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Navoto GSM Gateway

32

Copyright © 2011, Navoto. All Rights Reserved.
http://www.navoto.com

IVR (Interactive Voice Response) Settings

Interactive Voice Response (IVR) is a technology that allows a computer to interact with
humans through the use of Voice and DTMF keypad (touch tone phone) inputs. When you
get a call to your GSM/PBX phone extension line/Skype interface and the IVR mode is
turned on then the call will be answered with a welcome message such as “welcome to
Navoto, please press 1 for Andy, 2 for Jessica or 3 for a company directory”. For every
number option offered (DTMF), you need to configure what the software should do. To
configure IVR:

1. Click the

Add

button

to add new IVR profile name.

2. Enter a name in the IVR profile field.

3. Right click on the IVR name and select

Edit

(you can also rename or delete the IVR

in this step).

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Summary of Contents for GSM Gateway

Page 1: ...Navoto GSM Gateway User Manual Paldi 11 Rehovot 76248 Israel 972 89316516 support navoto com http navoto com ...

Page 2: ...allation 8 Configuring Navoto 11 Installation and Configuration Trouble Shooting 13 Receiving Calls 15 Making Calls 15 Configure Speed Dial Numbers 16 About Modes Profiles 17 Configuring Modes 18 Events 22 ToolBar 23 Change Mode 23 Add Phone Number 23 Add Call Back Call Through 24 Send SMS 25 Options 26 General Settings 26 Voicemail Settings 27 Recording Calls Settings 29 Voice Message Settings 30...

Page 3: ...dNumber 39 Default SMS Service 41 Scheduler 42 Advanced Settings 44 Navigating the Menu Bar 47 File 47 View 47 Contact 47 Tools 47 Help 47 Software Removal 48 Standards and Specifications 49 General 49 Environmental 49 Physical Power 49 Power for GSM connection 49 LED Indicators 49 Dimensions Weight 49 ...

Page 4: ...1 8 GHz or faster 3 2 GB RAM 4 CD ROM drive Figure 1 5 Available USB Port Type A interface 1 0 1 1 2 0 Figure 2 6 Available hard drive space 128 MB minimum note space required for your Navoto software will vary based on your Skype contact list size and usage For example if you record calls required space will be higher 7 Latest Skype version installed download from www skype com 8 Internet high sp...

Page 5: ...rough your mobile phone and PBX phone extension line when any of your contacts call you on Skype Simply attach Navoto GSM Gateway to your PBX phone extension line and or PC and insert your GSM card into the SIM card slot Bypass expensive roaming while traveling All incoming calls SMS sent to your original SIM card forwarded thru SkypeOut to your travel number Forward Incoming Skype calls Forward a...

Page 6: ...ine using the provided RJ11 cable 3 Insert the SIM into the Navoto GSM Gateway 4 Connect antenna to the antenna socket 5 Plug the Navoto GSM Gateway into the electric outlet 6 Connect the Navoto GSM Gateway to the computer with the USB cable The computer should discover the new hardware device There is no need for additional drivers the Generic USB Audio Device is compatible with Windows Be patien...

Page 7: ...Navoto GSM Gateway 7 Copyright 2011 Navoto All Rights Reserved http www navoto com Assembly Diagram ...

Page 8: ...ile to your desktop Then double click the Navoto setup software icon 3 Click the Next button 4 Please carefully read the Navoto License Agreement and if you agree with the terms please mark the I accept the agreement option and click the Next button 5 The Select Destination Location screen displays giving you the option to install in the default location or Browse to select a different location on...

Page 9: ...aunch icons and installation of Navoto s Secure Email and Windows WMA Converter software Check the desired boxes and click the Next button Navoto s Secure Email client is a separate software application that provides you with the ability to send voicemail and incoming SMS messages and other options you choose to the email address most convenient for you Microsoft WMA Convertor software converts vo...

Page 10: ...If you selected the option in step 7 to install Microsoft WMA Convertor the Microsoft Media Encoder screen will display during the Navoto installation Please click the Next button to install this external software 10 When the Completing the Navoto Setup Wizard screen displays check the Launch Navoto box and click the Finish button to run the software ...

Page 11: ... to approve the connection between the two applications please select Allow access Important If you choose Deny access then Navoto will not be able to log into Skype and your ability to make or receive Skype calls or any other Skype feature will be blocked 3 Once the Navoto software finishes launching the process can take a few minutes especially if you have a long contact list please be patient c...

Page 12: ... Rights Reserved http www navoto com 4 Next Navoto goes through its registration process with your mobile operator company this process can take a few minutes as well After 60 120 seconds the Navoto GSM Gateway will log into your local GSM provider ...

Page 13: ...nfirm you can see in the Navoto software the list of your Skype contacts this will indicate that the two software applications are connected GSM Network in the green window you should be able to see your GSM network name and the reception percentage If No SIM Card is displayed the SIM card is not inserted properly please remove and reinsert the card If No Power is displayed the power adapter is no...

Page 14: ...f the Line is properly connected then you will see this symbol If the Line is not properly connected then you will see this symbol Once you have confirmed that Navoto is properly connected to Skype your GSM network and PBX phone extension line you are ready to confirm that you are able to receive incoming calls ...

Page 15: ...etwork and Skype 1 Call through PBX Phone Extension Line Pick up the phone handset and once you hear the dial tone dial normally i e if you usually need to add a prefix number to dial out through your PBX like 9 then it will be the same 2 Call through the GSM interface Pick up the handset and once you hear a dial tone press and the number as you normally dial it from your mobile phone For example ...

Page 16: ... click on the contact name and select Edit Speed Dial 2 Enter the speed dial number you wish to use and press the Enter key to save Note the system default allows the use of numbers 01 99 2 digits You can modify this to create speed dial numbers that are 1 2 3 or 4 digits up to 9999 To do so navigate to Options Advanced ...

Page 17: ...X phone extension line The system allows you to add more custom modes and name them as you wish for example you can add in a meeting mode and configure incoming calls from any interface Skype GSM network and PBX phone extension line to be transferred to voicemail You can choose what mode will be in use at particular moment by double clicking on the mode name you wish to activate You can also selec...

Page 18: ...o GSM Gateway 18 Copyright 2011 Navoto All Rights Reserved http www navoto com Configuring Modes 1 Right click the mode name you wish to configure and select Mode Properties The Configuration screen displays ...

Page 19: ... Note Line Undefined refers to the PBX phone extension line and Cellular Undefined refers to the GSM interface 4 Configure what will happen when an incoming call comes from this user interface PBX phone extension line or GSM Select Phone or IVR or Gateway If Phone a In the When getting a call section click the Ring option if you want the handset to ring or the Silence option if you don t want it t...

Page 20: ...ormation 5 Check the Record voice box if you want to record incoming or outgoing calls matching this Mode Click the Events tab and double click on the call Event to play back a recorded message A pop up window player will open and play your message Right click on an Event select Properties and then select Save the Voice in order to save a message 6 Enter the auto reply message you want Skype conta...

Page 21: ...3456789 To forward incoming chat messages as Email to another destination check the box and enter the email address example info navoto com Note this option is not available if you selected Line Undefined or Cellular Undefined 8 Click the Save button to save the new settings for this mode Note On the Navoto Mode Home Properties screen you should now see the new mode you created along with an assig...

Page 22: ...SM interface incoming call Skype recorded incoming call GSM interface recorded incoming call Skype outgoing call GSM interface missed incoming call Skype recorded outgoing call GSM interface outgoing call PBX phone incoming call GSM interface recorded outgoing call PBX phone recorded incoming call Voicemail PBX phone missed incoming call Voicemail sent to Email PBX phone recorded outgoing call Out...

Page 23: ...voto functions Change Mode Add Phone Number Add Call Back Call Through Send SMS Options Change Mode Click the Change Mode button to quickly access the tab to switch to a different mode e g from Home to Away Add Phone Number Click the Add Phone Number button to add new phone contact Once you add the new phone number it will be in the Contact list and you can set the desired mode properties ...

Page 24: ...ing you with a dial tone Then you can call your Skype friends exactly as if you are in your own office Call Back add the number that you are calling from and the number you want the Navoto Gateway to call you back at Select whether the Call Back should be from the GSM interface or the PBX phone extension interface When you call from this number to the GSM SIM number inserted in the Navoto Gateway ...

Page 25: ...tton and the Send an SMS window pops up 1 Click the Add button to add the number you wish to send your SMS to 2 Enter the content of the message in the Message window 3 In the pull down menu select an option to either Send an SMS using SkypeOut or with the SIM inserted in the Navoto Gateway 4 Click the Send button ...

Page 26: ...ings General Settings 1 Check the Start Navoto when starting Windows box if desired 2 Select the desired Auto switch Skype option This enables you during a call with the Skype GSM PBX phone extension line interface to change the Skype status e g when you are on a GSM call you can change the Skype status to Do not disturb Invisible etc 3 Click the Save button ...

Page 27: ...limit in order to prevent user error from filling your storage space e g if a caller doesn t disconnect properly the message could be hours long 2 Click the Recording button to record your voice message The Recorded Messages screen displays 3 Click the Record New Message button Note you can record your message from your PC microphone or your connected analog phone 4 Enter a descriptive name in the...

Page 28: ...an click the green play arrow to listen to it If you re not happy with the message click the REC button again and record a new message 8 When finished click the Save button 9 Back on the Voicemail Settings screen click the Email button to configure the email address you want to send your incoming voice messages to 10 Check the Enable box and enter your email address in the Send voicemail to field ...

Page 29: ...e extension line calls must be enabled in Mode Properties 1 Select the desired option in the Enable recording Skype calls Recording Method pull down menu All Skype calls Incoming Skype calls Outgoing Skype calls Manual 2 Select the desired option in the Recording of pull down menu 3 Enter the minimum in Min Call Length field in seconds 4 Enter the maximum number of calls you want saved in the Save...

Page 30: ...ot Connected if you try calling through your PBX phone extension line when the line is not connected to your hardware or the line has a problem then this message is played No SIM Card if you try calling through the GSM interface and there is no SIM card or the SIM card isn t properly inserted this message is played Follow me if you have turned call following on for incoming Skype GSM or PBX phone ...

Page 31: ... away and forwarding your calls in which case they may become impatient and disconnect the call before it has been forwarded to you You can replace the pre recorded messages with your personal message by clicking the Record button If using a phone to record your message the phone will ring pick up the receiver and record your message When finished disconnect the call After recording the message yo...

Page 32: ...GSM PBX phone extension line Skype interface and the IVR mode is turned on then the call will be answered with a welcome message such as welcome to Navoto please press 1 for Andy 2 for Jessica or 3 for a company directory For every number option offered DTMF you need to configure what the software should do To configure IVR 1 Click the Add button to add new IVR profile name 2 Enter a name in the I...

Page 33: ...lowing messages Guide message this message is played when a call comes in to the GSM PBX phone extension line Skype interface Error message this message is played if someone presses a number option that does not exist on the list Confirm message this message is played when someone selects a correct number from the list and is waiting for the call to be forwarded to the proper extension as has been...

Page 34: ... be played Phone Extension a Check the box to enable b Select DTMF number e g 0 thru 9 that activates this process When you call into the IVR and press this number the message will be played Replay a Check the box to enable b Select DTMF number e g 0 thru 9 that activates this process When you call into the IVR and press this number the Guide message will be played again 7 Click the Add button to ...

Page 35: ...ll forwarded to enter the number as you dial it normally from your PBX phone extension line interface Skype then enter the Skype name or SkypeOut number you want the call forwarded to enter SkypeOut number in this format and the number example 44123456789 Select Go to IVR in the Type field if you want the system to jump to another IVR profile when the caller presses a specified DTMF and to play a ...

Page 36: ...nd then make local calls using your GSM or PBX phone extension line interface or call inside the PBX locally for free 1 Check the Enable Gateway Services box to enable 2 Enter a Password for system security 3 Select the Number of retries if wrong password is entered how many times you want to allow password entry errors when trying to connect to the Gateway s administrative access 4 Click the Reco...

Page 37: ...to All Rights Reserved http www navoto com Email Settings Some of Navoto s features require an email box in order to send your voicemails incoming chat incoming SMS messages etc Enter the email settings that your email service has provided you ...

Page 38: ... and will be back at office on Monday SMS Gateway If desired check the box beside Enable SMS gateway in order for you to send commands that Navoto will respond to The SMS gateway feature allows you to send SMS to the SIM in your Navoto Gateway with special commands that ask the Navoto Gateway to call you back from the Skype interface to the number you send the SMS from and once you answer Navoto w...

Page 39: ... I am sending the SMS from mobile number 4412345678 and this is the message callback 1234 0287654321 c By using this command Navoto will call back from SkypeOut to the mobile number 4412345678 When the call is answered Navoto will connect to 0287654321 using the PBX phone extension line interface GoldNumber If desired enter a GoldNumber to enable usage of an international SIM and Mode changes whil...

Page 40: ...ode e g goldnumber 1234 2 This command will change the goldnumber to 85212345678 c If you pre configured the Mode Away to follow your incoming GSM interface calls to the goldnumber then from this minute all your incoming calls will follow you to this new number Notice that the Mode Shortcut Code is 2 Away ...

Page 41: ... com Default SMS Service Select a Default SMS Service this determines the default SMS service provider the inserted SIM or the SkypeOut If you request the software to follow incoming chat as SMS or another function that uses SMS the Navoto software will use the default SMS service ...

Page 42: ...lecting dates and times 1 Click the Add button to create a new schedule profile 2 Enter a Schedule Name 3 Check the Enable scheduler in the mode box and select the desired option from the pull down menu 4 Check the boxes beside the days you want this schedule enabled 5 Select the Start and End times of this Schedule profile 6 Click the Save button ...

Page 43: ...Navoto GSM Gateway 43 Copyright 2011 Navoto All Rights Reserved http www navoto com Repeat this process for additional and varying schedules ...

Page 44: ...meone calls to the PBX phone extension line interface or to the GSM SIM Card the call will be answered by one of two options o CID Caller ID if pre configured then you will receive a dial tone only if Navoto recognizes your Caller ID and if you are authorized through the Call Back or Call Through list settings o Everyone Navoto automatically opens the line to anyone that calls and provides a dial ...

Page 45: ...risk to a number by selecting from the pull down menu and entering the number in the box to the right of it SPD Digits select the maximum desired length of Speed Dial Digits For example if set at 1 you can assign speed dial numbers from 0 9 if 2 you can assign speed dial numbers from 0 99 and so on New Call Key when you use Call Back or Call Through at the end of the call you can dial a New Call K...

Page 46: ...ased on your PBX instructions o Flash Digit when you receive Call Back or Call Through from your PBX phone extension line and you choose to add another call on the same line in most PBX systems you need to press the key Refer to your PBX instructions and if you determine a different key must be pressed select it in this field o Flash Length determines the length of the tone of the Flash Digit sign...

Page 47: ... provides shortcuts for the following functions File Change Mode o Home o Away o Office o GoldNumber Close View View Toolbar View Tooltips View Cellular Panel Contact Add a Skype Contact Add a Phone Contact Add a CallBack CallThrough Contact Tools Send SMS Languages Options Help Get Help Answers and Support About Navoto ...

Page 48: ...oftware Removal 1 To remove the software you have two choices Navigate to Control Panel Add or Remove Programs select Navoto and click the Remove button Click the to Start button and select All Programs Navoto Uninstall Navoto 2 Then click the Yes button and the software will be removed ...

Page 49: ...midity 10 90 Operating Temperature 0 55 Physical Power USB Input Voltage 5VDC 5 Max Current 280mA Max Power 1 4W Power for GSM connection Switch Power Supply Input 100 240V 50 60Hz 0 5A Output 5V 1 0A Max LED Indicators Power IDLE modePick up Hang up hand set in a call Searching Mobile operator Dimensions Weight Package Length 9 45 in 24 cm Width 8 27 in 21 cm Height 1 97 in 5 cm Weight 1 8 lb 0 8...

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