10
RETURN INSTRUCTIONS
RETURNS:
A.
Any return of defective merchandise to the manufacturer must be processed
accordingly by first contacting customer service (contact information shown below) to
obtain an RA # (Return Authorization Number). We will not accept any returns of
merchandise without an applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your
following these instructions if you are returning the unit to Maxi-Matic USA:
1. Carefully pack the item in its original carton or other suitable box to avoid
damage in shipping.
2. Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code, daytime telephone
number, and RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem you are having
(Enclose in an envelope and tape directly to the unit before the box
is sealed,) and
d) Any parts or accessories related to the problem.
3. Maxi-Matic USA recommends you ship the package U.P.S ground service
for tracking purposes. We cannot assume responsibility for lost or damaged
products returned to us during incoming shipment. For your protection,
always carefully package the product for shipment and insure it with the
carrier. C.O.D shipments cannot be accepted.
4. All return shipping charges must be prepaid by you.
5. Mark the outside of your package:
MAXI-MATIC USA
18401 E. ARENTH AVE.
CITY OF INDUSTRY, CA 91748
6. Once your return has been received by our warehouse, Maxi-Matic USA
will repair or replace the product if it is defective in material or workmanship,
subject to the conditions in paragraph B.
7. Maxi-Matic will pay the shipping charges to ship the repaired or
replacement product back to you.
