Multi-Tech MultiFrad FR3060 User Manual Download

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3000-Series

Router/Multiport Data/Voice/Fax

Frame Relay Access Device

Chapter 6 - Warranty, Service and Tech Support

Summary of Contents for MultiFrad FR3060

Page 1: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Models FR3060 FR3100 FR3060 V4 FR3060 V8 FR3100 V4 FR3100 V8 User Guide...

Page 2: ...gation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Manual released All pages at revision A 3 26 98 B Manual r...

Page 3: ...e Link external 12 Channel Connectors 12 Voice Fax Channel Connectors 12 Electrical Physical 12 Requirement 12 Chapter 2 Installation Introduction 14 Unpacking your MultiFRAD 3000 14 Safety Warnings 1...

Page 4: ...ation and Management Introduction 70 Remote Configuration 70 Modem Based 70 LAN Based 72 Remote Management 74 Telnet 74 WEB Browser Management 76 Chapter 6 Warranty Service and Tech Support Introducti...

Page 5: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Chapter 1 Introduction and Description...

Page 6: ...d along with the Ethernet port command port and composite link connections Voice Fax capabilities can be added to the two base models allowing either 4 Voice Fax channels or 8 Voice Fax channels on ei...

Page 7: ...D Software Chapter 4 describes the MultiFRAD software from an applications perspective and in doing so not every screen is shown nor is each field within a screen defined For explanations and paramete...

Page 8: ...ts when the MultiFRAD is booting It takes approximately 90 seconds to boot Composite Link RCV Receive This indicator blinks when the composite link is receiving data XMT Transmit This indicator blinks...

Page 9: ...tion FXO Foreign Exchange Office This indicator lights when the voice fax channel is configured for FXO operation E M Ear Mouth Operation This indicator lights when the voice fax channel is configured...

Page 10: ...site Link T1 DSU Connector This connector is not currently supported Monitor XMT RCV Connector This connector is not currently supported Command Port Connector Use this DB 25 female connector to conne...

Page 11: ...nnector on an analog PBX Private Branch eXchange trunk when linking two PBX s together The E M connector is an RJ 48 jack FXO Use the FXO Foreign eXchange Office connector to connect the MultiFRAD Voi...

Page 12: ...232 or V 35 interface Channel Connectors 6 on the FR3060 10 on the FR3100 Data Rate Channels 1 and 2 up to 512K bps with V 35 interface synchronous to 128K bps on RS 232 V 35 interface or asynchronou...

Page 13: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Chapter 2 Installation...

Page 14: ...el 4 Voice Fax Channel 3 Voice Fax Channel 2 Voice Fax Channel 1 XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG...

Page 15: ...he power connector is a 7 pin circular DIN connector Ethernet Connection Command Port Connection T1 CSU DSU or Comparable Link Device E M FXO FXS E M FXO FXS E M FXO FXS E M FXO FXS VOICE FAX CHANNEL...

Page 16: ...T RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO XSG RSG XMT RCV E M FAX FXS FXO Composite Link Eth...

Page 17: ...ice Fax Channel 1 8 Connections Figure 5 Voice Fax Cable Connections If you are connecting the station side of a telephone switch PBX to your MultiFRAD connect one end of an RJ 11 phone cord to the Vo...

Page 18: ...from the back of the top cover 3 Remove the front panel by loosening the two capative phillips screws Slide the top cover back off the chassis to expose the rear panel 4 To change a jumper position l...

Page 19: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Chapter 3 Software Loading and Configuration...

Page 20: ...tte into the disk drive on the PC connected to the Command Port 3 Win3 1 users In Program Manager click File I Run In the Run dialog box type a setup exe or b setup exe depending on the letter of your...

Page 21: ...7 After all the program files from both disks are loaded the Setup dialog box is displayed enabling you to designate the COM port of your PC that is connected to your MultiFRAD On the Select Port wind...

Page 22: ...me is used by the MultiFRAD to advertise its service in the IPX inter network 12 Ethernet You can enable Auto Learn Network Numbers by leaving the default Yes or you can manually assign the network nu...

Page 23: ...If no LAN is connected to the MultiFRAD click the IP Routing Enable check box to disable IP protocol then click OK and proceed to step 22 16 Record the IP address protocol information for your specif...

Page 24: ...e your data ports If your Synchronous DCE device in your frame relay network requires External Clocking from the MultiFRAD click on Internal Clock and set your Clock Speed If your MultiFRAD is going t...

Page 25: ...ed to APSM and all other modes are disabled If your MultiFRAD is being connected to a Frame Relay network no LAN traffic and each data channel is being mapped to its individual DLCI then use the Raw o...

Page 26: ...n channel you can copy that channel s configuration to any of the other channels by selecting the desired channels in the Duplicate To group and clicking the Copy button 27 Click OK when you are satis...

Page 27: ...ack of the unit FXS Loop Start will likely be the correct Interface option If the station device uses ground start then choose the FXS Ground Start option Refer to the device s user documentation If y...

Page 28: ...coder is acceptable and your country region is the default USA then you can click OK and continue building your phone directory data base If you need to change the voice coder click the Voice Fax tab...

Page 29: ...try or region The Tone Pairs parameters change per your choice Click OK to continue to building your phone directory database 35 The Checking MultiFRAD dialog box is displayed The Setup utility is Rea...

Page 30: ...tem Windows icons have been created Win95 NT users you are returned to your MultiFRAD 3000 folder which will be visible on your desktop 40 To map the detected DLCIs to your data ports and protocols pr...

Page 31: ...and added following DLCIs is displayed Click the OK button 43 A second Frame Relay dialog box may be displayed stating MultiFRAD has detected Management Type to be Annex A The Management Types are Ann...

Page 32: ...s DLCI 49 Ensure that Throttle Up and Down in the Congestion Management category is selected 50 Ensure that Adhere to CIR Be check box in the Mode category is selected Multi Tech recommends this setti...

Page 33: ...irectory Database dialog box is displayed You will build your personalized MultiFRAD Phone Directory in the following steps The completed database will contain the telephone numbers associated descrip...

Page 34: ...hannel number click the down arrow and highlight desired remote voice fax channel number The Permit Hunting option enables a call to roll over to an available channel on the remote FRAD if the first c...

Page 35: ...d enter one phone number for each remote channel that is enabled When finished click OK 61 The Main menu is displayed Click Download Setup 62 The Save Current Setup as User Default Configuration is di...

Page 36: ...splayed as the setup configuration is written to the MultiFRAD 64 After setup is written to the MultiFRAD the unit reboots 65 During reboot the BTG Booting LED will be on When the BTG LED goes off you...

Page 37: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Chapter 4 MultiFRAD Software...

Page 38: ...oad Factory Defaults utility allows you to sequence through the software loading sequence and change any previous installation parameters The Download Voice Coders utility allows you to download voice...

Page 39: ...be a useful tool in times of troubleshooting The status bar at the bottom displays the status of the unit e g Running the date that the unit was configured the type of connection on the command port...

Page 40: ...AP frames but the WAN ports support only Type II frames In the Support group ICMP Redirect defines if the specified port is permitted to issue an ICMP Redirect message to the source IP address The mos...

Page 41: ...d in the List of Logical WANs window on the left side of the WAN dialog box To delete the selected logical WAN click the Delete button The Remote Address defines the IP address for the destination end...

Page 42: ...e of 30 seconds The Reassembly Timeout text box defines the amount of time the IP routing software will wait for all the fragments of an IP datagram to arrive before discarding the partially reassembl...

Page 43: ...at a given frequency so all MultiFRADs on the internetwork maintain consistent routing tables Increasing the frequency of RIP broadcasts can consume excessive bandwidth especially on low speed WAN li...

Page 44: ...work number auto learn should be enabled If there is no server or if for some reason the MultiFRAD comes up before the server does the MultiFRAD will default to some random network numbers after a sho...

Page 45: ...ltering If bridging of IPX packets is desired IPX routing must be disabled and frame type support for the frame type must be enabled If there is a server on the local segment then IPX network number a...

Page 46: ...te bridging which the MultiFRAD does not support The MultiFRAD defaults with one logical WAN port It is not necessary to map this port to a DLCI however care should be taken if additional logical WANs...

Page 47: ...a frame relay network Enabling this device driver requires additional frame relay configuration by choosing the Frame Relay button in the Main Menu If the PPP SLIP mode is chosen the MultiFRAD is conf...

Page 48: ...nd also allows for standardized encapsulation of the packets SLIP is an older protocol and requires manual authentication using a script Note At this time the MultiFRAD does not support voice fax oper...

Page 49: ...ower value i e 5 seconds will increase the frequency of those verifications 2 Change the Full Status Enquiry Interval to affect how often DCLI Status is updated This parameter defines how often the Mu...

Page 50: ...ed DLCI which data ports are mapped to it and how you set up your Congestion Management Mode CIR and Be values To change the mapping of a DLCI highlight the DLCI number in the list on the left side of...

Page 51: ...he CIRs of all DLCIs on that link should not exceed 56K bps The Be is the excess burst throughput rate added to CIR that the network should accept for that DLCI before significant loss of data occurs...

Page 52: ...0 and a remote IP Address of 200 2 12 2 From the Main Menu click the IP button The IP Setup dialog box is displayed Click the WAN tab at the top of the dialog box The WAN parameters are displayed Cli...

Page 53: ...ppings group and an X appears in the box at the left of Port 3 Now we have both data port 3 and IP WAN address 200 2 12 1 mapped to DLCI 17 The MultiFRAD allows multiple sources of data to be mapped t...

Page 54: ...rt 1 could be connected to a Multi Tech MultiMux MMH904 In this situation port 1 could be configured with the following options Data Port Mode set to APSM Advanced Priority Statistical Multiplexing Sy...

Page 55: ...Phone Directory Database This value is the number of digits not an actual phone number As soon as you have entered this number of digits the MultiFRAD searches the database for a DLCI that matches the...

Page 56: ...Contact the personnel in charge of your PBX to determine the proper configuration of these settings Voice Fax The Voice Fax tab controls the voice coder Fax settings DTMF gain and some miscellaneous o...

Page 57: ...n From the Country Region drop down list you can select the region or country for which you are configuring the MultiFRAD The Tone Pairs group displays the tones used in the region you selected The Pu...

Page 58: ...ialog box is displayed Assign the new Phone Number then add a Description optional select the Voice Channel number and type the DLCI number is the fields provided When done click OK and the Station Ph...

Page 59: ...pport SNMP related operations can be performed only when the SNMP Agent is enabled checked on this dialog box The IP address of the system i e SNMP Manager that will receive the Traps from the Multifr...

Page 60: ...the Log Setup button on the Others Setup dialog box displays the Log Statistics dialog box which lets you Enable Disable Logging set the time interval in minutes between logging and either Log all Sta...

Page 61: ...will transmit management frames approximately every ten seconds trying to establish communication with the provider s switch If the unit is sending frames but not receiving any this may be an indicati...

Page 62: ...re not assumed by other layers It is connection oriented and has a full range of services For the most part these statistics are informational and their use as a troubleshooting tool will be contingen...

Page 63: ...rame type and determine which one is being used by the amount of packets transmitted and received STP Spanning Tree Port Statistics The STP Spanning Tree Port Statistics dialog box displays informatio...

Page 64: ...RAD The agent is the software module residing in the managed device pertaining to network management The network management system runs the SNMP application that controls the managed devices and monit...

Page 65: ...ociated cabling PPP Statistics The PPP Statistics dialog box provides statistical information related to Point to Pint Protocol PPP For example this dialog box displays the current protocol and compre...

Page 66: ...el statistics as well as various hardware signals CTS RTS DSR DCD DTR and XON XOFF status It also gives an indication of buffer utilization and receive flow time These may be indicators that either th...

Page 67: ...A Missed Status Response means that the frame relay network did not respond to a status enquiry from the MultiFRAD before the next status enquiry was sent by default there are 10 seconds between statu...

Page 68: ...e of its status responses But the network will not say the PVC is active until it has established management communication at both ends of the PVC If the FRADs at both ends of the PVC show that they a...

Page 69: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Chapter 5 Remote Configuration and Management...

Page 70: ...figuration as you see fit Once the configuration is changed you can down load the new configuration to the remote MultiFRAD Refer to the Modem Based Remote Configuration Procedure in this chapter to r...

Page 71: ...ling the remote MultiFRAD 8 The Reading Setup Dialog Box is displayed 9 The FR3000 Setup dialog box is displayed This is the dialog box of the remote MultiFRAD Refer to the online Help provided within...

Page 72: ...Install the MultiFRAD software on the local PC When installed click Start Programs MultiFRAD 3000 Configuration Port Setup or double click the Configuration Port icon in the MultiFRAD 3000 program gr...

Page 73: ...ownload Setup to update the configuration The remote MultiFRAD will be brought down the new configuration written to the unit and the unit will reboot 8 Click Exit after the downloading is complete 9...

Page 74: ...lient is allowed to configure the MultiFRAD and its data ports In addition the MultiFRAD can be remotely accessed and configured from anywhere on the Internet through its Web interface A typical TCP I...

Page 75: ...password in the Applications Setup dialog box in the MultiFRAD Software once you choose an option from the MultiFRAD Telnet Server dialog box you must enter your password before your choice is accepte...

Page 76: ...s for the MultiFRAD For a detailed description of each option refer to the online help provided in your MultiFRAD software WEB Browser Management The MultiFRAD can be accessed via a standard Web brows...

Page 77: ...figuration screen is displayed Note the first user to access the MultiFRAD will have read write rights over the unit All subsequent users will have read only rights and therefore some of the options w...

Page 78: ...78 MultiFRAD 3000 Series User Guide...

Page 79: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Chapter 6 Warranty Service and Tech Support...

Page 80: ...apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactur...

Page 81: ...D including LED indicators screen messages diagnostic test results DIP Switch settings problems with a specific application etc Use the space below to note the status _________________________________...

Page 82: ...t mirrors its FTP site Information available from the BBS includes new product information product upgrade files and problem solving tips The phone number for the Multi Tech BBS is 800 392 2432 USA an...

Page 83: ...e file list and P to go back 4 To mark one or more files for download type M press ENTER type the list numbers of the files and press ENTER again 5 Enter D You will see a list of the files you have ma...

Page 84: ...84 MultiFRAD 3000 Series User Guide...

Page 85: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Appendices...

Page 86: ...2 3 4 5 6 7 8 20 22 25 1 2 3 4 5 6 7 8 To DTE Device Terminal Device i e ASCII Terminal TRANSMIT DATA BA RECEIVE DATA BB SIGNAL GROUND AB PIN NO To COMMAND PORT Connector LAN Cables 1 2 3 4 5 6 7 8 1...

Page 87: ...ing Diagrams Voice Fax Channel Connectors 1 2 3 4 5 6 7 8 2 3 4 5 2 3 4 5 Pin Connections E M Description FXO Description FXS Description 1 M 2 E 2 N C 2 N C 3 T1 3 Ring 3 Tip 4 R 4 Tip 4 Ring 5 T 5 N...

Page 88: ...CLOCK A RECEIVE CLOCK A EXTERNAL TX CLOCK B RECEIVE CLOCK B TRANSMIT CLOCK A TRANSMIT CLOCK B The MultiRouter RS232C interface circuits have been designed to meet the electrical specificaitons given i...

Page 89: ...n Cable PIN NO 1 2 3 4 5 6 7 8 20 22 25 1 2 3 4 5 6 7 8 20 22 25 To DCE Device Communication Device i e Modem FRAME GROUND TRANSMIT DATA TX RECEIVE DATA RX REQUEST TO SEND RTS CLEAR TO SEND CTS SIGNAL...

Page 90: ...nstallation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication...

Page 91: ...3000 Series Router Multiport Data Voice Fax Frame Relay Access Device Glossary...

Page 92: ...rs Asynchronous Transfer Mode ATM A very high spped method of transmission that uses fixed size cells of 53 bytes to transfer information over fiber also known as cell relay AT Commands A standard set...

Page 93: ...ircuits and to facilitate accurate data transmission Buffer A temporary storage register or Random Access Memory RAM used in all aspects of data communications which prevents data from being lost due...

Page 94: ...lowed to slow down to the rate of the available network bandwidth Consecutive Severely Errored Seconds CSES An error condition that occurs when from 3 to 9 SES Severely Errored Seconds are logged cons...

Page 95: ...ed in a transmission system is demodulated Dropped at an intermediate point and different information is included Inserted for subsequent transmission DTE Data Terminating Equipment A term used to inc...

Page 96: ...ign to the subscriber s exchange area In simple form a user can pick up the phone in one city and receive a tone in the foreign city Connecting a POTS telephone to a computer telephony system via a T1...

Page 97: ...Ware communications protocol used to route messages from one node to another IPX packets include network addresses and can be routed from one network to another An IPX packet can occasionally get lost...

Page 98: ...to LDCs unless the T1 circuit is completely intra LATA Inter LATA T1 circuits are made up of a combination of Access and Long Haul facilities Local Management Interface LMI A specification for frame...

Page 99: ...incorporates least cost routing equal cost routing and load balancing Outage The measure of the time during which a circuit is not available for use due to service interrupt Outage is the complement o...

Page 100: ...witching voice carriers which are commonly used as analog data communications services Pulse Code Modulation PCM 1 In data communication variation of a digital signal to represent information for exam...

Page 101: ...for and terminating a connection between two endpoints e g the user premises and the telco CO Central office signals to the user premises can include ringing dial tone speech signals etc Signals from...

Page 102: ...g distance call Tone dialing One of two methods of dialing a telephone usually associated with Touch Tone push button phones Compare with pulse dialing Topology Physical layout of network components c...

Page 103: ...local modem operation remote analog loopback tests comm link to the remote modem and remote digital loopback tests remote modem operation Virtual Circuit A logical connection Used in packet switching...

Page 104: ...atistics 66 DHCP 41 DNS 41 E Ethernet 22 EthernetII Type II 22 Excess Burst Rate 32 F Frame Relay Statistics 67 Frame Types 22 23 EthernetII Type II 22 LLC 802 2 22 Raw 802 3 22 SNAP 22 Front Panel De...

Page 105: ...ning Tree Setup 44 46 Statistics Data Port Statistics 66 Frame Relay Statistics 67 IP Statistics 62 IPX Port Statistics 63 PPP Statistics 65 SNMP Statistics 64 STP Spanning Tree Port Statistics 63 WAN...

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