Service & Warranty Information
Limited One-Year Warranty
How to Get Service Under the Terms of the Limited One-Year
Warranty
For warranty repair, do not return your product to the place of purchase. Instead follow
the instructions below to obtain warranty service as our dealer network is not prepared to
service the product under the terms of this warranty.
1. First, write, call or FAX MTH Electric Trains, 7020 Columbia Gateway Drive,
Columbia, MD 21046, 410-381-2580 (FAX No. 410-381-6122), stating when it was
purchased and what seems to be the problem. You will be given a return authorization
number to assure that your merchandise will be properly handled upon its receipt.
2. CAUTION: Make sure that the product is packed in its original factory
packaging including its foam and plastic wrapping material so as to prevent damage to
the merchandise. The shipment must be prepaid and we recommend it be insured. A cover
letter, including your name, address, daytime phone number, Return Authorization
Number, a copy of your sales receipt and a full description of the problem, must be
inluded to facilitate the repairs. Please include the description regardless of whether you
discussed the problem with one of our service technicians when contacting MTH for your
Return Authorization Number.
3. Please make sure you have followed the instruction carefully before returning
any merchandise for service.
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.
a copy of the
original sales receipt from an Authorized M.T.H. Train Merchant
See our website at
or call 410-381-2580 to identify an Authorized M.T.H. Train Merchant near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or workmanship, excluding
wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. We will repair or replace (at our
option) the defective part without charge for the parts or labor, if the item is returned to an
Authorized Service Center
(ASC) or M.T.H. National Authorized Service Center (NASC) within one year of the original date of purchase. This warranty
does not cover damages caused by improper care, handling, or use. Transportation costs incurred by the customer are not
covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and
, which gives the date of purchase. If you are sending this
product to an Authorized Service Center, contact that Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific questions
regarding the warranty may be forwarded to M.T.H. directly.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia MD 21046-1532
M.T.H.
www.mth-railking.com
