Motorola SCOUT1-B, User Manual

Page: 17 / 26

created by: Pro. Q.C. Systems Design Limited
ENGLISH
Category
Problem
Description / Error
Solution
Account I am unable to
login even after
registration.
Please check your user name
and password.
Account I receive an error
message saying:
“Email ID or Email
address”.
Please ensure that you have
registered with us. Tap Create
Account to create an account
to be able to use the
Wi-Fi ®
Monitor Unit.
Account What do I do if I
forgot my password?
Click on the “Forgot Password”
link on the
www.monitoreverywhere.com
website OR your Android
™
or
iOS application. We will send a
new password to your registered
email address.
Account I am unable to
receive a new
password although
I have used the
“Forgot password”
option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait and try your email inbox
again.
Connectivity
Issues
I received a
message: “We are
having problems
accessing your
camera. This could
be because of a
lack of internet
connection. Please
try again.”
1. Please try again in a few
minutes. This could be
because of any issue with your
internet connection.
2. If the problem remains, please
restart your camera to check if
this fixes the problem.
3. Please reset/restart your
Wireless Router.
Help
32
Help 33
6. Help
Noise interference
To avoid background noise or echoes, ensure that there is
enough distance between your device and the Wi-Fi ® Camera
Unit.
Use of other 2.4 GHz products, such as Bluetooth ® systems or
microwave ovens, may cause interference with this product.
Keep the Wi-Fi ® Camera Unit at least 5ft away from these
types of products, or turn them off if they appear to be causing
interference.
Lost connection
Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.
Ensure the Wi-Fi ® Camera Unit is switched ON. Wait a few
minutes to make the connection with the Wi-Fi system.
If you forgot your password
If you do not remember your password, tap Forgot password
and submit your e-mail address. A new password will be sent to
your e-mail address.
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