Motorola SB6120 - SURFboard - 160 Mbps Cable Modem User Manual Download | Manualshive

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2 INSTALLATION

15

6.

If Internet Protocol (TCP/IP) is not in the list of components, click

Install

. The

Select Network Component Type window is displayed.

7.

Click

Protocol

and then click

Add

. The Select Network Protocol window is

displayed.

8.

Click

Internet Protocol (TCP/IP)

, and then click

OK

. The Local Area Connection number

Properties window is redisplayed.

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Summary of Contents for SB6120 - SURFboard - 160 Mbps Cable Modem

Page 1: ...USER GUIDE SB6120 SURFboard DOCSIS 3 0 Cable Modem ...

Page 2: ... type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may re...

Page 3: ...is equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning th...

Page 4: ...quipment WEEE Directive 2002 96 EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment RoHS Directive 2002 95 EC CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercia...

Page 5: ...ship of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to ...

Page 6: ...ed No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent Trademark Office SURFboard is a registered trademark of General Instrument Corporation a wholly owned subsidiary of Motorola Inc...

Page 7: ...Mounting Your SB6120 9 Wall Mounting Template 11 Configuring TCP IP 12 Configuring TCP IP in Windows 2000 13 Configuring TCP IP in Windows XP 16 Configuring TCP IP in Windows Vista 19 Verifying the IP Address in Windows 2000 or Windows XP 22 Verifying the IP Address in Windows Vista 23 Configuring TCP Window Size 25 3 Troubleshooting 26 Power Recycle Your SB6120 26 Front Panel Lights and Error Con...

Page 8: ...20 SURFboard DOCSIS 3 0 Cable Modem This user guide contains the following sections 1 Overview introduces your SB6120 cable modem and the controls on the Front Panel and Rear Panel 2 Installation provides an overview and links for cabling and configuring your SB6120 cable modem lists the items you need to install your SB6120 cable modem informs you of special precautions and how to signup for a se...

Page 9: ...ing for a send upstream channel connection Green Upstream channel is connected Blue Upstream channel is connected with bonded channels 4 Internet connection failed Scanning for configuration parameters Connected to Internet 5 No connection to the SB6120 Ethernet port detected Transmitting or receiving data on Ethernet port Amber A device computer or hub is connected via the Ethernet 10Base T or Fa...

Page 10: ...ght is blue for high speed Ethernet connection Gigabit from the SB6120 to your computer Rear Panel The rear panel contains cabling connectors and the power receptacle Key Item Description 1 ETHERNET Connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector 2 CABLE Connection to the coaxial cable coax outlet 3 12VDC Connection to power for the modem ...

Page 11: ...B6120 contains the Media Access Control MAC address a unique 48 bit value permanently saved in ROM at the factory to identify the cable modem on the network To receive data service you will need to provide the MAC address marked HFC MAC ID to your Internet Service Provider ...

Page 12: ... outlet Ethernet Fast Ethernet and Gigabit Ethernet cable Connects to the Ethernet port SB6120 Quick Installation Guide Contains basic information for getting started with the SB6120 You must have the latest service packs and patches installed on your computer for your operating system You will need a 75 ohm coaxial cable with F type connectors to connect the SB6120 to the nearest cable outlet If ...

Page 13: ...source before disconnecting it from the SB6120 rear panel To prevent overheating the SB6120 do not block the ventilation holes on the sides of the unit Do not open the unit Refer all service to Motorola Contact Motorola Technical Support at http broadband motorola com consumers support or 1 877 466 8646 The product is capable of operating in an ambient temperature range of 0 C to 40 C Wipe the cab...

Page 14: ...System Requirements Your SB6120 SURFboard DOCSIS 3 0 Cable Modem is compatible with Windows 2000 Windows XP Windows Vista Macintosh Linux or UNIX operating systems Caution You must have the latest version of your operating system installed with all current patches and revisions Ethernet Card You can use the Ethernet connection with any Windows 2000 Windows XP Windows Vista Macintosh Linux or UNIX ...

Page 15: ...E connector on the cable modem Hand tighten the connectors to avoid damaging them 3 Plug the power adapter cord into the 12VDC connector on the cable modem and the electrical outlet 4 Plug the power cord into the electrical outlet 5 Connect the provided Ethernet cable to the cable modem and your computer 6 Perform the procedures for Configuring TCP IP You may wall mount your SB6120 by following th...

Page 16: ...nnels Wall Mounting Your SB6120 If you mount your SB6120 on the wall you must Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services Follow all local standards for installing a network interface unit network interface device NIU NID If possible mount the unit to concrete masonry a wooden stud or some other very solid wall ...

Page 17: ...he Print Range Be sure you print the template at 100 scale Be sure No Scaling is selected for Scale to paper size 3 Click OK to print the template 4 Measure the printed template with a ruler to ensure that it is the correct size 5 Use a center punch to mark the center of the holes 6 On the wall locate the marks for the mounting holes 7 Drill the holes to a depth of at least 1 1 2 inches 3 8 cm Use...

Page 18: ...keyhole opening After mounting reconnect the coaxial cable input and Ethernet connection Plug the power cord into the 12VDC connector on the cable modem and the electrical outlet Route the cables so that they are not a safety problem Wall Mounting Template You can print the following page to use as a wall mounting template Be sure you print it at 100 scale In the Print dialogue window be sure that...

Page 19: ...ng system you are running Configuring TCP IP in Windows 2000 Configuring TCP IP in Windows XP Configuring TCP IP in Windows Vista For Macintosh or UNIX systems follow the instructions in the applicable Macintosh or UNIX user documentation After configuring TCP IP on your computer you must verify the IP address Perform one of the following Verifying the IP Address in Windows 2000 or Windows XP ...

Page 20: ...ktop to display the Control Panel window 2 Double click NetworkandDial upConnections to display the Network and Dial up Connections window In the steps that follow a connection number such as 1 2 or 3 represents PCs with multiple network interfaces PCs having only one network interface may be represented as Local Area Connection 3 Double click LocalAreaConnection numberto display the Local Area Co...

Page 21: ...k Properties to display the Local Area Connection number Properties window Information similar to the following is displayed 5 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 8 ...

Page 22: ...ponents click Install The Select Network Component Type window is displayed 7 Click Protocol and then click Add The Select Network Protocol window is displayed 8 Click InternetProtocol TCP IP and then click OK The Local Area Connection number Properties window is redisplayed ...

Page 23: ...he TCP IP settings and exit the TCP IP Properties window 12 Click OK to exit the Local Area Connection Properties window 13 Click OK when prompted to restart the computer and click OK again 14 When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP Configuring TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window 2 Cli...

Page 24: ...o display the LAN or High Speed connections You can skip to step 7 5 Right click the network connection If more than one connection is displayed be sure to select the one for your network interface 6 Select Properties from the drop down menu to display the Local Area Connection Properties window Be sure Internet Protocol TCP IP is checked ...

Page 25: ...ke sure ObtainanIPaddressautomatically and ObtainDNSserveraddressautomatically are selected 9 Click OK to save the TCP IP settings and exit the TCP IP Properties window 10 Click OK to exit the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP ...

Page 26: ...TALLATION 19 Configuring TCP IP in Windows Vista 1 On the Windows desktop click Start to display the Start window 2 Click ControlPanel 3 Double click NetworkandInternet 4 Double click NetworkandSharingCenter ...

Page 27: ...on and select Properties 7 If more than one connection is displayed make sure to select the one for your network interface Vista may prompt you to allow access to the Network Properties Options If you see the prompt UserAccountControl Windowsneedsyourpermissiontocontinue click Continue ...

Page 28: ...erveraddressautomatically are selected 10 Click OK to save the TCP IP settings and close the Internet Protocol Version 4 TCP IPv4 Properties window 11 Click OK to close the Local Area Connection Properties window 12 Close the Network Connections window 13 Exit the Network and Sharing Center window and the Control Panel When you complete the TCP IP configuration go to Verifying the IP Address in Wi...

Page 29: ...he IP configuration information A display similar to the following indicates a normal configuration 5 If as in the following window an Autoconfiguration IP Address is displayed there is an incorrect connection between the PC and the SB6120 or there are broadband network problems 6 At the command prompt type ipconfig renew and press Enter If a valid IP address is displayed as shown Internet access ...

Page 30: ...2 INSTALLATION 23 Verifying the IP Address in Windows Vista Do the following to verify the IP address 1 On the Windows Vista desktop click Start 2 Click AllPrograms 3 Click Accessories ...

Page 31: ...2 INSTALLATION 24 4 Click Run 5 Type cmd and click OK to open a command prompt window 6 Type ipconfig and press Enter A display similar to the following indicates a normal configuration ...

Page 32: ...lowing to renew the IP address At the command prompt type ipconfig renew and press Enter If a valid IP address is displayed as shown Internet access should be available 8 Type exit and press Enter to return to Windows Configuring TCP Window Size Please go to the Motorola website for instructions for configuring your TCP window size at http broadband motorola com consumers support ...

Page 33: ...er Receive Send and Online LEDs are solid ON 5 Restart your computer Problem Possible Solution Power light is off Check that the SB6120 is properly plugged into the electrical outlet Check that the electrical outlet is working Cannot send or receive data On the top front panel note the first light that is off This light indicates where the error occurred as described in Front Panel Lights and Erro...

Page 34: ...ration If DS The downstream receive channel cannot be acquired The downstream channel is lost US The upstream send channel cannot be acquired The upstream channel is lost ONLINE IP registration is unsuccessful The IP registration is lost POWER The SB6120 is not properly plugged into the power outlet The SB6120 is unplugged ...

Page 35: ...ttp broadband motorola com consumers support or 1 877 466 8646 For information about customer service technical support or warranty claims see the Motorola Regulatory Safety Software License and Warranty Information card provided with the SB6120 For answers to typical questions see Frequently Asked Questions ...

Page 36: ...OCSIS and Euro DOCSIS A CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems interface with all compliant cable systems Your Motorola SB6120 cable modem is DOCSIS 3 0 certified and Euro DOCSIS 3 0 based Q What is DOCSIS 3 0 A DOCSIS 3 0 Data Over Cable...

Page 37: ... a minimum you will need to subscribe to cable Internet service Your Internet Service Provider may have a minimum level of video service you must subscribe to receive the broadband access service Check with your local cable company for specific information Q I am not getting the data speeds I expected A Contact your Internet Service Provider to verify the data bandwidth available to you Q I can re...

Page 38: ...grounded shield of braided wire The shield minimizes electrical and radio frequency interference DOCSIS The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems and supporting equipment download To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS cable modem downloads its con...

Page 39: ...mory ROM at the factory and printed on the rear panel of your SB6120 SURFboard DOCSIS 3 0 Cable Modem You need to provide the MAC address to your Internet Service Provider MHz Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second RJ 45 The most common type of connector for Ethernet networks splitter A splitter is a device that divides the...

Page 40: ...Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 557621 001 b 12 08 ...

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