7 TROUBLESHOOTING
31
Problem Possible
Solution
There are black bars on
all four sides of the
picture
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD
programming to fill the screen, depending on the capabilities of the TV, set
4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox
format. To confirm, wait for a commercial or look for a graphic, such as a network
logo. If the commercial fills the screen from top to bottom, or the graphic appears
below the active video, the program is being letterboxed by the broadcaster. You can
minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a widescreen broadcast. This is
called a “hybrid” aspect ratio and results in a black border surrounding the video on a
4:3 TV. Because this is part of the broadcast, the QIP7100 Series cannot correct the
video. You may be able to minimize the border using the zoom feature on the TV.
Colors do not appear
correctly
Be sure to match up each signal to the same YPbPr connection on the TV; otherwise,
the colors will not appear correctly on your TV.
