KOMPLETE AUDIO 6 – Manual – 51
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• As any other USB device, the driver installs exactly for one USB port. If you connect
the KOMPLETE AUDIO 6 to another port, a standard Windows dialog opens in which
you can install the driver to that port. If you have previously installed the driver on your
computer once, Windows will find the right drivers itself once that you start the driver
installation procedure.
• If you do not know whether drivers were installed correctly, it is advisable to start the
setup program of the KOMPLETE AUDIO 6 again (see chapter 3). If the setup program
states that it will first uninstall the drivers, you already have installed the drivers on
your computer. In this case you can connect the device to any other USB port and
Windows will find the right driver when installing the KOMPLETE AUDIO 6 on another
USB port.
Mac OS X
On Mac OS X, open the System Preferences; with the device connected and the driver in-
stalled, the KOMPLETE AUDIO 6 icon should be listed in the
Other
section.
• If the icon is missing here, the driver is probably not installed.
• If the driver is not installed, you can install it as described in chapter 3.
• If the device is not recognized, check your USB 2.0 connection as described in chapter 8.3.
8.3
USB Troubleshooting
If you experience problems caused by the USB connection between the KOMPLETE AU-
DIO 6 and your computer, check the following chapters first; several possible sources for
USB issues are covered here.
8.3.1 USB 2.0 required
The KOMPLETE AUDIO 6 is a USB 2.0 interface and will not work at all on a USB 1.0/1.1
port. In addition, although the minimum power specified for a USB 2.0 port is 500 mA,
we have seen a few cases where the USB 2.0 ports on certain computers do not meet the
minimum requirements. In this case, you may see a message saying that there is not enough
power available to operate your device and you may encounter crackling/popping sounds, or
the device may fail to operate altogether.
8.3.2 Try another USB cable
A bad USB cable can be responsible for audio dropouts and other connectivity problems. It
is recommended you change out the cable if you experience difficulties. Also, make sure to
use a cable bearing the official USB logo.
Summary of Contents for Komplete Audio 6
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