Mozaex™ ShowStar User Guide
5
Return Merchandize Authorization (RMA) Information
Follow these steps to get your ShowStar returned for refund or for service:
Purchased from the Mozaex Web Site –
Contact the USA Mozaex office at the emails and
the following numbers listed in this Guide to obtain an Return Merchandize Authorization (RMA)
Number.
Mozaex‟s Customer Service number: (801) 685-9000 or (800) 866-9797.
Purchased from Dealer
- Contact your Authorized Mozaex Dealer. Contact the Authorized
Mozaex Dealer that you purchased the product from to request a refund or for servicing. If you
are unable to contact your Mozaex Dealer then contact:
Mozaex‟s Customer Service at the
numbers above
.
If the product needs to be returned to the factory you need to first obtain a Return Material
Number (RMA). Please provide the original invoice number, receipt date, serial number, and
description of the product to be returned and if applicable, the return address where the
product should be returned to. Products may be refused without an assigned RMA.
International customer outside of the USA and Canada
– For immediate servicing there
may be a Dealer or Distributor that is located in your respective Country. Please refer to the
www.Mozaex.com web site for contact information for the Dealer/Distributor nearest you.
Locate a dealer/distributor link: http://www.mozaex.com/HowToBuy/FindADealer.aspx
While basic servicing and technical support is typically available through an authorized Mozaex
Dealer or Distributor, it is recommended that you contact the Mozaex Headquarters for
immediate critical servicing or returns.
2. Return the product freight prepaid within 10 days of the issuance of the issued RMA number.
Post the RMA number clearly on the outside of the box or mailing label. Note: If you do not
mark the RMA number on the outside of the box, your shipment may be refused at the time of
delivery. Freight collect returns will be refused.
