NCR S10XL, User Manual

Page: 163 / 216

System Support Log
Support Services
NCR S10XL Hot Plug Server User Guide E-5
To place a hardware support call, follow these steps:
1. Call the hardware support number you recorded on
the previous page. Note that after-hours calls are
subject to an extended coverage charge.
2. Provide the following information to the support
associate:
•
Model/serial number
•
Brief description of symptoms, including any
error messages or numbers displayed
•
Your NCR Customer Support Agreement
number
•
Your company name and address
•
Name and telephone number of the person NCR
should contact about the problem
•
Purchase order number
•
Billing address
3. Ask the support associate for the Support Call
Incident number assigned to your support call. Use
this number if you have questions regarding the
support problem.
4. The support associate will direct your call to a
system analyst, depending on availability, or NCR
will return your call. Be prepared to provide the
following information:
Placing a Hardware
Support Call