 MB second burst transfer rate To use the feature install any SCSI device in your system and connect it to the SCSI interface on the system b...

Page 33: ...S10XL Hot Plug Server User Guide 2 13 Positioning the System When positioning the system arrange the legs of the housing so that the weight of the system is evenly distributed and is stable Figure 2...

Page 34: ...t a wall leave a space of 5 10 cm from the wall to allow air circulation then position the legs as in Position A of Figure 2 5 When standing the system with the fan facing out you can put the system c...

Page 35: ...10XL Hot Plug Server User Guide 2 15 Rear Panel Features Figure 2 6 illustrates the rear panel features Figure 2 6 Rear Panel Features Power Socket External SCSI Access Expansion Slots Voltage Switch...

Page 36: ...Hot Plug Server User Guide Opening the System Read the ESD Precautions section earlier in this chapter before proceeding Figure 2 7 illustrates how to open the system The keys to the housing are insi...

Page 37: ...lower front panel cover by pressing the button and pulling the cover You can not remove the key after you have unlocked the housing You can remove it only when you lock the housing again 2 Pull on th...

Page 38: ...k drives in the system When installing drives on the 5 25 inch drive bays you have to remove both the upper front panel cover and its frame Follow these steps 1 To remove the front panel cover hold it...

Page 39: ...rver User Guide 2 19 To install a 3 5 inch peripheral drive follow these steps 1 Remove the screw attaching the 3 5 inch drive frame to the housing 2 Secure the drive on the drive frame Installing a 3...

Page 40: ...ing the System Board Installing Drives 2 20 NCR S10XL Hot Plug Server User Guide 3 Insert the drive into the third drive bay 4 Secure it with a screw 5 Connect the drive cables Figure 2 11 Securing th...

Page 41: ...eral drive follow these steps 1 Secure the drive guides on the sides of the peripheral drive as shown in Figure 2 12 2 Insert the drive into a 5 25 inch drive bay 3 Connect the drive cables Installing...

Page 42: ...ver User Guide To remove a 5 25 inch peripheral drive follow these steps 1 Disconnect all the drive cables 2 Press the metal tabs on the sides of the drive and pull the drive out as shown in Figure 2...

Page 43: ...e System Board Installing Drives NCR S10XL Hot Plug Server User Guide 2 23 To install a hot plug fixed disk drive refer to Appendix D The complete procedure is described there Installing a Hot Plug Fi...

Page 44: ...s of expansion boards EISA ISA PCI Each expansion board has a different type of connector See Figure 2 15 An ISA board has a single row of contacts along its connectors There is usually a single notch...

Page 45: ...er User Guide 2 25 Figure 2 15 Expansion Board Connectors ISA board EISA board PCI board To install an expansion board follow these steps 1 Study the documentation that came with your expansion board...

Page 46: ...and Removing Expansion Boards 2 26 NCR S10XL Hot Plug Server User Guide 2 Remove a bracket from any empty expansion slot Save the screw to secure the new board Keep the bracket for future use See Fig...

Page 47: ...See Figure 2 17 4 Secure the board with the bracket screw Do not neglect this step The board uses the screw for grounding To remove an expansion board follow these steps 1 Unplug any cables connected...

Page 48: ...Configuring the System Board Installing and Removing Expansion Boards 2 28 NCR S10XL Hot Plug Server User Guide...

Page 49: ...board Support NCR S10XL Hot Plug Server User Guide 3 1 System Baseboard Support The system baseboard has one CPU board slot that supports these two types of CPU boards CPU boards that support parity m...

Page 50: ...uide for the location of the CPU board slot on the system board Figure 2 1 When installing CPU boards do not attempt to make any hardware changes unless you are a qualified technician Ask your dealer...

Page 51: ...Understanding the CPU Boards Installing CPU Boards NCR S10XL Hot Plug Server User Guide 3 3 Refer to the diskette label to make sure you are using the appropriate BIOS for your system configuration...

Page 52: ...Understanding the CPU Boards Installing CPU Boards 3 4 NCR S10XL Hot Plug Server User Guide...

Page 53: ...e of the following Install or remove a PCI adapter Install or remove an IDE disk drive Change the display type Change the password or security features Change the CPU speed Disable or enable the cache...

Page 54: ...m cannot retain configuration values in CMOS RAM Before running Setup have the following information ready Diskette drive type The standard type is a 3 5 inch 1 44 MB diskette drive A 5 25 inch 1 2 MB...

Page 55: ...combination Control Alt Esc to enter Setup You do not need to insert a diskette or load an operating system Just press the key combination Figure 4 1 shows the BIOS Setup main menu BIOS Utility Basic...

Page 56: ...Hard Disk 0 0MB Hard Disk 1 0MB 00 00 00 00 00 00 1 44 MB 3 5 inch None Cylinder None None Head Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit Change setting Sector Page 1 2 The command li...

Page 57: ...nhanced IDE Features Hard Disk Block Mode Advanced P10 Mode Hard Disk Size 504MB Hard Disk 32 Bit Access Num Lock After Boot Memory Test Auto Config Mode Fast Boot Mode Communication Settings Baud Rat...

Page 58: ...er is off Date Highlight this parameter to set the date Enter the current date following the month day year format Whenever you want to change the date simply highlight the Date parameter and enter th...

Page 59: ...the same procedure to enter the value for the Diskette Drive B parameter Choose None if you do not have a second diskette drive Move the highlight bar to the Fixed Disk 0 parameter to configure the I...

Page 60: ...ed disk as it detects the saved IDE fixed disk information during POST We recommend that you copy the IDE fixed disk values and keep them in a safe place in case you have to reconfigure the disk in th...

Page 61: ...rmation is not adjustable by the user and is for display only When you install additional memory the system automatically updates the Total Memory parameter to show the new memory size The CPU include...

Page 62: ...ers If your data length parameter is an 8 bit data word you must select one of the following combinations 1 stop bit and odd or even parity 2 stop bits and no parity The default values are 9600 BPS od...

Page 63: ...ress LBA mode translation Other operating systems require this parameter be set to Disabled If enabled this parameter allows hard drive 32 bit access This parameter allows you to activate the Num Lock...

Page 64: ...eo RAM as well as the primary and second level cache The default setting is Disabled This parameter allows the system to boot faster by skipping some POST routines If enabled it sets the System Speed...

Page 65: ...FFFh System Bus C0000h C7FFFh Video Bus C8000h CFFFFh D0000h D7FFFh D8000h DFFFFh Enabled Enabled Disabled Disabled Disabled Enabled Enabled Write Back Enabled System use Cacheable Cacheable Move High...

Page 66: ...s not configurable and sets the cache to Write back mode Write back updates the cache but not the memory when there is a write instruction It updates the memory only when there is an inconsistency bet...

Page 67: ...tees that the ISA 2 1 microseconds CHRDY specification is not violated This is crucial for some timing critical expansion boards Note that enabling this parameter slightly decreases the concurrency of...

Page 68: ...System Configuration 4 16 NCR S10XL Hot Plug Server User Guide Rotation each of the master devices obtains the PCI bus when its turn to own the bus comes In this option all the master devices have th...

Page 69: ...bled Enabled INTA INTB INTC INTD Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit Change setting Page 1 1 Each PCI slot supports four interrupt pins The INTA pin is automatically reserved for...

Page 70: ...manual for more information about this function This parameter enables disables the on board SCSI AIC 7870 Boot Device During POST the normal booting procedure starts with the initialization of the I...

Page 71: ...kette Drive Hard Disk Drive System Boot Drive Normal Normal Drive A then C 3F8 2F8 Parallel 1 3BCh Standard Parallel Port SPP Mode 1 7 None None Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Ex...

Page 72: ...isabled Disables all diskette functions Fixed Disk Drive Normal Fixed disk drive functions normally Write Protect All Sectors Disables the write function on all sectors Write Protect Boot Sector Disab...

Page 73: ...orts Serial Port 1 Serial Port 2 Parallel Port Serial Port 1 This parameter enables serial port 1 as COM 1 and sets its address Table 4 2 lists the Serial Port 1 settings Setting Function Serial 1 3F8...

Page 74: ...address 2E8h Disabled Disables serial port 2 Parallel Port The system has one parallel port The following table lists the options for selecting the parallel port address You also have the option to d...

Page 75: ...f the parallel port Table 4 5 lists the different operation modes of the parallel port Setting Function Standard Parallel Port SPP Allows normal speed operation but in one direction only Enhanced Para...

Page 76: ...n the screen when you type them 3 Press Enter Another prompt asks you to retype the password to verify your first entry 4 Retype the password and press Enter After setting the password the system auto...

Page 77: ...nable the password function you must strap pins 1 2 on JP2 located on the system baseboard The factory default setting disables the password function with pins 2 3 strapped See Figure 2 1 in Chapter 2...

Page 78: ...default values to the system configuration parameters The default values are the optimized configuration settings for the system Enabling the Auto Configuration Mode and the Fast Boot Mode parameters...

Page 79: ...ual In the future if the battery loses power or the CMOS chip is damaged you will know what values to enter when you rerun Setup To leave the system configuration setup follow these steps 1 Press Esc...

Page 80: ...able 4 6 lists values for the fixed disk types Type Cylinders Heads Sectors Per Track 0 indicates SCSI or no fixed disk 1 306 4 17 2 615 4 17 3 615 6 17 4 940 8 17 5 940 6 17 6 615 4 17 7 462 8 17 8 7...

Page 81: ...User Guide 4 29 Type Cylinders Heads Sectors Per Track 15 reserved 16 612 4 17 17 977 5 17 18 977 7 17 19 1024 7 17 20 733 5 17 21 733 7 17 22 733 5 17 23 306 4 17 24 612 4 17 25 306 4 17 26 612 4 17...

Page 82: ...User Guide Type Cylinders Heads Sectors Per Track 33 751 8 17 34 755 16 17 35 731 13 26 36 980 15 17 37 936 16 17 38 981 5 17 39 981 10 17 40 762 8 39 41 980 5 17 42 832 8 33 43 683 12 38 44 513 16 3...

Page 83: ...de 4 31 Type Cylinders Heads Sectors Per Track 51 1001 15 17 52 1024 17 22 53 723 13 51 54 548 8 38 55 1013 4 41 56 929 15 17 57 817 14 36 58 723 13 81 59 802 4 39 60 1024 9 17 61 895 5 55 62 reserved...

Page 84: ...uide Type Cylinders Heads Sectors Per Track 69 1024 12 17 70 1024 13 17 71 1024 14 17 72 1024 2 17 73 1024 16 17 74 918 15 17 75 820 6 17 76 1024 5 17 77 1024 8 17 78 reserved 79 1001 15 32 80 1024 16...

Page 85: ...XL Hot Plug Server User Guide 4 33 Type Cylinders Heads Sectors Per Track 87 976 5 17 88 745 4 28 89 747 2 28 90 782 2 1Bh 91 985 13 32 92 816 15 32 93 968 5 17 94 903 8 46 95 966 5 34 96 535 10 50 97...

Page 86: ...Using the BIOS Setup Utility Fixed Disk Types 4 34 NCR S10XL Hot Plug Server User Guide...

Page 87: ...System Utilities This chapter contains information about the system utilities that are used when upgrading your system These utilities are as follows AFlash BIOS Utility EISA Configuration Utility ECU...

Page 88: ...CPU boards These versions of BIOS are not interchangeable Flashing the incorrect version renders the system unusable For example if you flash the version released for a uniprocessor CPU board on a sys...

Page 89: ...nction also shows the BIOS checksum and the BIOS type to make sure that the operation is correct To use the Aflash BIOS utility follow these steps 1 Copy the MSG DAT and AFLASH EXE files from the syst...

Page 90: ...8 Reboot the system A quicker way to load the BIOS file into memory and program the Aflash ROM is to type c aflash filename and press Enter The program automatically performs the loading and programmi...

Page 91: ...e option settings that specify those parameters Presents settings for other functions that are necessary or desirable to make the presentation useful The EISA Configuration Utility ECU does not set th...

Page 92: ...gher It requires the following minimum features 640 KB of memory 1 44 MB diskette drive You may wish to use a mouse to move the cursor and to select options within the utility The ECU includes an exec...

Page 93: ...e not found on the ECU diskette you are prompted for the diskette that contains the required configuration files Sometimes the EISA Configuration Utility will not boot If this happens perform the foll...

Page 94: ...Save As Makes a backup copy of the current configuration choices in a specified SCI file Print Prints configuration data about the current option or the entire configuration on a printer Verify Verif...

Page 95: ...board or the entire configuration to the last saved choices Reset to Default Sets all choices for the current board or the entire configuration to the manufacturer s default choices Lock Secures all...

Page 96: ...ry information Settings Auto Verify Checks the system configuration for resource conflicts each time you change the configuration Selecting Auto Verify turns Manual Verify off Manual Verify Does not c...

Page 97: ...ct menu with arrow keys Pull down selected menu with Enter System Edit View Settings Help System Slot 1 Slot 2 Slot 3 Slot 4 For ISA boards write down the list of the switch jumper and software settin...

Page 98: ...hen Auto Verify is turned on If the utility finds any resource conflicts you must correct the errors by changing function and resource choices When there are no resource conflicts the configuration in...

Page 99: ...15 16 MB System Used 16 MB Ext Memory with 15 16 MB Add on card used Pentium used only 4 Make the selection that is appropriate for your system configuration For example if your system comes configur...

Page 100: ...ation screen 6 If your system is configured with more than 16 MB of system memory press Control R to select 16 64 MB Extended Memory CTRL R to add the Memory 7 Observe the following memory configurati...

Page 101: ...rol R to select 64 128 MB Extended Memory CTRL R to add the Memory 11 Observe the following memory configuration screen Memory Address 64 M Type SYSTEM Size 0 value between 0 64M in increments of 4M 1...

Page 102: ...u have a printer print the resources used by the entire system by choosing System then Print If you do not have a printer select View then Resources and write down the resources used by the system 3 S...

Page 103: ...If you have locked the board configuration using Edit and Lock commands you need to unlock the configuration to make all resources available to the ECU To unlock the configuration follow these steps...

Page 104: ...start the utility To copy the files insert the System Configuration diskette in drive A and type copy a d path where d is the fixed drive that contains the utility files and path is the path on the f...

Page 105: ...ution display If you have an EGA monitor the utility displays in 43 line mode If you have a VGA monitor the utility displays in 50 line mode If you do not enter this parameter your screen displays 25...

Page 106: ...omputer Selection from MS DOS You can bypass the main menu and start the Configure Computer selection directly from MS DOS This permits the use of command line parameters to customize the operation of...

Page 107: ...ion which is stored in the SYSTEM SCI file displays When you save the configuration it is normally saved to the SYSTEM SCI file However with non target modeling mode you can create an SCI file for a c...

Page 108: ...Using the System Utilities Using the EISA Configuration Utility 5 22 NCR S10XL Hot Plug Server User Guide...

Page 109: ...Supply Requirements Types of Power Supply Requirements NCR S10XL Hot Plug Server User Guide A 1 Types of Power Supply Requirements This appendix covers the input and output requirements of the 350 wat...

Page 110: ...s The following represent the input requirements of the 350 watt power supply Maximum waveform harmonic distortion shall be less than 5 The power supply must operate above frequency with both 100 120...

Page 111: ...47 Hz 53 Hz 57 Hz 63 Hz Input Voltage Nominal Voltage Variation Range 100 120 VRMS 200 240 VRMS 90 132 VRMS 180 264 VRMS Input Current Maximum Input Current Measuring Range 10 A 5 A 90 132 VRMS 180 2...

Page 112: ...10 seconds after power on and this regulation should be within 7 and 6 Total power consumption is 350 watts Table A 2 indicates the 350 watt power supply output requirements measured at output power...

Page 113: ...sages This appendix explains the different types of error messages and corresponding corrective measures There are two general types of error messages Software System Do not continue using the compute...

Page 114: ...r Messages Software error messages are returned by your operating system or application These messages typically occur after you boot the operating system or when you run your application programs If...

Page 115: ...Error Messages Message Action CMOS battery error Replace the RTC chip or contact your dealer CMOS Checksum Error Check the RTC chip and the necessary jumper If the battery is still good run Setup Disp...

Page 116: ...your dealer Memory error at MMMM SSSS OOO W XXXX R YYYY where M is MB S is Segment O is Offset X Y is write read pattern Check the memory size based on the system specifications Check the internal cab...

Page 117: ...s NCR S10XL Hot Plug Server User Guide B 5 Message Action Press F1 to setup or other key to continue Press F1 and reconfigure the system Real time clock error Check the RTC chip If it is still good ru...

Page 118: ...ration values for your system before you enter Setup Always write them down when the system is correctly configured An incorrect configuration is a major cause of power on error messages especially fo...

Page 119: ...0XL Hot Plug Server User Guide B 7 If you are sure that your configuration values are correct and your battery is in good condition the problem may lie in a damaged or defective chip In both cases con...

Page 120: ...Error Messages Correcting Error Conditions B 8 NCR S10XL Hot Plug Server User Guide...

Page 121: ...igurations NCR S10XL Hot Plug Server User Guide C 1 Types of Sample Configurations Two sample configurations are discussed in this appendix Standard Configuration RAID Configuration Use the sample con...

Page 122: ...2 GB SCSI Fast and Wide disk drive connected to an integrated Adaptec 7870 PCI SCSI controller SCSI CD ROM drive connected to an integrated Adaptec 7870 PCI SCSI controller Following are the steps to...

Page 123: ...thernet Adapter in PCI slot 1 topmost PCI slot 7 Install the PCI Token Ring Adapter in PCI slot 2 below the PCI Ethernet adapter 8 Install the ISA Video Board in EISA ISA slot 2 second EISA ISA slot f...

Page 124: ...Access Disabled Auto Configuration Mode Disabled Fast Boot Mode Disabled Num Lock After Boot Enabled Memory Test Enabled 6 Return to page 1 and set parameters as follows Diskette Drive A 1 44 MB 3 5...

Page 125: ...00h C7FFFh Video BIOS Cacheable For Dual Processor Boards Page 2 Set the parameters as follows Guaranteed Access Time Mode Enabled Highest Priority Device for PCI Arb Rotation 9 Press Esc to return to...

Page 126: ...arrow keys to select the PCI slot number Use the right and left arrow keys to change the IRQ Level for INTA Pin settings Available IRQ settings are 3 4 5 7 9 10 11 14 15 To make IRQ 3 available for s...

Page 127: ...sabled Set the On Board SCSI AIC 7870 to Enabled Set the Boot Drive to Enabled When you finish the screen should look like the following PCI IRQ Setting Manual INTA INTB INTC INTD PCI Slot 1 5 14 11 P...

Page 128: ...tility Refer to the Adaptec SCSI documentation for additional information about these settings 2 Select SCSI Disk Utilities Observe that the 2 GB disk drive and the CD ROM drive are displayed with the...

Page 129: ...arameters as follows Host Adapter BIOS Config Util Enabled Support Removable Disks Boot Only Extended BIOS Translation Enabled Display CTRL A Message During BIOS Initialization Enabled Multiple LUN Su...

Page 130: ...operly 2 Select M5 from the Advanced Configuration menu Refer to Chapter 5 for instructions on configuring the memory correctly The PCI Adapter IRQ values entered below do not set the IRQ level for PC...

Page 131: ...3 Disabled System BIOS Type E F Segment Peripheral Device Status Mouse Port Enabled Keyboard Port Enabled Floppy Disk Controller Enabled IDE HDD Interface Disabled Parallel Port Enabled as LPT1 Seria...

Page 132: ...4 GB SCSI wide hard drives connected to the Mylex RAID controller One 2 GB SCSI wide hard drive connected to the onboard AIC 7870 SCSI controller SCSI CD ROM drive connected to the onboard AIC 7870 S...

Page 133: ...in PCI slot 2 8 Install the PCI RAID Adapter in PCI slot 3 The procedure is the same as the procedure for configuring the system settings in the Standard Configuration The procedure is repeated here f...

Page 134: ...ccess Disabled Auto Configuration Mode Disabled Fast Boot Mode Disabled Num Lock After Boot Enabled Memory Test Enabled 6 Return to Page 1 and set parameters as follows Diskette Drive A 1 44 MB 3 5 in...

Page 135: ...s Guaranteed Access Time Mode Enabled Highest Priority Device for PCI Arb Rotation 9 Press Esc to return to the main menu in BIOS Setup 10 Select System Security On Page 1 set the parameters as follow...

Page 136: ...vailable IRQ settings are 3 4 5 7 9 10 11 14 and 15 To make IRQ 3 available for selection you must disable Serial Port 2 in the System Security menu To make IRQ 4 available for selection you must disa...

Page 137: ...I Slot 3 15 11 5 14 On Board SCSI 11 5 14 15 VGA Palette Snoop Disabled On Board SCSI AIC 7870 Enabled Boot Device Enabled 4 Press Esc to return to the main menu in BIOS Setup 5 Press Esc again Select...

Page 138: ...ormat on the 2 GB disk drive is needed perform it now It is usually not needed 3 Select Configure View Host Adapter Settings and set the parameters as follows SCSI Bus Interface Definitions Host Adapt...

Page 139: ...ort for More than 2 Enabled 7 Press Enter to return to previous menu 8 Press Esc until prompted to save configuration Save the configuration and the system reboots The procedure is the same as the pro...

Page 140: ...e PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters PCI Adapter IRQ settings are set in the BIOS Setup Utility You enter the IRQ settings in the EISA Configuration Utility...

Page 141: ...1 Enabled as Serial 1 Serial Port 2 Enabled as Serial 2 System Setting Special System Ports Enabled EISA Reserved Device Enabled If a PCI adapter is configured in the system change Disabled to the IR...

Page 142: ...Sample Configurations Sample RAID Configuration C 22 NCR S10XL Hot Plug Server User Guide...

Page 143: ...e following major features Hot Plug feature that allows replacement of a defective hard drive even while the system is in full operation Two LEDs on the SCSI drive front panel to indicate power and dr...

Page 144: ...Hot Plug Backplane Major Components D 2 NCR S10XL Hot Plug Server User Guide Major Components This section describes the major components of the hot plug backplane...

Page 145: ...ot plug backplane 8 7 6 5 4 3 2 1 1 2 3 4 5 6 11 10 9 8 7 1 Power connector 2 Front panel LED connector 3 SCSI channel 1 4 J3 5 SCSI channel 2 6 SCSI channel 3 7 SCSI drive slot 8 Terminator switches...

Page 146: ...s with a 68 pin wide SCSI drive tray connector Figure D 2 Hot Plug SCSI Drive Tray Components 1 2 3 4 5 6 7 8 1 Power connector 2 68 pin wide SCSI connector 3 Power control connector J4 4 Drive tray h...

Page 147: ...le channel configuration channel 1 supports the SCSI devices plugged into slots 1 through 8 In a dual channel configuration channel 1 supports the devices in slots 1 through 4 and channel 2 supports t...

Page 148: ...RA1 RA2 RA3 RA4 RA5 RA6 Removed Removed see note Without External Device RA1 RA2 RA3 RA4 RA5 RA6 Installed Removed For configurations with external device terminate the signal at the external device...

Page 149: ...Figure D 4 illustrates a dual channel configuration Dual Channel Configuration Figure D 4 Dual Channel Configuration Connect to the system board Wide SCSI connectors Connect to external SCSI devices...

Page 150: ...iguration Terminator Setting With External Device RA1 RA2 RA3 RA4 RA5 RA6 Removed Installed Without External Device RA1 RA2 RA3 RA4 RA5 RA6 Installed Installed Be sure the terminator switches are set...

Page 151: ...e using the SCSI connectors on the system board follow these steps 1 Set the terminator switches on the backplane according to your planned SCSI channel configuration Refer to the SCSI Channel Configu...

Page 152: ...CR S10XL Hot Plug Server User Guide 5 Connect three power cables into the connectors at the back of the backplane board 6 Remove the terminators on each of the SCSI drives that you will install Figure...

Page 153: ...g Server User Guide D 11 7 Position the drive over the hot plug tray and connect the SCSI cable and power cable 8 Secure the drive to the tray with four screws Figure D 6 Connecting the Drive Cables F...

Page 154: ...ackplane board Make sure that the power switch on the drive tray is set to the Unlock Power Off position before you plug it to the board 10 Power on the system 11 Slide the power switch of the drive t...

Page 155: ...ppendix for the channel configurations 2 Define the SCSI drive IDs by setting the SCSI ID jumpers on the hard disk drive 3 Install the backplane and secure it with eight screws Refer to Figure D 5 4 C...

Page 156: ...ion D 14 NCR S10XL Hot Plug Server User Guide 6 Follow steps 6 to 11 under the previous Using the System Board SCSI Connectors heading in this section to complete the installation Figure D 9 Connectin...

Page 157: ...by using the hot plug feature To use the hot plug feature follow these steps 1 Set the hot plug drive tray power switch to the Unlock Power Off position 2 Pull out the drive tray 3 Take out the defec...

Page 158: ...Hot Plug Backplane Using the Hot Plug Feature D 16 NCR S10XL Hot Plug Server User Guide...

Page 159: ...Support Log Preface NCR S10XL Hot Plug Server User Guide E 1 Preface This appendix includes the forms to enter complete records for the NCR S10XL Hot Plug system You should keep complete and accurate...

Page 160: ...s Current System Configuration Logs to identify system components and peripherals Preventive Maintenance Logs to enter preventive maintenance activities Installation Records A place to file records of...

Page 161: ...ur class model number serial number and system ID number An overview of NCR on site hardware support services A page to record NCR support phone numbers The procedure for placing a hardware support ca...

Page 162: ...ponse not to exceed 4 hours Best response not to exceed 4 hours Next working day Usage Environment Highly Critical Urgent Less critical Response time to locations beyond 160 km may be longer A list of...

Page 163: ...ny error messages or numbers displayed Your NCR Customer Support Agreement number Your company name and address Name and telephone number of the person NCR should contact about the problem Purchase or...

Page 164: ...f possible Be prepared to answer these questions Is this an initial or recurring problem Under what circumstances did the failure or error occur Is any non NCR equipment in use Did you perform a memor...

Page 165: ...e that after hours calls are subject to an extended coverage charge 2 Provide the following information to the support associate System network handle Brief description of symptoms including any error...

Page 166: ...ecords Discuss these different types of logs with your account support associate Then set up the logs according to your company s needs The descriptions below give examples of several recording method...

Page 167: ...l printers and PCs This method is useful when you have large systems with many peripherals Then whenever a peripheral is moved to a different system the Hardware Log can stay with the equipment One Lo...

Page 168: ...System Support Log Hardware Records E 10 NCR S10XL Hot Plug Server User Guide...

Page 169: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 170: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 171: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 172: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 173: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 174: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 175: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 176: ...og Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if requi...

Page 177: ...erformance and service records These records allow the system user and support associates to get important information to ensure successful operation of the system To maintain accurate records it is e...

Page 178: ...System Support Log Software Records E 20 NCR S10XL Hot Plug Server User Guide...

Page 179: ...uct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Instal...

Page 180: ...uct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Instal...

Page 181: ...uct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Instal...

Page 182: ...uct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Instal...

Page 183: ...CR S10XL Hot Plug Server User Guide E 25 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 184: ...26 NCR S10XL Hot Plug Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 185: ...CR S10XL Hot Plug Server User Guide E 27 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 186: ...28 NCR S10XL Hot Plug Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 187: ...CR S10XL Hot Plug Server User Guide E 29 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 188: ...30 NCR S10XL Hot Plug Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 189: ...CR S10XL Hot Plug Server User Guide E 31 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 190: ...32 NCR S10XL Hot Plug Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname P...

Page 191: ...rd locations System equipment list Hardware configuration report a printout of current system I O configuration Record the physical location of each adapter board installed in the CPU This list provid...

Page 192: ...System Support Log Current System Configuration E 34 NCR S10XL Hot Plug Server User Guide...

Page 193: ...on NCR S10XL Hot Plug Server User Guide E 35 Adapter Board Locations Record information about each adapter board installed in your system PCI Slot 1 PCI Slot 2 PCI Slot 3 Shared EISA Slot 1 Shared EIS...

Page 194: ...System Support Log Current System Configuration E 36 NCR S10XL Hot Plug Server User Guide...

Page 195: ...Log Current System Configuration NCR S10XL Hot Plug Server User Guide E 37 System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description L...

Page 196: ...Log Current System Configuration E 38 NCR S10XL Hot Plug Server User Guide System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description L...

Page 197: ...port Log Current System Configuration NCR S10XL Hot Plug Server User Guide E 39 Hardware Configuration As you make changes in the system make a listing of the system s current I O configuration in thi...

Page 198: ...System Support Log Current System Configuration E 40 NCR S10XL Hot Plug Server User Guide...

Page 199: ...eral customer preventive maintenance guidelines General customer preventive maintenance procedures Preventive Timetable Worksheets Forms for recording preventive maintenance reference manuals and proc...

Page 200: ...ures listed in the documentation that came with your disk drive Tape Drives Clean the magnetic tape path at regular intervals to remove oxide build up especially on the read write head Use only the pr...

Page 201: ...nvestigate any problems logged in the Hardware Log since the past preventive maintenance Review the System Software Log files Inspect the equipment Check all lamps indicators switches controls fans bl...

Page 202: ...System Support Log Preventive Maintenance E 44 NCR S10XL Hot Plug Server User Guide...

Page 203: ...ntenance NCR S10XL Hot Plug Server User Guide E 45 Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Sched...

Page 204: ...ntenance E 46 NCR S10XL Hot Plug Server User Guide Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Sched...

Page 205: ...eventive Maintenance NCR S10XL Hot Plug Server User Guide E 47 Preventive Maintenance Reference Sheet Device Name Special Tools Equipment and Materials Preventive Maintenance Procedure Reference Manua...

Page 206: ...eventive Maintenance E 48 NCR S10XL Hot Plug Server User Guide Preventive Maintenance Reference Sheet Device Name Special Tools Equipment and Materials Preventive Maintenance Procedure Reference Manua...

Page 207: ...attaching information about the parts and configuration of the system as it was shipped from the factory Attach documents here such as packing lists hardware configuration records and software install...

Page 208: ...System Support Log Installation Records E 50 NCR S10XL Hot Plug Server User Guide...

Page 209: ...System Support Log Customer Support Agreement NCR S10XL Hot Plug Server User Guide E 51 Customer Support Agreement Attach a copy of your current customer support agreement here...

Page 210: ...System Support Log Customer Support Agreement E 52 NCR S10XL Hot Plug Server User Guide...

Page 211: ...other areas of the world Call the NCR Faxback system at 1 803 939 2082 to receive a free faxed list of the latest information available The information you need may be available through this fax syst...

Page 212: ...00 18422 Poland 31 35 687 6023 Dubai 31 35 687 6032 Portugal 05 05313334 Egypt 31 35 687 6033 PRC 10 800 3571 Finland 31 35 687 6022 Russia 31 35 687 6026 France 05 917938 Saudi Arabia 31 35 687 6031...

Page 213: ...tup i 1 1 4 1 4 33 Cache 2 2 4 1 4 14 CMOS 4 1 B 3 Communication settings 4 10 CPU i 2 2 3 1 4 1 5 2 5 4 Date and time 4 6 Default settings 4 26 Disk drive control 4 19 Diskette drives 4 7 DMA 2 6 5 5...

Page 214: ...elp 1 7 Hot plug backplane ii D 1 D 15 IDE disk drives 4 1 4 7 4 9 ISA adapters 2 24 2 25 5 16 Jumpers 2 5 2 6 Math coprocessor 4 9 Memory 2 7 2 11 4 9 4 11 5 13 5 16 Num Lock 4 11 Parallel port 4 21...

Page 215: ...User Guide Index 3 SCSI 2 2 12 4 18 D 1 D 5 D 8 Security 4 19 4 25 Serial ports 4 10 4 21 4 23 Shadow RAM 4 13 SIMMs 2 7 2 11 Single channel configuration D 5 D 6 System battery B 3 B 5 Ventilation 2...

Page 216: ...Index Video display 4 9 Index 4 NCR S10XL Hot Plug Server User Guide...

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