MR MControl 10, Operating Instructions Manual

Page: 25 / 62

5 Packaging, transport and storage
25 5809776/02 EN
The checks must take place after unloading when the crate or transport con-
tainer can be accessed from all sides.
Visible damage
If external transport damage is detected on receipt of the shipment, proceed
as follows:
▪ Immediately record the transport damage found in the shipping docu-
ments and have this countersigned by the carrier.
▪ In the event of severe damage, total loss or high damage costs, immedi-
ately notify the sales department at Maschinenfabrik Reinhausen and the
relevant insurance company.
▪ After identifying damage, do not modify the condition of the shipment fur-
ther and retain the packaging material until an inspection decision has
been made by the transport company or the insurance company.
▪ Record the details of the damage immediately onsite together with the
carrier involved. This is essential for any claim for damages!
▪ If possible, photograph damage to packaging and packaged goods. This
also applies to signs of corrosion on the packaged goods due to moisture
inside the packaging (rain, snow, condensation).
▪ Be absolutely sure to also check the sealed packaging.
Hidden damage
When damages are not determined until unpacking after receipt of the ship-
ment (hidden damage), proceed as follows:
▪ Make the party responsible for the damage liable as soon as possible by
telephone and in writing, and prepare a damage report.
▪ Observe the time periods applicable to such actions in the respective
country. Inquire about these in good time.
With hidden damage, it is very hard to make the transportation company (or
other responsible party) liable. Any insurance claims for such damages can
only be successful if relevant provisions are expressly included in the insur-
ance terms and conditions.