TROUBLESHOOTING
Problem
Possible cause
Solution
Device fails to start
The battery is low.
Massage nodes rotating at
reduced speed.
The load on the massage
heads is excessive.
Reduce load and try again.
Device has been in use for 15
mins. Auto shut-off function is
activated.
Over-heat protection function is
activated. Device is switched off
for your safety.
Check if device has been used
for more than 15mins.
Jerky motion of massage
nodes/vibrations from device
Infra-red lights are on but no
motion from massage nodes
Excessive pressure may have
been applied onto the device.
The device is not properly
plugged.
Reduce the load and try again.
Device may be jammed.
Please charge the unit.
Let device rest for 15mins before
continuing.
Device may require longer time
to cool in warmer
environments.
Check if adapter is properly
plugged into socket and
adapter output is connected to
device power inlet wire.
Let device rest for 15mins
before continuing. Device may
require longer time to cool in
warmer environments.
Please rest the unit for 15- 30
mins before restarting.
Remove pressure / load from
the device and press the ON/OFF
button to try again.
Device switches off
suddenly
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