Motorola SURFboard SVG1202 User Manual Download Page 8 | Manualshive

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SVG1202 Wireless Voice Gateway

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User Guide

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Solutions ................................................................................................................................................................ 46

Front Panel LEDs and Error Conditions ................................................................................................................. 47

Warranty Information ......................................................................................................................................... 48

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Summary of Contents for SURFboard SVG1202

Page 1: ...User Guide Motorola SURFboard SVG1202 Wireless Voice Gateway ...

Page 2: ...r adaptation without written permission from Motorola Mobility Inc Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Mobility to provide notification of such revision or change Motorola Mobility provides this guide without warranty of any kind implied or expressed including but not limited to ...

Page 3: ...s can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs an...

Page 4: ...ct your local authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance Please visit www motorola com recycle for instructions on recycling IMPORTANT VoIP SERVICE INFORMATION Please contact your Internet Service Provider ISP and or your local municipality for additional information on making emergen...

Page 5: ... product that complies with x The IEEE 802 11 Standard on Wireless LANs Revision B and Revision G as defined and approved by the Institute of Electrical Electronics Engineers x The Wireless Fidelity Wi Fi certification as defined by the Wireless Ethernet Compatibility Alliance WECA RESTRICTIONS ON THE USE OF WIRELESS DEVICES In some situations or environments the use of wireless devices may be res...

Page 6: ...guring TCP IP for Windows XP 9 Renewing the IP Address in Windows 7 or Vista 9 Renewing the IP Address in Windows XP 10 Verifying the IP Address in Windows 7 or Vista 10 Verifying the IP Address in Windows XP 10 Setting Up a Wi Fi Network Connection 10 Monitoring Your Gateway 11 Starting the Gateway Configuration Manager 11 SVG1202 Menu Options Bar 12 Changing the SVG1202 Default Password 13 Resto...

Page 7: ...g Page 31 Firewall Remote Log Page 31 Parental Control Pages 32 Parental Control User Setup Page 32 Parental Control Basic Setup Page 33 Parental Control Time of Day Filter Page 34 Parental Control Local Log Page 34 Wireless Pages 35 Wireless 802 11 Radio Page 35 Wireless 802 11 Primary Network Page 36 Wireless 802 11 Advanced Page 38 Wireless 802 11 Access Control Page 39 Wireless 802 11 Wi Fi Mu...

Page 8: ...B SVG1202 Wireless Voice Gateway User Guide vi Solutions 46 Front Panel LEDs and Error Conditions 47 Warranty Information 48 ...

Page 9: ...a Broadband Technical Support at 1 877 466 8646 ITEM DESCRIPTION Power Supply Provides power to the gateway using an electrical outlet 10 100Base T Ethernet Cable Standard Category 5 or higher cable for connecting to the network Software License Regulatory Card Contains software license warranty and safety information for the gateway SVG1202 Install Sheet Provides basic information for connecting ...

Page 10: ...ernet port Green A device is connected to the Ethernet 10Base T or Fast Ethernet 100Base T port 6 TEL1 TEL2 Telephone is off hook dialing or call is in progress Green Telephone is connected and activated on hook 7 WIRELESS Green Wi Fi enabled with encrypted wireless data activity long short blinking indicates wireless pairing in progress Amber Wi Fi enabled with unencrypted wireless data activity ...

Page 11: ...ations channels Press and hold the RESET switch for five seconds or longer to restore the factory default settings 4 CABLE Coaxial cable connector 5 POWER 12VDC Power connector MAC Label The SVG1202 Media Access Control MAC label is located on the bottom of the gateway It contains specific ID information for the gateway To receive data service you may have to provide the MAC address HFC MAC ID and...

Page 12: ...the gateway Hand tighten the connectors to avoid damaging them 3 Plug the power cord into the Power port on the gateway 4 Plug the other end of the power cord into an electrical wall outlet This automatically powers ON the gateway You do not need to unplug the gateway when it is not in use Note The first time you plug in the gateway allow from 5 to 30 minutes for the gateway to scan and connect to...

Page 13: ...computer Testing the Connections Perform the following connectivity test to verify that all the components were connected properly 1 Power ON the computer and log in 2 Check that the POWER RECEIVE SEND and LINK front panel LEDs on the gateway are either solid or blinking See Front Panel for additional status information Note The ONLINE LED should turn solid after the gateway is provisioned activat...

Page 14: ... on the wall to mark the holes 5 Select an appropriate depth and diameter to drill the holes to a depth of at least 1 inches 3 8 cm Note There must be 10 inch 2 5 mm between the wall and underside of the screw head 6 Insert the 6 screws in the holes and then attach the gateway 7 Verify the gateway is still securely attached to the wall 8 Reconnect the coaxial Ethernet power cables 9 Plug the power...

Page 15: ...B SVG1202 Wireless Voice Gateway User Guide 7 Wall Mounting Template ...

Page 16: ...apter settings to open the Network Connections window 5 Right click the network connection for your network interface 6 Select Properties to open the Local Area Connection Properties window 7 Select Internet Protocol Version 4 TCP IPv4 and click Properties to open the Internet Protocol Properties window 8 Select Obtain an IP address automatically and Obtain DNS server address automatically 9 Click...

Page 17: ...s is selected 14 Click OK A prompt to restart your computer will display Configuring TCP IP for Windows XP 1 Click Start and then select Settings and Control Panel 2 Click Network and Internet Connections or Network Connections will vary according to settings 3 Click Local Area Connection 4 Click Properties to open the Local Area Connection Properties window 5 Verify Internet Protocol TCP IP is se...

Page 18: ...window 4 Type cmd and click OK to open a command prompt window 5 Type ipconfig and press Enter to display the IP Configuration Verifying the IP Address in Windows XP 1 Click Start and then click Run 2 Type cmd and click OK 3 Type ipconfig and press Enter to display your IP configuration Setting Up a Wi Fi Network Connection Do the following to set up a Wi Fi network connection using the WPS button...

Page 19: ...provider for assistance Starting the Gateway Configuration Manager 1 Open any web browser on a computer connected to the gateway 2 In the Address bar type http 192 168 0 1 for the Gateway Configuration Manager IP address and then press Enter The gateway Login screen displays 3 Type the default username and password Both entries are case sensitive Username admin Password motorola 4 Click Login to o...

Page 20: ...provide diagnostic tools and allow you to change your gateway user name and password Basic Views and configures the gateway IP related configuration data includin Network Configuration WAN Connection Type DHCP and DDNS Advanced Configures and monitors how the gateway routes IP traffic Firewall Configures and monitors the gateway firewall Parental Control Configures and monitors the gateway Parenta...

Page 21: ...ry Defaults 4 Click Apply to update the user name and password Restoring Factory Defaults Note After applying the restore factory settings change you will have to log in using the default user name and password Under Restore Factory Defaults select Yes 1 Click Apply to reset the user name and password to the original factory settings 2 Log in again using the following defaults Note that both entri...

Page 22: ...P address serial number and to monitor the gateway system connection access additional diagnostic tools and change your gateway user name and password Status Software Page Displays status information for the gateway software Status Connection Page Check the HFC and IP network connectivity status of the gateway Click Refresh in your web browser to refresh this information ...

Page 23: ... Password and Restoring Factory Defaults for more information Status Diagnostics Page Use the following diagnostic tools to troubleshoot IP connectivity problems Ping LAN Ping WAN Traceroute WAN Ping Utility Use Ping Packet InterNet Groper to check connectivity between the gateway and other devices on the gateway LAN by sending a small packet of data and then waiting for a reply A Ping reply confi...

Page 24: ...delete the Ping results in the Results pane Traceroute Utility Use Traceroute to map the network path from the SVG1202 Configuration Manager to a public host 1 Enter the IP address or Host Name of the computer you want to target for the Traceroute operation in the Target field 2 Enter the maximum number of hops that the Traceroute operation performs before stopping in the Max Hops field 3 Enter th...

Page 25: ...eless Voice Gateway User Guide 17 Status Event Log Page Review critical system events in chronological order in the SNMP Event log Status Configuration Page Reboot the gateway after making any configuration changes ...

Page 26: ... there can be only that number of connections at a time In NAPT mode an almost arbitrary number of connections are multiplexed using TCP port information The number of simultaneous connections is limited by the number of addresses multiplied by the number of available TCP ports LAN IP Address MAC Address Enter the IP address of the SVG1202 on your private LAN Media Access Control address a set of ...

Page 27: ...ormation provided by your ISP for Static IP Address Static IP Mask Default Gateway Primary DNS and Secondary DNS MTU Size Maximum Transmission Unit MTU is the largest size packet or frame that can be sent The default value is suitable for most users Spoofed MAC Address If WAN Connection Type is Static IP enter the information provided by your ISP for Static IP Address Static IP Mask Default Gatewa...

Page 28: ... server leases an IP address to a client The default is 3600 seconds 60 minutes DHCP Clients Lists the DHCP client device information Click Apply to save your changes To renew a DHCP client IP address choose Select and then click Force Available Basic DDNS Page Set up the Dynamic Domain Name System DDNS service to assign a static Internet domain name to a dynamic IP address This allows the gateway...

Page 29: ...onfiguration 1 Type the path and file name of the backup file located on your computer or click Browse to locate the file 2 Click Restore to recreate your previously saved SVG1202 settings Backing Up Your SVG1202 Configuration 1 Type the path and file name where you want to store the backup file on your computer or click Browse to locate the file 2 Click Backup to create a backup of your SVG1202 s...

Page 30: ...ions Page FIELD DESCRIPTION WAN Blocking Prevents the SVG1202 Configuration Manager or the computers behind it from being visible to other computers on the SVG1202 WAN Select Enable to turn on IPsec PassThrough Enables the IPsec Pass Through protocol to be used through the SVG1202 Configuration Manager so that a VPN device or software may communicate properly with the WAN Select Enable to turn on ...

Page 31: ...st Enable Allows multicast specific traffic denoted by a multicast specific address to be passed to and from the computers on the private network behind the configuration manager Select Enable to turn on UPnP Enable Turns on the Universal Plug and Play protocol UPnP agent in the configuration manager If you are running a CPE client application that requires UPnP select this box Select Enable to tu...

Page 32: ...ore filter settings commonly used but not have them active Field Descriptions for the Advanced IP Filtering Page FIELD DESCRIPTION Start Address Enter the starting IP address range of the computers you want to deny access to the SVG1202 WAN Enter only the least significant byte of the IP address End Address Enter the ending IP address range of the computers you want to deny access to the SVG1202 W...

Page 33: ...ts IP address which can be assigned via the DHCP server or hard coded to various addresses over time Field Descriptions for the Advanced MAC Filtering Page FIELD DESCRIPTION MAC Addresses Media Access Control address a unique set of 12 hexadecimal digits assigned to a computer during manufacturing Setting a MAC Address Filter 1 Enter the MAC address in the MAC Addresses field for the computer you ...

Page 34: ...ified port ranges are blocked for ALL computers This setting is not IP address or MAC address specific For example to block all computers on the private LAN from accessing HTTP sites enter the following Start Port 80 End Port 80 Protocol TCP Checkmark Enabled Click Apply Field Descriptions for the Advanced Port Filtering Page FIELD DESCRIPTION Start Port Enter the starting port number End Port Ent...

Page 35: ...ests on specific port numbers to reach web servers FTP servers mail servers etc so that they can be accessible from the public Internet Commonly used Port numbers To map a port enter the range of port numbers that should be forwarded locally and the IP address to which traffic to those ports should be sent To map only a single port enter the same port number in the start and end locations for that...

Page 36: ...ing traffic is detected on the Trigger Range ports for 10 minutes the Target Range ports close This is a safer method for opening specific ports for special applications e g video conferencing programs interactive gaming file transfer in chat programs etc because they are dynamically triggered and not held open constantly or erroneously left open via the router administrator and exposed for potent...

Page 37: ...ve games that may have a problem running through a firewall You can leave a computer used for gaming only exposed to the Internet while protecting the rest of your network You can configure one computer to be the DMZ host This setting is generally used for computers using problem applications that use random port numbers and do not function correctly with specific port triggers or the port forward...

Page 38: ...ion creation and termination Outside attacks intrusion detection You can configure the firewall filters to set rules for port usage Firewall Web Content Filter Page Configure the firewall by enabling or disabling various Web filters related to blocking or exclusively allowing different types of data through the Configuration Manager from the WAN to the LAN You can block Java Applets Cookies Active...

Page 39: ...he Configuration Manager typically 192 168 0 x To activate the SysLog monitoring feature check all desired event types to monitor and enter the last byte of the IP address of the SysLog server Normally the IP address of this SysLog server is hard coded so that the address does not change and always agrees with the entry on this page Field Description for the Firewall Remote Log Page FIELD DESCRIPT...

Page 40: ... for easy availability You can enable Internet session duration timers which limit the amount of time for Internet access Users must enter their passwords the first time to access the Internet but not each time a new web page is accessed You can also set the inactivity timer so that if there is no Internet access for a specified time the user must login again Field Descriptions for the Parental Co...

Page 41: ... can use the Internet Session Duration Set the amount of time a selected user can use the Internet Inactivity time Set the amount of inactivity time before the Internet automatically closes for a selected user Trusted Computers Enter a user s CPE MAC address so that CPE can access the Internet without being censored by the Parental Control When done click Add Click Apply to activate and save any c...

Page 42: ...in the Time Access Rule field on the Parental Control User Setup Page After creating each new time of day policy click Apply to store and activate the settings The same category names for blocking profiles appear in the Parental Control User Setup page under the Time Access Rule section where each user can be assigned up to four categories simultaneously Parental Control Local Log Page Generate an...

Page 43: ...ld Descriptions for the Wireless 802 11 Radio Page FIELD DESCRIPTION Wireless Interfaces Shows the MAC address of the installed wireless card It is not configurable Wireless Shows if the wireless network is enabled or disabled Country Restricts the channel set based on the country s regulatory requirements This is a display only field Output Power Sets a percentage of the output power of the hardw...

Page 44: ... Name SSID of the Primary wireless network using a 1 32 ASCII character string Closed Network In a closed network users type the SSID into the client application instead of selecting the SSID from a list WPA Enables or disables Wi Fi Protected Access encryption WPA PSK Enables or disables a local WPA pre shared key passphrase WPA2 Enables or disables Wi Fi Protected Access 2 encryption WPA2 PSK En...

Page 45: ...tication with the CPE WEP Encryption Enables or disables Wired Equivalent Privacy encryption Shared Key Authentication Sends an authentication request to the access point Then the access point sends a challenge text to the CPE The CPE encrypts challenge text which it sends to the access point The access point decrypts and compares the message with the original challenge text If they are the same t...

Page 46: ...s only 802 11b clients Basic Rate Set Determines which rates are advertised as basic rates Default uses the driver defaults All sets all available rates as basic rates 54g Protection Improves performance in Auto mode using RTS CTS protection in mixed 802 11g 802 11b networks Turn protection off to maximize 802 11g throughput under most conditions XPress Technology Enhances Wi Fi throughput and eff...

Page 47: ...packet transmission Wireless 802 11 Access Control Page Configure the Access Control to the AP and status on the connected clients Field Descriptions for the Wireless 802 11 Access Control Page FIELD DESCRIPTION Wireless Interface Shows the MAC address of the installed wireless card It is not configurable MAC Restrict Mode Selects whether wireless clients with the specified MAC address are allowed...

Page 48: ...er Save support On or Off When On the AP queues packets for STAs that are in Power Save mode Queued packets are transmitted when the STA notifies the AP that it has left Power Save mode EDCA AP Parameters Specifies the parameters for traffic transmitted from the AP to the STA in four Access Categories Best Effort AC_BE Background AC_BK Video AC_VI Voice AC_VO Admission control specifies if it is t...

Page 49: ...efault settings Prevent unauthorized eavesdropping or access by enabling wireless security after your WLAN is operational The default settings provide no wireless security To enable security for your WLAN Encrypt wireless LAN transmissions Restrict wireless LAN access to further prevent unauthorized WLAN intrusions using the Wireless 802 11 Access Control Page Never provide your SSID WPA or WEP pa...

Page 50: ...ntages include Stronger encryption and more secure Authentication to ensure that only authorized users can log in to your WLAN Easier configuration Standard algorithm on all compliant products to generate a key from a textual passphrase Incorporation into the new IEEE 802 11i wireless networking standard For new wireless LANs Motorola recommends purchasing client adapters that support WPA encrypti...

Page 51: ...er provide the PSK Passphrase to anyone who is not authorized to use your WLAN Configuring a Wireless Client for WEP If you enabled WEP and set a key by configuring WEP on the gateway you must configure the same WEP key on each wireless client The gateway cannot authenticate a client if Shared Key Authentication is enabled on the gateway but not on the client The client WEP key does not match the ...

Page 52: ...rnet to make telephone calls The Multimedia Terminal Adapter MTA supports basic telephone functions such as three way calling voice mail and fax transmissions MTA Status Page Displays the initialization status of the MTA MTA DHCP Page Displays the MTA DHCP lease information ...

Page 53: ...B SVG1202 Wireless Voice Gateway User Guide 45 MTA QoS Page Displays the MTA Quality of Service QoS parameters ...

Page 54: ...dress for your operating system in Verifying Your IP Address in Windows 7 or Vista or Verifying Your IP Address in Windows XP Call your service provider if you need an IP address Check that the Ethernet cable is properly connected to the gateway and the computer If a device is connected via the Ethernet port check that the ONLINE icon is ON to verify connectivity Call your service provider for fur...

Page 55: ... DURING STARTUP IF DURING NORMAL OPERATION POWER OFF Gateway is not properly plugged into the electrical outlet Gateway is unplugged RECEIVE FLASHING Downstream receive channel cannot be acquired Downstream channel is lost SEND FLASHING Upstream send channel cannot be acquired Upstream channel is lost ONLINE FLASHING IP registration is unsuccessful IP registration is lost LINK OFF No connected dev...

Page 56: ...all not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects which result from normal wear and tear under ordinary use and do not affect the performance or use of the Product Motorola s wa...

Page 57: ... THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Retail Purchasers Only If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller please ca...

Page 58: ...Motorola Mobility Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 585342 001 a 11 2011 ...

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