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Motorola moto g STYLUS, User Manual

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Motorola moto g STYLUS User Manual Download Page 117

Call nearby place Touch   and say or type the name, then touch the search result to place the call. 

Learn 

more.

Return call

Touch 

, then touch 

 next to the number.

 

Tips: 

•

To call frequent numbers with one touch from your home screen, 

add

 a Direct dial widget.

•

You can 

save a recent call

 as a contact.

Change default calling app

You can 

download

 additional calling apps from Play Store. After you've installed one, you can make it your 

default calling app.
1. Go to 

Settings

 > Apps & notifications.

2. Touch Default apps > Phone app.

Or, touch Advanced > Default apps > Phone app.

3. Touch the app to use.

Fix a problem

To change your caller ID information seen by people receiving your calls, contact your carrier.
If you’re having other problems, try these 

troubleshooting steps

.

During a call

Adjust sound during call

While listening, you can:

•

Adjust the 

volume

. Use the Volume button on the side of the phone.

•

Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch  .

•

Use a paired 

Bluetooth

 device. Touch   to use or stop using the device.

•

Mute your microphone. Touch 

. You can hear the caller but they can’t hear you.

Enter a number

Touch 

 on the call screen to use the numeric keypad.

Calls, contacts, voicemail : Phone calls

108

Summary of Contents for moto g STYLUS

Page 1: ...User Guide ...

Page 2: ...boratories Licensing Corporation Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and...

Page 3: ...le account 21 Status bar icons 22 Phone terms you should know 26 Get around on your phone 28 Learn gestures 28 Move between apps and screens 29 Use quick settings 30 Turn screen off and on 33 Adjust volumes 33 Frequently used tools 36 Turn flashlight on and off 36 Take screenshots 36 Record your screen 37 Control phone with your voice 39 Get directions to a location 39 Use clock and weather widget...

Page 4: ...pps 63 View two apps on screen 67 View notifications 69 About Moto experiences 70 Focus on gaming 71 Manage your apps 75 Install or update apps 75 Manage or delete apps 77 Protect against harmful apps 79 Search and browse 81 Search the web 81 Search your phone 82 Browse websites 83 Text messaging 85 About text and multimedia messages 85 Read send manage text messages 85 Add attachments 88 Save att...

Page 5: ...are photos and videos 103 Upload photos and videos 103 Calls contacts voicemail 105 Phone calls 105 Answer calls 105 Make calls 107 During a call 108 Make video calls 109 Make conference calls 110 Block calls and texts 110 Turn call waiting on and off 111 View and delete call history 111 Make emergency call from locked phone 113 Contacts 114 Add contacts 114 Edit or delete contacts 115 Star your f...

Page 6: ...rnet 134 Connect to Wi Fi networks 134 Use Airplane mode 135 Control data usage 135 Share your internet connection 137 Connect to VPNs 140 Connected devices 141 Connect with Bluetooth 141 Connect with Wi Fi Direct 143 Share files and links with nearby Android phones 143 Transfer files between phone and computer USB 144 Cast screen or media to TV 146 Print from your phone 148 About wireless sharing...

Page 7: ...s 172 Unlock with trusted devices 173 Unlock with your face 174 Unlock at trusted places 175 Keep phone unlocked while it s on you 176 Use fingerprint security 176 Pin an app screen 178 Lock SIM card 179 Accounts 180 Add or remove accounts 180 Change name info in your Google account 181 Sync apps with your Google account 181 Control what info Google collects 182 Accessibility 184 Visual assistance...

Page 8: ... or hot 200 Phone won t turn on 201 Phone restarts or crashes 201 Screen is frozen or won t respond 202 Screen displays wrong colors 203 SD card problems 203 Call and SIM issues 206 Problems making receiving calls 206 Problems during calls 207 Battery issues 210 Charging problems 210 Battery drains too fast 210 Bluetooth Wi Fi USB issues 212 Bluetooth problems 212 Wi Fi problems 214 Can t transfer...

Page 9: ...Gmail problems 223 Play Store problems 223 Maintenance procedures 224 Update Android software 224 Reset Wi Fi cellular data and Bluetooth 224 Reset phone 225 Get more help 226 moto g stylus ix ...

Page 10: ...SD card 2 Front camera Learn more in Camera help 3 Proximity and ambient light sensors 4 Earpiece 5 Microphone 6 Sign of life LED Lights up when charging if battery is too low to power the screen 7 Volume up down button 8 Power button 9 Stylus Set up phone 1 ...

Page 11: ...including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol or Clorox Disinfecting Wipes to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the c...

Page 12: ...ur phone as this could damage the water repellent features Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB A Class 2 4 or 6 card is sufficient Your phone uses the card as portable storage for media files photos videos and music Because it s portable you can easily swap the card and its content between devices After you insert the card ...

Page 13: ...o see troubleshooting steps SIM card SIM not recognized Can t make calls Can t answer calls SD card Phone doesn t recognize card Copy data from old phone Copy data from iPhone You ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account Photos will back up to Photos Contacts will back up to Contacts Set up phone 4 ...

Page 14: ...ore Learn what does and doesn t get copied If you no longer have your old phone or can t turn it on you can copy files using a backup from the cloud with your Google account To copy files 1 Charge both phones and turn them on 2 On your new phone a If this is the first time you ve turned it on select your language on the setup screen b If you skipped copying files during setup open the Settings app...

Page 15: ...th contacts saved on it you can import them into your Google account 1 Insert the SIM in your phone Or if your old phone is an Android phone and can connect to Wi Fi turn it on 2 Open the Contacts app 3 Touch Settings Import then select the SIM and touch OK 4 If you have multiple Google accounts choose the account where you want to save them 5 Select the contacts to import and touch Import Set up ...

Page 16: ...Gmail app for the first time you ll see your email for that account You re already set up To set up additional accounts open Gmail touch your profile icon then touch Add another account If you didn t add a Google account to your phone and want to set up email for an IMAP POP provider an address that s not Gmail 1 Open the Gmail app 2 Follow the onscreen instructions to enter your email address pas...

Page 17: ...n account To open each inbox with one touch from your home screen add task shortcuts 1 Touch hold 2 Drag for each account to a blank space on your home screen Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen such as your emergency contact and medical information blood type allergies To set up your...

Page 18: ...r might still send the phone s location during an emergency call For more information check with your carrier To turn ELS on or off 1 Go to Settings Location Advanced 2 Touch Emergency Location Service 3 Turn it on or off To learn more about ELS read Google s help Turn emergency alerts off on Your phone can receive free alerts to inform you of public safety messages threats to life and property li...

Page 19: ...os to friends you call Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you lose your phone set up Find My Device and record your IMEI number Other common set up tasks Connect with your Bluetooth devices and ...

Page 20: ...You can add widgets to your home screen for quick access to information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar...

Page 21: ...and folders as needed Change how you get around You can replace the navigation bar with the navigation icons Change how it looks Touch hold a blank space on the home screen to see options for customizing wallpaper styles widgets and other home settings If you want an entirely new look and feel for your home screen you can use a different launcher About your lock screen The lock screen appears when...

Page 22: ...at help you keep track of it record the time and location you last removed the stylus and receive notifications when it s been out and unused for a while so that you don t forget it Use the stylus menu When you remove the stylus from your unlocked phone the stylus menu appears giving you quick access to tools 1 Create a new note 2 Take a screenshot 3 Open the app by touching its shortcut Touch hol...

Page 23: ...is not available for your language 4 Touch Done To learn more read Google s help Jot a note with Moto Note If your phone is locked Write and save a quick note no unlocking required 1 Remove the stylus 2 Write or draw your note Learn more To move the page touch or use two fingers to drag the page 3 Touch to save the note in Moto Note To save the note to another app or share it you ll need to unlock...

Page 24: ...ghter Chalk Eraser Add elements and backgrounds Icon Meaning Text handwriting Add existing or new photo Background Touch twice to see options Edit Touch to undo your last stroke Touch to redo your last erased stroke Erase To erase with the stylus To erase an area touch and go over the area To erase everything touch twice Clear all Learn the basics 15 ...

Page 25: ...cations Bubbles Bubbles keep your conversations accessible by floating over any app you re using Drag the bubble to move it around the screen Read and send messages from the bubble without opening the app You can turn bubbles off from any conversation notification One time permissions Keep closer control of your most sensitive permissions like camera and mic access by granting an app permission fo...

Page 26: ...ges to Recent apps You can now take screenshots from your list of recent apps Suggested apps no longer appear in your recent apps They re at the bottom of your home screen System improvements Custom dark mode scheduling You can now schedule Dark theme to turn on based on custom times or the sunset If you turned on Dark theme in Settings you can turn it off within individual apps that support light...

Page 27: ...ts Now any smartphone with Android 11 and 5GHz Wi Fi can use Android Auto wirelessly You can now customize back gesture sensitivity on both sides of the screen making it easier to tap menus and use gestures When you turn on airplane mode Bluetooth now stays connected and bluetooth headphones won t disconnect You can get app suggestions and pin suggested apps at the bottom of your home screen Acces...

Page 28: ... and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn...

Page 29: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 30: ...han just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everything Never lose your contacts Associate them with your Google account if you create them on your phone and view them from Gmail on any computer or by signing into your Google account on any phone Create emails or calend...

Page 31: ...eans swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Meaning CALLS Active call Missed call Speakerphone on Microphone mut...

Page 32: ...Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share your data connection Wi...

Page 33: ...ort this feature SYNC AND UPDATES App updates are available for download from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Battery fully charged Learn the basics New to Android 24 ...

Page 34: ...ng calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Screen recording in process Focus mode is on Apps that you download might show other icons to alert you about their status Learn the basics New to Android 25 ...

Page 35: ...age The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on your plan with your carrier you may be charged additional fees when your data usage exceeds your plan s monthly limits GPS Global Positioning System A global satellite based system for determining precise locations on Earth Wit...

Page 36: ...tacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar events Many are preinstalled on your phone Apps you download may also include widget...

Page 37: ... the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different d...

Page 38: ...ps and screens using your touch screen Settings System Gestures System navigation Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and see at the bottom of your home screen Action Gesture to use Switch between apps At the very bottom of the screen swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps ...

Page 39: ... s on the screen Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to ...

Page 40: ...Do Not Disturb Flashlight Moto Audio Auto rotate Battery Saver Mobile data Airplane mode Screen Cast Screen Record Learn the basics Get around on your phone 31 ...

Page 41: ...pen quick settings and touch Or open the Settings app Tip You can search the Settings app to find what you need quickly Just touch at the top of the app and type your search term Customize quick settings You can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to add remove or rearrange To return quick settings to its o...

Page 42: ...e phone touch the sensor to wake and unlock your phone Your screen automatically turns on when you have an incoming call To turn the screen off Press the Power button When you set down your phone it s good habit to do this You prevent accidental touches save a bit of battery and keep it secure with the screen lock To keep your screen off and phone quiet when you don t want interruptions like at ni...

Page 43: ...apps at any time Set it up 1 Go to Settings Sound 2 Touch Multi volume and turn it on Adjust app volumes Press a Volume button to control volume of the app currently on screen or use the sliders to adjust volumes of any apps with sound in use View and remove automatically muted apps 1 Go to Settings Sound Multi volume 2 Touch Auto mute to see the list of muted apps 3 To remove an app from the list...

Page 44: ...isturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To enable this gesture 1 Go to Settings Sound Advanced Or open the Moto app and touch Gestures 2 Touch Pick u...

Page 45: ...open the Moto app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following When you re using the stylus touch the stylus menu then touch Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Drag from the bottom of the screen and hold to see recent apps then touch Screenshot 2 To scroll and c...

Page 46: ...to undo and to redo a change Touch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 If you want the recording to show when you touch screen elements turn R...

Page 47: ...mute or record your phone s sound and you can include your own narration To adjust sound touch the current setting and change it Icon Meaning Mute Record your narration using the microphone Record only your phone s sound Record both your narration and your phone s sound Video To include a selfie video in the corner touch To turn the selfie video off touch Other options You can adjust more options ...

Page 48: ...in settings Learn more Teach Google Assistant to recognize your voice 1 Open the Google app then touch your profile icon Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to record your voice Fix a problem If your phone isn t recognizing OK Google commands 1 Is Battery Saver on If it s on you need to get your assistant s attention by touch instead of voice or tur...

Page 49: ...me or work addresses with one touch by setting up a task shortcut for the Maps app 1 Touch hold 2 Drag to a blank space on your home screen 3 If you haven t set your home or work address yet in Maps touch the shortcut and follow the onscreen instructions to add it When you re ready to roll just touch the shortcut and your phone will talk you through the directions Use clock and weather widget Add ...

Page 50: ...uch the current temperature then touch 2 Turn Current location on Tip To switch between Fahrenheit and Celsius touch Temperature unit Add location 1 Do one of the following If you haven t added locations yet touch Add cities Or touch the current temperature then touch 2 Touch Add new location 3 Enter a city name or ZIP code then touch 4 Touch the city to add 5 When you add a city it is set to show...

Page 51: ... phone Set up Digital Wellbeing You can get info about how you spend time on your phone like how often you unlock it and how long you use each app Then use that info to improve your digital habits The first time you use this feature 1 Go to Settings Digital Wellbeing parental controls 2 Touch Show your data 3 If you want to find this feature as an app rather than opening Settings turn on Show icon...

Page 52: ...te the timer Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions 1 Go to Settings Digital Wellbeing parental controls Focus mode 2 Choose which apps you want to pause 3 Do one of the following To turn it on touch Turn on now To have it turn on automatically touch Set a schedule then select days of the week and start end times When Focus mode is on You ll se...

Page 53: ... phone turn on Do Not Disturb Use parental controls You can Control your child s access to devices and apps Control location settings and view the location of your child s supervised device Set daily usage limits monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll...

Page 54: ... Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger thr...

Page 55: ... touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboard languages a...

Page 56: ...board 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords addres...

Page 57: ...of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You can al...

Page 58: ...n Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are exampl...

Page 59: ...oth Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen Personalize your phone Ho...

Page 60: ...t until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Adjust other home settings Remove Google feed When you swipe to the farthest left home screen you ll see the Google news feed To remove it 1 Touch hold a blank space on your home screen 2 Touch Home settings 3 Touch Swipe Access Nothing To add the feed back again change...

Page 61: ... home screen rotation In quick settings when you turn Auto rotate on apps rotate when you turn your phone If desired you can keep your home screen from rotating while other apps auto rotate 1 Touch hold a blank space on your home screen 2 Touch Home settings 3 Turn Allow Home screen rotation on or off Remake your home screen with launchers About launchers A launcher app defines what your home scre...

Page 62: ... instructions after downloading it Switch between launchers 1 Go to Settings Apps notifications 2 Touch Default apps Home app Or touch Advanced Default apps Home app 3 Select the launcher you want to use To switch back to the standard home screen select Moto App Launcher 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app i...

Page 63: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 64: ...l ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch...

Page 65: ...Check that your ringtone volume is set to Enhance sound Automatically adjust sound Your phone automatically identifies the type of media you re playing and how you re listening phone s speaker headphones or other connected audio device and adjusts sound for that experience You don t have to do anything Moto Audio is always on unless you turn it off Set sound profile for headphones or other device ...

Page 66: ...d turn Remember this device off Reset all audio settings 1 Go to Settings Sound Moto Audio 2 Touch Reset Turn Moto Audio off To turn Moto Audio off for headphones or another connected device 1 Connect your headphones or other audio device 2 Go to Settings Sound Moto Audio 3 Turn it off To turn it off when you re listening through the loudspeaker 1 Go to Settings Sound Moto Audio 2 Touch About 3 Ta...

Page 67: ... face down on a surface To enable this gesture 1 Go to Settings Sound Advanced Or open the Moto app and touch Gestures 2 Touch Flip for DND and turn it on Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on Choose interruptions by People 1 Go to Settings Sound Do Not Disturb Or in quick settings touch hold 2 Touch People 3 Choose what and who to allow Co...

Page 68: ...anced Display options for hidden notifications 3 Select what to allow or block No sound from notifications You will see notifications in the pull down shade but won t hear their sound No visuals or sound from notifications You won t see or hear notifications Custom Start with not seeing or hearing notifications and make small adjustments like allowing notification dots Silence on schedule You can ...

Page 69: ...tatus To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it off To delete a schedule touch To delete multiple schedules touch Delete schedules Stop phone from speaking Silence replies to voice commands Some voice commands like What s up and What is the current weather cause G...

Page 70: ...ader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was reading the screen this pauses readout so you can update settings more easily 2 Go to Settings Accessibility 3 Turn off all screen readers such as TalkBack or Select to Speak Personalize your phone Sounds 61 ...

Page 71: ... sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 62 ...

Page 72: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Page 73: ...s Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google...

Page 74: ... your phone until you download them Maps Find your destination explore locations Messages Send and receive text messages Moto Select available gestures for phone shortcuts and control notifications Moto Note Create or review hand written notes sketches drawings Phone Make calls Photos Manage photos and upload them automatically to your private album Play Store Get apps for your phone as well as bo...

Page 75: ...lay presentations YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps You can download free and paid apps from Play Store Tip Swipe up and touch Search apps Type the missing app s name to go to Play Store and install with one touch Get help for an app 1 Open the app 2 Touch or 3 Look f...

Page 76: ...bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can change the background color of your app list to be light or dark See how long you use each app and set app timers to improve your digital wellbeing You can print from many app...

Page 77: ...in picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps go to the home screen or app you want to use The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to th...

Page 78: ...ou can easily return to them any time Some important notifications pop up briefly over your current app so that you can take action For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call If an app icon has a notification dot you can touch hold it to see the most recent notification Swipe fingerprint for notifications Yo...

Page 79: ...annot be dismissed Dismiss all notifications Swipe to the end of your notifications and touch Clear all Customize your notifications Use Do Not Disturb to silence all notifications when you don t want interruptions Touch hold a notification to customize that app s notifications Then you can Stop all notifications from that app Change the app s notifications to be Silent instead of Default About Mo...

Page 80: ...t with game controls Learn how Access shortcuts to social apps screen capture tools and settings Learn how Other settings See what s going on while your screen is off with Peek Display Learn more Keep your screen on while you re looking at it with Attentive Display Learn how Enhance sound with Moto Audio Learn how To find information about different settings touch above Focus on gaming Open toolki...

Page 81: ...ls and to block notifications 3 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from certain contacts touch Caller exceptions From Moto app 1 Open the Moto app 2 Touch Moto Gametime Settings 3 Under Immersive mode turn Block notifications and Block calls on or off 4 When Block calls is on calls from starred contacts ...

Page 82: ...al apps such as WhatsApp or Discord for quick access to your gaming friends When you open the app from the toolkit during a game it appears in a small freeform window that you can reposition To add apps 1 Be sure you ve installed and set up the social app 2 During a game open the toolkit and touch Or open the Moto app and touch Moto Gametime Settings 3 Touch App shortcuts You ll see a list of supp...

Page 83: ...2 To record your screen touch Learn more To take a screenshot touch To adjust viewfinder size resolution or to record disable screen touches touch Screen record settings Apps 74 ...

Page 84: ...ome research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what infor...

Page 85: ...ps device 3 Touch Manage then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch your profile icon Settings 3 Touch Network preferences Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently suc...

Page 86: ...ne with only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phon...

Page 87: ...on then touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by...

Page 88: ...reen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware ...

Page 89: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 80 ...

Page 90: ...h term 1 Touch the blank space on the Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes ...

Page 91: ...Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings touch Nearby places and turn it on Delete Google search history Read Google s help for instructions Use search engine other than Google To use a search engine other than Google 1 Search for search engine in Play Store and install one of the apps 2 Open that app to search 3 Optionally Delete the Googl...

Page 92: ...nd downloaded files use the Files app Browse websites Visit and bookmark websites Your phone connects to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home scr...

Page 93: ...h Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch Clear browsing data To learn more read Google s help You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Def...

Page 94: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 95: ...ent for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard If you re using two SIMs and want to switch to the other to send the text touch and select the SIM 5 Touch Tips for sending messages To text your best friend with one tou...

Page 96: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 97: ...arn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 In the message list touch the contact s icon 3 Touch Share 4 Choose parts of the contact info to share then touch Continue 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellular data is turned on Yo...

Page 98: ...Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the ...

Page 99: ...puter are connected to the internet 2 On your phone open the Messages app and touch Device Pairing 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen instructions to scan the QR code on the web page with your phone Once paired you ll see your latest conversations in your computer s browser See and send m...

Page 100: ... To sign out from your phone 1 Open the Messages app 2 Touch Device Pairing 3 Do one of the following Touch next to an individual computer to sign out of it Touch Unpair all devices To sign out from the computer at the top of the message list click Apps Text messaging 91 ...

Page 101: ...ail You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then touch Compose If you send lots of ...

Page 102: ...your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most...

Page 103: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 104: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 95 ...

Page 105: ...ave multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming eve...

Page 106: ...t it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Google ...

Page 107: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 98 ...

Page 108: ...say OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar To adjust it open quick settings swipe down again and touch the alarm time Delete an alarm 1 Open the Clock app...

Page 109: ...ation and remaining time To open the timer touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch To ...

Page 110: ...s and is displayed on the lock screen and other displays Set date and time manually 1 Go to Settings System Date time 2 Turn Use network provided time off 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings System Date time 2 Turn Use network provided time zone off 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zo...

Page 111: ...1 Open the Clock app and touch 2 Touch Settings 3 Turn Automatic home clock on Apps Clock app 102 ...

Page 112: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Page 113: ...oto or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 104 ...

Page 114: ...et your phone to automatically answer calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Touch Calls 4 Touch Auto answer on headset and select a duration Hear caller ID announcement To hear the caller s name and number read out loud for incoming calls or to turn the announcement off 1 Open the Phone app 2 Touch Settings Caller ID announcement 3 ...

Page 115: ... specified number to voicemail Respond with a text message On the lock screen touch You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do Not Disturb Choose a unique ringtone for specific people You ll know instantly...

Page 116: ...calls in several ways To Do this Dial a number Touch enter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialer Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to clos...

Page 117: ... Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change your caller ID information seen by people receiving your calls contact your carrier If you re having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Switch between earpiece l...

Page 118: ...ng calls End the call Touch on the call screen Or swipe down from the top of any other screen to view the call notification and touch Hang up Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo Android users can get it from Play Store and iPhone users can download it from the iTunes App Store The video calls are secure and can t be se...

Page 119: ...declines automatically Block a number Use either app to block both calls and texts from a number From the Phone app 1 Touch 2 Touch hold a call from the number to block 3 Touch Block report spam From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 Touch OK Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn Unk...

Page 120: ...tically control call waiting If you do not see this option on your phone contact your carrier for more information To turn call waiting on 1 Open the Phone app 2 Touch Settings 3 Touch Calls 4 Touch Additional settings then turn Call waiting on When call waiting is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn ca...

Page 121: ... as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Touch Add Contact 5 If you have multiple accounts select one 6 Do one of the following To add to an existing contact touch Add to existing To set up a new contact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the histo...

Page 122: ...ur phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency to see the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone ca...

Page 123: ...contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch ho...

Page 124: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Page 125: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 126: ...app use the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch ...

Page 127: ...a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 118 ...

Page 128: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 129: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 120 ...

Page 130: ...n headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are inside or a...

Page 131: ...ration has passed touch Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth from your computer to...

Page 132: ...it up 1 Go to Settings Sound Advanced Or open the Moto app and touch Gestures 2 Touch Media controls and turn it on To switch tracks when the screen is off For the next track press hold the Volume up button For the previous track press hold the Volume down button If this restarts the current track press Volume down again Transfer music files About transferring music You can transfer purchased musi...

Page 133: ...nd them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected devices Connection preferences Files received via Bluetooth Transfer music from your computer To move your music from your computer to your phone connect them with a USB cable and copy the files to your phone s Music folder Connect a MIDI device To connect a MIDI device 1 Make sure you have A USB cable ...

Page 134: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Page 135: ...re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Set...

Page 136: ...Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Tip Battery Saver turns off while your phone is charging It turns back on when you unplug the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off when charged is on Show bat...

Page 137: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 138: ...re items then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you stor...

Page 139: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Page 140: ...hone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store songs from your library in the cloud for free with Google YT Music not available in all countries Then you can i...

Page 141: ...wnload Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your com...

Page 142: ...e finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Driv...

Page 143: ...k get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change setting...

Page 144: ...password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use...

Page 145: ...sing them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app When you turn off background data for an ap...

Page 146: ...to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Advanced Hotspot password If the hotspot signal is experiencing interference touch Advanced and change ...

Page 147: ...ct to your hotspot without your knowledge or permission To disconnect all devices and prevent them from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue using it If you re experiencing performance issues you can limit the number of connections allowed or temporarily disconnect devices 1 Go to Settings Network internet Hotspot tethering 2 Touch Wi Fi ...

Page 148: ... is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet Hotspot tethering 5 Turn on USB tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off USB tethering then disconnect your phone and...

Page 149: ... requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and intern...

Page 150: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 151: ...e device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically connect to a previously paired device To prevent this turn off...

Page 152: ... links Send them to another Android phone near you without using an internet connection Turn sharing on off To turn it on 1 On your phone make sure Bluetooth and Location are turned on 2 Open quick settings and touch Or go to Settings Connected devices Connection preferences Nearby Share 3 Touch Turn on or turn it on To turn it off open quick settings touch and turn it off Tip You can change your ...

Page 153: ...e when you ve selected All contacts or Some Contacts you ll need to add an email address associated with their Google account to your contacts Fix a problem If you re having problems sharing content with someone try these steps 1 On both phones check that Bluetooth is on 2 On both phones check that Location is on 3 Bring the devices close together within 1 foot 30 cm of each other 4 Turn airplane ...

Page 154: ...ted PTP when you connected the phone in File Explorer choose whether to import pictures and videos automatically or manually 4 Open a second File Explorer window to see your computer folders 5 Navigate to the folders or files to transfer then drag and drop them to and from the open phone storage and computer folders On a Mac 1 Ensure the phone is properly connected to the computer using the steps ...

Page 155: ...uch the name of the Chromecast or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not suppor...

Page 156: ...V with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Link...

Page 157: ...2 In Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer setti...

Page 158: ...nk a contact one or a few photos Fast immediate sharing Things to consider The other phone must be within 1 foot 30 cm No Wi Fi or cellular data connection required Learn more Message MMS Good for Sharing one photo or a low resolution video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive...

Page 159: ... free storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You ca...

Page 160: ...od for Quickly sharing with a nearby phone tablet or computer No need for pairing devices Simply touch them back to back Things to consider Devices you share with must have NFC Both your phone and the other device must be on and unlocked Learn how Connected devices 151 ...

Page 161: ... see the stylus menu touch Show shortcuts To customize the shortcuts touch To open a particular app instead touch Open an app and select the app To stay on the current screen and not react touch Show nothing Customize the stylus menu 1 Touch hold one of the shortcuts on the stylus menu Or go to Settings Stylus When device is unlocked and touch by Show shortcuts 2 Make changes To add a shortcut to ...

Page 162: ...hange how long before the notification is sent touch Removal reminder and select a time To record the time and location you last removed the stylus turn Record last removal on Be sure to agree to location access at all times Allow in settings Allow all the time To feel a vibration that confirms you insert the stylus securely turn Vibrate when inserted on To find your stylus 1 Go to Settings Stylus...

Page 163: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 164: ...the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type then turn Pop on screen off for the category Tip...

Page 165: ...ns 1 Press a Volume button and on the screen touch 2 Adjust the Ring notification volume slider Change notification sound To change the sound for all app notifications 1 Go to Settings Sound Advanced Default notification sound 2 Do one of the following To change it choose a new sound To turn notification sounds off select None To change the notification sound for a specific app 1 Touch hold the ap...

Page 166: ...ol notification dots and bubbles Some conversations can appear as bubbles floating on top of other apps and your home screen for easy control To turn bubbles on or off for all apps 1 Go to Settings Apps notifications Notifications 2 Touch Bubbles and turn them on or off You can control whether app icons show dots to alert you about unread notifications To turn dots off for all apps 1 Go to Setting...

Page 167: ...llow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show conversations default and silent 2 Touch hold the app icon then touch Notificatio...

Page 168: ...orarily to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display Dark theme 2 Touch Schedule then select one To start and stop at specified times touch Turns on at custom time and enter times ...

Page 169: ... filter intensity 1 In quick settings touch hold 2 Use the slider to adjust the intensity of the amber filter Change display style Create custom themes for your display with unique fonts icon shapes and color schemes Note Styles might not work well with third party launchers Create a theme 1 Go to Settings Display Styles 2 Touch then follow onscreen instructions to select Fonts for screen elements...

Page 170: ...app Restart the phone then reopen the app If you re using an app and want to toggle full screen on or off you can do it from the recent apps list 1 Drag up from the bottom of the home screen hold then release Or touch if you re using 3 button navigation 2 Touch the app s icon 3 Touch Full screen to switch it on or off extends the app screen around the camera prevents the app from extending around ...

Page 171: ...h Settings and do any of the following To see a black background for these notifications instead of an animated one that fades in and out turn Animated background off To see these notifications by tapping on the screen turn Tap to wake on To prevent phone from vibrating when you touch a notification or drag it to an action like Dismiss turn Vibrate on touch off For more privacy when the screen is ...

Page 172: ...away To turn on Attentive Display 1 Go to Settings Display Advanced Or open the Moto app and touch Display 2 Touch Attentive Display and turn the feature on or off Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto rotate off In this mode you can manually rotate the current app Turn your phone the direction you want then touch in the corner Allow screen to rotat...

Page 173: ...Go to Settings Display Advanced 2 Do any of the following To adjust the size of text on the screen touch Font size then drag the slider to the size you want To adjust the size of icons and other screen elements touch Display size then drag the slider to the size you want You can also change the font s style If you need more help seeing the screen turn on accessibility features like magnification t...

Page 174: ...Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as contact info on your lock screen unless you can access your voicemail from another device Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and m...

Page 175: ...3 To exit Lockdown unlock your phone with your PIN pattern or password Other settings Display 166 ...

Page 176: ...ck settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review service...

Page 177: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 178: ...pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps ...

Page 179: ...ed your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or Wi ...

Page 180: ...ome screen Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fingerpri...

Page 181: ...1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Lock after screen timeout then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns ...

Page 182: ... Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock you...

Page 183: ... Follow the onscreen instructions Be sure to frame your entire face with the outline Face matching data is stored securely on the phone Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Unlock your phone Show your face to the lock screen If it doesn t recognize you it stays locked and displays one of these icons Icon How to unlock Use your passwo...

Page 184: ...e Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To...

Page 185: ...your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint then unlock your phone 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the back o...

Page 186: ...or with third party apps Be sure the app supports fingerprint recognition Install the app and open its settings to adjust options like enabling fingerprint unlock Consult the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since...

Page 187: ...n on pinning Use pinning to keep the current app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin 1 Go to Settings Security Advanced App pinning 2 Turn screen pinning on 3 By default you must always enter your pattern PIN or password when unpinning a screen If you don t wa...

Page 188: ...n 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Change ...

Page 189: ...e open the Play Store app and touch your profile icon Manage apps device Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3...

Page 190: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Page 191: ... 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem Select an ...

Page 192: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 183 ...

Page 193: ...u expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification...

Page 194: ...ation sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Use TalkBack to read screens Hea...

Page 195: ...lkBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press hold a Volume button then turn it on or off If you don t see this icon change caption s...

Page 196: ... Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Use real time text RTT during calls Not all carriers support this feature Real time text RTT lets you use text to communicate during a phone call Your phone sends text as you type and the recipient can read your message while you write RTT Uses call minutes just like...

Page 197: ...Touch 2 Touch Settings Accessibility TTY mode 3 Select a mode TTY Full Type and read text on your TTY device TTY HCO Type text on your TTY and listen to voice replies on your phone TTY VCO Speak into your phone and read text replies on your TTY 4 Connect your phone and TTY with the audio cord that came with your TTY Use accessibility shortcuts Use accessibility menu Get quick access to an accessib...

Page 198: ...ility tools to use this icon touch hold it to switch between tools 2 Choose an option from the menu Press Volume buttons to start stop TalkBack You can press the Volume buttons to turn the screen reader TalkBack on or off To enable the shortcut 1 Go to Settings Accessibility TalkBack 2 Turn TalkBack shortcut on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for ...

Page 199: ... Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want...

Page 200: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Page 201: ...the keyboard by touching Open apps faster with Adaptive performance With artificial intelligence AI your phone learns which apps you use most then manages memory more efficiently so they open faster To turn this feature on or off 1 Go to Settings System Adaptive performance 2 Turn it on or Other settings System Languages input 192 ...

Page 202: ...djust sensitivity of the back gesture touch and move the slider Learn more 3 button navigation Use the and buttons Learn more Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings when you swipe it Set it up 1 Go to Settings System Gestures 2 Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint ...

Page 203: ... But if you use a screen lock don t worry only your Camera app is accessible To view existing photos or access any other features or apps you must unlock your phone To turn Quick capture on or off 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Turn Quick capture on or off Adjust screenshot settings You can adjust settings for capturing screenshots at any time 1 Go to Se...

Page 204: ... Touch Backup 3 Check that Backup by Google One is on If needed turn it on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Manage your backup in Drive On your phone...

Page 205: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 206: ...MS 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls or s...

Page 207: ...Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode 5 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data ...

Page 208: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 209: ...frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System updates 3 Check for app updates Open the Play Store app and touch your profile icon Manage apps device 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If ...

Page 210: ...eboots your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your screen Check...

Page 211: ...n is frozen or won t respond Tip If your screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charg...

Page 212: ...d If your phone isn t recognizing a new card that you inserted try these steps After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the pho...

Page 213: ...ead the card and files are present back up files to your computer 5 Check for errors with a USB SD card reader connected to a Windows computer a Insert the card into a USB card reader b Open My Computer right click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card re...

Page 214: ...ot internal or phone memory Computer can t view files on SD card After each troubleshooting step check to see if your issue is fixed 1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 205 ...

Page 215: ... uncertain whether your carrier provides service in that location check the coverage map on your carrier s website 2 If airplane mode is on turn it off 3 Turn your phone off and then on again 4 Check for app updates 5 Check if a software update is available for your phone 6 Check that the Preferred network type is set to Global Settings Network internet Mobile network Advanced Preferred network ty...

Page 216: ...e cache Clear storage Consistent busy signal Outbound calls 1 If you hear a fast busy signal when you call a number all cellular circuits may be in use preventing the call from going through Try calling again later 2 If you hear a fast busy signal every time you call the same number your number may be blocked by an app Try calling from a different number Incoming calls If you have a signal and can...

Page 217: ...ase cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 Check to see if your phone is using Voice privacy This feature is not available on all models Turn it off to see if sound quality improves a Touch b Touch Settings Calls c Turn off Voice privacy 3 If the issue occurs while using the speakerphone or...

Page 218: ... ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and then on again Press and hold the Power button then touch Power off Then turn it on to establish a new connection with the network 4 Use safe mode to see i...

Page 219: ... On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once the battery cools dow...

Page 220: ...al a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 211 ...

Page 221: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 222: ...ne and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then t...

Page 223: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 224: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 225: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 216 ...

Page 226: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 227: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 228: ... and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch your profile icon My apps games c T...

Page 229: ...al photo If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to ...

Page 230: ...if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera ac...

Page 231: ...iers support this feature 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessage You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped ...

Page 232: ...r updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 223 ...

Page 233: ... updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or i...

Page 234: ...ack up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on your phone Settings Accounts The passwor...

Page 235: ...ess the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press hold the Power button and while holding it down press release the Volume up button 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow s...

Page 236: ...Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix a problem Maintenance procedures 227 ...

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