Motorola MK4000 MicroKiosk, Product Reference Manual

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Troubleshooting C - 3
If problems still occur, see MK4000 Version Information on page C-4 for system information before calling for
service help.
The wireless MK4000 does not
retain its WEP Key encryption after
a reboot Encryption keys not
saved in
Spectrum24.reg. Set encryption keys using Mobile
Companion, then select
Start > Tools > Save
Spectrum24
to save them to
Spectrum24.reg.
Check communication parameter settings.
Open a command window using
Start >
Programs > Command
and type ipconfig to
list the status of all radio and Ethernet
interfaces.
The Mobile Companion icon does
not appear in the task tray The radio software is not
present in the \platform
folder. Verify presence of radio software or re-install
\Platform partition software.
When downloading files to the
MK4000 from a .zip file using
ActiveSync, a message displays
indicating there is not enough free
disk space to copy the application Files cannot download
directly from a .zip file. Extract/unzip the files to the host computer,
then transfer the unzipped files to the
MK4000 using ActiveSync.
When downloading a large file over
Ethernet, IE issues an insufficient
memory message For some file types, IE
requires free RAM
equivalent to twice the
file's size. This is an IE limitation.
When upgrading using an SD card,
the MK4000 cannot find files on the
card The SD card is not
supported. The MK4000 supports up to an 8 GB SD
card.
Flash file system is corrupt Reset or power loss
during write to file
system. Format file system partition using
Start >
Settings > Control Panel > Storage Manager
,
and re-install partition data.
Copying large amount of files from
PC card to the application folder
fails with error "Access is denied" Archive bit of the folder
properties set. Clear the archive bit of folder properties.
When using SaveConfig to save
settings and cycling power before
the Save Complete message
appears, the device does not boot
properly.
Similarly, when using ActiveX or C
API to save configurations, the
device does not boot properly. Corrupt mkconfig.reg file. Use ActiveSync to delete the existing
mkconfig.reg file or use Monitor to repartition
the Application partition.
Table C-1
Troubleshooting (Continued)
Problem Possible Causes Possible Solutions