Maintenance and Support
39
10.2
Possible irregularities
Error
Possible reason
Solution
Malfunction
of the
software
Effect of strong electromagnetic fields
(mobile phone, cordless telephones, or
another motor was not screened off
from the agitator)
Reset to factory settings
Menu SETUP: RESET
The product
is filled with
air bubbles
Some large air bubbles in the honey
cannot be completely removed
because the honey stream enters the
jar in concentric circles and includes
large air bubbles.
Place the driving module as far
down as possible, so that the
filling nozzle is very close to
the edge of the jar. Fill the
honey as liquid as possible
(warm).
Retract is too long, so that some air
bubbles are always sucked back into
the filling nozzle during retraction
(applies mainly to slightly viscous
honey)
Reduce draw back.
Rule of thumb:
2-3: slightly viscous, freshly
extracted honey
4-5: creamey honey
Leakages in the priming connections
Check the bolt connections,
seals and sensitive places at
the problem area before
applying with a honey coating
Pump motor
is turned on,
but does not
turn easily,
or does not
turn at all.
Fault
warning:
OVERPUMP
Blockage of the gears with hardened
honey or some other foreign object:
motor protection is activated.
Can happen after long filling breaks
(e.g. over night):
- honey is too cold
- honey has crystalized
Remove cause (clean machine,
place in warm room etc.).
Acknowledge with the
key
If there is a foreign object in the
pump head, the gears are blocked
(e.g. nuts)
Inaccuracies
when filling
Air pockets
See above
Product cannot flow through priming
hose and pipe bend fast enough
(especially a problem with rape
honey).
You can see this, when tiny vacuum
pockets are building up in the upper
part of the pump head (easily visible
through the transparent pump head
lid)
Use bigger priming hose-Ø and
pipe bend
Reduce viscosity of the
product (e.g. through raise of
temperature of the honey to
25 – 30 °C / 77 - 86 °F)
Keep the priming hose as short
as possible
Slow down motor speed to
approx. 40/min. That way the
machine is adjusted to the
rate of flow of the product
inside the hose
