Multitech CommPlete MT5634HD8, User Manual, Page: 54 / 99

MT5634HD8 User Guide
48 CommPlete Communications Server
Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that this product will be free from
defects in material or workmanship for a period of two years from the date of
purchase, or, if proof of purchase is not provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by light-
ning storms, water, or power surges or which have been neglected, altered, abused,
used for a purpose other than the one for which they were manufactured, repaired
by the customer or any party without MTS’s written authorization, or used in any
manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to
repair or replacement of any products which prove to be defective within the
warranty period, or, at MTS’s option, issuance of a refund of the purchase price.
Defective products must be returned by Customer to MTS’s factory, transportation
prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER
NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE
FOR DEFECTIVE PRODUCTS.
Service
If your technical support specialist decides that service is required and you are out-
side the USA, your local distributor of Multi-Tech products usually offers the
quickest and most economical repair option. If necessary, you may send your modem
to our Mounds View factory in the USA. A modem that is shipped to us from outside
the USA must have a Returned Materials Authorization (RMA) and shipping in-
structions. To return a modem for repair from inside the USA, no RMA is required;
simply send it to us freight prepaid. Include a description of the problem, return
billing and shipping addresses, a check or purchase order for out-of-warranty re-
pairs, and, if possible the name of the technical support specialist you spoke to.
If you need to inquire about the status of the returned product, be prepared to
provide its serial number.
Please send modems that require repairs to the following address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn.: Repair
If you are shipping from outside the USA, please contact our Repair Department for
an RMA prior to your shipment. You can contact us by telephone at +(612) 785-3500
or by fax at +(612) 785-9874.