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User Guide V01.06
Troubleshooting
Orderman GmbH (Part of NCR Corporation)
51
17
Troubleshooting
Error
Possible cause
Possible solution
Handheld does not charge
Oxidized charging contacts
Handheld needs to be repaired*
Dirty charging contacts
Clean with a dry cloth
No power supply
Check the power supply to the
service station or multi service station
and power pack
Battery is defective
Battery needs to be replaced
Battery not charging
(In the fast-charging slot)
Oxidized charging contacts
Handheld needs to be repaired*
Dirty charging contacts
Clean with a dry cloth
No power supply
Check the power supply to the
service station or multi service station
and power pack
Battery lock dirty
Clean the lock
Battery lock is defective
Handheld needs to be repaired*
Spring contacts are defective
Handheld needs to be repaired*
Battery is defective
Battery needs to be replaced
Handheld does not start
Batteries are empty
Charge the battery
Battery is not inserted correctly
Insert the battery correctly
Battery is defective
Replace battery
Handheld defective
Handheld needs to be repaired*
POS application does not start
No connection to the host
system
Check network connection
Process (application) hangs up
Shut down and restart your handheld
Automatic backlight too dark/light
Dirty lens on the ambient light
sensor
Clean the display with a soft cloth.
No network connection to
service station or multi service
station
(Network status LED on the
service station or multi service
station does not light up)
Network cable not plugged in
Insert the network cable
No power to the service station
or multi service station
Connect the power
(Power LED on the service station or
multi service station has to light up)
Network components (switch) is
not turned on
Switch on network components
*The handheld may only be repaired by trained service technicians.
