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the sky. That is only possible if there are enough good signals of satellites
available. Even with a bright blue sky the signals of the satellites can be so
distorted because of electro-magnetic disturbance so that it cannot be used
as Signals for the receiver. This is not due to the receiver but due to the
physical basic law of the electro-magnetic radiation. Switch off the BT-399
and try later again. Try to find a location which is not near to a house wall.
There can be also reflections which can disturb the reception.
7.5
. If you use the BT-399 for the first time, the first Satfix can take up to 30min.
The same can happen when you use the receiver on another continent.
7.6
. The BT-399 got wet. Do not connect the receiver to the charger. Thus it will
be definitely and not reparable destroyed. Please send the receiver with
statement „Water damage“ to our support. The Support will open and dry it
and test the function again.
7.7
. You used the BT-399 with a wrong charger. In this case only the Navilock
Repair Center as well can identify the damage and give a cost estimate.
Please send the device franked and state as error description „KVA – falsche
Stromversorgung“.
The Navilock Repair Center aims to be as fair as possible. So we kindly ask you
to give a true error description. The error analysis helps to find out if there was a
water damage, interference by a third party, a fall, overvoltage or wrong handling.
Often malfunctions are caused by minor errors. It is not always necessary to
immediately replace a product, because this will not correct a malfunction that is
not caused by the GPS hardware.
Before contacting your dealer, please contact Navilock support. This will
provide you with help in a fast and easy manner, and help avoid unnecessary
replacement.
In such cases, describe the malfunction as accurately as possible in writing, add
the details for your device and the software you are using as well as operating
surrounding (Operating system, Servicepack version, CPU size and type,
memorysize, type of HDD and interface, etc. and send an email to support@
navilock.de.
