TROUBLESHOOTING
Problem
Probable causes
Solutions
Cloudy Water
Dirty filters.
Improper sanitization.
Suspended particles/organic
matter.
Overused water.
Clean filters.
Shock spa with sanitizer.
Add sanitizer.
Adjust PH andl or alkalinity to recom-
mended range.
Run jet pump(s) and clean filters.
Drain and refill the spa.
Water Odor
Excessive organics in water.
Improper sanitization.
Low PH level.
Shock spa with sanitizer.
Add sanitizer.
Adjust PH or refill the spa.
Chlorine Odor
Chloramines level too high.
Low PH level.
Shock spa with sanitizer.Adjust PH to
recommended range.
Musty Odor
Bacteria or algae growth.
Shock spa with sanitizer id problem is
visible or persistent drain, clean and
refill the spa.
Organic build-up/
scum ring around
spa
Build-up of oils and dirt.
Wipe off scum with clean rag-if
severe.
Drain the spa.
Use a spa surface cleaner to remove
the scum, and refill the spa.
Algae Growth
High PH level.
Low sanitizer level.
Shock spa with sanitizer and adjust
PH level.
Shock spa with sanitizer and maintain
sanitizer level.
Eye irritation
Low PH level.
Low sanitizer level.
Ajust PH level.
Shock spa with sanitizer and maintain
sanitizer level.
Skin irritation/rash
Unsanitary water.
Free chlorine level above
5ppm.
Shock spa with sanitizer and maintain
s anitizer level.
Allow free chlorine level to drop
below 5ppm before spa use.
Stains
Total alkalinity andl or PH
too low high iron or copper
in source water
Adjust total alkalinity and/or PH level.
Use a metal deposit inhibitor.
Scale
High calcium content in
water-total alkalinity and PH
level too high.
Adjust total alkalinity and PH level.
If scale requires removal, drain the
spa, scrub off the scale, refill the spa
and balance the water.