50 – KOMPLETE AUDIO 6 – Manual
8
Troubleshooting
The
information provided in this chapter should help you to solve most of the problems you
may encounter while you are using the KOMPLETE AUDIO 6.
8.1
Solving Hardware-related Problems
All Native Instruments products are extensively tested in real life situations during the de-
velopment phase. However, if you encounter any problems with your hardware, please check
the following points:
• Verify that you have installed the latest driver and the latest software update. Check
the Native Instruments website for further information.
• Make sure the KOMPLETE AUDIO 6 interface is connected to a USB 2.0 port on your
computer (see also 8.3).
• Make sure the KOMPLETE AUDIO 6 is connected directly to a USB port of the com-
puter and not through a USB hub (see also 8.3).
• Try changing out the USB cable (see also 8.3).
• Disconnect all other USB devices from the computer (except keyboard/mouse).
• Try using another USB port on your computer (see also 8.3).
If none of these tips help, please contact our Technical Support team. The contact informa-
tion is available under the following URL:
http://www.native-instruments.com/contactinfo
. In
case the KOMPLETE AUDIO 6 needs to be returned, the Technical Support team at Native
Instruments will assign you an
RA
(
Return Authorization
) number, which is required to handle
your return. Packages returned without this RA number will not be correctly identified and
as such might not be processed properly.
8.2
How to Check Whether the KOMPLETE AUDIO 6 Drivers are
Installed Correctly
Windows
Open
Start > All Programs > Native Instruments > KOMPLETE AUDIO 6 Driver
. There you
will find the helper application Control Panel. Make sure that the device is connected to the
computer and open the Control Panel. If all the drop-down menus are grayed out (i.e., there
are no presets in the preset drop-down list and no sample rate values to choose from) there
must be something wrong with the connection. If the
KOMPLETE AUDIO 6 Driver
entry in
the Native Instruments folder of the Start Menu is missing, the driver is most probably not
installed.
• If the driver is not installed, you can install it as described in chapter 3.
• If the driver is not recognized, check your USB 2.0 connection as described in chapter 8.3.
Summary of Contents for Komplete Audio 6
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