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8 Troubleshooting
Guide
8.1 Support information
Start the Bluetooth Profile Wizard and select the “About” option to display the current Bluetooth SW
and HW version installed on your local machine.
8.2 Installation
Problem: You cannot uninstall the old BlueCard installation, or you cannot install the new BlueCard
installation, because the installer says that some files are in use.
Solution: Remove the CF-card to unload the device driver, and run SppLoader until it says "Serial
Ports are disabled" (this is in order to free some DLL’s).
8.3 Dial-Up networking
Problem: When you try to connect from Internet Explorer, you immediately see "Failed ..."
Solution: Try resetting the PDA and make sure you get the message "SerialPorts are enabled" at
startup.
Problem: After approximately 10 seconds, after clicking Connect in Internet Explorer, you get "Failed
to open port..."
Solution: Either the CF card failed to initialize or the Bluetooth phone did not accept the connection.
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Try running the FileTransfer to verify that the CF card is working properly.
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Make sure the phone is on and within range.
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You may not be authenticated if the phone requires authentication. Turn off authentication or
Authenticate.
Problem: You get “No carrier” detected, and/or the phone disconnects after trying to connect from
Internet Explorer.
Solution:
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Does the phone have a valid data-com subscription?
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Either the phone's modem is not replying or you have dialed a bad phone-number. Try
restarting the phone, and check that the phone-number is correct. Also check the AT
commands in the additional init-string in the modem settings.
8.4 LAN Access
Problem: My device doesn’t connect to a Bluetooth LAN Access Point.
Solution: Check wether your Bluetooth CF Card is of revision R2 or R1. R2 is required to fully support
LAN Access.