created by: Pro. Q.C. Systems Design Limited
ENGLISH
Viewing
Camera
When I am in “remote
mode”, the video
stops after 5 minutes.
How do I view for a
longer period of time?
When you are accessing your
camera via a network different
from your home network (over
the internet) your video times out
after 5 minutes.
You can click on the Camera
again from the Android
™
/iOS
application to start streaming
again.
If you are accessing from a web
browser, press on the
Reload
button to start viewing your
camera video stream.
Connectivity
Issues
My phone application
displays the following
message:
“Unable to connect
to the internet BMS
server”.
1. Check the Wi-Fi network
strength.
2. Check if you are connected
to internet by starting the
phone browser and going to a
website
(e.g. www.google.com).
3. Try again if you were
successful in connecting to the
internet.
Setting Up
While I am adding
a new camera to
my account, I am
not able to find any
cameras to add.
If you are trying to add a camera
which has previously been added
into your account / another
account, you will first have to
reset the camera. This can be
done by pressing and holding the
RESET button at the bottom of
the camera for 5 seconds.
General
What are the
supported browsers
for accessing from
my PC/Mac
®
?
On PC or Mac
®
, we recommend
using Google Chrome. However
the following browsers are also
supported:
PC: Internet Explorer 8 and
above. Mac
®
: Safari.
Connectivity
Issues
I am having problems
accessing the camera
from my remote PC
and/or my 3G phone.
Please check your home Wi-Fi
router settings and enable
UPNP on your router for better
performance to stream to a
remote device.
If you have multiple Wi-Fi routers
at your home, please configure
your camera to connect to the
router which has the Broadband /
line connection.
General
What is the
significance of the
LED blinking?
A blinking LED indicates the
following status:
Fast blinking: Your camera is
in setup mode. You can add
the camera to your account in
this mode. Out of the box, the
camera is in setup mode. To
reset to setup mode, press and
hold the RESET button on the
bottom of the camera until you
hear a long beep.
Slow blinking: The camera is
either connecting to the router or
lost the link to the router. Please
ensure that the camera is in the
Wi-Fi signal range.
LED is stable: The camera is
connected to the Wi-Fi network.
Help
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Help
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