W415-2172 / B / 08.10.18
EN
24
9.0 troubleshooting
SYMPTOM
PROBLEM
TEST SOLUTION
Dim or no flame /
Ember bed is not
glowing or dimming
LED’s are burnt out or
malfunctioning
Inspect the LED’s and replace them if necessary
No warm air coming
out of appliance
Room temperature is higher
than the appliance setting (if it
is set to room temperature)
Reset temperature setting
Heater is burnt out
Inspect the burner and heater assembly and replace it if
necessary
Appliance turns off
and will not turn on
Appliance has overheated
and safety thermal switch has
tripped
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
House circuit breaker has
tripped
Reset house circuit breaker
Appliance will not
come on when
Power button is
turned ON.
Appliance is not plugged into
an electrical outlet
Check plug and plug it in
Appliance has overheated
and safety thermal switch has
tripped
Circuit board is burnt out
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
Inspect the circuit board and replace it if necessary
Remote control
does not work
Low batteries
Replace batteries in remote control
Heater shuts off
automatically
Room is too warm
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will also
turn on automatically if the room temperature drops below the
pre-set temperature
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric apliance.
!
WARNING
