Multitone CS100 User Manual Download

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Multitone Electronics plc

Head Office
Multitone House
Shortwood Copse Lane
Kempshott
Basingstoke
Hampshire
RG23 7NL
Tel: +44 (0) 1256 320292
Fax: +44 (0) 1256 462643
E-Mail: [email protected]
www.multitone.com

UK Sales & Service Office and Customer Helpdesk

Unit 33, Geddes House
Kirkton North
Livingston
West Lothian
EH54 6GU
Tel: 01506 418198
Fax: 01506 411711

Multiton Elektronik GmbH

Rossstrasse 11
40476 Dusseldorf
GERMANY
PO Box 320760
[email protected]

Multiton Comm.Syst. pty Ltd

Level 5
43-51 Queen Street
Melbourne
Victoria 3000
AUSTRALIA

CS100 User Guide - 9261-6888 - Issue 1.3

Page

Summary of Contents for CS100

Page 1: ......

Page 2: ...itone com UK Sales Service Office and Customer Helpdesk Unit 33 Geddes House Kirkton North Livingston West Lothian EH54 6GU Tel 01506 418198 Fax 01506 411711 Multiton Elektronik GmbH Rossstrasse 11 40476 Dusseldorf GERMANY PO Box 320760 vertrieb www multiton de Multiton Comm Syst pty Ltd Level 5 43 51 Queen Street Melbourne Victoria 3000 AUSTRALIA CS100 User Guide 9261 6888 Issue 1 3 Page 1 ...

Page 3: ...uration Section 21 3 1 Master Handset Configuration 22 3 2 Registering the Master Handset 23 3 3 Allocating the Master Handset Extension Number 24 3 4 Registering Additional Handsets via the Master Handset 25 3 5 Deleting Previously Registered Handsets 26 4 PC Software Configuration Section 27 4 1 Installing the CCFP Administration Software 28 4 2 Configuring the CCFP Software for the first time 3...

Page 4: ... 3 Setting up Repeaters 45 5 4 Powering up and Testing 46 5 5 Kirktool Software Installation 47 Communicating with the Kirktool Software 48 5 6 Registering a Repeater 50 5 7 Establishing Repeater Jumps 52 6 Frequently asked Questions 53 7 CS100 Messaging 55 8 Technical Specifications Section 57 8 1 CS100 System features for all 8 DECT lines 57 8 2 IWU Setup for CCFP Administration Program 58 ...

Page 5: ...Page 4 System Overview CS100 System Overview 1 CS100 System Overview 1 1 CS100 System Specifications 1 2 Handset Options 1 3 Repeaters Extended Range ...

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Page 7: ... locations coverage can easily be extended to suit your needs A repeater allows the user to roam over larger areas without losing the call This feature rich mobile solution means that your staff are no longer tied to their desks and can talk to your customers whilst on the move This will improve productivity morale and customer satisfaction The CS100 is an OEM branded product that can be used with...

Page 8: ...ters can be used with a maximum of 3 of the repeaters daisy chained to extend the coverage area As you move outside the range of the base unit coverage will be handed over to the repeater so that the call doesn t get dropped A computer is NOT required to run the CS100 system although system administration software is supplied and recommended Handsets can be logged in to the system using the Master...

Page 9: ... makes this the perfect pocket phone without compromising on performance or features The CH70 can be used independently or together with a standard desk phone Sharing the same telephone number means that there are no new extension numbers to remember so people will always be able to contact you at the one number You can set either phone to ring or both and transferring a conversation from one phon...

Page 10: ...depends upon the working environment Repeaters are used to increase the range of coverage over a larger area If you find the CS100 system base unit coverage does not reach a certain part of your building you can simply add a repeater near the outside range of the base unit thus eradicating signal drops and weak areas Figure 1 The CS100 system can support up to 6 Repeaters up to 3 of which can be d...

Page 11: ...ipment Installation 2 Equipment Setup and Configuration 2 1 System Components 2 2 Guidelines for Installation 2 3 Preparation Installation of the CS100 Base Station 2 4 Wiring up the CS100 Master Base Station 2 5 Powering up and Testing ...

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Page 13: ...nical user guide this guide 2 x screws and rawl plugs The PC Programming cables for the CS100 Base Station and Repeaters are sold separately A choice of 2 programming cables are available 0361 6928 9 way D RJ45 0361 6929 25 way D RJ45 Programming software can be down loaded from www multitone com You will require the following tools to complete the installation Wire cutters Small Philips screwdriv...

Page 14: ...he Base Station 1 5 meters clear from any electrical equipment such as computers and fax machines These devices can cause Electro Magnetic Interference EMI weakening the radio signal The Base Station must be kept in an area where the temperature is maintained within the limits of 0 50ºC The air must not be damp or humid and must be free from water spray or a conductive corrosive atmosphere and out...

Page 15: ...ng the CS100 and the master handset Choosing a location for the CS 100 base unit The CS100 can be placed up to 7 5km subject to Host PABX from the PBX Mains power should be within 3 metres The Unit should be Placed in the geographic centre of the area to be covered unless a The majority of users would be located out of range of the CS100 base unit b The location is External c The unit would be loc...

Page 16: ...ion or maintenance Avoid locating Repeater in the void area of suspended ceilings If an External location is chosen for siting the unit please call your supplier for further advice before proceeding with the installation Unpacking your CS100 System Check all equipment for damage and correct delivery Assemble all handsets and chargers ready for battery charging Installation and Configuration Charge...

Page 17: ...o ensure reliable operation ensure you fully charge the battery packs For the initial charge allow up to 14 hours to ensure the battery is fully charged This process will take approximately 3ﬁ hours from fully discharged to fully charged during normal operation For instructions on charging batteries consult the user guide supplied with your DECT handset ...

Page 18: ...e the board from the case Follow anti static precautions while handling the PCB Now follow these steps 1 Carefully remove the circuit board from the housing 2 Cable can be inserted through any of the 4 passages in the base of the housing Remove the Break out tab from the cable passage convenient to your installation 3 Insert the cabling through the hole 4 Secure the cable using the bracket and scr...

Page 19: ...lug whilst the connector for the RS232 is an 8 8 modular plug The other connectors are fast connectors Release of the internal spring can be achieved by either pushing a 0 5 mm or similar small probe into hole 1 or 2 while pushing the stripped wire into hole 3 Check that the wire is secured by pulling the wire gently ...

Page 20: ...play will now change to show the following RPN The first number is the Base Station Repeater that the handset is in communication with The second number is the current preferred choice Repeater for handover of a call if the user is moving These numbers will change as you move around Q52 This is the audio quality indicator A number between 60 and 64 is acceptable with 64 being the best Anything bel...

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Page 22: ...aster Handset Configuration 3 1 Configuring the Master Handset 3 2 Registering the Master Handset 3 3 Allocating the Master Extension number 3 4 Registering additional handsets via the Master Handset 3 5 Deleting previously Registered Handsets ...

Page 23: ...m www multitone com The Master Handset When the CS100 system powers up it will automatically go into registration mode for a period of 15 minutes During this time you can register your Master handset which will be used for the following administrative functions Allocating master extension number Registering additional handsets via Master handset Deleting previously registered handsets Registering ...

Page 24: ...in Press the OK key and the display will change to Select Login Handsets up to PCS 4I Handsets with PCS 4K or later go to step 5 subscription create 5 Press the Right Arrow key once followed by OK For handsets not previously registered Subscription create 6 The display should now read Subscription Search ID and it will begin to search for the CS100 ID number When the handset finds a system the ID ...

Page 25: ...e OK key the display will read Clip Stack 4 Press the Left Arrow key twice the display will read read Write userdata 5 Press the OK key 6 The Serial Number of the Master handset will appear in the display press the OK key 7 The handset will now ask for an extension number simply enter the existing extension number for the extension connected to the first port of the CS100 8 Press the OK key To com...

Page 26: ...play 6 Using the Right Arrow key scroll through the list of available positions channel 01 07 If a position is empty the display will show ______________ 7 Enter the serial number of the handset you wish to add The serial number may be found on a label inside the handset beneath the battery It will begin 00077 xxxx When entered press OK 8 The handset will now ask for an extension number Simply ent...

Page 27: ... the Right Arrow key to select EXT Service and press OK 3 Press the Left Arrow key until Delete_user_info is highlighted and press OK 4 Use the Right Arrow key to highlight the serial number of the handset you wish to delete and then press OK The handset you selected via the serial number will no longer have access to the system and will not be able to make or receive any calls ...

Page 28: ...1 Installing the CCFP Administration Software 4 2 Configuring the CCFP Software for the first time Phone Book Editing Phone Book Registration Screen CCFP Setup MSF MSF Status Status Message Level File Menu Options Menu Debug Impedance Setup PC Configuration ...

Page 29: ...ters of your connected PABX It also contains diagnostic utilities to help with fault finding and troubleshooting The CCFP Software has an extremely useful help file that will explain in more detail some of the options outlined in this user guide 4 1 Installing the CCFP Administration Software The latest version of software is Revision 8 3 Jan 2003 After downloading the CCFP Administration software...

Page 30: ... to make any changes 4 The installation will add shortcut icons to your start menu This can be organised to suit your menu structure Click Next to continue 6 The installation is now complete and the software has been copied to the directory you specified Click Finish to return to your desktop The software is now available from the Start menu at Start Program CCFP Administration Version X X CCFP Ad...

Page 31: ...n on COM1 via a Direct Connection If these are not the correct settings you can click on the Change Communications Configuration button Using this settings window you can select between the available COM ports on your computer and also between Direct Connection or Modem Connection Direct Connection Connection directly from the CS100 System to the PC Direct connection is limited to 3 Meters between...

Page 32: ... you to quickly select which system to enter via a drop down menu The Phone Book also controls the dial up connection to the CS100 Base Station Once connected the CCFP Administration Program will work the same as it would via a Direct Connection When you have entered the connection details click Dial Number When a connection is indicated in the Connection Status box click Proceed This will complet...

Page 33: ...the empty line at the bottom of the list When all the information has been filled in press the Add Entry button To alter a existing entry chose the entry in the list make the changes and press the Edit entry button if the entry needs to be deleted press the System Overview button Data entry is limited as follows Name 10 characters including spaces Firm 10 characters including spaces Phone Number 2...

Page 34: ...ur phone will notify you of a call so that it is easily distinguishable from other calls MSF Screen Standard messages may be sent from a user create list by selecting the message and user s Select Send Message to Transmit If the Page Call box is ticked and a local DECT extension number entered the message recipient can call back by going off hook The number is dialled automatically Alert Type The ...

Page 35: ...messages that are in transit and that have been received during the current session The top half of the window lists messages that have been read by the user whilst the bottom half displays messages pending Using this information you can cancel any message that is yet to be read by a user ...

Page 36: ...ial number must have a space between 00077 xxx A C number none by default User name maximum of 10 characters Local user number maximum of 12 characters Stand by text Name Extension Job name maximum 24 Characters Presentation text this is information sent to another DECT handset when called Name Extension Job name maximum 32 characters 3 lines of 12 12 10 characters no text wrap 2 Select Create to ...

Page 37: ... to step 7 if this is the first time the handset has been registered 6 Select OK The Handset will beep 7 Left arrow twice to subscription create OK 8 Select OK and Create system 1 4 AC____ will be displayed use arrow keys to select the same registration slot as the login Login 1 System AC1 9 Press OK to register the handset after a short period of time the handset should beep once If the handset b...

Page 38: ...p screen is used for configuring IWU parameters to match the parameters of the connected PABX CCFP Setup should only be reconfigured by users who have attended a Multitone CS100 Administration training course Please contact your distributor for details ...

Page 39: ...IWU Status is shown When you set this option to level 1 3 the Status Message tab appears in the CCFP Program Note this option will not appear if you set Status Message Level to 0 The Status Message screen provides an overview of the activities that are currently being performed by the CS100 System Using the Seek function you can search for specific types of events When the CCFP Administration Prog...

Page 40: ... will de subscribe all handsets This will also reconfigure a new Master handset Menu Options The Options Menu contains commands for viewing system information backup restore of CCFP data and commands for debug purposes Preferences The Preferences option contains advanced settings and configuration information Advanced Options Allow Subscription IWU Card settings Clear Restart the system Enter or c...

Page 41: ...rmed Number of Busy situations Number of calls per handset Load Menu in PP It is possible to load FLASH menus in the PP through the air Please consult with your vendor before considering this The Debug screen gives an overview of the type of handsets connected to the CS100 System The type of handset is displayed as a Part Number Technical Appendix The Technical section should only be used by train...

Page 42: ... line impedance to the PABX is adjusted using the Impedance Setup option The default line impedance settings is Complex Low Click to view current status Additional setting Real High 600ohm Each channel can be adjusted separately Technical Appendix ...

Page 43: ...handset start up text requires the Kirktool software and a CH70 DS Docking station The Start up text can be written in 3 lines of the display As soon as the box 3040 PP is marked the option of writing the text in 3 lines will appear The current version of software revision 4 6 has a number of features Volume adjustment for PPI Handset DO NOT USE Start up text used to enter start up text on CH70 Ha...

Page 44: ...olt Main socket The socket should be marked DO NOT TURN OFF Power The repeater must be located away from any structure or object that could reduce or obstruct the radio transmissions It is critical that the repeater is tested in its preferred location before final fixing takes place Final Fixing 1 Pull the wire from the power supply through the wall holder and then mount the wall holder on the wal...

Page 45: ... a conversation Move to the location where the repeater is required checking that the Q52 reading remains at 64 and that the speech quality remains good If at any time either of these factors change you have reached the maximum recommended distance from the base station to where the repeater may be located Repeat this process for any additional repeaters ensuring that the test handset is using the...

Page 46: ...s to extend the coverage It is important to place these Repeaters in their optimum position so that the coverage area is increased as much as possible For information on testing the coverage and signal strength see section 5 Powering up and Testing Once you have determined where your weak areas are set up the Repeater and configure it using the instructions found in Chapter 5 Finally test the area...

Page 47: ...where your weak areas are Set up a handset in Field Test mode 99981 and then enter and slowly walk away from the Base Station keeping an eye on the Q52 readout As you get further away from the Base Station this number will decrease in value When the Q52 readout falls below 60 mark the area as a weak spot Once you have marked out all the potential weak spots within the area you need to cover you ca...

Page 48: ... Multitone website This software is frequently updated and may not be the same as shown in this guide The latest Version of this software is rev4 5 To install Kirktool follow these steps insert the Disk and double click the icon labelled setup exe Then follow these steps 1 Click Next to begin the installation 3 Enter the path for the installation files to be installed to and then click Next 2 Ente...

Page 49: ...s now complete click Finish Communicating with the Kirktool Software Before you begin ensure the Repeater is connected to the computer and that the power is connected When the Kirktool software has been installed to the computer you can load it from your Start menu by clicking Start Programs Kirktool Kirktool ...

Page 50: ...ge box To allow the software to detect the Repeater you need to set the communication method in the Communication tab at the top Select the COM port you have attached the Repeater to Usually COM1 or COM2 and then click Set Comport The Status Box should now indicate that the Repeater is connected and you are ready to configure the Repeater ...

Page 51: ...our settings will automatically be checked to make sure they are valid New Clears all configuration settings in the software CCFP repeater base Switches mode between Residential and CCFP Repeater mode Select Residential CS100 Residential base The residential base number from the label on the DECT z 500 rear side of the Base for example 000046400266 CS100 The initial 4 zero s are not required in th...

Page 52: ...eater number are entered Write to repeater The entry box background will change from yellow to white To check the data has been written to the repeater Select New to clear data Select Read from Repeater to check that it has been written correctly Disconnect the programming cable from the repeater and wait at least 20 seconds before plugging in the power lead Check the repeater is on line Red LED i...

Page 53: ...an create a signal Chain by adding an extra repeater For example An extended Repeater Chain allows for coverage far beyond the range of a single CS100 System ensuring whatever the layout of your facilities space the CS100 System can adapt to suit your needs To configure a Repeater Chain use the Kirktool software to synchronise the repeater to an existing Repeater base number ...

Page 54: ...area of coverage for your existing handsets If does not add to the capacity of the existing configuration i e more channels I have recently installed a Repeater in my facility but I cannot register it with the CS100 System When you register a Repeater to the system it must be situated within the coverage area of the CS100 Base Station Why can fewer people make or receive calls in the coverage area...

Page 55: ...We are constantly evaluating new DECT handsets as they come on the market as we are conscious that there are a lot of low cost Home base products available which have a lower price than system handsets These handsets are designed for use with a single home base station with no requirement for handover in some handsets the handover functionality in the embedded software has not been written as it i...

Page 56: ...handset to activate these switches remotely by entering a code Activation of contacts can be programmed to send a message to a handset or team of handsets Examples of uses for Voltage free contacts Notify users of door bell push Alert users to the customer presence via a pressure pad Pump or refrigeration alarms Switch lights on or off via the handset Panic buttons Access Integrator provides 16 Vo...

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Page 58: ... 0 9 A B C D 1 5 5Hz Dynamic 4 28dB Tone duration 50ms option Pause duration 40ms Twist 6dB Single tone receive 300 2000 Hz Single tone send Pulse send 300 4000 Hz option Frequency 10 Hz make break 40ms 60ms or 34ms 66ms Ringing receiver Duration 200ms 20 120V 13Hz 60Hz Echo cancelling Overall echo reduction 34dB Canceller 24 dB Suppresser 12 dB Loop break 100ms 290ms 630ms ...

Page 59: ...0ms 70ms 150ms 100ms 80ms 200ms 290ms 90ms 250ms 630ms 100ms 2500ms Pulse timing 10Hz Dial tone detect pause Make break 40ms 60ms 1 sec 4 sec 34ms 66ms 2 sec 6 sec 3 sec 8 sec Ring freq Dial tone filter 13 60Hz 315 545Hz 20 60Hz 385 465Hz 20 30Hz 345 505Hz 265 600Hz Suppresser Office Light noise Heavy noise All have the option of either 9 or 12dB Extreme noise OFF ...

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