Motorola SURFboard 570280-001-a User Manual Download Page 8

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Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide

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570280-001-a

Wireless 802.11 Primary Network Page ....................................................................................... 51

Wireless 802.11 Guest Network Page .......................................................................................... 54

Wireless 802.11 Advanced Page................................................................................................... 56

Wireless 802.11 Access Control Page .......................................................................................... 58

Wireless 802.11 Wi-Fi Multimedia Page ....................................................................................... 59

Wireless 802.11 Bridging Page ..................................................................................................... 61

Setting Up Your Wireless LAN ...................................................................................................... 62

Encrypting Wireless LAN Transmissions ................................................................................ 62

Installing Wireless Clients ............................................................................................................. 63

Configuring a Wireless Client for WPA ................................................................................... 63

Configuring a Wireless Client for WEP ................................................................................... 64

Configuring a Wireless Client with the Network Name (SSID)............................................... 64

Troubleshooting

Solutions ........................................................................................................................................ 65

Front Panel LEDs and Error Conditions ......................................................................................... 66

Software License & Warranty

Software License........................................................................................................................... 67

Warranty Information..................................................................................................................... 68

Tables

Table 1 – SBG941 LED Activity During Startup ............................................................................... 7

Table 2 – Troubleshooting Solutions.............................................................................................. 65

Table 3 – Front Panel LEDs and Error Conditions.......................................................................... 66

Figures

Figure 1 – Cabling the SBG941........................................................................................................ 6

Figure 2 – Cabling the SBG941U ..................................................................................................... 8

Summary of Contents for SURFboard 570280-001-a

Page 1: ...M User Guide Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways SBG941 SBG941U SBG941E SBG941UE ...

Page 2: ... be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets e...

Page 3: ...comply with The IEEE 802 11 Standard on Wireless LANs Revision B and Revision G as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity Wi Fi certification as defined by the Wireless Ethernet Compatibility Alliance WECA RESTRICTIONS ON THE USE OF WIRELESS DEVICES In some situations or environments the use of wireless devices may be restricted by the p...

Page 4: ...TION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To comply with the FCC RF exposure compliance requirements the separation distance between the antenna and any person s body including hands wrists feet and ankles must be at least 20 cm 8 inches This transmitter must not be co located or operating in conjunction with any ot...

Page 5: ...information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance Please visit www motorola com recycle for instructions on recycling International Declaration of Conformity We Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A declare under our sole responsibility that the SBG941 SURFboard Wireless Cable Modem Gatew...

Page 6: ...n Windows XP 8 Configuring TCP IP in Windows Vista 9 Verifying the IP Address in Windows XP 10 Verifying the IP Address in Windows Vista 10 Renewing Your IP Address in Windows XP or Windows Vista 11 Setting Up a Wi Fi Network 11 Wall Mounting the Modem 11 Wall Mounting Template 12 Basic Configuration Starting the SBG941 Configuration Manager CMGR 14 Changing the SBG941 Default Password 15 SBG941 M...

Page 7: ...0 Advanced Pages Advanced Options Page 31 Advanced IP Filtering Page 33 Advanced MAC Filtering Page 34 Setting a MAC Address Filter 34 Advanced Port Filtering Page 35 Advanced Port Forwarding Page 36 Advanced Port Triggers Page 37 Advanced DMZ Host Page 38 Setting Up the DMZ Host 38 Advanced Routing Information Protocol Setup Page 39 Firewall Pages Firewall Web Content Filter Page 42 Firewall Loca...

Page 8: ...ypting Wireless LAN Transmissions 62 Installing Wireless Clients 63 Configuring a Wireless Client for WPA 63 Configuring a Wireless Client for WEP 64 Configuring a Wireless Client with the Network Name SSID 64 Troubleshooting Solutions 65 Front Panel LEDs and Error Conditions 66 Software License Warranty Software License 67 Warranty Information 68 Tables Table 1 SBG941 LED Activity During Startup ...

Page 9: ...G941E and SBG941UE unless noted otherwise All SBG941U references also apply to the SBG941UE unless noted otherwise Inside the Box Before installing the SBG941 verify that the following items are included in the box If you obtained the modem from your service provider some of the included items may be different Item Description Power supply Provides power via an AC electrical outlet 10 100Base T Et...

Page 10: ...plitter and two additional coaxial cables to use the TV and SBG941 Note This product is also designed for IT power systems with phase to phase voltage 230VAC input Minimum System Requirements The SBG941 is compatible with the following operating systems Windows XP Service Pack 2 or later Windows Vista Service Pack 1 or later MAC 10 4 Contact Information For information about Motorola consumer cabl...

Page 11: ...panel LED indicators provide the following status information for power communications and errors LED Flashing On 1 POWER Not applicable LED does not flash Green Power is properly connected 2 RECEIVE Scanning for a downstream receive channel connection Green Downstream channel is connected 3 SEND Scanning for an upstream send channel connection Green Upstream channel is connected 4 ONLINE Scanning...

Page 12: ...airing was successful LED turns green after five minutes 7 WPS START Not applicable LED does not flash Green WPS button is pressed and Wi Fi Protected Security is activated LED will remain on until WPS button is released Rear Panel Overview Both the SBG941 and SBG941U shown above rear panels contain the following cabling port and connectors Item Description 1 ETHERNET 1 2 3 4 Ethernet ports Activi...

Page 13: ...nection 2 USB For Windows only used for connecting a PC to the SBG941U You cannot connect a Macintosh or UNIX computer to the USB port on the SBG941U Front panel LINK LED will turn ON when a USB device is connected and a link is established USB connector is available on SBG941U models only 3 CABLE Coaxial cable connector 4 RESET Resets the cable modem which may take from five to 30 minutes 5 POWER...

Page 14: ...uct Cabling the SBG941 Before starting power on your computer and check that the SBG941 is unplugged 1 Connect the coaxial cable to the cable outlet or splitter 2 Connect the other end of the coaxial cable to the cable connector on the modem Hand tighten the connectors to avoid damaging them 3 Plug the power cord into the Power port on the modem 4 Plug the other end of the power cord into an elect...

Page 15: ...lation CD ROM in the CD ROM drive Do not connect the Ethernet and USB cables on the same computer at any time Before starting power on your computer and check that the SBG941U power cord is unplugged 1 Load and run the SBG941U Installation CD ROM and install the applicable USB driver 2 Connect one end of the coaxial cable to the cable outlet or splitter 3 Connect the other end of the coaxial cable...

Page 16: ...eve the IP address using the Network DHCP server The modem provides a DHCP server on its LAN Motorola recommends that you configure your LAN to obtain the IPs for the LAN and DNS server automatically Make sure all computers on your LAN are configured for TCP IP After configuring TCP IP on your computer you should verify the IP address Note For UNIX or Linux systems follow the instructions in the a...

Page 17: ...nd Internet window 3 Double click Network and Sharing Center to display the Network and Sharing Center window 4 Click Manage network connections to display the LAN or High Speed Internet connections window 5 Right click the network connection for your network interface 6 Select Properties to display the Local Area Connection Properties window Vista may prompt you to allow access to the Network Pro...

Page 18: ... automatically assign an IP address if the cable modem gateway is unable to obtain one Because this automatically assigned IP address is not valid you will not be able to access the Internet using the cable modem gateway Check the following Your cable connections Whether you can see cable TV channels on your television After successfully verifying your cable connections and proper cable TV operati...

Page 19: ... the modem 2 Power on the WPS enabled devices you want to have access to the network such as a PC or router The Wi Fi network will automatically detect the WPS devices 3 Press WPS button on the modem 4 If applicable press WPS button on the other WPS devices Wall Mounting the Modem If you choose to wall mount the modem do the following before starting Locate the unit as specified by the local or na...

Page 20: ...Drill the holes to a depth of at least 1 inches 3 8 cm There must be 10 inches 2 5 mm between the wall and the underside of the screw head 2 After mounting reconnect the coaxial cable and re plug the power cord 3 Properly route the cables to avoid any safety hazards Wall Mounting Template You can print the following page to use as a wall mounting template After mounting the modem do the following ...

Page 21: ...B Installing the Modem Wall Mounting the Modem Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways User Guide 13 570280 001 a 4 00 10 20 cm 4 00 10 20 cm ...

Page 22: ...ls are not foolproof Choose the most secure firewall policy you can See 2Firewall Pages Starting the SBG941 Configuration Manager CMGR Note Do not attempt to configure the SBG941 over a wireless connection Use the SBG941 Configuration Manager CMGR to change and view settings on your SBG941 If the modem was obtained as part of a service package your service provider may have alternative configurati...

Page 23: ...nel which uses higher cable frequencies to receive data 6 Click the Refresh button in your web browser any time you want to refresh the information on this page If you have any problems starting the SBG941 Configuration Manager CMGR see Troubleshooting for more information Changing the SBG941 Default Password From the SBG941 Status page click Security submenu option to change the default password ...

Page 24: ...n is selected a top level page for that option is displayed Configuration Manager Menu Options Bar Menu Option Pages Function Status Provides information about the SBG941 hardware and software MAC address cable modem IP address serial number and related information Additional pages provide diagnostic tools and allow you to change your SBG941 user name and password Basic Views and configures SBG941...

Page 25: ...itors SBG941 wireless networking features Logout Exits the SBG941 Configuration Manager CAUTION To prevent unauthorized configuration immediately change the default password when you first configure your Motorola SBG941 Getting Help To retrieve help information for any menu option click help on that page You can use the Windows scroll bar to view additional items on the help screens See the sample...

Page 26: ...cause the SBG941 has pre defined port triggers for games using any of the following applications no user action is required to enable them ALG for MSN MSN Games by Zone com You may need to create custom port triggers to enable other games to operate properly To create custom port triggers see the Advanced Port Triggers Page Configuring a Gaming DMZ Host CAUTION The gaming DMZ host is not protected...

Page 27: ...n the Basic DHCP Page 1 Reserve a private IP address for the computer or game device MAC address 2 Designate the device as a DMZ device You can reserve IP addresses for multiple devices but only one device at a time can be designated as the gaming DMZ Exiting the SBG941 Configuration Manager To logoff and close the SBG941 Configuration Manager click Logout on the SBG941 Menu Options bar ...

Page 28: ...umber and related information You can also monitor your cable system connection Additional pages provide diagnostic tools and allow you to change your SBG941 user name and password You can click any Status submenu option to view or change the status information for that option Status Software Page This page displays information about the hardware version software version MAC address cable modem IP...

Page 29: ...browser to refresh the information on this page at any time Field Descriptions for the Status Connection Page Field Description Startup Procedure Startup status information about the cable modem Downstream Channel Status information about the RF downstream channels including downstream channel frequency and downstream signal power and modulation Upstream Channel Status information about the RF ups...

Page 30: ...etting Field Descriptions for the Status Security Page Field Description Password Change Username Type a new user name New Password Type a new password The password is case sensitive Re Enter New Password Type the new password again The password is case sensitive Current Username Password Type your old password Restore Factory Defaults Select Yes or No to reset the user name and password to the de...

Page 31: ...Ping a computer IP address and receive a reply it confirms that the computer is connected to the SBG941 Testing Network Connectivity with the SBG941 To check connectivity between the SBG941 and other devices on the SBG941 LAN perform the following test 1 Select Ping from the Select Utility drop down list 2 Enter the IP address of the computer you want to Ping in the Target field 3 Enter the data p...

Page 32: ...f the computer you want to target for the Traceroute operation in the Target field 2 Enter the maximum number of hops that the Traceroute operation performs before stopping in the Max Hops field 3 Enter the data packet size in bytes in the Data Size field 4 Set the base UDP port number used by Traceroute in the Base Port field The default is 33434 If a UDP port is not available this field can be u...

Page 33: ... Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways User Guide 25 570280 001 a Status Event Log Page This page lists the critical system events in chronological order A sample Event log is shown below Status Configuration Page ...

Page 34: ...r SBG941 configuration on your computer You can click any Basic submenu option to view or change the configuration information for that option Basic Setup Page This page allows you to configure the basic features of your SBG941 gateway related to your ISP connection Field Descriptions for the Basic Setup Page Field Description NAPT mode NAPT is a special case of NAT where many IP numbers are hidde...

Page 35: ...f the SBG941 Access Point Describes how long before your Internet connection expires The WAN lease will automatically renew itself when it expires Displays the exact time and date the WAN lease expires Release WAN Lease Click to release WAN lease Renew WAN Lease Click to renew WAN lease WAN Connection Type DHCP or Static IP If your ISP uses DHCP select DHCP and enter a Host Name and Domain name if...

Page 36: ... and DHCP Field Descriptions for the Basic DHCP Page Field Description DHCP Server Select Yes to enable the SBG941 DHCP Server Select No to disable the SBG941 DHCP Server Starting Local Address Enter the starting IP address to be assigned by the SBG941 DHCP server to clients in dotted decimal format The default is 192 168 0 2 Number of CPEs Sets the number of clients for the SBG941 DHCP server to ...

Page 37: ...s you to set up the Dynamic Domain Name System DDNS service The DDNS service allows you to assign a static Internet domain name to a dynamic IP address which allows your SBG941 to be more easily accessed from various locations on the Internet Field Descriptions for Basic DDNS Page Field Description DDNS Service Select Disable or wwwDynDNS org to enable the DDNS Service User Name Enter your DynDNS ...

Page 38: ... you restore a previously saved configuration Backup Lets you create a backup copy of the current configuration Restoring Your SBG941 Configuration 1 Type the path with the file name where the backup file is located on your computer or click Browse to locate the file 2 Click Restore to recreate your previously saved SBG941 settings Backing Up Your SBG941 Configuration 1 Type the path with the file...

Page 39: ... the advanced features of the SBG941 IP Filtering MAC Filtering Port Filtering Port Forwarding Port Triggers DMZ Host Routing Information Protocol RIP Setup You can click any Advanced submenu option to view or change the advanced configuration information for that option Advanced Options Page This page allows you to set the operating modes for adjusting how the SBG941 device routes IP traffic ...

Page 40: ...nfig Management Allows remote access to the SBG941 Configuration Manager For example in the browser URL window type http WanIPAddress 8080 to access the SBG941 Configuration Manager remotely Select Enable to turn on this option Multicast Enable Allows multicast specific traffic denoted by a specific address to be passed to and from the PCs on the private network behind the configuration manager Se...

Page 41: ...address are set automatically from the IP address for the SBG941 Configuration Manager Field Descriptions for the Advanced IP Filtering Page Field Description Start Address Enter the starting IP address range of the computers for which you want to deny access to the SBG941 WAN Only enter the least significant byte of the IP address End Address Enter the ending IP address range of the computers you...

Page 42: ...ul because the MAC address of a specific NIC card never changes unlike its IP address which can be assigned via the DHCP server or hard coded to various addresses over time Field Descriptions for the Advanced MAC Filtering Page Field Description MAC Addresses Media Access Control address a unique set of 12 hexadecimal digits assigned to a PC during manufacturing Setting a MAC Address Filter 1 Ente...

Page 43: ... to the WAN on a per port basis Note The specified port ranges are blocked for ALL PCs and this setting is not IP address or MAC address specific For example to block all PCs on the private LAN from accessing HTTP sites or web surfing set the Start Port to 80 End Port to 80 Protocol to TCP select Enabled and then click Apply Field Descriptions for the Advanced Port Filtering Page Field Description...

Page 44: ...s FTP servers mail servers etc so that they can be accessible from the public Internet A table of commonly used Port numbers is also displayed on the page for your convenience The ports used by some common applications are HTTP 80 FTP 20 21 Secure Shell 22 Telnet 23 SMTP e mail 25 SNMP 161 To map a port you must enter the range of port numbers that should be forwarded locally and the IP address to...

Page 45: ...When the Configuration Manager detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range are opened for incoming sometimes referred to as bi directional ports data If no outgoing traffic is detected on the Trigger Range ports for 10 minutes the Target Range ports will close This is a safer method for opening specific ports for special a...

Page 46: ...ommonly referred to as Exposed Host can also be described as a computer or small sub network that is located outside the firewall between the trusted internal private LAN and the untrusted public Internet It prevents direct access by outside users to private data For example you can set up a web server on a DMZ computer to enable outside users to access your website without exposing confidential d...

Page 47: ...RIP is a protocol that requires negotiation from both sides of the network i e CMRG and CMTS The ISP would normally set this up to match their CMTS settings with the configuration in the CMRG Note RIP messaging will only be sent upstream when running in Static IP Addressing mode on the Basic Setup page You must enable Static IP Addressing and then set the WAN IP network information Field Descripti...

Page 48: ...you will need to provide a key RIP Authentication Key ID An unsigned 8 bit field in the RIP packet This field identifies the key used to create the authentication data for the RIP packet and it also indicates the authentication algorithm RIP Reporting Interval Determines how long before a RIP packet is sent to the CPE RIP Destination IP Address Location where the RIP packet is sent to update the r...

Page 49: ...ion and termination Outside attacks intrusion detection You can configure the firewall filters to set rules for port usage For information about choosing a predefined firewall policy template see the Firewall Pages You can click any Firewall submenu option to view or change the firewall configuration information for that option For information about how the firewall can affect gaming see Gaming Co...

Page 50: ...cked from this page Firewall Protection turns on the Stateful Packet Inspection SPI firewall features Block Fragmented IP packets prevent all fragmented IP packets from passing through the firewall Port Scan Detection detects and blocks port scan activity originating on both the LAN and WAN IP Flood Detection detects and blocks packet floods originating on both the LAN and WAN Select each Web filt...

Page 51: ... time the firewall is under attack Local log is stored within the modem and displayed in table form on the Local Log page Field Descriptions for the Firewall Local Log Page Field Description Contact Email Address Your email address SMTP Server Name Name of the e mail Simple Mail Transfer Protocol server The firewall page needs your email server name to send a firewall log to your email address You...

Page 52: ...he SysLog monitoring feature check all desired event types to monitor and enter the last byte of the IP address of the SysLog server Normally the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page Field Description for the Firewall Remote Log Page Field Description Permitted Connections Select for the server to e mail you logs of who is con...

Page 53: ...ring rule and login password to get to the filtered content You may also specify a user as a trusted user which means that person will have access to all Internet content regardless of the filters that you define You can use the Trusted User checkbox as a simple override to grant a user full access while storing all of the filtering settings for easy availability You can also enable Internet sessi...

Page 54: ...Internet content thus overriding any set filters Select Enable to override set filters without having to turn off filter settings Content Rule Used to specify which websites a selected user is allowed to access Select White List Access Only and choose a user from the drop down list Time Access Rule You can choose a rule that restricts when a selected user can use the Internet Session Duration You ...

Page 55: ...Guide 47 570280 001 a Parental Control Basic Setup Page This page allows you to set rules to block certain kinds of Internet content and certain Web sites After you have changed your Parental Control settings click the appropriate Apply Add or Remove button Click Refresh in your web browser window to view your current settings ...

Page 56: ...dd up to 30 eight character categories filter names with different day and time settings You enter a name for each time filter in the Add New Policy field Any time filter for Internet access can be enabled or disabled at any time The time filters for limited Internet access are applied for each user in the Time Access Rule field on the Parental Control User Setup Page After each category change is...

Page 57: ...ys the Parental Control event log report The event log is a running list of the last 30 Parental Control access violations which include the following items on Internet traffic If the user s Internet access is blocked time filter If a blocked keyword is detected in the URL If a blocked domain is detected in the URL If the online lookup service detects that the URL falls under a blocked category ...

Page 58: ...country and channel number Field Descriptions for the Wireless 802 11 Radio Page Field Description Wireless Interfaces Shows the MAC address of the installed wireless card not configurable Wireless Shows if the wireless network is enabled or disabled Country Restricts the channel set based on the country s regulatory requirements This is a display only field Output Power Sets a percentage of the o...

Page 59: ...ary Network SSID Network Name SSID Sets the Network Name also known as SSID of the Primary wireless network This is a 1 32 ASCII character string Closed Network With a closed network users type the SSID into the client application instead of selecting the SSID from a list This feature makes it slightly more difficult for the user to gain access WPA Enables or disables Wi Fi Protected Access encryp...

Page 60: ...e UDP port number of the RADIUS server The default is 1812 RADIUS Key Sets the shared secret for the RADIUS connection The key is a 0 to 255 character ASCII string Group Key Rotation Interval Sets the WPA Group Rekey Interval in seconds Set to zero to disable periodic rekeying WPA WPA2 Re auth Interval The re authentication interval is the amount of time the wireless router can wait before re esta...

Page 61: ...cation than WEP Network Key 1 4 Sets the static WEP keys when WEP encryption is enabled Enter five ASCII characters or 10 hexadecimal digits for a 64 bit key Enter 13 ASCII characters or 26 hexadecimal digits for a 128 bit key When both WPA encryption and WEP encryption are enabled only keys 2 and 3 are available for WEP encryption Current Network Key Selects the encryption transmit key when WEP e...

Page 62: ...s User Guide 54 570280 001 a Wireless 802 11 Guest Network Page This page allows you to configure a secondary guest network on the wireless interface This network is isolated from the LAN Any clients that associate with the guest network SSID is isolated from the private LAN and can only communicate with WAN hosts ...

Page 63: ...ed network users type the SSID into the client application instead of selecting the SSID from a list This feature makes it more difficult for the user to gain access DHCP Server Enables the DHCP server to give out leases to guest network clients from the specified lease pool If the DHCP server is disabled guest network stations STAs need to be assigned static IP addresses IP Address Specifies the ...

Page 64: ...4g Performance 54g LRS 802 11b only 54g Auto accepts 54g 802 11g and 802 11b clients but optimizes performance based on the type of connected clients 54g Performance accepts only 54g clients and provides the highest performance throughout nearby 802 11b networks may have degraded performance 54g LRS interoperates with the widest variety of 54g 802 11g and 802 11b clients 80211b accepts only 802 11...

Page 65: ...cent Rate Forces the transmission rate for the AP to a particular speed Auto will provide the best performance in nearly all situations Output Power Sets the output power as a percentage of the hardware s maximum capability Beacon Interval Sets the beacon interval for the AP The default is 100 which is fine for nearly all applications DTIM Interval Sets the wakeup interval for clients in Power Sav...

Page 66: ...wireless access Select Disabled to allow all clients MAC Address A list of wireless client MAC addresses to allow or deny based on the Restrict Mode setting Valid input MAC address formats are XX XX XX XX XX XX and XX XX XX XX XX XX Connected Clients Lists connected wireless clients When a client connects associates to the network the client is added to the list when a client leaves disassociates ...

Page 67: ...f enabled Auto or On the WME Information Element is included in beacon frame No Acknowledgement Sets No Acknowledgement support to On or Off When enabled acknowledgments for data are not transmitted Power Save Support Sets Power Save support to On or Off When Power Save is enabled the AP queues packets for STAs are in Power Save mode Queued packets are transmitted when the station STA notifies the...

Page 68: ...Admission Control and Discard Oldest First Admission control specifies if admission control is enforced for the Access Categories Discard Oldest First specifies the discard policy for the queues On discards the oldest first Off discards the newest first EDCA STA Parameters Specifies the transmit parameters for traffic transmitted from the STA to the AP in four Access Categories Best Effort AC_BE B...

Page 69: ...s you to configure the WDS features Field Descriptions for the Wireless 802 11 Bridging Page Field Description Wireless Bridging Enables or disables wireless bridging Remote Bridges Table of remote bridge MAC addresses authorized to establish a wireless bridge Up to four remote bridges may be connected Typically you will also have to enter your AP s MAC address on the remote bridge ...

Page 70: ...lling Wireless Clients Another step to improve wireless security is to place wireless components away from windows This decreases the signal strength outside the intended area Encrypting Wireless LAN Transmissions To prevent unauthorized viewing of data transmitted over your WLAN you must encrypt your wireless transmissions Choose one Encrypting Wireless LAN Transmissions Configure on the SBG941 R...

Page 71: ... to use a wireless client computer to access the Internet Installing Wireless Clients If You Performed On Each Client You Need to Perform Configuring WPA on the SBG941 Configuring a Wireless Client for WPA or WPA2 Configuring WEP on the SBG941 Configuring a Wireless Client for WEP Configuring the Wireless Network Name on the SBG941 Configuring a Wireless Client with the Network Name SSID Configuri...

Page 72: ...less adapters you must enter the 64 bit or 128 bit WEP key generated by the SBG941 CAUTION Never provide the WEP key to anyone who is not authorized to use your WLAN Configuring a Wireless Client with the Network Name SSID After you specify the network name on the Wireless Primary Network Page many wireless cards or adapters automatically scan for an access point such as the SBG941 and the proper ...

Page 73: ...at the SBG941 is properly plugged into the electrical outlet Check that the electrical outlet is working Press the Reset button Cannot send or receive data On the front panel note the status of the LEDs and refer to 2Table 3 Front Panel LEDs and Error Conditions to identify the error If you have cable TV check that the TV is working and the picture is clear If you cannot receive regular TV channel...

Page 74: ...Security Mode as a potential issue disable security After resolving your problem be sure to re enable wireless security On the Wireless Access Control Page be sure the MAC address for each affected wireless client is correctly listed Slow wireless transmission speed with WPA enabled On the Wireless Primary Network Page check whether the WPA Encryption type is TKIP If all of your wireless clients s...

Page 75: ...ING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third ...

Page 76: ...opyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law ...

Page 77: ...ns of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error free MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE How long does this Limited Warranty last Contact your Service Provider for details What you must do to obtain warranty service For Product customer servi...

Page 78: ...form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of an...

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