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ErrorID
Description
Troubleshooting
0001
A fault current has been
detected
DANGER
! Disconnect the power supply to the
wallbox and secure it against being switched on again.
Then disconnect the charging cable from the vehicle.
Contact the electrician who installed the wallbox
0002
Vehicle error detected
The vehicle does not communicate as expected. Check
if an error is emitted by the vehicle. If this is not the
case, disconnect the charging cable from the vehicle.
Restart the charging process. If the error persists, refer
to the operating instructions of your vehicle and
contact your supplier of the wallbox or the vehicle
brand dealership. Provide the corresponding error IDs
from the wallbox and the vehicle.
0004
Communication error of
load management via
CAN
The load management has detected an error. The
master cannot be reached via Ethernet or the CAN bus.
Check the configuration of your wallbox. If the wallbox
is not operated in a charging network, also check the
position of slide switch SW 4.
0008
Communication error via
Ethernet
The wallbox could not connect to the internet. Check
your network settings or use offline mode.
0010
Temperature error
The temperature is outside of the wallbox
manufacturer's specification. Check the requirements
from the chapter "Installation site requirements" and
the temperature range on the Nameplate. Let the
wallbox cool down and start the charging again. If the
error persists, contact your wallbox supplier and
provide the error ID.
0020
Compatibility errors
The connected vehicle has requested ventilation. This
operating mode is not supported. See the chapter
„
Intended use".
0040
Vehicle error detected
The vehicle does not behave as expected and exceeds
the permissible charging current. Disconnect the
charging cable from the vehicle. Restart the charging
process. If the error persists, refer to the operating
instructions of your vehicle and contact the vehicle
brand dealership or your wallbox supplier. Provide the
corresponding error IDs from the vehicle and the
wallbox.
0080
Internal error detected
Disconnect the charging cable from the vehicle and
start the charging process again. If the error persists,
contact your wallbox supplier, and provide the error ID.
