Motorola SM56, Quick Start User Manual

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3. Select the Motorola SM56 modem.
4. Click on Properties.
5. Select Connection.
6. Click on Advanced.
7. In the Extra Settings box, add commands as needed.
12 Reporting Problems and Contacting the Modem Supplier
If you have a problem with the modem, ensure that the problem and its solution are not shown in
the Troubleshooting section. If you cannot resolve it through troubleshooting, send the following
information in an email to your direct modem supplier, so that they can reproduce and resolve the
problem.
Information about your computer:
•
Brand and model
•
CPU type (Pentium, Pentium II, AMD, etc.) Specify if MMX
•
CPU clock rate
•
Amount of Level 2 cache memory
•
Operating system and version (Windows 95 OSR revision level, Windows 98, etc.)
Information about your modem:
•
SM56 modem card version; modifications to your SM56 modem card
•
SM56 version number (find this with the ATI3 command; or with the More Info button in the
SM56 Control Panel)
Information about your setup:
•
The telephone number you are calling from
•
The telephone number you are calling to
•
If performing a lab test, a detailed description of the equipment used
•
The remote modem information
Information about the problem:
•
The actions and steps that you performed
•
A description of what you saw; be specific
•
A description of what you expected to see
13 Understanding SM56 Windows Logo Certification
After rigorous testing at a Microsoft Windows Hardware Quality Lab (WHQL), the ISA bus-
based SM56 software modem met the stringent qualifications to receive the Designed for