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NCR RealPOS 70XRT, User Manual

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NCR RealPOS 70XRT User Manual Download Page 32

1-22  Chapter 1:  Overview 

•

 

Connectors

 

•

 

9

 

pin

 

D

 

sub

 

•

 

Powered

 

USB

 

•

 

Cables

 

•

 

Powered

 

EIA

‐

232

 

•

 

Powered

 

USB

 

Cable

 

•

 

Unpowered

 

EIA

‐

232

 

Cable

 

with

 

Y

‐

Connection

 

for

 

Power

 

Brick

 

•

 

Unpowered

 

USB

 

Cable

 

with

 

Y

‐

Connection

 

for

 

Power

 

Brick

 

•

 

1m

 

and

 

4m

 

Lengths

 

•

 

Power

 

Supply

 

•

 

Universal

 

Power

 

Supply

 

(12V,

 

12W

 

output)

 

•

 

8

 

pin

 

Molex

 

Connector

 

•

 

EIA

‐

232

 

or

 

USB

 

1.1/2.0

 

I/F

 

support

 

•

 

The

 

components

 

for

 

both

 

interfaces

 

are

 

populated

 

on

 

a

 

single

 

printed

 

circuit

 

board.

 

Both

 

interfaces

 

are

 

active,

 

though

 

only

 

one

 

interface

 

can

 

be

 

physically

 

connected

 

at

 

a

 

time.

 

The

 

display

 

communicates

 

via

 

the

 

interface

 

connected

 

to

 

it.

 

•

 

Mounting

 

Options

 

•

 

Table

 

Mount,

 

4

‐

in.

 

Post

 

•

 

Table

 

Mount,

 

8

‐

in.

 

Post

 

•

 

Table

 

Mount,

 

12

‐

in.

 

Post

  

•

 

Table

 

Mount,

 

16

‐

in.

 

Post

  

•

 

Integrated

 

Mount

 

for

 

NCR

 

7456,

 

7467,

 

7458

 

Character Sets 

•

 

Support

 

for

 

21

 

character

 

sets

 

•

 

5

 

Character

 

sets

 

in

 

base

 

unit

 

•

 

Code

 

Page

 

858

 

(International)

 

•

 

Katakana

 

•

 

Code

 

Page

 

866

 

(Cyrillic)

 

•

 

32

 

KB

 

Flash

 

Memory

 

for

 

support

 

of

 

up

 

to

 

16

 

additional

 

character

 

sets

 

•

 

Weights

 

and

 

Measures

 

support

 

Summary of Contents for RealPOS 70XRT

Page 1: ...NCR RealPOS 70XRT 7403 POS Workstation Release 1 2 User Guide B005 0000 1872 Issue E ...

Page 2: ... and firmware become available NCR therefore reserves the right to change specifications without prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representative or NCR office for information that is applicable a...

Page 3: ...afety Requirements The NCR RealPOS 70XRT conforms to all applicable legal requirements To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements B005 0000 1589 The on off switch is a logic switch only The AC line voltage primaries are live at all times when the power cord is connected Therefore disconnect the AC power cord before opening the unit to install f...

Page 4: ...S 70XRT Site Preparation Guide B005 0000 1873 NCR RealPOS 70XRT Hardware Service Guide B005 0000 1874 NCR RealPOS 70XRT Parts Identification Manual B005 0000 1875 NCR Retail Systems Manager Software Userʹs Guide B005 0000 1518 ...

Page 5: ...Cabinet 1 11 Storage Media 1 11 Operating Systems 1 11 MSR 1 11 Port Security 1 12 I O Board 1 13 I O Board Connectors 1 13 Powered Serial Port Jumper Settings 1 15 Removing the Display Head from the Base 1 17 Remote Customer Displays 1 19 NCR 5975 2x20 VFD Customer Display 1 19 Features 1 19 Character Sets 1 20 NCR 5975 Graphical VFD Customer Display 1 21 Hardware Features 1 21 Character Sets 1 2...

Page 6: ...2 Installation Restrictions 2 2 Connecting the External Cables 2 3 VGA Extension Cable 2 3 Accessing the I O Panel 2 4 Accessing the Backplane Connectors 2 6 AC Power Cord Connector 2 7 Cable Routing 2 8 Cable Routing from the I O Board 2 9 Terminal Configured with a DVD ROM Drive 2 9 Terminal without a DVD ROM Drive 2 10 Cable Routing from the Backplane Board 2 12 Optional VGA Extension Cable Rou...

Page 7: ...Monitor 4 3 Extended Desktop Dual Display Setup Notebook and Monitor 4 4 Intel Graphics Controller Hot Keys 4 5 Chapter 5 Configuring AMT Configuring the 7403 Terminal 5 1 Logging onto the 7403 Terminal Using AMT 5 9 Function Definitions 5 10 Removing the Hard Disks 5 12 Chapter 6 Installing Optional Remote Peripherals Introduction 6 1 Cable Routing 6 1 Installing a Transaction Printer 6 1 USB Ins...

Page 8: ...ion Interface 8 1 Command Codes 8 2 User Defined Character Definition 08h CODE Byte1 Byte5 8 2 Character Table Select 09h TABLE CODE 8 3 Clear Display 12h 8 3 Luminance Control 11h LUMINANCE 8 3 Cursor Position 10h POSITION 8 3 Reset 13h 8 4 Character Tables and Codes 8 4 CP437 8 5 CP858 8 6 CP866 8 7 CP932 8 8 Chapter 9 Cash Drawer Interface Chapter 10 Wedge to USB MSR Software Migration Overview...

Page 9: ... 12 2 Cooling Vent Cleaning 12 3 MSR Cleaning Procedures 12 4 Chapter 13 Operating System Recovery Introduction 13 1 Prerequisites 13 1 OS Recovery Procedures 13 1 Chapter 14 BIOS Updating Procedures Introduction 14 1 Prerequisites 14 1 Creating the Bootable Media 14 2 Creating a Bootable CD 14 2 Creating a Bootable USB Memory Drive 14 2 SPI BIOS Updating Procedures 14 3 Manually Updating the MAC ...

Page 10: ...Procedures 16 3 Firmware Update to MagTek Emulation 16 3 Reverting to USB HID MSR Mode 16 5 Appendix A Memory Map DOS Considerations A 1 Appendix B IRQ Settings Interrupts B 1 Default Settings B 1 Appendix C Audio Channel Programming Revision Record Issue Date Remarks A Nov 2008 First issue B Apr 2009 Added Diagnostic LEDs chapter C July 2009 Release 1 1 D Aug 2009 Added MagTec MSR Emulation chapt...

Page 11: ...pitality Convenience Stores and General Merchandise a POS platform that offers exceptional value for their POS investment Model Numbers Major Model Description 7403 1000 Intel Celeron processor 1GB DDR2 No Hard Disk 7403 1001 Intel Celeron processor 512MB DDR2 Hard Disk 7403 1200 Intel Dual Core T1600 processor 1GB DDR2 No Hard Disk 7403 1300 Intel Core2 Duo T7500 processor 2GB DDR2 No Hard Disk 7...

Page 12: ...ation variations This section illustrates each of these and lists the associated kits GMS Integration Tray Kit 7403 K300 This kit provides the necessary components for integrating a printer and keyboard with the NCR RealPOS 70XRT terminal for a General Merchandise environment It can be mounted on a flat surface or on a cash drawer 26323 ...

Page 13: ...lity Integration Tray Kit 7403 K301 This kit provides the necessary components for integrating a printer with the NCR RealPOS 70XRT terminal for a Hospitality environment It can be mounted on a flat surface or on a cash drawer 26737 ...

Page 14: ...451 Integrated 2x20 Customer Display 7403 K452 Rear Consumer Display Pole Mount for 5975 Display 7403 K453 Rear Consumer LCD Hinge Assembly Small Small displays 7403 K454 Rear Consumer LCD Hinge Assembly Large Large displays 26339a 5975 VFD 5982 LCD 6 1 2 12 1 Display 5942 LCD 5964 Touch LCD 15 5942 LCD 5964 Touch LCD 5965 Touch LCD 5966 Touch LCD 7403 K454 7403 K453 7403 K452 7403 K41 ...

Page 15: ...Chapter 1 Overview 1 5 There are four post options for the 5975 display available in 4 inch increments 26336a ...

Page 16: ...1 6 Chapter 1 Overview Display Wall Mount 7403 K321 This kit is used in to install a 7403 Display Head remotely on a vertical surface 26407 ...

Page 17: ...ES 003 Cet appareil numerique de la classe A est conforme a la norme NMB 003 du Canada Model No Date of Mfg S a fe ty te s te d Pro du ctio n m o nit or ed NRTL Lamps contain Mercury Dispose of Properly 497 XXXXXXX NCR P N Windows 2000 Pro Embedded 1 2 CPU Certificate of Authenticity H95X7 83WVV CFCWW M4MXX7 X6XGM Product Key 00019 068 654 234 Note Label will be located under the DVD Drive if pres...

Page 18: ... cash drawers The first drawer is attached to the terminal through a cable with an RJ 45 connector A second drawer can be connected using a Y cable Note A single Open Close status signal is shared with both drawers Therefore it is not possible to determine which cash drawer is open Four Powered Serial Ports I O Board Powered Serial Port to Support an Integrated Customer Display Backplane Board Two...

Page 19: ...y Cables Supports NCR Printers Running in 75W Mode Motherboard Mobile Intel GM 45 Express Chipset Intel Processors Intel Core2 Duo T7500 Intel Dual Core T1600 Intel Celeron 575 Two SODIMM Sockets Supporting 667 800 MHz DDR2 Memory Modules 512MB 4GB Dual Channel Support Intel Cantiga GM Chipset Intel Cantiga GM Graphics Memory Controller Hub GMCH Intel ICH9M I O Controller Hub IO connections are th...

Page 20: ...ane to interface SuperIO or other LPC devices elsewhere in the system USB Support for High Speed USB devices support for USB port disable All 12 USB ports are driven into the backplane A single over current signal is received from the backplane PCI Express The motherboard drives two PCI Express x1 interfaces into the backplane SATA Three SATA ports driven onto backplane Support for two hard disk d...

Page 21: ...edia Hard Drive Options Single 3 5 Hard Drive Dual 2 5 Hard Drives On board RAID Slim line DVD ROM Drive Solid State Drive SATA interface Operating Systems Windows XP Professional POSReady MSR 26270 MSR The MSR interface supports a maximum of 3 tracks of magnetic stripe information to support ISO format cards The MSR is by default a USB HID MSR but can be reprogrammed to appear as a USB HID Keyboa...

Page 22: ...rus via a USB port or other connection Some customers may prefer to keep a key attached to the terminal for service purposes The NCR RealPOS 70XRT provides a means to hide the key inside the terminal display head To access this you must remove the Top Access Cover on the back of the display 2 captive screws Insert the key into the molded key slot Be sure the key is secure before closing the rear a...

Page 23: ...orts Each port is capable of supplying 5 V at 0 5 A max Self healing polyfuses are used to provide current protection Two 12 V High Speed USB Power ports Each port is capable of supplying 12 V at 2 0 A max Connected peripherals must not exceed this rating Self healing polyfuses are used to provide current protection One 24 V High Speed USB Power ports The port is capable of supplying 24 V at 0 5 A...

Page 24: ...lt Windows assigns COM 1 4 to the COM ports on the front of the terminal labeled COM A D Additionally there is a COM port on the back of the terminal which is dedicated to integrated customer displays Windows assigns COM6 to this port Finally there is an internal COM5 which is used by the Advanced Management Technology feature Cash drawer Kickout port Support for two cash drawers on a single port ...

Page 25: ...ng up to 1 5 A Max and is protected with self healing poly fuse The default setting for all four ports is Ring Indicator 26226 COMD COMC COMB COMA 300 15 300 15 300 15 300 15 300 15 300 15 300 15 300 15 RI 12V 5V RI 12V 5V RI 12V 5V RI 12V 5V F4 3 A 125 V Printer Cash Drawer 24V Littelfuse P N 0454003 COM Port Self Healing Poly Fuses Note The 24 V printer and cash drawer circuits are protected by ...

Page 26: ...1 16 Chapter 1 Overview Additional peripheral connectors are located under the Customer Display 26130 Operator Display USB VGA Cust Display Power Audio 12 V RS 232 F ...

Page 27: ...ter 1 Overview 1 17 Removing the Display Head from the Base 1 Disconnect the Display Cable 2 Remove the cable from the Cable Guides 3 Loosen the Display thumbscrews 2 26150 Display Thumbscrews Display Cable ...

Page 28: ...apter 1 Overview 4 Depress the Display Release Latches 2 as you grasp the edges of the display and slide the Display Head toward the rear of the terminal to disengage it from the chassis 26151 Display Latches ...

Page 29: ...ice for the NCR retail terminals It can also serve as a display for any industry standard PC It is a Vacuum Fluorescent Display VFD 5975 1000 2x20 VFD G11 5975 1001 2X20 VFD CG1 There are four post options available in 4 inch increments Features Display 2X20 Character Vacuum Fluorescent Display VFD 7X9 pixel characters Character height Minimum 9mm Maximum 11mm ...

Page 30: ...nnector EIA 232 or USB 2 0 I F support The components for both interfaces are populated on a single printed circuit board Both interfaces are active though only one interface can be physically connected at a time The display communicates via the interface connected to it Mounting Options Table Mount 4 in Post Table Mount 8 in Post Table Mount 12 in Post Table Mount 16 in Post Integrated Mount for ...

Page 31: ... as a display for any industry standard PC It is a Vacuum Fluorescent Display VFD 5975 2010 Graphical VFD G11 5975 2011 Graphical VFD CG1 Hardware Features Display 256x64 Graphic Vacuum Fluorescent Display VFD PCB Microcontroller EIA 232 Interface support USB 1 1 Interface support USB 2 0 Interface support Cabinet UV Stable Material Available in NCR Light Gray G 11 and NCR Charcoal Gray CG1 ...

Page 32: ...re populated on a single printed circuit board Both interfaces are active though only one interface can be physically connected at a time The display communicates via the interface connected to it Mounting Options Table Mount 4 in Post Table Mount 8 in Post Table Mount 12 in Post Table Mount 16 in Post Integrated Mount for NCR 7456 7467 7458 Character Sets Support for 21 character sets 5 Character...

Page 33: ... 16 or 12 x 24 dots half size ANK characters 5 x 7 dots Katakana characters Fixed not downloadable Four downloadable character sets Japanese Traditional Chinese Simplified Chinese Korean 1 Wansung End User Defined Characters EUDC 5 x 7 dot characters 8 x 16 or 16x16 or 12 x 24 or 24 x 24 dot characters Diagnostics Micro controller test External memory test Display test ...

Page 34: ... prefer the small footprint and ergonomic packaging of LCD technology versus traditional CRT s Depending on the customer s requirements this LCD display can be used either as an operator display or a customer information display CID The 5942 Display features a 12 1 Inch Active Matrix Color LCD with support for SVGA and XGA resolution ...

Page 35: ...ghtness dual backlight active matrix LCD with analog interface which plugs directly into the standard VGA CRT port on the RealPOS 80XRT terminal It includes a 1 5 meter VGA cable and built in power supply with standard IEC AC power connector The mount and power cable must be ordered separately ...

Page 36: ...native resolution 350 nit typical brightness also supports VGA SVGA SXGA Dual Bulb adjustable brightness Capacitive or 5 wire resistive touch options USB interface Video VGA standard 15 pin female Integrated stereo speakers volume controlled via the OSD One standard USB port in addition to the powered USB port Optional MSR field installable USB interface ACPI and VESA DPM compliance Choice of inte...

Page 37: ...l LCD Technology TFT Native Format XGA 1024 768 resolution Pixel Configuration RGB vertical stripe Supported Colors 16 2 Million 6 bits FRC Display text modes supported SVGA 800 600 pixel XGA 1024 768 pixel VGA 640 480 pixel SXGA 1280 x 1024 images to full screen size Moisture dust sealed display between touchscreen display NEMA 12 IP54 OSD controls to allow display adjustments Auto selection DC v...

Page 38: ...1 28 Chapter 1 Overview Magnetic Stripe Reader field installable USB interface Energy Star and ACPI and VESA DPM compliance Integrated and remote mount options Integrated Stereo Speakers ...

Page 39: ... supply AC Input The power supply operates with the following voltage ranges Range Nominal Vrms Minimum Vrms Maximum Vrms Input Current Max Arms Low 115 100 127 90 136 5 0 A High 230 200 240 180 265 3 0 A DC Outputs The power supply has the following DC outputs Voltage 3 3 V 5 V 12 V 12 V 5 VSB 24 V Minimum Current 0 7 A 1 0 A 1 35 A 0 0 A 0 0 A 0 2 A Maximum Current 4 0 A 5 0 A 15 0 A 0 25 A 2 0 ...

Page 40: ... it is kept electronically by the host terminal The printer can connect through a USB port or a serial port It can receive power from a power supply or through a USB power cable 19711 NCR 7198 Printer The 7198 printer is a fast quiet relatively small and very reliable printer with front and back printing on the receipt paper capability The printer can connect through a USB port or a serial port It...

Page 41: ...nterface allows the 7168 to be connected to any host computer that uses RS 232C or USB communication interface The receipt station uses thermal printing technology Therefore there is no ribbon cassette to change and paper loading is extremely simple Printing on single or multiple part forms validating checks and printing checks is also easy in the accommodating slip station Another feature is the ...

Page 42: ...uires a large latency in order to return to the Working state The system s context will not be preserved by the hardware The system must be restarted to return to the Working state It is not safe to disassemble the machine in this state G1 Sleeping A computer state where the computer consumes a small amount of power user mode threads are not being executed and the system appears to be off from an ...

Page 43: ...ded to the on board USB ports Note When the terminal resumes from an S3 state all the USB devices re enumerate This causes speaker tones as if they were disconnected and then reconnected This does not present a problem and the USB devices will continue to operate correctly Requirements for S3 support O S must be built on a system with S3 enabled in the BIOS Some peripherals may not be S3 capable w...

Page 44: ... N A Y Per O S N N USB Mouse N A Y Per O S N N LAN magic packet N A Y Y Y Y RTC Alarm N A Y Y Y Y Serial Port RI N A Y Y Y Y Power consumption based on the following configuration with no peripherals Celeron 575 one 512MB DIMM one HDD Wake on LAN Considerations The NCR Gold Drives are set up for Wake on LAN from Magic Packet i e specific MAC address and from Directed Packet No driver configuration...

Page 45: ...http www info ncr com NCR Intranet http inforetail ncr com To locate the installation guides on these sites 1 Select General Search 2 Select the Kit Instructions icon 3 In the Kit Title field enter the Kit Title Example MSR or In the Kit Number field enter the Kit Number Example 7403 K454 4 Select Search The file can be viewed online by left mouse clicking on the pub title or if you prefer to down...

Page 46: ...tall the terminal near an electrical outlet that is easily accessible Use the power cord as a power disconnect device Do not permit any object to rest on the power cord Do not locate the terminal where the power cord can be walked on Use a grounding strap or touch a grounded metal object to discharge any static electricity from your body before servicing the terminal If the power cord is replaced ...

Page 47: ...w to gain access to the connectors and how to secure the cables 26222a Backplane Cable Routing I O Board Cable Routing VGA Extension Cable The VGA Extension Cable 1432 C327 0006 can be used to extend the VGA port from the Backplane Board to outside the cabinet or to the area of the I O Board connectors in the front of the terminal This is makes it convenient for users who move external displays fr...

Page 48: ...er 2 Installing the Terminal Accessing the I O Panel 1 Tilt the Display Module 26031a 2 Remove the Front Base Cover a Insert the Security Key and turn it 90 degrees clockwise 26124a Security Key Front Base Cover ...

Page 49: ...talling the Terminal 2 5 b Pivot the top of the Front Base Cover toward the front of the unit and remove it from the terminal 26032b Line Out RS232 D RS232 C RS232 B RS232 A MIC A B C D 12V 24V Cash Drawer LAN E F G ...

Page 50: ...e Terminal Accessing the Backplane Connectors 1 Remove the screws 2 from the rear of the unit 2 Loosen the Captive Screws 2 and remove the Remote Display Base 26926a Remote Display Base Captive Screws USB VGA 12 V Audio RS 232 F ...

Page 51: ...Chapter 2 Installing the Terminal 2 7 AC Power Cord Connector 1 Connect the Power Cord to the system and to an AC power source 2 Secure the cable in the Cable Clamp 26135b ...

Page 52: ...ing The cables from the I O Board are routed under the base and out the bottom of the unit Cables from the Backplane Board are routed out an opening in the Cover and down the back of the terminal 26222 Backplane Cable Routing I O Board Cable Routing ...

Page 53: ...rive Without DVD ROM Drive Terminal Configured with a DVD ROM Drive If configured with a DVD the cables are routed in the two channels in the bottom of the Base Route the cables in the channels and under the closed pivoting latches Secure the cables to the anchor points using Tie Wraps as necessary 26122 Cable Guide Cable Tie Wrap Anchor Points ...

Page 54: ...ithout a DVD ROM Drive If there is no DVD present then there is a Cable Clamp on the front of the Base chassis that is used to secure the cables 1 Loosen the Cable Clamp Thumbscrew 2 Pivot the clamp away from the terminal 26236b Cable Clamp Thumbscrew ...

Page 55: ...l 2 11 3 Route the cable between the clamp and base 26135b 4 Route the cables in the two channels in the bottom of the Base as shown on the previous page and secure them with Tie Wraps as necessary 5 Secure the Cable Clamp Thumbscrew ...

Page 56: ...from the Backplane Board 1 Remove the Remote Display Base 2 Connect the cable s to the Backplane Board 3 Route the cable s through the opening in the rear of the cabinet and down the back of the terminal to the peripheral device 26223a Remote Display Base ...

Page 57: ...xtension Cable Routing from the Backplane Board There is an optional short VGA Extension Cable that can be used to provide a VGA connection from the front of the terminal 1 Remove the Remote Display Base 2 Remove the Base Rear Cover 26162 Base Rear Cover ...

Page 58: ...ect the VGA Extension Cable to the Backplane Board 4 Route the cable down the back and then under the terminal to the front 5 Locate the end of the cable in the area of the I O Board connectors 26223b VGA Extension Cable 1432 C327 0006 497 0461210 ...

Page 59: ... options available for the 7403 Some devices are a large format 3 5 and some are a small format 2 5 Hard Disk Drive Large format Solid State Drive Dual Hard Disk Drive Small format used in RAID configuration The top drive is inverted when installed in the 7403 terminal Caution Both disks must be re installed in the same slots that they were removed from in order for Intel ME AMT features to functi...

Page 60: ...hen the Power Button is held for five seconds the system shuts down immediately This function can be disabled in the BIOS In the Boot Menu set the Power Button Override option to Disabled 26238 Power Switch After power is applied to the terminal the Power up self tests run to verify basic functionality ROM based setup should be used to configure network options Full configuration depends upon the ...

Page 61: ...ion and support for third party devices submit your request through the Third Party Product website http www rsg ncr com tpp Keyboard support The RealPOS 70XRT does not support legacy NCR keyboards and DynaKeys that require PS 2 connections USB keyboards are supported Connecting peripherals All peripheral ports are color coded and labeled All feature self healing fuses except for the 24V USB print...

Page 62: ...to the component level A replacement component can be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of 8AM and 5PM EST Monday Friday 1 800 528 8658 USA 770 623 7400 Internationally or E mail CustomerSat Retail NCR com Please have the following information available 1 NCR Order Number Order on label of box 2 Product Model Number 3 Unit Serial Number 4 NCR part numbe...

Page 63: ...nd Patches Retail Support Files NCR RealPOS and SelfServ Terminal and Operating Systems NCR RealPOS 70XRT 7403 Windows Windows XP Pro Windows EP Embedded and WEPOS 3 Download the Microchip Touch Driver version 6 33d or later Installing the Driver Note If you have a previous version of another touch screen driver loaded on your system you must completely remove it using the Control Panel Add Remove...

Page 64: ...ch Screen Calibration 5 Use the USB Controller Interface Next 6 Setup is ready to install Next Finish At the completion of the install program the driver is loaded and functioning You do not have to restart your system ...

Page 65: ...ally expect to use the touch screen Touch the calibration target firmly and precisely with your fingertip During calibration be careful to keep your fingernails and other fingers away from the touch screen as you touch each target The hand and calibration finger should be perpendicular straight up from the touch screen during touch down and removal of the calibration finger Keep the other fingers ...

Page 66: ...3 4 Chapter 3 Touch Screen Calibration Do NOT get your body too close to the display 27728 Do NOT touch the bezel with your other fingers 27729 ...

Page 67: ...Chapter 3 Touch Screen Calibration 3 5 Do NOT spread your other fingers near the touch screen surface 27730 Do NOT have get your hand and other fingers too close to the bezel 27731 ...

Page 68: ...o remove the AC power from the wall outlet to avoid having to move the head But if that cannot be done tilt the head up and remove the AC cord from the front of the unit After removing the power cord tilt the head back to the normal operating position Wait at least 10 seconds Then while keeping the head in the normal operating position and your hands off of the glass and bezel plug the cord back i...

Page 69: ...b Right arrow to select the Calibration tab Tab until you get a dashed line around the Select section and select 9 Point w Linearization using the down arrow key Note Earlier versions of the Control Panel also show 4 Point and 5 Point calibration options Use the 9 Point w Linearization option TAB to the Begin Linearization button and press Enter ...

Page 70: ...se message 6 Repeat the process for each target location as they appear 7 After all targets have been touched a test screen displays Touch the screen in various locations to verify the calibration results Select Accept if you are satisfied with the results If not select Cancel and repeat the process Note Do not touch ESC to exit from this screen ...

Page 71: ... to not touch the screen Caution Touching the screen during this time can cause the application to hang This screen automatically closes after the touch controller has completed communicating When complete the system returns to the desktop with the TSHARC Control Panel displayed ...

Page 72: ...3 10 Chapter 3 Touch Screen Calibration Verifying the Calibration 1 Select the Tools tab 2 Select the Drawing Test button ...

Page 73: ... where an incorrect calibration is most noticeable If a line or point appears to be outside the pattern try pressing the area to see how far the cursor is from the touch point If the registered touch is greater than 7 mm away from where the touch occurred repeat the calibration 4 Select Exit to close this screen and to return to the Microchip TSHARC Control Panel 5 Select the Calibration tab to re...

Page 74: ...reen Calibration Optional Settings After the touch screen is calibrated adjust the other features to meet your personal preferences Double Click Option Right Mouse Click Touch Modes Touch Sounds Tack Bar Pull Up Touch Offset ...

Page 75: ...iver window Right click the Desktop Then from the menu select Graphics Properties Click the Intel Graphics Accelerator Driver for Mobile icon in the Task Bar Then from the menu select Graphics Properties From within the Windows Control Panel select the Intel R GMA Driver icon Note The display selections in the Intel Control Panel vary depending on what displays are connected The example above show...

Page 76: ...ideo content Similar to the Intel Dual Display Clone mode except it is driven by a single pipe which provides the same content color depth resolution and refresh rate Intel Dual Display Clone Drives the Notebook and Monitor displays with the same video content Extended Desktop Drives the Notebook and Monitor displays with the desktop that spans from one display onto the other Single Display Mode S...

Page 77: ...erating Mode is set up the same as is Dual Display Clone 1 Select Intel R Dual Display Clone 2 Select the Primary Device Notebook or Monitor 3 Select the Secondary Device Monitor or Notebook 4 Select Apply 5 Select OK within 15 seconds to accept the new settings 6 Select OK to close the driver control window ...

Page 78: ... Panel Display Select the Settings tab to display the display IDs 1 Select Extended Desktop 2 Select the Primary Device 1 Notebook or Monitor This display has the Start button and Taskbar 3 Select the Secondary Device 2 Monitor or Notebook This display is the desktop extension 4 Select Apply 5 Select OK within 15 seconds to accept the new settings 6 Select OK to close the driver control window ...

Page 79: ...n the Intel Control Panel under the Hot Keys tab The most useful Hot Keys are CTRL ALT F3 Notebook in Single Display mode CTRL ALT F1 Monitor in Single Display mode Note The Hot Keys can be used to recover from a blank display in Windows This is true only if Windows Desktop loads completely meaning if Windows is waiting for a login password entry or if Plug and Play is waiting for operator input t...

Page 80: ...4 6 Chapter 4 Installing a Secondary Dual Display ...

Page 81: ... 1 Re boot the terminal 2 When you see the message Press DEL to enter setup press Del to start the utility BIOS SETUP UTILITY Main Advanced PCIPnP Boot Security Chipset Exit System Overview NCR BIOS 6 2 4 0 AMIBIOS Version 08 00 15 Build Date 07 16 08 ID 0ABOT020 Processor Genuine Intel R CPU 575 2 00GHz Speed 2000MHz Count 1 System Memory Size 462MB System Time 00 46 35 System Date Sat 08 09 2008...

Page 82: ...Configuration SuperIO Configuration System Hardware Health Monitoring ACPI Configuration AHCI Configuration Event Log Configuration Intel AMT Configuration PCI Express Configuration Remote Access Configuration Trusted Computing USB Configuration Configure CPU Select Screen Select Item Change Field Tab Select Field F1 General Help F10 Save and Exit ESC Exit V2 61 C Copyright 1985 2006 American Mega...

Page 83: ...it Configure Intel AMT Intel AMT Support Disabled Options Select Screen Select Item Change Field Tab Select Field F1 General Help F10 Save and Exit ESC Exit 5 Press F10 and Enter to Save and Exit 6 During re boot watch for the following message Press CTRL P to enter Intel R ME Setup This message occurs immediately after the NCR logo disappears At that moment press Ctrl P Options Disabled Enabled ...

Page 84: ...ME Password Exit ESC Exit Select ENTER Access Intel R ME Password ESC Exit ENTER Submit 8 Enter the new password write it down to remember The password must contain upper lower symbol numeric characters Example Ncr 2008 You must enter the password twice for verification 9 Highlight Intel R ME Configuration and press Enter Intel R Management Engine BIOS Extension v2 1 4 0000 Copyright C 2003 06 Int...

Page 85: ...GURATION Intel R ME State Control Intel R ME firmware Local Update Qualifier Intel R ME Features Control Intel R ME Power Control Return to Previous Menu ESC Exit Select ENTER Access 12 Highlight Manageability Feature Selection and press Enter Intel R Management Engine BIOS Extension v2 1 4 0000 Copyright C 2003 06 Intel Corporation All Rights Reserved Intel R ME FEATURES CONTROL Manageability Fea...

Page 86: ...rn to Previous Menu ESC Exit Select ENTER Access NONE Intel R AMT ASF 14 Highlight Return to Previous Menu and press Enter 15 Again highlight Return to Previous Menu and press Enter to exit the program 16 Highlight Exit and press Enter then Y to confirm exit 17 Log back into the Intel R Management Engine a As previous during re boot watch for the Press CTRL P to enter Intel R ME Setup message and ...

Page 87: ... Password Exit ESC Exit Select ENTER Access ESC Exit ENTER Submit 19 Highlight Host Name and press Enter Intel R Management Engine BIOS Extension v2 1 4 0000 Copyright C 2003 06 Intel Corporation All Rights Reserved Intel R AMT CONFIGURATION Host Name TCP IP Provisioning Model Setup and Configuration Un Provision SOL IDE R Password Policy Secure Firmware Update ESC Exit Select ENTER Access Compute...

Page 88: ...ovision Model is set as Small Business or Enterprise Set the mode to Small Business if necessary If it is set to the default setting Enterprise you will not have access to the web based interface Intel R Management Engine BIOS Extension v2 1 4 0000 Copyright C 2003 06 Intel Corporation All Rights Reserved Intel R AMT CONFIGURATION Host Name TCP IP Provision Model Setup and Configuration Un Provisi...

Page 89: ...pt Enter ipconfig and press Enter The IP address is displayed Linux Switch Focus to the Instructions window Enter ipconfig and press Enter The IP address Inet adder is displayed 2 Open the browser on the PC 3 Enter the IP address in the Address line Include the 16992 port http IP Address 16992 Note The 16992 port number is fixed and cannot be changed 4 The AMT logon screen will appear if you are s...

Page 90: ...tatus Screen is displayed You can now control the AMT functions Function Definitions System Status Displays the Power state IP address GUID Date Time Hardware Information System Displays the DMI for Type 0 1 and 2 BIOS info Class model serial If NCR tools are used to flash the BIOS the NCR BIOS version and MAC addresses are displayed ...

Page 91: ...ne for each physical disk Battery Displays the hardcoded form of the DMI which is required for AMT support Event Log Displays the BIOS POST error log from power on to OS boot only with date time This can be cleared Remote Control Used to perform immediate power down reset or power cycle off on Caution This function is non OS awareness which can result in OS corruption Also the power loss can cause...

Page 92: ...es Wireless Settings Not Applicable User Accounts Used to create different level users for AMT remote control Removing the Hard Disks Caution If the hard disks are removed both disks must be re installed in the same slots that they were removed from in order for Intel ME AMT features to function correctly ...

Page 93: ...Terminal chapter for instructions how to access the connectors and how to route the cables Installing a Transaction Printer Note This section discusses how to connect a remote printer The printers can also be integrated with the 7403 terminal using the Integration Trays See the GMS Integration Tray 7403 K300 or Hospitality Integration Tray 7403 K301 Kit Installations for more information The print...

Page 94: ...er Interface Cable to the USB Connector and Power Connector on the printer and to the 24 V Powered USB Connector on the terminal A B C D E F E F G RS232 B RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer 26324 24V USB Power USB 497 0441177 1 m 1432 C088 0010 497 0441178 4 m 1432 C088 0040 ...

Page 95: ... on the terminal 2 Connect the Printer Power Cable to the Power Connector on the printer and to the 24 V Powered USB Connector on the terminal A B C D E F E F G RS232 B RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer 26325 Power RS 232 24V USB RS 232A B Set to Non Powered 497 0441156 1m 1432 C092 0010 497 0441157 4 m 1432 C092 0040 497 0430266 1 0 m 1416 C879 0010 497 0430265 4 m 1416...

Page 96: ...CR displays NCR 5964 15 Inch Touch Monitor NCR 5942 12 1 Inch Monitor NCR 5942 15 Inch Monitor NCR 5965 15 Inch Touch Monitor 21151b The displays are installed on the mount in a similar fashion Only the 5964 is shown See the following sections for cable connections to the host terminal 1 Install the mount onto the back of the Operator Display 4 screws 26473 ...

Page 97: ...herals 6 5 2 Route the cable s down through the mount and out the back of the base 26474 3 Connect the cable to the proper connector on the host terminal For more information refer to the NCR 5964 12 1 Inch Touch LCD Userʹs Guide B005 0000 1324 ...

Page 98: ...le Connections 21496 Note A PC keyboard is required to configure a 5964 15 Inch Touch LCD The following illustrations show the cable connections for the 5964 LCD and the 7403 terminal There are two cables required VGA cable for video Powered Universal Serial Bus USB for data and power ...

Page 99: ...stalling Optional Remote Peripherals 6 7 VGA Connections Connect the LCD Cable to the VGA connectors on both the 5964 LCD and 7403 terminal 26476 497 0435044 1m 1416 C972 0009 497 0435045 4m 1416 C972 0040 VGA VGA ...

Page 100: ... LCD and to one of the 12V Powered USB connectors on the 7403 terminal A B C D E F E F G RS232 B RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer USB Power 497 0445076 1 m 1432 C156 0010 497 0445077 4 m 1432 C156 0040 26475 12V USB For more information refer to the NCR 5964 15 Inch Touch LCD Userʹs Guide B005 0000 1570 ...

Page 101: ...h LCD Monitor Cable Connections 19809 The following illustrations show the cable connections for the 5942 12 1 LCD and the 7403 terminal There are two cables required VGA cable for video supplied with LCD Powered Universal Serial Bus USB for power or optional power brick ...

Page 102: ...6 10 Chapter 6 Installing Optional Remote Peripherals VGA Connections Connect the LCD Cable to the VGA connectors on both the 5942 12 1 LCD and 7403 terminal 26478 VGA VGA ...

Page 103: ...he 5942 12 1 LCD and to one of the 12V Powered USB connectors on the 7403 terminal A B C D E F E F G RS232 B RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer 26477 12V USB Power 497 0428512 4 m Black 1416 C851 0040 For more information refer to the NCR 5942 12 1 Inch LCD Monitor Userʹs Guide B005 0000 1394 ...

Page 104: ... Remote Peripherals NCR 5942 15 Inch LCD Monitor Cable Connections 21492 The 15 5942 receives video through the VGA interface It receives power from an AC power source VGA cable for video supplied with LCD AC Power Cord country specific ...

Page 105: ...nnections The VGA cable is permanently connected to the 5942 15 LCD Connect this cable to the VGA connector on the 7403 terminal 26479 VGA AC Power Cord Country Specific AC For more information refer to the NCR 5942 15 Inch LCD Monitor User Guide B005 0000 1543 ...

Page 106: ...onnections 25819 The following illustrations show the cable connections for the 5965 15 Touch LCD and the 7403 terminal There are two cables required VGA cable for video Powered Universal Serial Bus USB for power or optional power brick USB Cable if using a power brick Audio Cable optional ...

Page 107: ...stalling Optional Remote Peripherals 6 15 VGA Connections Connect the LCD Cable to the VGA connectors on both the 5965 LCD and 7403 terminal 26480 497 0435044 1m 1416 C972 0009 497 0435045 4m 1416 C972 0040 VGA VGA ...

Page 108: ...nd to one of the 12V Powered USB connectors on the 7403 terminal A B C D E F E F G RS232 B RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer 26481 12V USB 12V USB 497 0445076 1 m 1432 C156 0010 497 0445077 4 m 1432 C156 0040 For more information refer to the NCR 5965 15 Inch Touch LCD Monitor Userʹs Guide B005 0000 1865 ...

Page 109: ...play There are two models of the NCR 5975 Remote Customer Display 5975 1xxx 2x20 VFD 5975 2xxx Graphical VFD 22926 5975 1xxx 2x20 VFD 5975 1xxx Graphical Display There are four different length posts available in four inch increments 22918 533 mm 21 0 in 432 mm 17 0 in 330 mm 13 0 in 229 mm 9 0 in ...

Page 110: ...are installing with a post greater than 215 mm 8 5 in secure the Base Plate with screws 4 that are provided 22930 4 Connect the Interface Cable to the Display Module a Remove the screws 2 from the Display Back b Remove the Display Back c Route the Interface Cable though the opening in the Display Back d Connect the cable to the proper connector on the Display Module 22909 Display Front Display Bac...

Page 111: ...Chapter 6 Installing Optional Remote Peripherals 6 19 5 Route the Interface Cable through the Post and assemble the Post components 22910 ...

Page 112: ...RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer Powered RS 232 12V USB or RS 232 Interface Powered Connect the I F cable to a powered RS 232 connector on the terminal Note The factory settings for the COM ports are non powered by default To change a port to powered see the Circuit Boards chapter in the NCR RealPOS 70XRT Service Guide B005 0000 1874 Configure the terminal serial port a...

Page 113: ... 21 Installing a Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer 26244 A B C D E F E F G A B RS232 B RS232 D RS232 A RS232 C MIC Line Out A B C D LAN Cash Drawer Cash Drawer Connector Cash Drawer ...

Page 114: ...e terminal also supports a 2 drawer configuration using a Y cable 1416 C372 0006 connected to the printer 1 Place the cash drawer in the desired location within cableʹs length of the printer 2 Connect the Y cable to the transaction printer cash drawer connector 26245 Cash Drawer Connector ...

Page 115: ...igured for one of the fault tolerant RAID levels RAID 1 or 5 By seamlessly storing copies of data on one or more additional hard drives any hard drive can fail without data loss or system downtime When the failed drive is removed and a replacement hard drive is installed data fault tolerance is easily restored Installing a RAID System RAID systems for the RealPOS 70XRT are installed using the Dual...

Page 116: ...7 2 Chapter 7 Installing a RAID System 5 From the View menu select Advanced Mode 6 From the Actions menu select Create RAID volume from Existing Hard drive ...

Page 117: ...lume you want to install NCR supports RAID 0 and RAID 1 volume types RAID 0 Striped Set without parity provides improved performance and additional storage but no fault tolerance from disk errors or disk failure Any disk failure destroys the array Select the Strip Size you want to use Select RAID 0 and the Strip Size from the drop down menus ...

Page 118: ...formance occurs when using a multi threaded operating system that supports split seeks very small performance reduction when writing Array continues to operate with one failed drive Select RAID 1 from the drop down menu 10 Select the correct Source drive from the list of available drives and move it to the right side window using the arrow button Select Next ...

Page 119: ...Chapter 7 Installing a RAID System 7 5 11 Select the correct Member drive from the list of available drives and move it to the right side window using the arrow button Select Next ...

Page 120: ...a percentage of disk space or the size in GB in the fields Note The minimum required size for the RAID volume is determined by the size of the source hard drive If you create a volume that uses less than 100 of the hard drive space you may create a second RAID volume to use the remaining space 13 Select Next to start the volume migration This can take 1 3 hours to complete ...

Page 121: ...nstalling a RAID System 7 7 14 A progress bar is displayed as the RAID volume is created Note If the above progress screen gets deleted you can monitor the status from the Basic Mode in the Matrix Storage Manager ...

Page 122: ... and displays a RAID Volume Degraded warning message 1 Click on the message icon to determine which drive failed This opens the Matrix Storage Manager and displays the drive statuses 2 Replace the defective HDD 3 From the Actions menu select Rescan for Plug and Play Devices The software detects the new HDD and then rebuilds the RAID volume ...

Page 123: ...ROM menu is displayed showing the current disk configuration The example below shows two disk system with a RAID1 Mirror volume installed Intel R Matrix Storage Manager option ROM v6 1 0 1002 ICH8R wRAID5 Copyright C 2003 06 Intel Corporation All rights Reserves MAIN MENU 1 Create RAID Volume 3 Reset Disks to Non RAID 2 Delete RAID Volume 4 Recovery Volume Options 5 Exit DISK VOLUME INFORMATION RA...

Page 124: ...7 10 Chapter 7 Installing a RAID System ...

Page 125: ...eral Specifications Item Value Number of characters 2 Rows x 20 Characters Character Configuration 5x8 Character Height 8 86 mm Character Width 3 90 mm Character Pitch 5 15 mm Line Pitch 9 64 mm Peak Wavelength of Illumination 505 mm Luminance 350 Cd m2 102 fL Minimum 700 Cd m2 204 fL Typical Serial Communication Interface The display receives commands and data from the host using an RS 232 serial...

Page 126: ...efine the character D1 through D40 represent the character dots A 1 indicates the dot is on and 0 indicates the dot is off in the following format D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 D13 D14 D15 D16 D17 D18 D19 D20 D21 D22 D23 D24 D25 D26 D27 D28 D29 D30 D31 D32 D33 D34 D35 D36 D37 D38 D39 D40 5 x 8 Dot Matrix Character BYTE Bit 7 Bit 6 Bit 5 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 1 D1 D2 D3 D4 D5 D6 D7...

Page 127: ...irst position of the top line Luminance Control 11h LUMINANCE This command selects the display luminance The LUMINANCE byte sets the display luminance level as defined in the table below This command is ignored if the LUMINANCE byte is 00h LUMINANCE Display Luminance 01h 25 02h 50 03h 75 04h 100 Cursor Position 10h POSITION This command sets the cursor position The POSITION byte moves the cursor p...

Page 128: ...itten to the display one byte at a time If the byte received is greater than 1Fh it is considered as 5x8 dot matrix character data This character is written to the current cursor position and the cursor position is then incremented by one When data is written to the last character position of the top line the cursor position moves to the first position of the bottom line When data is written to th...

Page 129: ...Chapter 8 2x20 Customer Display Interface 8 5 CP437 ...

Page 130: ...8 6 Chapter 8 2x20 Customer Display Interface CP858 ...

Page 131: ...Chapter 8 2x20 Customer Display Interface 8 7 CP866 ...

Page 132: ...8 8 Chapter 8 2x20 Customer Display Interface CP932 ...

Page 133: ...Chapter 9 Cash Drawer Interface Customers partners needing cash drawer interface information should contact their NCR representative 9 ...

Page 134: ...9 2 Chapter 9 Cash Drawer Interface ...

Page 135: ...ect to disable DataEvents on ErrorEvent The UPOS specification was unclear on this until version 1 12 Version 1 12 clarified the specification to state that the Service Object should not disable DataEvents on error Retail Controls is currently not UPOS 1 12 compliant which presents a problem for customers that have already developed their applications to work with our RetailControls 3 x implementa...

Page 136: ...to USB creates a profile that works with the 7403 USB MSR For RPSW versions before 1 5 2 the DLLs required to use the USB MSR are not installed by default configuration selections In order to use these versions with the USB MSR a modified installation must be performed The NCR5932 Service Object feature must be added when performing the installation A default profile NCRMSR 3 is created and proper...

Page 137: ...Client MSR and that the MSR type is USB The VendorID and ProductID are 0 so any USB MSR that is detected will be used IMPORTANT NOTE The NCRFitClient MSR profile through FitClient LE or RSM LE has an option for Tone This must be Disabled set to False for USB MSR If it is set to Enabled True the MSR will not work ...

Page 138: ...oyment Considerations When deploying this software change you may need to perform the following depending on the current version of RSPW on your terminals 1 Modified installation to add the NCR5932 feature 2 Upgrade to the latest version of RPSW 3 0 1 0 3 Replace the current OPOS Wedge MSR Profile with a profile configured for USB MSR Local Update If you have a small number of terminals and your a...

Page 139: ...s you can then import the reg file with REGEDIT RPSW can be installed silently from a command line using parameters to install the necessary NCR5932 feature INSTALLOPOS_SO_5932 YES Full details on the command line information can be found on the NCR Support Website Download the RPSW files D370 0782 0100_03 00 01 00 zip See the Command Line Parameters for Retail Platform Software for Windows Both t...

Page 140: ...ation only see the good track 2 data USB The track 1 error data is passed to the OPOS service along with good track 2 data Since an error occurred the OPOS service fires an error event to the application The application receives the good track 2 data only if Track error reporting is selected 7402 Wedge MSR 7403 USB MSR OPOS MSR Service OPOS MSR Service Application Application Track 2 good Data Eve...

Page 141: ...Since there is no valid data neither the OPOS service nor the application is notified of the swipe USB The track 2 error data is passed to the OPOS service Since an error occurred the OPOS service fires an error event to the application 7402 Wedge MSR 7403 USB MSR OPOS MSR Service OPOS MSR Service Application Application Track 2 error Track 2 error Error Event ...

Page 142: ...10 8 Chapter 10 Wedge to USB MSR Software Migration ...

Page 143: ...Ds Power On Self Test POST Errors The system power switch and a series of Diagnostic and Status LEDS are visible on the Front Base Cover 26235 A B C D E F Diagnostic LEDs Power Switch LAN Activity Disk Activity Power Status 11 ...

Page 144: ...ooting BIOS Checkpoint Description A B C Normal Operating condition after proper boot OFF OFF OFF D1 Keyboard Controller BAT test Check if waking from power management suspend state Save power on CPUID value in scratch CMOS OFF OFF ON D4 Test Base 512kb memory Adjust policies and cache first 8MB Set stack Indicates Bad DIMM OFF ON OFF 04 Verify CMOS and update if necessary Initialize data variable...

Page 145: ...oard controller BAT command failed 7 General exception error processor exception interrupt error 8 Display memory error system video adapter Troubleshooting POST BIOS Beep Codes Number of Beeps Troubleshooting Action 1 3 Reseat the memory or replace with known good modules 6 7 Fatal error indicating a serious problem with the system Before declaring the motherboard beyond all hope eliminate the po...

Page 146: ...11 4 Chapter 11 Diagnostic LEDs ...

Page 147: ... damp areas dry Make sure the glass and touch screen edges are completely dry before using the unit 5 Avoid getting any liquids inside the unit If liquid does get inside have a qualified service technician check it before you power it on again 6 Remove vacuum extra dust from around the cooling vents See Cooling Vent Cleaning section Cleaners Solvents to Use Use the following cleaner solvents to cl...

Page 148: ... use any of the following to clean the unit They can damage the unit Methyl Alcohol Degreasers Ethyl Alcohol Ammonia based Cleaners such as glass cleaners Windex Abrasive Cleaners Vinegar Cleaners Any Strong Dissolvent Thinner Benzene Compressed Air Solvents Bleach ...

Page 149: ...al should be cleaned periodically to maintain optimum cooling for the CPU Procedure 1 Shut the system down and disconnect the AC power cord 2 Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents Clean the vents on both sides of the terminal 26167 ...

Page 150: ...sing an MSR Cleaning Card before treating it with a MSR Treatment Card For low use retail establishments the cleaning and treatment procedures should be followed at least once per month In areas of extremely high traffic in excess of 500 swipes per day or an operating environment that is high in contaminants such as found in the food service industry a weekly cleaning and treatment should be perfo...

Page 151: ... following are required in order to perform an OS recovery from a CD Bootable CD ROM drive internal or external Keyboard OS Recovery Procedures 1 Insert the NCR Partition Image Application CD D370 0605 0100 into the CD drive 2 Connect a keyboard to the terminal 3 Apply power to the terminal 4 Press F8 during boot when you see the NCR logo to enter the Boot Select menu 5 If you are using the integr...

Page 152: ...ents and to begin the restore process Press Enter Confirm Pending Operation Mode is restore 2 Drive is USB SATA Storage A Size 80GB 3 Directory path is Images 4 Filename is nnnnnaaa 5 Reboot after operation complete yes 6 Resize last data partition if possible no 7 Resize last data partition to Full Disk A Accept these arguments V View OS Documentation Q Quit and reboot 10 At the following prompt ...

Page 153: ...rerequisites The following are required to perform a SPI BIOS update Bootable USB CD ROM Drive USB Keyboard BIOS Software Download from the NCR website http www ncr com a At this site select the Support tab b Select Drivers and Patches Retail Support Files NCR RealPOS and SelfServ Terminal and Operating Systems NCR SelfServ 60 7403 BIOS c Select the desired SPI Files includes the BIOS or BIOS File...

Page 154: ...le on the CD and burn it You must use software capable of recording ISO images onto CDs Creating a Bootable USB Memory Drive The downloaded file contains the files necessary to create a bootable USB Memory Drive 1 Insert a USB drive that is formatted as FAT or FAT32 2 Unzip the downloaded files 3 Copy the files to the root directory of the USB Memory Drive 4 Open a DOS command window 5 Change dire...

Page 155: ... BIOS Update main menu There are six options from the main menu to run the update program Three run automatically and two are interactive Option 1 the Automatic SPI and BIOS Update executes automatically in 10 seconds unless the up down arrow is pressed Automatic Method With the Automatic Method you may see a prompt to enter the DMI Desktop Management Interface which is the terminal Class Model Se...

Page 156: ...and BIOS No prompt for Serial Model Class unless invalid 1 Highlight Option 1 and press ENTER Executes automatically in 10 seconds unless the up down arrow is pressed 2 The Flash Program updates the SPI BIOS automatically powers down for about 20 seconds and then reboots the terminal 3 After a few seconds the terminal reboots again 4 As the terminal reboots select the boot media again F8 if necess...

Page 157: ...ate DMI only Serial Model Class update ONLY no BIOS or SPI Update This option lets you enter the DMI information only The SPI and BIOS are not updated 1 Highlight Option 3 and press ENTER 2 At the prompt press ENTER to enter the Class Model Serial Number information DMI Follow the onscreen format instructions Example 7403 5000 8801 ENTER 54 19378230 ENTER 3 Press 1 to confirm the data and to conti...

Page 158: ...and to continue 4 The Flash Program updates the SPI BIOS automatically powers down for about 20 seconds and then reboots the terminal 5 After a few seconds the terminal reboots again 6 As the terminal reboots select the boot media again F8 if necessary to have the terminal boot from the SPI BIOS media 7 Let the terminal boot from Option 1 default The Manageability Engine ME is programmed at this t...

Page 159: ... ENTER 54 19378230 ENTER 3 Press 1 to confirm the data and to continue 4 The Flash Program updates the SPI BIOS and automatically reboots the terminal Option 6 Update SPI and BIOS Default Serial Model Class information This option is for Service Personnel only It updates the SPI and BIOS but leaves the Class Model Serial fields empty erased The DMI information is then entered when the board is ins...

Page 160: ...lways prompts for Serial Model Class 5 Update of BIOS only Always prompts for Serial Model Class For Service Personnel Only 6 Update of SPI and BIOS Reset to Default Serial Model Class information 3 When prompted for the DMI information enter Ctrl c to exit the utility 4 At the DOS prompt enter the following command fpt u n HostMacAdd v 0x123456789012 where the number at the end is the terminal MA...

Page 161: ......

Page 162: ......

Page 163: ...o change field values To view help information on the possible selections for the highlighted item press F1 To save the changes move the cursor to the Exit Menu select either Save Changes Exit or Save Changes and press Enter Restoring Factory Settings To reset all values to their default settings for the current screen press F9 The terminal automatically loads the BIOS default values To reset all ...

Page 164: ...Bit Compatibility Enabled Intel R SpeedStep tm tech Enabled Intel R C STATE tech Enabled Spread Spectrum Enabled IDE Configuration Mirrored IDER Configuration Enabled Configure SATA 1 as RAID Hot Plug Enabled Hard Disk Write Protect Disabled IDE Detect time Out Sec 35 ATA PI 80Pin Cable Detection Host Device SuperIO Configuration Serial Port A Address 3F8 IRQ4 Serial Port B Address 2F8 IRQ3 Serial...

Page 165: ...dvanced ACPI Configuration ACPI Version Features ACPI v3 0 ACPI APIC support Enabled AMI OEMB table Enabled Headless mode Disabled ACPI S5 Shutdown Enabled Chipset ACPI Configuration Energy Lake Feature Disabled APIC ACPI SCI IRQ Disabled UB Device Wakeup From S3 S4 Enabled High Performance Event Timer Enabled HPET Memory Address FED00000h AHCI Settings AHCI BIOS Support Enabled AHCI CD DVD Boot T...

Page 166: ... SATA Port5 Auto S M A R T Enabled ASF Configuration ASF Support Enabled Event Log Configuration View Event Log Mark all event as read Clear Event Log Intel AMT Configuration Intel AMT Support Disabled PCI Express Configuration Active State Power Management Disabled Remote Access Configuration Remote Access Disabled Trusted Computing TCG TPM Support Yes Execute TPM Command Enabled TPM Enable Disab...

Page 167: ...Timer 64 Allocate IRQ to PCI VGA Yes Palette Snooping Disabled PCI IDE BusMaster Disabled OffBoard PCI IDE Card Auto IRQ3 Available IRQ4 Available IRQ5 Available IRQ7 Available IRQ9 Available IRQ10 Available IRQ11 Available IRQ14 Available IRQ15 Available DMA Channel 0 Available DMA Channel 1 Available DMA Channel 3 Available DMA Channel 5 Available DMA Channel 6 Available DMA Channel 7 Available ...

Page 168: ...ed Wait For F1 If Error Disabled Hit DEL Message Display Enabled Interrupt 19 Capture Disabled Boot Type Cold Boot Boot Order Defaults LAN First BBS PopUp Menu Enabled Power Button Override Enabled Boot Device Priority 1st Boot Device Network IBA GE Slo 2nd Boot Device HPM 1 10 14 56 Hidden Partition Manager 3rd Boot Device CD DVD P1 DV 28S V 4th Boot Device RAID ST380215AS Hard Drive ...

Page 169: ...Virus Protection Disabled Chipset Menu NorthBridge Configuration Memory Hole Disabled Boots Graphic adapter Priority PEG PCI Internal Graphics Mode Select Enabled 32MB Max TOLUD 3G Bytes Gfx Low Power Mode Enabled PEG Port configuration PEG Port Auto Video Function Configuration DUMT Mode Select DUMT Mode DUMT FIXED Memory 256MB PAVP Mode Disabled Boot Display Device VBIOS Default Flat Panel Type ...

Page 170: ... to 5 seconds Restore on AC Power Loss Last State PCIE Ports Configuration PCIE Port 0 Enabled PCIE Port 1 Enabled PCIE Port 2 Enabled PCIE Port 3 Enabled PCIE Port 4 Enabled PCIE High Priority Port Disabled PCIE Port 0 IOxAPIC Enable Disabled PCIE Port 1 IOxAPIC Enable Disabled PCIE Port 2 IOxAPIC Enable Disabled PCIE Port 3 IOxAPIC Enable Disabled PCIE Port 4 IOxAPIC Enable Disabled PCIE Port 5 ...

Page 171: ... E Enabled USB Port F Enabled USB Port G Enabled USB Port H Enabled USB Port I Enabled USB Port J Enabled USB Port K Enabled USB Port L Enabled Me Subsystem Configuration ME HECI Configuration ME HECI Enabled ME IDER Enabled ME KT Enabled ...

Page 172: ...15 10 Chapter 15 BIOS Settings ...

Page 173: ... interface This is done by flashing new firmware to the MSR device MagTek Configuration To configure for MagTek emulation a two step process is required Step 1 Use the ROM Flasher utility to flash the MSR to the MagTek emulation firmware msr_SANKYO_USBWedge_v002 fif Step 2 To allow the data from the MSR to arrive in the keyboard stream use the ROM Flasher utility to convert to USB HID Keyboard mod...

Page 174: ...g process Step 1 To convert the MSR back to USB HID MSR mode use the ROM Flasher utility to flash the file SANKYO_USBWedge_KeyboardOff fop Step 2 To flash the MSR back to the standard firmware use the ROM Flasher utility to flash the file msr_SANKYO_USBWedgetoOriginal fif Typically this mode is used with NCR UPOS DO NOT USE because in this mode Track 3 data is suppressed NCR UPOS is not limited to...

Page 175: ...e used by the MSR It is available on the NCR web site at the following link http www5 ncr com support support_drivers_patches asp Class External Peripherals Display 5954 display To install the utility a Extract the contents of the ROM Flasher Zip file onto your system Example C 7403MSR b Run Install bat to register the NCR USB HID Firmware Control DLL c Copy the NCR MSR Firmware files into the dir...

Page 176: ...ng that the NCR MSR and USB Human Interface Device features have been installed At this point the MSR firmware has been updated but the USB Mode has not been modified 6 Select the Browse button 7 In the Files of Type pull down menu select All Files 8 Navigate to the USB HID operational mode file SANKYO_USBWedge_KeyboardOn fop 9 Select Open You should see a Waiting for reenumeration message while t...

Page 177: ...essage while the system waits for the USB HID mode to update The system should indicate that the Device was updated successfully The data from subsequent card swipes should now appear as USB HID MSR reports Reverting to the Standard USB HID MSR Firmware To revert to the original default USB HID MSR firmware use the NCR ROM Flasher utility to perform the change 6 Select the Browse button and naviga...

Page 178: ...16 6 Chapter 16 Converting the MSR to MagTek Emulation Mode ...

Page 179: ...ta 32 K VGA Data 64 K FFFF 000F E400 0000 E000 0000 CF80 0000 C000 0000 B800 0000 B000 0000 A000 0000 0000 0000 ACPI BIOS 6 2 3 0 Conventional Memory 640 K D680 0000 D480 0000 Monochrome Text Mode Video Data 32 K RAID Option ROM 20 K PXE Option ROM Free Space DOS Considerations EMM386 must be configured with the correct parameters based on the BIOS Memory Map A ...

Page 180: ...A 2 Appendix A Memory Map ...

Page 181: ...Q Priority 1 Reserved 1 3 COM B 2F8 8 4 COM A 3F8 9 5 10 6 COM E 2E0 11 7 12 8 Real Time Clock 13 9 14 10 COM D 2E8 15 11 COM C 3E8 3 12 Available PS 2 Mouse 4 13 Co CPU 5 14 IDE 1 IDE Mode only 6 15 IDE 2 IDE Mode only 7 PCI Devices Require 1 IRQ each Video USB1 USB2 USB3 EHCI LAN Audio Touch B ...

Page 182: ...B 2 Appendix B IRQ Settings ...

Page 183: ... on the same hardware especially with multiple processors or hyper threaded processors like Core 2 Duo Windows Media Audio 9 Professional provides a full set of features for High Definition HD audio such as for content that has more than stereo channels 48 kHz audio or 16 bits of resolution Although its minimum bit rate of 128 Kbps is not best for many web applications it is fine for HD This codec...

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