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TECHNICAL TROUBLESHOOTING GUIDE
Problem
Possible reasons
Solutions
Unable to open lid
Unable to open because of
pressure in the cooking pot.
Press continuously the pressure release
button to remove the pressure inside
of the cooking pot. It can take a few
minutes until the pressure is fully
released.
Pressure in the cooking pot
is fully released but the float
valve is stuck because it is too
dirty and therefore unable to
move down.
a. Be sure the pressure is totally released
by letting the appliance cool down for
at least 2 hours.
b. Gently push the float valve down by
inserting a skewer or a long object
into the float valve opening. If this
does not work, send the appliance to
an Approved Service Centre.
c. For next use, please clean and dry off
the float valve thoroughly.
Unable to close lid
The sealing gasket is not
properly installed.
Install the sealing gasket properly.
The cooking pot contains hot
ingredients generating steam.
Wait for the ingredients in the cooking
pot to cool down before trying to close
the lid again.
The float valve is stuck because
it is too dirty and therefore
unable to move down.
a. Gently push the float valve down by
inserting a skewer or a long object
into the float valve opening. If this
does not work, send the appliance to
an Approved Service Centre.
b. For next use, please clean and dry off
the float valve thoroughly.
Position and or direction at
which the lid was closed is
incorrect.
Close the lid in the correct direction
according to the instruction manual.
When opening the lid,
the cooking pot remains
attached to the lid.
The sealing gasket created a
suction effect.
The cooking pot will free from the
lid by itself. It is normal and simply
demonstrates a good hermeticity of
the product. To avoid that the cooking
pot falls heavily on the product when
opening the lid, always open the lid
gently.
Problem
Possible reasons
Solutions
Intense release of pressure
from the pressure limit valve.
The inner pressure exceeds working
pressure, or the inner pressure
exceeds the safety pressure.
Clean pressure limit valve, float
valve and lid thoroughly. If float
valve still has steam coming out,
please return appliance to the
nearest Approved Service Center for
inspecting, repairing or adjusting by
authorized person.
The pressure limit valve is in an
incorrect position.
Carefully rotate/press the pressure
limit valve to make it fall into
place. Be careful of the hot steam.
Position yourself safely and wear
oven mitts.
Faulty pressure control resulted in
release of pressure.
Send the appliance to an Approved
Service Centre for repair.
Continuous pressure release
from the float valve.
The inner pressure exceeds working
pressure, or the inner pressure
exceeds the safety pressure.
Clean pressure limit valve, float
valve and lid thoroughly. If float
valve still has steam coming out,
please return appliance to the
nearest Approved Service Center for
inspecting, repairing or adjusting by
authorized person.
Residue in the float valve.
a. Press continuously the pressure
release button to remove the
pressure inside of the cooking
pot. It can take a few minutes
until the pressure is fully released.
b. Let the appliance cool down for
at least 2 hours.
c. Clean and dry off the float valve
before restarting the cooking.
The float valve is stuck.
a. Press continuously the pressure
release button to remove the
pressure inside of the cooking
pot. It can take a few minutes
until the pressure is fully released.
b. Let the appliance cool down for
at least 2 hours.
c. Clean and dry off the float valve
before restarting the cooking.
