NCR S10XL, User Manual

Page: 162 / 216

System Support Log
Support Services
E-4 NCR S10XL Hot Plug Server User Guide
NCR offers on-site system hardware support. Check
with your local office for detailed coverage hours. Three
support levels are available, as listed below.
Priority Plus Priority Next Day
Coverage
Hours 24 hours
7 days 8 a.m. - 9
p.m.
Mon-Fri 8 a.m. - 5
p.m.
Mon-Fri
Response
Time* Best
response; not
to exceed 4
hours Best
response;
not to
exceed 4
hours Next working
day
Usage
Environment Highly
Critical Urgent Less critical
* Response time to locations beyond 160 km may be
longer.
A list of NCR support telephone numbers is located at
the end of this appendix. Enter the NCR support phone
numbers that you will use in this section.
Enter Hardware Support
Number __________________
Enter Software Support Number __________________
Enter After Hours Support
Number __________________
NCR On-Site
Hardware Support
Services
NCR Support Phone
Numbers