NatComm CRU3 User Manual Download Page 3

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Page 3

Natcomm

PACKING LIST

Before commencing installation, please ensure the following items have been provided with your unit.

DESCRIPTION

QTY

CRU3 CALL RECORD Unit

CRS Voice Record Software CD

12VAC Plug Pack (Power supply)

Double adaptor unit

Plus :

Handset Connection Cables

Qty =

One round black cable with a white band on one end

One grey cable has a straight through connection

PC Connection Cable

Qty = 1

This cable has an AUDIO plug only and is used if with the Standard
CRU3 device that does not inject recording tones.

This cable connects CRU3 to the ’Line In’ (or Mic) facility of
your PC or Laptop Sound Card

Optional : PC Connection Cable with USB plug

This cable is supplied when the ‘Recording Tone Option is purchased

This cable has an AUDIO and a USB plug and is used when
you wish to inject Ca ll Recording Be ep tones.

This cable connects CRU3 to :

The ’Line In’ facility of your PC or Laptop Sound Card

A USB Port of your PC or Laptop

Summary of Contents for CRU3

Page 1: ...CRU3 Call Recording Unit For Technical Assistance call the Manufacturers direct Ph 800 530 8645 8AM 5PM West Coast Pacific Time NATCOMM USA LLC Responsable Supplier Code NC ...

Page 2: ...ing by a telephone company The Federal Communications Commission defines accepted forms of notification for telephone recording by telephone companies as Prior verbal oral or written notification of all parties to the telephone conversation Verbal oral notification before the recording is made This is the most commonly used type An audible beep tone repeated at regular intervals during the call CR...

Page 3: ...ough connection PC Connection Cable Qty 1 This cable has an AUDIO plug only and is used if with the Standard CRU3 device that does not inject recording tones This cable connects CRU3 to the Line In or Mic facility of your PC or Laptop Sound Card Optional PC Connection Cable with USB plug This cable is supplied when the Recording Tone Option is purchased This cable has an AUDIO and a USB plug and i...

Page 4: ...n be individually named auto named or stored by time and date in a nominated folder located on a local or networked drive Recorded calls are saved in MP3 format which minimizes memory usage and facilitates easy replay storage and email transfer Your MP3 Recordings can then be replayed through your normal PC Music Player emailed or archived to a permanent storage medium WINDOWS 7 8 or 10 USERS If y...

Page 5: ... the telephone call during recording then you will need to purchase the Optional Automatic Recording Tones facility with your CRU3 You will also need to have a SPARE USB port INSTALLATION OVERVIEW Note CRU3 should be installed before the CRS Software A Connect CRU3 to your Telephone Handset using the supplied double adaptor B Connect CRU3 to your PC or Laptop Sound Card using the supplied cable Yo...

Page 6: ...will need to do this if you cannot hear the other party in a call recording See details on page 15 5 Connect the other end of this cable to the port labelled HANDSET CONNECTION on your CRU3 B LAPTOP or PC CONNECTION 1 Connect the supplied PC cable to your PC as follows a The BLUE audio connector should plug into the LINE IN port of your sound card This is often color coded blue If there is no LINE...

Page 7: ...Page 7 Natcomm INSTALLATION DIAGRAMS CRU3 Standard Installation CRU3 Installation with Recording Tones option ...

Page 8: ...oth options selected as the program will then be loaded ready for use each time you start up your PC and also it will be available for opening from your desktop should you need to closeit 5 Follow the prompts until the installation is complete 6 Run the CRS program clicking the CRS icon on your desk top You will need to accept the license agreement to continue and the program will nowload 7 You mu...

Page 9: ...e STOP icon 12 Playback your Test Recording Using Windows Explorer or My Computer to navigate to your recording C Program Files RecordSoftware MP3Store if you are using Windows XP or earlier Or Navigate to your changed Save Folder including all users of Windows 7 or Later You will see a single MP3 file in this folder Double Click this file Your PC s Music Player will begin to open and then this re...

Page 10: ...appropriate balance between recording quality and memory used for your application The default setting is usually adequate for most users see pages 14 15 for further details PLAYING RECORDED CALLS After recording you can Play your recorded telephone calls by Using Windows Explorer or My Computer to navigate to the Recordings File Save folder MP3 Store Unless you have changed the Save folder alread...

Page 11: ...s XP or earlier Or An alternative Folder which has been set up after Installation of the CRS Software Required for users of Windows 7 or later When selecting the Auto Save Facility you have a choice of 1 Using Set File Name Once a file name is entered your subsequent stored files will increment by 1 Ie C Recorded Telephone Calls Jane Smith1 Mp3 C Recorded Telephone Calls Jane Smith2 Mp3 C Recorded...

Page 12: ...nt Note If you do not use the Auto Save facility then files will ONLY be saved by clicking the Save Icon displayed within the CRS menu You will then be prompted to save the file in a directory of your choice which will be used for future Manual File Saves Files saved in this manner can be saved in mp3 format or wav format Important Note In this mode the current call is held in temporary memory and...

Page 13: ...ith a sampling rate which produces GOOD quality for most TELEPHONE LINE applications and uses the least amount of memory Sampling Rate is a term which describes the frequency that a sampling of audio is taken during the record period and saved The more frequently this is done the higher the quality of the recording but the more memory used The DEFAULT SETTING for CRS is STANDARD QUALITY You will o...

Page 14: ... x86 RecordSoftware MP3Store when using Windows 7 8 or 10 This directory was set up on your PC s hard drive during installation of this software If you are using Windows 7 8 or 10 you must change the Destination Folder for your Recorded Calls to a folder outside of the C Program Files x86 path 1 Create a NEW Recordings save folder on your Local Drive or any Networked Drive For example C RecordSoft...

Page 15: ...ticked If you can only hear YOURSELF You need to exchange the telephone cable that connects into the HANDSET CONNECTION port of your CRU3 This is because there are TWO different wiring configurations used in curly cord handsets and the handset you are using uses the less common configuration One supplied cable is Black and has a white coded band on one end this is the normal cable The other does n...

Page 16: ...hrough your PC Speakers even when you are not recording Some Sound Cards may play your telephone conversation back through the PC speakers If this occurs you can prevent this by loading Windows Mixer and then selecting Select Mute on Line In or Select Mute on Volume If possible you should use Mute on Line In If you use Mute on Volume then you may have to DESELECT Mute whenever playing Audio files ...

Page 17: ...f MIC is used instead of Line In 4 Close Mixer Screen and return to Main Menu If you are still having AUDIO problems 1 Check that you have correctly followed all HARDWARE INSTALLATION instructions as detailed on page 6 2 Check that you have correctly followed all SOFTWARE INSTALLATION instructions as detailed on page 8 3 Check that your SOUND CARD is functioning CORRECTLY by playing a normal MP3 m...

Page 18: ...o your PC s SOUNDCARDand that the other end of this cable is correctly connected to the PC port of your CRU3 device Ensure that your CRS software has detected the correct COMport and that it is displayed on your CRS menu see page 8 FILES ARE RECORDED BUT ARE SILENT Ensure that you have correctly selected LINE IN or MIC as your input source see page 9 Move the REC slide bar on the CRS menu towards ...

Page 19: ...and you should purchase CRU3 with this extra charge option Once the alternative cable is connected to CRU3 and connected to a USB port then CRU3 will inject a Recording Tone into your telephone handset at intervals of 15 seconds whenever calls are being recorded A small slide switch located next to the power input is used to Enable or Disable these recording tones To ENABLE the injection of call r...

Page 20: ...date and a written statement about the nature of the problem The obligation is solely to repair or replace the product The warrantor is not liable for any incidental or consequential damages due to such defects This Warranty shall not apply to any unit which has been subject to alteration modification abuse negligence accident external voltage lightning surge or used in any manner contrary to thes...

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