Multi-Tech MT5634ZPX Owner'S Manual Download Page 1

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Summary of Contents for MT5634ZPX

Page 1: ......

Page 2: ...ord of Revisions Revision Date Description A 12 22 97 Manual released B 06 15 98 Editorial update all pages at Rev B C 03 29 99 Revised to distinguish Type 1 and 2 boards Trademarks of Multi Tech Syst...

Page 3: ...PnP COM Ports IRQ Address Type 2 Board 24 Sound Card Considerations 25 Install the MultiModemZPX into the Computer 26 External Connections 27 Cabling for Type 1 Board 28 Cabling for Type 2 Board 29 In...

Page 4: ...Respond to Commands 67 The Modem Dials But Cannot Make a Connection 69 The Modem Disconnects While Online 71 The Modem Cannot Connect When Answering 72 File Transfer Appears Slower Than It Should 72...

Page 5: ...with BABT Requirements 87 Class B Statement 90 FCC Part 15 90 Industry Canada 91 European Low Voltage Directive 91 Compliance with BS6305 BS6320 BABT SITS 82 005S 92 Compliance with BS6789 Section 3 1...

Page 6: ...vi...

Page 7: ...Chapter 1 Introduction and Description...

Page 8: ...and mouse commands from your computer to the central site continues to flow at the conventional data rate of 33 6 Kbps Your MultiModemZPX offers interactive automatic dialing as well as command mode o...

Page 9: ...orts K56flexTM for data transmission speeds up to 56 Kbps while maintaining compatibility with lower speed modems Note the K56flex standard asymmetrically transfers data client downloads at speeds up...

Page 10: ...ers Fax Supports V 17 Group 3 fax communication standards allowing it to communicate with other fax modems as well as with fax machines Responds to Class 1 and Class 2 fax commands enabling it to exch...

Page 11: ...ription This chapter introduces the MT5634ZPX briefly describing its features and package contents It also describes the typographic conventions used in this manual Chapter 2 Installing Your Modem Thi...

Page 12: ...codes which provide you and your software with operational feedback Chapter 5 Solving Problems This chapter describes some common problems you may run into with your modem and how to solve them Chapte...

Page 13: ...YBOARD KEY Names of keyboard keys are shown in all caps e g BACKSPACE Function Key Angle brackets indicate a non literal entry For example CR represents the carriage return character that is sent by t...

Page 14: ...MT5634ZPX 14 Owner s Manual...

Page 15: ...Chapter 2 Installation...

Page 16: ...m card One MultiModemZPX Drivers disk One telephone cable Communications software This MultiModemZPX Owner s Manual You supply A 100 MHz or faster Pentium PC We recommend a 166 MHz or faster PC for vi...

Page 17: ...cord Installation Installation will be slightly different for the two different circuit boards Type 1 or Type 2 commonly used in the MT5634ZPX The Type 1 board contains a four position DIP switch for...

Page 18: ...consists of four steps 1 Configuring the modem s DIP Switch and Jumper settings 2 Installing the modem in the computer 3 Connecting the modem to the telephone line and optionally to an external speake...

Page 19: ...nge the jumpers or DIP switches on the board Figures 2 3 and 2 4 show switches and jumpers for PnP configuration Plug N Play COM Port Setting Plug N Play IRQ Setting Figure 2 3 Plug and Play Type 1 Bo...

Page 20: ...lly assigns COM3 to the MultiModemZPX s serial port Windows 95 also assigns the MultiModemZPX a port address and interrupt request IRQ number Because the number of IRQs is limited a computer with seve...

Page 21: ...ts If you have MS DOS 6 0 or later you can find your current COM Port settings from a diagnostic program called MSD To use it type MSD at the DOS prompt After the opening screen select COM Ports A lis...

Page 22: ...ed Base Address 2F8 COM 2 3 Open 2 Open Base Address 3E8 COM 3 3 Closed 2 Closed Base Address 2E8 COM 4 3 Closed 4 Reserved for future use Factory Default Setting After you have selected the desired C...

Page 23: ...ct the IRQ for your COM port by moving the supplied shorting plug or jumper to the two pins above the desired IRQ number Select an address and an IRQ that does not conflict with others in your compute...

Page 24: ...e other positions are used to set the COM port See Figure 2 7 denotes the factory default setting for non PnP operation These configurations are also marked on the board itself below the IRQ jumper ba...

Page 25: ...emZPX and the other end into the LINE IN jack of the sound card This lets you hear the activity of the modem whether it is originating or answering a call or playing a recorded message using the bundl...

Page 26: ...alf or full size ISA expansion slot Remove the expansion slot cover and save the retaining screw 4 Before handling the MultiModemZPX discharge any static in your body by touching a piece of grounded m...

Page 27: ...ave a standard modular wall jack near your computer you should install one or have one installed for you by your telephone company In the U S installation kits and adapters are available wherever tele...

Page 28: ...nto a working wall jack 3 If you want to connect a telephone to your modem plug the telephone s line cable into the MultiModemZPX s PHONE jack 4 If you want to use a microphone and or speaker with the...

Page 29: ...playing back messages or for speakerphone use To cable the MultiModem ZPX Type 2 PC Board 1 Plug one end of the supplied modular telephone cable into the MultiModem ZPX s LINE jack 2 Plug the other e...

Page 30: ...th your MultiModemZPX and then displays the Windows 95 desktop 4 Installation of the MultiModemZPX is complete If you plan to use the provided communications software install it now according to the i...

Page 31: ...modem Clicking More Info causes Windows 95 to send commands to and receive responses from the modem and to display information about the modem s COM port 10 Write down the modem s port interrupt addre...

Page 32: ...sheet 3 In the list box select the old modem 4 Click Remove then click Close 5 The next time you dial a HyperTerminal connection it selects your new modem and asks you to confirm the selection Is You...

Page 33: ...directly to the modem by issuing AT commands or launch a datacomm session through a set of modem configurations that you select and then associate with a target telephone number Once you create save...

Page 34: ...remote system it is calling Fortunately most communications programs make the process easy by providing a default initialization string to your modem as well as defaults for most of the other required...

Page 35: ...ne Number box 5 Verify that the appropriate model number for the MultiModemZPX example Multi Tech MT5634ZPX is selected in the Connect Using drop down list box Then click OK 6 In the Connect dialog bo...

Page 36: ...of the files on the BBS 2 Mark the file areas you want to examine by typing each file area s list number and a RETURN 3 Enter L to list all the files in the selected file areas Enter C to go forward i...

Page 37: ...a stand alone fax program 1 Select Start Programs Accessories WordPad 2 Create a message in WordPad e g This is a test of the MultiModemZPX s fax capabilities 3 Save the file as ZPX Test doc and exit...

Page 38: ...t Microsoft Fax when the Status dialog box displays that the fax was sent successfully Other Ways to Access Microsoft Fax In Windows 95 select File Print and select Microsoft Fax as the default printe...

Page 39: ...results use a headphone instead of a speaker 2 Select Start Programs Accessories HyperTerminal 3 Double click the Multi Tech BBS HyperTerminal starts with the Connect dialog box open 4 Click Cancel in...

Page 40: ...rial port and modem to meet the requirements of the system on the other end of a connection and to meet your own requirements Windows 95 makes configuration easy for Windows 95 compliant communication...

Page 41: ...ours e g a generic V 34 or 33600 bps modem and rename it Multi Tech MT5634ZPX 4 If your legacy software doesn t have the correct modem initialization string you must change it AT F M which selects the...

Page 42: ...the port the modem is connected to normally COM3 6 For maximum throughput when using data compression set the serial port baud rate or DTE rate to 115 200 bps In Windows 95 select Start Settings Cont...

Page 43: ...ma inserts a pause before dialing the next digit Similarly to turn off call waiting for the duration of the call insert the disabling code used in your area e g ATDT 70 If you are using Windows 95 com...

Page 44: ...MT5634ZPX 44 Owner s Manual...

Page 45: ...Chapter 3 AT Commands Result Codes and S Registers...

Page 46: ...nd characters then press ENTER Used mostly to issue the hang up command ATH cr Command AT Attention Code Values n a Description The attention code precedes all command lines except A and the escape se...

Page 47: ...cription B0 Select ITU T V 22 mode when modem is at 1200 bps B1 Select Bell 212A when modem is at 1200 bps B2 Deselect V 23 reverse channel same as B3 B3 Deselect V 23 reverse channel same as B2 B15 S...

Page 48: ...dial X2 X4 X5 X6 or X7 must be selected S Dial a telephone number previously stored using the Zn x command see Zn x command for further information The range of n is 0 3 Pause during dialing for time...

Page 49: ...or 1 Default 0 Description H0 Go on hook to hang up H1 Go off hook to make the phone line busy Command In Information Request Values n 0 4 9 11 Default None Description I0 Display default speed and co...

Page 50: ...Modulation Handshake Values n 0 or 1 Default 1 Description N0 Modem performs handshake only at communication standard specified by S37 and the B command N1 Modem begins handshake at communication stan...

Page 51: ...s digits terse response V1 Displays result codes as words verbose response Command Xn Result Code Selection Values n 0 7 Default 4 Description X0 Basic result codes e g CONNECT does not look for dial...

Page 52: ...efault 1 Description B0 Disable V 32 auto retrain Not supported B1 Enable V 32 auto retrain Command Cn Data Carrier Detect DCD Control Values n 0 or 1 Default 1 Description C0 Force Data Carrier Detec...

Page 53: ...es n 0 Default 0 Description J0 The auxiliary relay is never closed J1 Not supported responds ERROR Command Kn Local Flow Control Selection Values n 0 3 or 4 Defaults 3 Description K0 Flow control dis...

Page 54: ...settings Command Wn Store Current Configuration Values n 0 Default None Description W0 Store active modem settings in NVRAM load them at power on or following the ATZ command instead of loading the fa...

Page 55: ...Modem sends break signal received from the DTE to the remote modem Command Nn Error Correction Mode Selection Values n 0 5 or 7 Default 3 Description N0 Non error correction mode with data buffering...

Page 56: ...0 or 1 Defaults 0 Description X0 Respond to and discard XON XOFF characters X1 Not supported responds ERROR Command Cn Data Calling Tone Values n 0 or 1 Defaults 0 Description C0 Disable V 25 data cal...

Page 57: ...ing and debugging only Command T94 Testing External RAM Values n a Description This command is used for testing the external RAM Enter AT T94 cr to determine the status of external RAM The response yo...

Page 58: ...CII code for the carriage return character S4 decimal 0 127 10 J Sets ASCII code for the line feed character S5 decimal 0 32 8 H Sets ASCII code for the backspace 33 127 character Values greater than...

Page 59: ...d S35 decimal 0 1 0 0 disables 1 enables the V 25 data calling tone which allows remote data fax voice discrimination S36 decimal 0 2 1 3 N A This register specifies the action to take in the event of...

Page 60: ...bps 6 40000 bps 7 42000 bps 8 44000 bps 9 46000 bps 10 48000 bps 11 50000 bps 12 52000 bps 13 54000 bps 14 56000 bps S42 decimal 0 1 1 Enables disables the 56K auto rate Retrain and fallback are disa...

Page 61: ...ngth of time in the off line command mode before the modem goes into standby mode A value of zero prevents standby mode a value of 1 4 sets the value to 5 S108 decimal 0 3 6 7 6 Selects the digital lo...

Page 62: ...nected at 4800 bps 12 CONNECT 9600 Connected at 9600 bps 13 CONNECT 14400 Connected at 14400 bps 14 CONNECT 19200 Connected at 19200 bps 24 CONNECT 7200 Connected at 7200 bps 25 CONNECT 12000 Connecte...

Page 63: ...LAYED Delay is in effect for the dialed number 89 BLACKLISTED Dialed number is blacklisted 90 BLACKLIST FULL Blacklist is full EC is added to these Result Codes when the extended Result Codes configur...

Page 64: ...MT5634ZPX 64 Owner s Manual...

Page 65: ...Chapter 4 Troubleshooting...

Page 66: ...ng checklist to make sure all hardware is properly connected and that the modem is set up properly Make sure you are running the Microsoft Windows 95 operating system This modem will not run properly...

Page 67: ...ommands The modem dials but is unable to make a connection The modem disconnects while online The modem cannot connect when answering File transfer appears slower than it should be Data is being lost...

Page 68: ...s COM port setting may not match the COM port Windows 95 assigned to the modem Compare the COM port setting in your software to the COM port reported in the Diagnostics tab of the Modem s Properties s...

Page 69: ...codes re enable them by entering ATV1X4 in the terminal window and pressing ENTER When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s tele...

Page 70: ...lect Start Settings Control Panel Modems In the Modems Properties sheet select the appropriate MultiModemZPX model number e g Multi Tech MT5634ZPX click Dialing Properties and type 9 in the local and...

Page 71: ...he new prefix in the Dial Prefix box To change it for Windows 95 software select Start Settings Control Panel Modems In the Modems Properties sheet select Multi Tech MT5634ZPX click Dialing Properties...

Page 72: ...MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enable...

Page 73: ...er speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the V View Parameters command making a screen print of the diagnostics list...

Page 74: ...MT5634ZPX 74 Owner s Manual...

Page 75: ...Chapter 5 Warranty Service and Tech Support...

Page 76: ...ten years from the date of shipment limited to customers in the U S Canada Mexico and United Kingdom For customers in all other countries due to certain legal restrictions MTS warrants that this produ...

Page 77: ...EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS Online Warranty Registration To register your Multi Tech product online click the following link http www multitech com support register htm Technical...

Page 78: ...Q setting _______________________________________ The modem model and serial numbers are silk screened on your modem The software versions are printed on the diskette labels Type ATI4 cr in terminal m...

Page 79: ...name of the technical support specialist you spoke to if possible Please send modems that require repairs to the following address Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn...

Page 80: ...he Files Menu and News For help on menu commands type To Download a file If you know the file name 1 From the Main Menu type F to access the Files Menu then type D 2 Enter the name of the file you wan...

Page 81: ...or more files for download type M press ENTER type the list numbers of the files and press ENTER again 5 Enter D A list of the files you marked appears Enter E if you want to edit the list otherwise...

Page 82: ...h Fax Back Service Multi Tech s fax back system provides 24 hour access to sales marketing and technical literature for customers in the U S A Dial 612 717 5888 follow the voice prompts and enter the...

Page 83: ...Appendices...

Page 84: ...ns for details 4 The ringer equivalence number REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devi...

Page 85: ...ve the equipment from the network until the problem is resolved 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registra...

Page 86: ...f Fax software packages can be used with this product the user must refer to the Fax software manual for setup details Typically the Fax branding information must be entered via the configuration menu...

Page 87: ...he power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt...

Page 88: ...ltage is one which exceeds 42 4 VAC peak or 50 VDC If you have any doubt seek advice from a competent engineer before installing other adapters into the host equipment The equipment must be installed...

Page 89: ...t s expansion slot clearance distance Xmm and creepage distance Ymm as given in the above table must be maintained between the communication card and any assemblies which use or generate hazardous vol...

Page 90: ...nterference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter...

Page 91: ...ements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada European Low Vol...

Page 92: ...rt either loop disconnect or multifrequency tone signalling d REN Ringer Equivalence Number The REN value of a unit is calculated from 3 n where n is the total number of units which can be connected i...

Page 93: ...lecommunications Act 1984 The REN number for this apparatus is 1 Compliance with BS6789 Section 3 1 and Part 2 a The modem is not capable of allowing Auto Call using 999 or other PABX emergency number...

Page 94: ...e direct current is zero amps EMC Safety Terminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 8...

Page 95: ...mands Command Default Permissible Range A Do not use ATB B0 Do not change AT G G2 Do not change AT P P1 Do not change ATSn see table below S Register Default Permissible Range S6 4 2 5 Call Attempts R...

Page 96: ...for additional information Protection Against Contact with TNV Circuit Internal PC Cards The protective cover is fastened to the modem card by means that will only allow a tool to remove the cover Wa...

Page 97: ...1200 0 300 bps Fax Rates 14 400 12 000 9600 7200 4800 2400 and 300 bps Data Format Serial binary asynchronous Data Compatibility K56flex ITU V 34 extended V 34 ITU V 32bis V 32 V 22bis V 21 V 22 V 23...

Page 98: ...slower speed in 2400 bps decrements V 34 mode If conditions improve the modem falls forward to the fastest reliable speed in 2400 bps increments In K56flex mode modem falls back and falls forward in i...

Page 99: ...Carrier Frequencies Transmit Originate 1200 Hz ITU T V 22bis V 22 or Transmit Answer 2400 Hz Bell 212A Standard Receive Originate 2400 Hz 2400 1200 bps Receive Answer 1200 Hz Carrier Frequencies Tran...

Page 100: ...amic Range 43 dB Serial Interface ITU T V 24 V 28 Bus Type 16 bit ISA or EISA Connectors Two RJ 11 phone jacks and two plugs for microphone and speakers Cables One RJ 11 phone cable Environmental Temp...

Page 101: ...s 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 v 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120 Y EM...

Page 102: ...212A mode 47 Blacklist 56 Break signal 55 C Call waiting 43 71 Carriage return character 58 Carrier Control command 47 COM port IRQ selection 23 COM Port Installation 30 Comma pause 58 Communication...

Page 103: ...ble Disable V25 Data Calling Tone S35 59 ENTER key 46 Error correction 9 Error Correction Mode Selection command 55 Escape character 58 Escape sequence 46 F Fall forward 9 Fallback 9 50 98 Fax 73 comm...

Page 104: ...ommand 50 MSD EXE 21 MT2834ZPW Drivers disk 30 Multi Tech BBS 79 100 Multi Tech fax back service 82 MultiModemZPX Operation 33 O On hook off hook 49 Online command mode 50 Outside line dialing an 43 P...

Page 105: ...ricity precautions 26 Store Current Configuration command 54 Store Telephone Number command 54 Storing current configuration 42 telephone numbers 10 54 Synchronous buffered mode 57 T Technical specifi...

Page 106: ...nfiguration command 54 View Numbers in Blacklist command 56 Voice command set 10 features 10 tests 38 W Wait before dialing 58 Wait for carrier 58 Warranty 76 WinCIM 72 Windows 95 Drivers 30 Windows 9...

Page 107: ...MT5634ZPX 107 Appendices...

Page 108: ...MT5634ZPX 108 Owner s Manual...

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