Chapter 5 – Service, Warranty, and Technical Support
Multi-Tech RouteFinder RF650VPN User Guide
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Chapter 5 - Service, Warranty, and Technical
Support
This chapter starts out with statements about your RouteFinder two-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your RouteFinder. It includes the
technical support phone numbers, space for recording your product information, and an explanation of
how to send in your RouteFinder should you require service.
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material
or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if
proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or
power surges or which have been neglected, altered, abused, used for a purpose other than the one for
which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or
used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of
any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS’s factory –
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
On-line Warranty Registration
If you would like to register your RouteFinder electronically, you can do so at the following address:
http://www.multitech.com/register/ Tech Support
.
Multi-Tech has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-
972-2439. Please fill out the RouteFinder information (below), and have it available when you call. If your
RouteFinder requires service, the tech support specialist will guide you on how to send in your
RouteFinder (refer to the next section).