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20        Troubleshooting

5.2    Understanding Error Codes

When an error code appears on the front panel, refer to the following chart for a definition and possible remedy for the situation.

Error Code

Reason

Self-diagnostic/Action

E001

Heat exchanger over temperature

Auto reset/Manual reset/Power On reset

E003

Ignition failure

Manual reset/Power On reset

E004

False flame detection

Auto reset

E012

Flame loss

Manual reset/Power On reset

E016

Heat exchanger overheat

Manual reset/Power On reset

E030

Abnormal operation: exhaust temperature

Auto reset/Manual reset/Power On reset

E046

Abnormal operation: heat exchanger overheating sensor

Auto reset

E047

Abnormal operation: exhaust thermostat

Auto reset/Manual reset/Power On reset

E060

Abnormal operation: dual venturi

Alarm

E109

Abnormal operation: fan motor

Manual reset/Power On reset

E110

Exhaust vent closed

Manual reset/Power On reset

E205

Abnormal operation: heating supply thermistor

Auto reset

E218

Abnormal operation: heating return thermistor

Alarm

E271

Temperature differential limit

Alarm

E278

Abnormal operation: system supply thermistor

Alarm

E279

Abnormal operation: system return thermistor

Alarm

E291

Supply/Return inversion limit

Manual reset/Power On reset

E302

Low water pressure

Manual reset

E352

High water pressure

Auto reset

E353

Abnormal operation: water pressure sensor

Auto reset

E515

Abnormal operation: PCB component

Alarm/Manual reset/Power On reset

E517

Abnormal operation: DIP switch setting (PCB)

Manual reset/Power On reset

E594

Abnormal operation: EEPROM (PCB)

Alarm

E615

Abnormal operation: MCU

Alarm/Auto reset/Manual reset/Power On 
reset

E740

Abnormal operation: outdoor temperature sensor

Alarm

E777

Abnormal operation: LWCO limit (external device)

Auto reset

E782

Abnormal operation: boiler communication

Alarm

E784

Abnormal operation: zone controller communication (external device)

Alarm

If these remedies do not resolve the problem, contact Technical Support at 1-800-519-8794.

Summary of Contents for NHB-110

Page 1: ...nce Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your...

Page 2: ...oiler On or Off 8 3 2 Adjusting the Temperature 8 3 3 Viewing Basic Information 9 3 4 Resetting the Boiler 10 4 Maintaining the Boiler 11 4 1 Cleaning the Boiler 11 4 2 Draining the Boiler 11 4 3 Clea...

Page 3: ...pplier call the fire department Do not return to your home until authorized by your gas supplier or the fire department C Do not use this appliance if any part has been under water Immediately call a...

Page 4: ...shut off turn off the manual gas valve to the appliance WARNING Shut off the gas supply if the boiler is damaged Have your installer or plumber show you the location of the gas shut off valve and dem...

Page 5: ...e temperature and if necessary initiates a safety heating cycle to prevent internal equipment damage due to freezing temperatures Short Circuit Protection Any short circuit occurring in the boiler s e...

Page 6: ...peration Refer to the following table for detailed information a Space heating mode f S Supply water control Indicates space heating mode operation Indicates supply water control status b Error g R Re...

Page 7: ...ler s operation such as space heating and DHW supply temperatures Refer to the following table for detailed information k Diagnostics button n Up button For installers only Increases the temperature l...

Page 8: ...fault space heating return water temperature range is 86 F 30 C Absolute MIN to 149 F 65 C Absolute MAX You can adjust the temperature range in the parameter settings menu The boiler will retain your...

Page 9: ...Low mass radiant 5 High mass radiant 6 Radiator 7 Custom set by installer 3 2 2 Adjusting the DHW Indirect Supply Temperature To adjust the water temperature 1 Press the Mode button twice The DHW mod...

Page 10: ...ooting section of this manual or contact Technical Support at 1 800 519 8794 Display Description psi O R S R Pri Boost interval time set by installer psi O R S R Pri Space heating water pressure in PS...

Page 11: ...e resistant but it is not waterproof Keep it as dry as possible 4 2 Draining the Boiler You will need to drain the boiler before performing maintenance tasks such as to prevent the boiler from freezin...

Page 12: ...clean the air intake filter every 3 4 months To clean the air intake filter 1 Press the Power button on the front panel to turn off the boiler MODE 2 Disconnect the power supply to the boiler 3 Remov...

Page 13: ...of the boiler 6 Remove the filter from the plastic assembly Dust and rinse it with clean running water 7 Allow the filter to dry completely 8 Place the filter assembly back into the boiler and secure...

Page 14: ...freezing The installer is responsible for ensuring that there is sufficient make up air to avoid such a situation and the owner is responsible for ensuring that protection against freezing is maintain...

Page 15: ...e service and maintenance could result in damage to the boiler or system Failure to follow the directions in this manual and component literature could result in severe personal injury death or substa...

Page 16: ...ts over time rendering the valve inoperative Such conditions are not detectable unless the valve and its components are physically removed and inspected This inspection must only be conducted by a plu...

Page 17: ...r is clean Review with the Owner 1 Review the User s Information Manual with the owner 2 Emphasize the need to perform the maintenance schedule 3 Remind the owner of the need to call a licensed contra...

Page 18: ...inutes d Close the B valve and open the D valve 11 Disconnect all tubes and valves 12 Reconnect the power supply to the boiler 13 Press the Power button on the front panel to turn on the boiler To flu...

Page 19: ...the system in stand by Make sure the power is on and plugged into the outlet with the correct voltage Press the Power button and raise the setting temperature Make sure the boiler is turned on Is the...

Page 20: ...On reset E205 Abnormal operation heating supply thermistor Auto reset E218 Abnormal operation heating return thermistor Alarm E271 Temperature differential limit Alarm E278 Abnormal operation system...

Page 21: ...uct If the original installer cannot be identified the end user or homeowner may contact Navien s Technical Administration Department at 800 519 8794 Proof of purchase is required to obtain warranty s...

Page 22: ...F NAVIEN HAD OR SHOULD HAVE HAD ANY KNOWLEDGE ACTUAL OR CONSTRUCTIVE OF THE POSSIBILITY OF SUCH DAMAGES Warranty Exclusions Navien s Limited Warranty shall be void in the event of an occurrence of any...

Page 23: ...Memo...

Page 24: ...er Contact a licensed professional for the affected system for example a plumber or electrician When you contact Technical Support please have the following information at hand Model number Serial num...

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